WIFE'S BREAKS STARTED INTERMITTENTLY FEELING SPONGY AND THE BREAK PEDAL WILL GO ALL THE WAY TO THE FLOOR WITH VERY LITTLE STOPPING POWER. THIS WOULD OCCUR AT HIGHWAY SPEEDS OR NORMAL CITY SPEEDS, EVEN DRIVING IN THE NEIGHBORHOOD AT SLOW SPEED. WE BROUGHT IT IN TO THE MAINTENANCE SHOP AND THEY THOUGHT IT WAS THE BREAK BOOSTER SO …
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WIFE'S BREAKS STARTED INTERMITTENTLY FEELING SPONGY AND THE BREAK PEDAL WILL GO ALL THE WAY TO THE FLOOR WITH VERY LITTLE STOPPING POWER. THIS WOULD OCCUR AT HIGHWAY SPEEDS OR NORMAL CITY SPEEDS, EVEN DRIVING IN THE NEIGHBORHOOD AT SLOW SPEED. WE BROUGHT IT IN TO THE MAINTENANCE SHOP AND THEY THOUGHT IT WAS THE BREAK BOOSTER SO THEY REPLACED IT. THIS DID NOT FIX THE PROBLEM, AFTER FURTHER INVESTIGATION THEY DETERMINED THAT THE HCU UNIT NEEDED TO BE REPLACED. AFTER LOOKING ON THE INTERNET I FOUND SEVERAL (OVER 100) REPORTS OF THIS SAME ISSUE ON THE EXACT SAME MAKE AND MODEL, SOME OF WHICH ENDED IN INJURY DUE TO THE FAILURE. ALL REPORTS HAVE STATED THAT FORD HAS CURRENTLY REFUSED TO ACKNOWLEDGE THIS ISSUE AND ISSUE A RECALL. THIS IS A VERY SERIOUS ISSUE THAT HAS ALREADY LED TO INJURY AND COULD LEAD TO A DEATH, SOMETHING NEED TO BE DONE BEFORE ANY MORE INJURY'S OCCUR OR WORSE. *TR
NHTSA ODI #11233442
5 miles · Jul 8, 2019
Service Brakes
BRAKES ARE HARD, THE CAR DOES NOT BRAKE EASILY. IT MAKES A SOUND LIKE A WIND IS BLOWING. AS IF IT HAD A PRESSURE THAT WOULD NOT LET THE BRAKE TIGHTEN
NHTSA ODI #11230156
140,000 miles · Jul 8, 2019
Service Brakes
THE BRAKE PEDAL NEEDS TO BE PUSHED TO THE FLOOR TO STOP THE CAR. THE CAR HAS BEEN COMPLETELY CHECKED OUT AND EVERYTHING IS FINE EXCEPT THIS ISSUE. COME TO FIND OUT THERE HAS BEEN A RECALL ON THE VACUUM BRAKE BOOSTER WHICH IS THE ISSUE WITH MY FORD EDGE, BUT MINE ISN'T COVERED UNDER THE RECALL. ITS' THE SAME ISSUE AND WILL COST…
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THE BRAKE PEDAL NEEDS TO BE PUSHED TO THE FLOOR TO STOP THE CAR. THE CAR HAS BEEN COMPLETELY CHECKED OUT AND EVERYTHING IS FINE EXCEPT THIS ISSUE. COME TO FIND OUT THERE HAS BEEN A RECALL ON THE VACUUM BRAKE BOOSTER WHICH IS THE ISSUE WITH MY FORD EDGE, BUT MINE ISN'T COVERED UNDER THE RECALL. ITS' THE SAME ISSUE AND WILL COST $894.89 TO FIX, BUT FORD HAS WIPED THEIR HANDS OF IT. THIS IS A SAFETY ISSUE AND THE CAR CANNOT BE DRIVEN AS IT IS. FORD WON'T TELL ME WHY MY VIN NUMBER ISN'T COVERED. THE BRAKE PEDAL ISSUE HAPPENS 100% OF THE TIME WHEN YOU ARE ATTEMPTING TO STOP THE VEHICLE.
