NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,801 reportsMileage unknown · May 25, 2023
Back Over PreventionUnknown Or Other
Rearview camera screen is blank or scrambled 98% of the time. The backup sensor has also stopped working. This does not allow me to utilize the safety features for parking or reversing. This issue has been found in newer models of my vehicle and those are currently being recalled. There is no warning for the rearview camera scre…
Read full complaint
Rearview camera screen is blank or scrambled 98% of the time. The backup sensor has also stopped working. This does not allow me to utilize the safety features for parking or reversing. This issue has been found in newer models of my vehicle and those are currently being recalled. There is no warning for the rearview camera screen, but sometimes it does say that the camera is not available. This issue has been ongoing for years.
NHTSA ODI #11523889
82,000 miles · May 15, 2023
Electrical System
The contact owns a 2011 Ford Edge. The contact stated that the low battery warning light was illuminated. The contact purchased a new battery, and her brother replaced the battery. The contact stated that the system check, the rear suspension, and the door ajar warning lights were illuminated. The contact closed the door, and th…
Read full complaint
The contact owns a 2011 Ford Edge. The contact stated that the low battery warning light was illuminated. The contact purchased a new battery, and her brother replaced the battery. The contact stated that the system check, the rear suspension, and the door ajar warning lights were illuminated. The contact closed the door, and the electric maintenance was reset independently. The contact stated the instrument panel would intermittently turn off and on. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V128000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
NHTSA ODI #11522028
Mileage unknown · May 12, 2023
Service Brakes
When applying brake pedal it goes all the way to the floor and doesn’t want to stop.
NHTSA ODI #11521665
Mileage unknown · May 11, 2023
Service Brakes
I had to brake fast & hard because of another driver cutting in front of me & my brakes went all the way down to floor, no stopping! Thankfully I was able to pull off road to avoid hitting any other vehicle. I did some research & apparently there are over 300 complaints that have been reported (how many not reported ?). How many…
Read full complaint
I had to brake fast & hard because of another driver cutting in front of me & my brakes went all the way down to floor, no stopping! Thankfully I was able to pull off road to avoid hitting any other vehicle. I did some research & apparently there are over 300 complaints that have been reported (how many not reported ?). How many more of the same issue does it take to recall? Or does there have to be accidents involved before ford does something? I have had numerous fords, however; due to the extreme safety issue addressed by so many with (thank god just missed accidents) that DOES NOT SEEM TO CONCERN FORD AT ALL FOR OUR SAFETY to recall this BRAKE BOOSTER ISSUE. I will NEVER BUY another FORD unless they do something & if someone gets hurt before they do, I DEFINITELY WILL NEVER BUY A FORD AGAIN! SAFETY & CUSTOMER SERVICE is my purchase of choice.
NHTSA ODI #11521616
80,000 miles · May 5, 2023
Service Brakes, Hydraulic
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed and failed to stop the vehicle immediately. The vehicle was taken to an independent mechanic, who replaced the brake pedal bumper. The manufacturer was made aware of the failure…
Read full complaint
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed and failed to stop the vehicle immediately. The vehicle was taken to an independent mechanic, who replaced the brake pedal bumper. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.
NHTSA ODI #11520608
Mileage unknown · Apr 26, 2023
Service Brakes
Brakes are feeling spongy and car use making a hissing sound when applying their brake and car doesn’t fully stop without slamming down on the brakes. Brakes have been changed and no leaks were detected. Was told most likely the brake booster.
NHTSA ODI #11518997
70,000 miles · Apr 24, 2023
Power Train
The contact owns a 2011 Ford Edge. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive and stalled without warning. The vehicle was towed to the residence. The contact who is a certified mechanic, inspected the vehicle and became aware that the clutch had been damaged from extreme heat. The con…
Read full complaint
The contact owns a 2011 Ford Edge. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive and stalled without warning. The vehicle was towed to the residence. The contact who is a certified mechanic, inspected the vehicle and became aware that the clutch had been damaged from extreme heat. The contact determined that the PTU (Power Transfer Unit) unit was too close to the catalytic converter and needed to be replaced. The vehicle had not been repaired. The dealership was contacted; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 70,000.
NHTSA ODI #11518598
115,000 miles · Apr 21, 2023
Service Brakes, Hydraulic
The contact owns a 2011 Ford Edge. The contact stated that on various occasions while driving at various speeds, the brakes failed to respond while the brake pedal was depressed. The contact stated that the failure was recurring and that while driving at an undisclosed speed, he had to shift into neutral(N) to stop the vehicle. …
Read full complaint
The contact owns a 2011 Ford Edge. The contact stated that on various occasions while driving at various speeds, the brakes failed to respond while the brake pedal was depressed. The contact stated that the failure was recurring and that while driving at an undisclosed speed, he had to shift into neutral(N) to stop the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster needed to be replaced; however, the warranty had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.
NHTSA ODI #11518355
190,000 miles · Apr 17, 2023
Service Brakes
The contact owns a 2011 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact stated that the brakes was not operating as usual. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the braking system was replaced. The contact was advised to contact…
Read full complaint
The contact owns a 2011 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact stated that the brakes was not operating as usual. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the braking system was replaced. The contact was advised to contact the manufacturer for the failure. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 190,000.
NHTSA ODI #11517436
Mileage unknown · Apr 9, 2023
Electrical SystemLatches/locks/linkages
Door ajar is constantly on. Front passenger door. This is causing my dome lights to stay on, my key beeps twice when securing vehicle.
NHTSA ODI #11516192
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration