NHTSA owner reports · September 18, 2026 snapshot.
Latches/locks/linkages complaints
83 reportsClear category filter50,000 miles · Sep 2, 2014
Electrical SystemLatches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED WHEN ALL THE DOORS WERE CLOSED. THE INTERIOR LIGHTING ILLUMINATED AND CAUSED THE VEHICLE'S BATTERY TO LOSE POWER. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE DEALER STATED THAT THE ELECTRONIC SENSOR ON THE DOOR LATCH NE…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED WHEN ALL THE DOORS WERE CLOSED. THE INTERIOR LIGHTING ILLUMINATED AND CAUSED THE VEHICLE'S BATTERY TO LOSE POWER. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE DEALER STATED THAT THE ELECTRONIC SENSOR ON THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #10630180
31,000 miles · Jun 30, 2014
Electrical SystemLatches/locks/linkages
AT FIRST, ABOUT A WEEK OR SO AGO, DOOR LOCK SENSOR INDICATED RIGHT FRONT DOOR NOT CLOSED. WARNING APPEARED ON DASH. AUTOMATIC LOCKING AT 10 MPH OK HAPPENED FOR A WHILE, BUT WITHIN PAST FEW DAYS, AUTO LOCK DOES NOT HAPPEN. IN FACT, IF DOOR LOCKED MANUALLY AFTER STARTING, ALL DOORS AUTOMATICALLY UNLOCK WITHIN SECONDS--WHETHER VEHI…
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AT FIRST, ABOUT A WEEK OR SO AGO, DOOR LOCK SENSOR INDICATED RIGHT FRONT DOOR NOT CLOSED. WARNING APPEARED ON DASH. AUTOMATIC LOCKING AT 10 MPH OK HAPPENED FOR A WHILE, BUT WITHIN PAST FEW DAYS, AUTO LOCK DOES NOT HAPPEN. IN FACT, IF DOOR LOCKED MANUALLY AFTER STARTING, ALL DOORS AUTOMATICALLY UNLOCK WITHIN SECONDS--WHETHER VEHICLE PARKED OR IN MOTION (WITH IGNITION ON). IN SHORT, LOCKING DOORS IS NOT POSSIBLE AND ALL DOORS ARE UNLOCKED WHILE DRIVING. LOCKING DOORS IS ONLY POSSIBLE WHEN VEHICLE IS PARKED AND MOTOR IS OFF. *TR
NHTSA ODI #10607128
65,000 miles · Jun 26, 2014
Electrical SystemLatches/locks/linkages
DRIVER DOOR LATCH REPORTS DOOR AJAR WHEN DOOR IS CLOSED. THIS PREVENTS DOORS FROM BEING LOCKED WHILE MOVING. THIS CAUSES DOME LIGHTS TO STAY ON AFTER PARKED AND INABILITY TO USE TOUCH LOCK FEATURES. *TR
NHTSA ODI #10606090
59,467 miles · Jun 2, 2014
Electrical SystemLatches/locks/linkages
DOOR AJAR LIGHT STAYS ON WHEN DOORS ARE CLOSED. DOORS WONT LOCK WHILE DRIVING. HAZARD WHEN CHILDREN ARE IN THE VEHICLE. SLAMMING DOOR 10 TIMES WONT HELP. HAVE TO MANUALLY LOCK DOOR WHEN EXITING CAR. ALARM WONT WORK IF DOOR WONT LOCK. *TR
NHTSA ODI #10595538
57,000 miles · May 31, 2014
Electrical SystemLatches/locks/linkages
THE DRIVERS DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE DOORS ARE UNABLE TO LOCK. SOMETIMES THE LIGHT WILL GO OFF WHILE DRIVING AND THE DOORS WILL LOCK, BUT SOMETIMES IT WILL COME BACK ON AND THE DOORS WILL UNLOCK AGAIN. *TR
NHTSA ODI #10595335
47,000 miles · May 27, 2014
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT OCCASIONALLY THE DRIVERS DOOR WAS ABLE TO BE LOCKED HOWEVER THE DOOR UNLOCKED INDEPENDENTLY WHEN THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT M…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT OCCASIONALLY THE DRIVERS DOOR WAS ABLE TO BE LOCKED HOWEVER THE DOOR UNLOCKED INDEPENDENTLY WHEN THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 65,000.