NHTSA ODI #11230099
84,828 miles · Jul 4, 2019
Service Brakes
ATLANTA RECALLS I GO TO USE THE BRAKES PEDAL IS REAL HARD THE CAR WILL NOT STOP WAS ON CITY STREETS ALMOST HAD A ACCIDENT
NHTSA ODI #11229441
80,000 miles · Jun 19, 2019
Service BrakesCrashInjury
ON 9/11/17 MY WIFE WAS INVOLVED IN AN ACCIDENT WHILE DRIVING HER 2011 FORD EDGE LIMITED WITH APPROXIMATELY 80,000 MILES. A VAN HAD CUT HER OFF DURING RUSH HOUR TRAFFIC ON HYW. 635 IN FARMERS BRANCH, TX AND SHE ENDED UP REAR ENDING IT. I ASKED MY WIFE WHAT HAPPENED WHEN I ARRIVED AT THE HOSPITAL AND THE TOLD ME THAT WHEN SHE WENT…
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ON 9/11/17 MY WIFE WAS INVOLVED IN AN ACCIDENT WHILE DRIVING HER 2011 FORD EDGE LIMITED WITH APPROXIMATELY 80,000 MILES. A VAN HAD CUT HER OFF DURING RUSH HOUR TRAFFIC ON HYW. 635 IN FARMERS BRANCH, TX AND SHE ENDED UP REAR ENDING IT. I ASKED MY WIFE WHAT HAPPENED WHEN I ARRIVED AT THE HOSPITAL AND THE TOLD ME THAT WHEN SHE WENT FOR THE BRAKE PEDAL IT WENT STRAIGHT TO THE FLOOR AND SHE HEARD A "SUCKING" SOUND BUT THE CAR DID NOT STOP. OUR INSURANCE COMPANY AT THE TIME (USAA) NEVER INVESTIGATED THE BRAKES AND TOTALED OUT THE CAR. I SEARCHED GOOGLE AND HAVE FOUND SIMILAR SITUATIONS INVOLVING FORD EDGE CROSSOVERS BUT FORD ONLY HAS A TSB FOR THIS ISSUE AND NOT A RECALL. I JUST RECENTLY LEARNED ABOUT THIS PROCESS AND HOPE IT WILL BE INVESTIGATED SO THAT LIVES CAN BE SAVED. LUCKILY MY WIFE ONLY SUSTAINED MINOR INJURIES FROM THE AIRBAG AND OUR CHILDREN WERE STILL WITH OUR BABYSITTER.
NHTSA ODI #11221280
172,000 miles · Jun 19, 2019
Service Brakes
THIS COMPLAINT DEALS WITH A 2011 FORD EDGE IN WHICH THE VEHICLE'S BRAKES BEGAN TO FAIL CONSIDERABLY AT APPROXIMATELY 172,000 MILES. AFTER ALMOST $1000 IN BRAKE REPAIRS IT WAS FINALLY DETERMINED THAT THE VEHICLE'S BRAKE BOOSTER HAD FAILED. THIS DEFECT IS KNOWN TO THE MANUFACTURER WHO ISSUED CUSTOMER SATISFACTION PROGRAM 13N02 W…
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THIS COMPLAINT DEALS WITH A 2011 FORD EDGE IN WHICH THE VEHICLE'S BRAKES BEGAN TO FAIL CONSIDERABLY AT APPROXIMATELY 172,000 MILES. AFTER ALMOST $1000 IN BRAKE REPAIRS IT WAS FINALLY DETERMINED THAT THE VEHICLE'S BRAKE BOOSTER HAD FAILED. THIS DEFECT IS KNOWN TO THE MANUFACTURER WHO ISSUED CUSTOMER SATISFACTION PROGRAM 13N02 WHICH ALLOWED REPLACEMENT OF THE DEFECTIVE PRODUCT FOR VEHICLES WITH UP TO 150,000 MILES OR THROUGH JANUARY 15, 2015. THIS PROBLEM PRESENTS A DANGEROUS SITUATION, PARTICULARLY WHEN BACKING THE VEHICLE WHEN THE PROBLEM IS MORE PROMINENT. FORD DEALERSHIP WAS CONTACTED WITH REGARDS TO THE COMPLAINT AND STATED THAT DUE TO THE MILEAGE THAT THE REPAIR WOULD NOT BE COVERED BY THE 13N02 REPAIR OR OTHER PROGRAMS. THE REPAIR COST IS QUOTED BY FORD AT APPROXIMATELY $710.37
NHTSA ODI #11221208
80,000 miles · Jun 12, 2019
Electronic Stability Control (esc)Service BrakesSteering
THE AWS LIGHT STAYS ON AND SAYS THE DRIVER STABILITY CONTROLS ARE NOT WORKING PROPERLY. TOOK IT TO A FORD DEALERSHIP FOR SERVICING, CHARGED 800 PLUS AND THE ISSUE IS STILL OCCURRING. THEY CLAIM IT'S A SENSOR ISSUE BUT IT'S STILL HAPPENING! IF I TURN LEFT OR RIGHT THE WARNING LIGHT COMES ON, IF IT'S WET OR DRY THE LIGHT COMES ON …
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THE AWS LIGHT STAYS ON AND SAYS THE DRIVER STABILITY CONTROLS ARE NOT WORKING PROPERLY. TOOK IT TO A FORD DEALERSHIP FOR SERVICING, CHARGED 800 PLUS AND THE ISSUE IS STILL OCCURRING. THEY CLAIM IT'S A SENSOR ISSUE BUT IT'S STILL HAPPENING! IF I TURN LEFT OR RIGHT THE WARNING LIGHT COMES ON, IF IT'S WET OR DRY THE LIGHT COMES ON AND WHEN BREAKING THE SUV SLIDES. WILL NEVER PURCHASE ANOTHER FORD AGAIN. NOT SURE OF THE ACTUAL DATE THE ISSUE STARTED HAPPENING.
