WHEN APPLYING THE BRAKES THE BRAKE PEDAL SINKS TO THE FLOOR AND IS HESITANT TO STOP COMPLETELY. I HAVE HAD THE MASTER CYLINDER CHANGED, THE ABS PUMP HAS BEEN REPLACED AND THE VEHICLE HAD THE BRAKE BOOSTER REPLACED AROUND 1 YEAR AGO DUE TO A FORD RECALL. THIS VEHICLE HAS BEEN IN THE SHOP FOR 3 WEEKS NOW AND THE MECHANIC CANNOT SE…
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WHEN APPLYING THE BRAKES THE BRAKE PEDAL SINKS TO THE FLOOR AND IS HESITANT TO STOP COMPLETELY. I HAVE HAD THE MASTER CYLINDER CHANGED, THE ABS PUMP HAS BEEN REPLACED AND THE VEHICLE HAD THE BRAKE BOOSTER REPLACED AROUND 1 YEAR AGO DUE TO A FORD RECALL. THIS VEHICLE HAS BEEN IN THE SHOP FOR 3 WEEKS NOW AND THE MECHANIC CANNOT SEEM TO FIX THIS ISSUE. THIS SEEMS TO BE A WELL KNOWN PROBLEM WITH THE BRAKE SYSTEM FOR THIS VEHICLE AND IS DANGEROUS TO THE OCCUPANTS OF THE VEHICLE AND OTHERS IN THE SURROUNDING AREAS. THIS ISSUE HAS THE POTENTIAL FOR RANDOM BRAKE LOSS WHICH CAN OCCUR IN INJURY OR DEATH.
NHTSA ODI #11195413
79,797 miles · Apr 9, 2019
Service Brakes
BRAKE BOOSTER REPLACED UNDER RECALL 13N02 10/30/2017 AT NO CHARGE. APRIL 2019 BOOSTER FAILED AGAIN. FORD WILL NOT COVER UNDER WARRANTY. REPLACEMENT LASTED 16 MONTHS AND 6958 MILES.FORD SAYS WARRANTY ONLY COVERED FOR ONE YEAR. THE REPLACEMENT BY THE DEALER , AT MY EXPENSE, IS TWO YEARS.
NHTSA ODI #11194873
76,156 miles · Apr 8, 2019
Service Brakes
SLOWING DOWN IN CITY TO MAKE A RIGHT TURN AT LOW SPEED AND PEDAL WENT TO THE FLOOR. I WAS ABLE TO SWERVE TO AVOID HITTING CURB. HAD TO PUMP BRAKES AND PUSH ALMOST TO FLOOR TO STOP THE VEHICLE. THERE IS FLUID IN THE MASTER BRAKE CYLINDER AND NO LEAKS. BRAKE BOOSTER IS FUNCTIONAL AND BRAKES HAVE PLENTY OF PAD. EXTREMELY DANGEROUS …
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SLOWING DOWN IN CITY TO MAKE A RIGHT TURN AT LOW SPEED AND PEDAL WENT TO THE FLOOR. I WAS ABLE TO SWERVE TO AVOID HITTING CURB. HAD TO PUMP BRAKES AND PUSH ALMOST TO FLOOR TO STOP THE VEHICLE. THERE IS FLUID IN THE MASTER BRAKE CYLINDER AND NO LEAKS. BRAKE BOOSTER IS FUNCTIONAL AND BRAKES HAVE PLENTY OF PAD. EXTREMELY DANGEROUS SITUATION. I WILL BE CONTACTING FORD DEALER IN TWO DAYS TO DISCUSS SITUATION.
NHTSA ODI #11194825
140,442 miles · Mar 8, 2019
Service Brakes
I HAVE PROBLEMS WITH THE ABS SENSOR. WHEN YOU HIT A BIG BUMP OR WHEN YOU BRAKE ON ICE THE BRAKES SHUTTER & THE BRAKE PEDAL GOES TO THE FLOOR UNABLE TO STOP. USUALLY I CAN PUMP THEM & I GET BRAKES BACK. NOW I CAN'T PUMP THEM UP, I CALL IT A SOFT BRAKE, I CAN NOT STOP FAST IF A VEHICLE STOPS FAST IN FRONT OF ME. I WAS TOLD FROM M…
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I HAVE PROBLEMS WITH THE ABS SENSOR. WHEN YOU HIT A BIG BUMP OR WHEN YOU BRAKE ON ICE THE BRAKES SHUTTER & THE BRAKE PEDAL GOES TO THE FLOOR UNABLE TO STOP. USUALLY I CAN PUMP THEM & I GET BRAKES BACK. NOW I CAN'T PUMP THEM UP, I CALL IT A SOFT BRAKE, I CAN NOT STOP FAST IF A VEHICLE STOPS FAST IN FRONT OF ME. I WAS TOLD FROM MY MECHANIC THAT IT NEEDS ABS HCU UNIT & MASTER CYLINDER CHANGED. HE ALSO TOLD ME THAT THEY FREQUENTLY HAVE CALLS FROM FORD OWNERS THAT HAVE EDGE & FUSION WITH THE SAME ISSUE OF LOOSING THEIR BRAKES, IN FACT THEY TAKE BETS ON HOW MANY CALLS THEY WILL GET ON A SNOW DAY OR RAINY DAY. I CAN'T BELIEVE THERE HASN'T BEEN A RECALL ON THIS, IT IS EXTREMELY DANGEROUS.
