NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,801 reportsMileage unknown · Feb 3, 2023
Service Brakes
Vehicle was towed to independent repair shop after 2 different dealer service departments failed to return repeated attempts by phone to schedule repair of brakes symptomatic for booster failure (ext. Warranty program, but car is beyond date cutoff due to pandemic). After booster and master cylinder replacement and flush with ne…
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Vehicle was towed to independent repair shop after 2 different dealer service departments failed to return repeated attempts by phone to schedule repair of brakes symptomatic for booster failure (ext. Warranty program, but car is beyond date cutoff due to pandemic). After booster and master cylinder replacement and flush with new brake fluid, mechanuc is reporting that brakes are still bad. Testing and following work procedures, HCU is testing bad. HCU part not available for 6 months. Contacted manufacturer about HCU failure with no DTC codes or warning lights. Asked about existing recall of HCU for other model/years with exact same symptoms and Ford national customer service said my vehicle isn't covered at this time. This is a critical safety failure that occurs without warning and without error codes. It is a known problem for models both before and after this model year. Currently, estimate for repairs is about $4,000. The needed repairs are solely the result of manufacturer known safety defects that should be recalls and their dealers failure to provide timely response to service requests. In my case the brake failures (both Booster and HCU) did not, but nearly did cause an accident,.and the HCU has caused loss of use for 6 months.
NHTSA ODI #11505485
Mileage unknown · Jan 30, 2023
Service Brakes
The car would only brake when pushing the brake pedal to the floor. Once diagnosed it was found the HCU needed to be replaced and was told this was on National Backorder. This car went to a mechanic for 2.5 months due to this. And I took it to the Ford Dealership after being told it could be fixed. There is a recall for other y…
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The car would only brake when pushing the brake pedal to the floor. Once diagnosed it was found the HCU needed to be replaced and was told this was on National Backorder. This car went to a mechanic for 2.5 months due to this. And I took it to the Ford Dealership after being told it could be fixed. There is a recall for other years of this same model for this part.
NHTSA ODI #11504503
128,000 miles · Jan 13, 2023
Power TrainService Brakes
The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was stiff. The contact applied significant force to the brake pedal and it responded. The contact stated that there was a 10 ft. stopping distance delay when depressing the brake pedal. Additional…
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The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was stiff. The contact applied significant force to the brake pedal and it responded. The contact stated that there was a 10 ft. stopping distance delay when depressing the brake pedal. Additionally, the contact stated that the vehicle would shut off upon depressing the brake pedal. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. Additionally, the contact stated that she was informed at State inspection that the vehicle could not be inspected due to a PCM failure. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM needed to be updated. The dealer and the manufacturer were notified of the failure and informed the contact that she would need to pay repair fee as the VIN was not included in a recall and Ford Campaign Number: 13N02 had expired. The vehicle was not repaired. The failure mileage was approximately 128,000.
NHTSA ODI #11501629
92,000 miles · Jan 4, 2023
Service Brakes, Hydraulic
The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed and making a turn, the brake pedal was depressed however, the vehicle failed to respond as needed. The contact was able to stop on the side of the road. The contact shifted the vehicle into park and pumped the brake pedal. The vehicle was…
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The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed and making a turn, the brake pedal was depressed however, the vehicle failed to respond as needed. The contact was able to stop on the side of the road. The contact shifted the vehicle into park and pumped the brake pedal. The vehicle was restarted and operated normally. The vehicle was taken to an independent mechanic and the contact was informed that the ABS and brake master cylinder needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was contacted and stated that the vehicle needed to be taken to an authorized dealer. The failure mileage was 92,000.
NHTSA ODI #11500138
70,500 miles · Dec 30, 2022
Service Brakes, Hydraulic
The contact owns a 2011 Ford Edge. The contact stated while exiting a parking lot, the vehicle drove over a patch of ice; the contact depressed the brake pedal and felt that the pressure of the brake was low. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicl…
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The contact owns a 2011 Ford Edge. The contact stated while exiting a parking lot, the vehicle drove over a patch of ice; the contact depressed the brake pedal and felt that the pressure of the brake was low. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty. The contact was advised to contact the NHTSA Hotline to file a complaint. The failure mileage was 70,500.