NHTSA ODI #10594217
45,356 miles · May 20, 2014
Electrical SystemLatches/locks/linkages
THE DOOR LATCH SWITCH IS FAULTY AND THE DOOR AJAR LIGHT WILL NOT GO OUT ON THE INSTRUMENT PANEL. APPARENTLY FORD REFUSES TO RECALL THE PRODUCT. I BELIEVE THIS COULD LEAD TO A DANGEROUS SITUATION IF THE DOOR IS REALLY AJAR AND THE DOOR COULD OPEN, DRAIN THE BATTERY AND WHEN THE DOOR SWITCH IS MALFUNCTIONING, IT STATES THAT THE DO…
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THE DOOR LATCH SWITCH IS FAULTY AND THE DOOR AJAR LIGHT WILL NOT GO OUT ON THE INSTRUMENT PANEL. APPARENTLY FORD REFUSES TO RECALL THE PRODUCT. I BELIEVE THIS COULD LEAD TO A DANGEROUS SITUATION IF THE DOOR IS REALLY AJAR AND THE DOOR COULD OPEN, DRAIN THE BATTERY AND WHEN THE DOOR SWITCH IS MALFUNCTIONING, IT STATES THAT THE DOOR IS AJAR AND THE DOORS WILL NOT LOCK. *TR
NHTSA ODI #10592755
20,000 miles · May 20, 2014
Latches/locks/linkagesStructure
VEHICLE DOES NOT RECOGNIZE THAT THE DRIVER SIDE DOOR IS CLOSED. THE DOOR AJAR LIGHT STAYS ON, CAUSING THE INTERIOR LIGHT TO STAY ON, AND PREVENTING THE DOORS FROM LOCKING WHILE TRAVELING. THE DEALERSHIP SERVICE DEPARTMENT STATED THIS IS A COMMON PROBLEM THAT REQUIRES THE LATCH BE REPLACED. *TR
NHTSA ODI #10592681
Mileage unknown · May 16, 2014
Latches/locks/linkagesStructure
IT SEEMS THE DOOR LATCH IS DEFECTIVE AS MANY EDGE OWNERS HAVE HAD THIS ISSUE. THE "DOOR AJAR" LIGHT COMES ON & YOU HAVE TO OPEN & CLOSE THE DOOR TO RESOLVE IT. AFTER SEVERAL OCCURENCES, IT DOES NOT GO OFF BY SIMPLY OPENING & CLOSING THE DOOR. *TR
NHTSA ODI #10588934
Mileage unknown · May 7, 2014
Electrical SystemLatches/locks/linkages
DRIVER DOOR AJAR WARNING LIGHT REMAINS ON WHEN DOOR IS SECURELY CLOSED. OVERHEAD DOME LIGHT REMAINS ON AND DOORS WILL NOT LOCK WHILE CAR IS IN MOTION. SAFETY HAZARD WITH INABILITY TO HAVE DOORS LOCKED WHILE CAR IS IN MOTION. EXCESSIVE WEAR ON THE CAR BATTERY (RECENTLY REPLACED) WITH OVERHEAD DOME LIGHTS REMAINING ILLUMINATED FOR…
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DRIVER DOOR AJAR WARNING LIGHT REMAINS ON WHEN DOOR IS SECURELY CLOSED. OVERHEAD DOME LIGHT REMAINS ON AND DOORS WILL NOT LOCK WHILE CAR IS IN MOTION. SAFETY HAZARD WITH INABILITY TO HAVE DOORS LOCKED WHILE CAR IS IN MOTION. EXCESSIVE WEAR ON THE CAR BATTERY (RECENTLY REPLACED) WITH OVERHEAD DOME LIGHTS REMAINING ILLUMINATED FOR 3 MINUTES AFTER CAR IS IN MOTION AND 10 MINUTES AFTER WHILE CAR IS TURNED OFF. WHILE THE ISSUE OF THE DOOR AJAR ALARM CONTINUES TO BE ON AND DOOR LATCH IS DEFECTIVE THE CAR ALARM RANDOMLY GOES OFF WITHOUT DOOR MANIPULATION. CAR ALARM HAS GONE OFF UP TO 3 TIMES IN A DAY AND OCCURS 4-5 DAYS PER WEEK CAUSING DISRUPTION IN THE NEIGHBORHOOD. MANY COMPLAINTS HAVE BEEN POSTED ONLINE REGARDING THIS ISSUE OF A DEFECTIVE DOOR LATCH THAT WARRANTS A RECALL ON FORD'S BEHALF DUE TO POTENTIAL SAFETY CONCERNS. CHILDREN COULD OPEN THE DOOR OF THE BACKSEAT WHILE THE CAR IS IN MOTION DUE TO THE INABILITY TO LOCK THE DOORS. *TR
NHTSA ODI #10587149
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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