NHTSA ODI #11219446
89,000 miles · May 6, 2019
Service Brakes
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE BOOSTER FRACTURED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TRACY FORD (209-229-4006, LOCATED AT 3500 AUTO PLAZA WAY, TRACY, CA 953040) WHERE IT WAS DIAGNOSED THAT THE BR…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE BOOSTER FRACTURED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TRACY FORD (209-229-4006, LOCATED AT 3500 AUTO PLAZA WAY, TRACY, CA 953040) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
NHTSA ODI #11205884
10 miles · Apr 19, 2019
Service Brakes
MY 2011 FORD EDGE WITH BRAKES AT 1/2 USE HAS SUDDENLY BEGUN HAVING BREAKING ISSUES. PUSHING THE BRAKE USUALLY RESULTS IN IMMEDIATE ENGAGEMENT; NOW IT TRY'S TO ENGAGE BUT RELEASES AND GOES TO THE FLOOR; REQUIRES HEAVY HARD PRESSURE TAKING PEDAL COMPLETELY TO THE FLOOR TO STOP VEHICLE. HAS BEEN ONE OR TWO INSTANCES OF INTERMIT…
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MY 2011 FORD EDGE WITH BRAKES AT 1/2 USE HAS SUDDENLY BEGUN HAVING BREAKING ISSUES. PUSHING THE BRAKE USUALLY RESULTS IN IMMEDIATE ENGAGEMENT; NOW IT TRY'S TO ENGAGE BUT RELEASES AND GOES TO THE FLOOR; REQUIRES HEAVY HARD PRESSURE TAKING PEDAL COMPLETELY TO THE FLOOR TO STOP VEHICLE. HAS BEEN ONE OR TWO INSTANCES OF INTERMITTENT OCCURRENCES; BUT SEEMS TO BE PERSISTENT NOW. NHTSA NEEDS TO DO SOMETHING FROM THE UNENDING LIST OF SIMILAR COMPLAINTS. NOT ANY SPECIFIC DRIVING CONDITION CREATING THE ISSUE TO OCCUR. THIS AM I WAS ON AN OPEN HIGHWAY WITH NO STOPPING/ STARTING DRIVING; THIS AFTERNOON I WAS IN TOWN.
NHTSA ODI #11202568
135,000 miles · Apr 14, 2019
Service Brakes
DRIVING ON CITY STREETS 35-45MPH WHEN I HAD TO APPLY THE BRAKE. BRAKES FELT SPONGEY (NO ANTI LOCK FEEL) AND THE PEDAL WENT ALMOST TO THE FLOOR. THIS ORIGINALLY OCCURRED MID FEBRUARY 2019, BUT CORRECTED ITSELF AFTER LETTING THE CAR SIT OVERNIGHT. IT OCCURRED AGAIN LATE MARCH 2019 AND THIS TIME THE CONDITION PERSISTED AND MADE ME …
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DRIVING ON CITY STREETS 35-45MPH WHEN I HAD TO APPLY THE BRAKE. BRAKES FELT SPONGEY (NO ANTI LOCK FEEL) AND THE PEDAL WENT ALMOST TO THE FLOOR. THIS ORIGINALLY OCCURRED MID FEBRUARY 2019, BUT CORRECTED ITSELF AFTER LETTING THE CAR SIT OVERNIGHT. IT OCCURRED AGAIN LATE MARCH 2019 AND THIS TIME THE CONDITION PERSISTED AND MADE ME FEEL THAT THE BRAKES COULD ULTIMATELY FAIL. I CHECKED ONLINE AND FOUND MULTIPLE MENTIONS OF THIS ISSUE WITH FORD EDGES, BUT NO FORMAL RECALL - WHICH THE DEALERSHIP LATER VERIFIED. MY VEHICLE IS A 2011 WITH 135,000 MILES. THE VEHICLE HAS HAD ALL OF ITS REQUIRED/RECOMMENDED MAINTENANCE AND IS IN GOOD CONDITION OTHERWISE. THE DIAGNOSIS WAS AS FOLLOWS - "FOUND THE MASTER WITH LEAK AND HCU/ABS SEEPING AND DUMP VALVE, E ON FOUND BRAKES BYPASSING". THE DEALER REPLACED THE CONTROL AND MODULE AND ALSO RECOMMENDED THAT I REPLACE THE MASTER CYLINDER, WHICH I AGREED TO ALLOW. EXPENSIVE REPAIR - JUST A BIT PAST $1900 WITH PARTS AND LABOR
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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