NHTSA ODI #11499507
Mileage unknown · Dec 12, 2022
EquipmentStructure
On 12-11-22 I had a flat tire. I went to put on the spare, following directions step by step, and placing the jack where the arrow points in the correct spot. I jacked my car up and once the tire was off, the car fell onto the ground bending the jack. I then realized the area the jack sits, along with other areas under the ca…
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On 12-11-22 I had a flat tire. I went to put on the spare, following directions step by step, and placing the jack where the arrow points in the correct spot. I jacked my car up and once the tire was off, the car fell onto the ground bending the jack. I then realized the area the jack sits, along with other areas under the car are badly corroded. It's available for inspection, yes. This could have badly hurt me or my 4 year old who was near me had the jack flew out or my hand had been in the area. I am concerned if there are any other framework issues since the car landed hard on concrete. I also dont know if there is other hidden corrosion I cannot see that could pose saftey issues while driving.
NHTSA ODI #11496983
37,000 miles · Dec 6, 2022
Power Train
The contact owns a 2011 Ford Edge. The contact stated while driving 55 MPH, the vehicle became uncontrollable. The contact was able to pull over to the shoulder. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the contact was informed that the failure was caused by the transfer cas…
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The contact owns a 2011 Ford Edge. The contact stated while driving 55 MPH, the vehicle became uncontrollable. The contact was able to pull over to the shoulder. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the contact was informed that the failure was caused by the transfer case. The contact called an unknown local dealer and was informed that there were no open recalls on the vehicle. The contact was referred to the manufacturer. The manufacturer was contacted and referred her to the NHTSA hotline for assistance. The approximate failure mileage was 37,000.
NHTSA ODI #11496320
80,000 miles · Nov 30, 2022
Service Brakes, Hydraulic
The contact owns a 2011 Ford Edge. The contact stated that while driving at undetermined speeds, the brake pedal became firm. The brake pedal was depressed but was slow to respond. There was an abnormal hissing sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who bled the…
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The contact owns a 2011 Ford Edge. The contact stated that while driving at undetermined speeds, the brake pedal became firm. The brake pedal was depressed but was slow to respond. There was an abnormal hissing sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who bled the brakes. The vehicle was taken to the local dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired but before leaving the dealer, the failure recurred. The manufacturer was contacted and provided a case number. The approximate failure mileage was 80,000.
NHTSA ODI #11495531
Mileage unknown · Nov 29, 2022
Service Brakes
I was driving to work early morning, roads were wet due to light layer of wet snow. Brakes worked normal when stopping at a stop sign and traffic light. When traffic start moving a vehicle in front of me was going to turn left I applied my brakes to slow down, however when the brake pedal went to the floor it felt like I was go…
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I was driving to work early morning, roads were wet due to light layer of wet snow. Brakes worked normal when stopping at a stop sign and traffic light. When traffic start moving a vehicle in front of me was going to turn left I applied my brakes to slow down, however when the brake pedal went to the floor it felt like I was going to hit the car. I continued to keep pressing on the brake and finally stopped. When arriving at work the brakes reacted the same when attempting to stop. I checked the brake fluid it was filled. Furthermore there was no indication on my dash regarding brake service needed. I contacted my independent mechanic who informed me to have the car towed or drive it very slow with my flashers on. He also felt it was the brake booster because Ford was aware of this problem so they extended warranty coverage for the booster to 10 years of service or 150,000 miles. My mechanic contacted the dealer who said that it was not covered under the warranty since it was be on 10 years. However I have only 97,580 miles but over the 10year warranty. Besides replacing the brake booster the hydraulic control unit had to be replaced. Bottom line is the cost amounted to $1,750.68. I can't understand why Ford Motor Company has not issued a recall or the National Highway Traffic Safety Administration (NHTSA) has not required a recall on these effective brake components. This definitely is a safely related defect when one looks at the number of complaints filed with NHTSA. As we know the steering and brake are major safety components of any vehicle. From my research and review of the complaints it appears that both Ford Motor Company and the NHTSA have other agendas that are more important then a faulty brake component. It just a matter of time before a major accident happens where someone is critically injured. I sure hope and pray it is not a child.
NHTSA ODI #11495362
Mileage unknown · Nov 27, 2022
Electrical SystemUnknown Or Other
The interior dome light stays on and door-ajar light for the driver/passenger doors. I have opened and shut the doors gently several times and the light will stay on for at least 50 mins. Sometimes, the light pops on when the car has been sitting in park.
NHTSA ODI #11495032
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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