NHTSA ODI #11185067
47,000 miles · Feb 21, 2019
Service BrakesCrash
BACKED INTO GARAGE AND BRAKE PEDAL WENT TO FLOOR WHEN DEPRESSED WITH NO WARNING. BROKE SEVERAL 2 X 4'S AND PUSHED THE WALL OUT ONE FOOT. NEW BRIGHTON FORD DEALER HAD DETERMINED ITS A BAD ABS MODULE AND HYDRAULIC CONTROL UNIT (HCU). ITS BEEN TWO MONTHS WITHOUT THE USE OF THE VEHICLE AS FORD CAN NOT GET A NEW HCU ANYWHERE IN TH…
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BACKED INTO GARAGE AND BRAKE PEDAL WENT TO FLOOR WHEN DEPRESSED WITH NO WARNING. BROKE SEVERAL 2 X 4'S AND PUSHED THE WALL OUT ONE FOOT. NEW BRIGHTON FORD DEALER HAD DETERMINED ITS A BAD ABS MODULE AND HYDRAULIC CONTROL UNIT (HCU). ITS BEEN TWO MONTHS WITHOUT THE USE OF THE VEHICLE AS FORD CAN NOT GET A NEW HCU ANYWHERE IN THE USA. THEY SAY THE PART HAS NO DATE TO WHEN THEY WILL GET THE PART. FORD CUSTOMER SERVICE JUST SAYS THEY HAVE ESCALATED THE PART AVAILABILITY PART AND SAID TO KEEP CHECKING IN WITH THE SERVICE MANAGER. SERVICE MANAGER DOES NOT RETURN MESSAGES LEFT ON HIS PHONE. NO ONE AT FORD CAN TELL ME IF OR WHEN THE PART WILL ARRIVE AFTER WE PAID 1/2 DOWN TO ORDER THE PART. THEN THEY SENT US HOME WITH A CAR WITH DEFECTIVE BRAKES AS THEY DID NOT WANT IT THERE INDEFINITELY..
NHTSA ODI #11181654
Mileage unknown · Feb 17, 2019
Service Brakes
MY WIFE'S 2011 FORD EDGE BRAKE PEDAL GOES TO FLOOR WHEN TRYING TO STOP. PROBLEM IS INTERMITTENT AND BRAKES GO BACK TO WORKING NORMAL. THIS HAS HAPPENED MULTIPLE TIMES WITH MY WIFE DRIVING AND TWICE WHILE I WAS DRIVING. BRAKE BOOSTER WAS ALREADY REPLACED UNDER RECALL. I DON'T THINK THE BOOSTER IS BAD AGAIN.I THINK IT IS A ABS ISS…
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MY WIFE'S 2011 FORD EDGE BRAKE PEDAL GOES TO FLOOR WHEN TRYING TO STOP. PROBLEM IS INTERMITTENT AND BRAKES GO BACK TO WORKING NORMAL. THIS HAS HAPPENED MULTIPLE TIMES WITH MY WIFE DRIVING AND TWICE WHILE I WAS DRIVING. BRAKE BOOSTER WAS ALREADY REPLACED UNDER RECALL. I DON'T THINK THE BOOSTER IS BAD AGAIN.I THINK IT IS A ABS ISSUE.THE BRAKE PADS ARE IN GOOD SHAPE AND THE RESERVOIR IS FULL. I HAVE READ MULTIPLE COMPLAINTS ABOUT THIS ISSUE. FORD NEEDS TO TAK RESPONSIBILITY AND FIX THIS BEFORE SOMEONE IS INJURED OR KILLED.
NHTSA ODI #11180639
123,000 miles · Feb 15, 2019
Service BrakesCrash
DURING THE COURSE OF OWNERSHIP OF A 2011 FORD EDGE, A SEVER BREAKING ISSUE EMERGED WITH NO WARNING OR ALERTS OF ANY KIND. THE MAIN ISSUE ARISES WHEN A DRIVER DOWN PRESSES THE BRAKE PEDAL DURING DRIVING CONDITIONS ST ANY SPEED. THE DRIVER IS MET WITH A SOFT OR SPONGY BRAKE THAT RETARDS THE BRAKING ACTION WHICH CAN LEAD TO SEVERE …
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DURING THE COURSE OF OWNERSHIP OF A 2011 FORD EDGE, A SEVER BREAKING ISSUE EMERGED WITH NO WARNING OR ALERTS OF ANY KIND. THE MAIN ISSUE ARISES WHEN A DRIVER DOWN PRESSES THE BRAKE PEDAL DURING DRIVING CONDITIONS ST ANY SPEED. THE DRIVER IS MET WITH A SOFT OR SPONGY BRAKE THAT RETARDS THE BRAKING ACTION WHICH CAN LEAD TO SEVERE INJURY. THE ISSUE AROSE AND WAS TAKEN TO A DEALERSHIP WHO CANNOT READILY SOLVE THE ISSUE AND INSTEAD WOULD RECOMMEND THAT THE OWNER LEARN OR ACCCEPT THE ISSUE RATHER THAN RESOLVE IT. DEALERSHIP PERFORMED SEVERAL MAINTENANCE ACTIONS INCLUDING A PRESCRIBED PRESSURE BLEED. AFTERWARDS, IT WAS RECOMMENDED TO CHANGE SEVERAL PARTS THAT NEVER SOLVED THE ISSUE. THE DEALER ACKNOWLEDGES THAT THE 2011 FORD EDGE IS NOTORIOUS FOR HAVING WEAK OR SPONGY BRAKES BUT GIVES NO SOLUTION. THIS IS A SEVERE RISK TO THE DRIVER OF A 2011 FORD EDGE AND TO THOSE DRIVING AROUND THE VEHICLE AT THE SAME TIME.
NHTSA ODI #11180432
105,000 miles · Feb 10, 2019
Service Brakes
BRAKE FAILURE WITH PEDAL GOING ALL THE WAY TO THE FLOOR AND VEHICLE WOULD NOT STOP. FORD IS AWARE OF THE PROBLEM AND WILL NOT WARRANTY THE REPAIR OF THE HYDRAULIC CONTROL UNIT (HCU) AND COST $1,000 TO REPLACE. WHY HASN'T THE NHTSA DONE SOMETHING?
NHTSA ODI #11175975
45,900 miles · Jan 29, 2019
Service Brakes
WHILE DRIVE 45 MILES PER HOUR RAN OVER A RAISED STEEL COVER IN ROAD WAY THE BUMP CAUSED BRAKE PEDAL TO GO TO FLOOR, THIS HAS OCCURRED BEFORE, THE BRAKE COMES BACK EVENTUALLY. IT HAD A BRAKE BOOSTER REPLACED BY RECALL 2015. THIS HAS HAPPENED TWICE SINCE THEN. NO ACTION BY FORD.
NHTSA ODI #11172956
117,800 miles · Jan 25, 2019
Service Brakes
HAVE HAD CAR INTO SHOP 3 DIFFERENT TIMES FOR SPONGY AND HARD TO STOP BRAKES. REPLACE BRAKE BOOSTER TWICE, BLEED LINES, "FIXED" CALIPER. IN READING OTHERS IT APPEARS THERE IS AN ISSUE WITH THE HYDRAULIC CONTROL UNIT OR SOME OTHER IDENTIFIED PROBLEM. FORD NEEDS TO FIGURE THIS OUT AND ISSUE A RECALL. THIS IS A SERIOUS PROBLEM TH…
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HAVE HAD CAR INTO SHOP 3 DIFFERENT TIMES FOR SPONGY AND HARD TO STOP BRAKES. REPLACE BRAKE BOOSTER TWICE, BLEED LINES, "FIXED" CALIPER. IN READING OTHERS IT APPEARS THERE IS AN ISSUE WITH THE HYDRAULIC CONTROL UNIT OR SOME OTHER IDENTIFIED PROBLEM. FORD NEEDS TO FIGURE THIS OUT AND ISSUE A RECALL. THIS IS A SERIOUS PROBLEM THAT DOESN'T NEED TO BE IGNORED AND THERE ARE NUMEROUS EXAMPLES OF REPORTED PROBLEMS.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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