2009 Ford Edge

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE BRAKE BOOSTER FAILED, WHICH PREVENTED THE POWER BRAKING FUNCTIONALITY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. WHEN THE CONTACT QUESTIONED WHY THE VEHICLE WAS NOT INCLUDED IN CUSTOMER SATISFACTION CAMPAIGN NUMBER: 13N02, HE WAS NOT GIVEN AN ANSWER. THE CONTACT WAS INFORMED THAT NOTHING COULD BE DONE AND TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 89,529. ..UPDATED 06/27/17 *BF *CN

THE BRAKE PEDAL STARTED WITH A SPONGY FEEL BUT NOW HAS BECOME VERY HARD AT TIMES TO PRESS. THE SERVICE TECHNICIAN TOLD ME THE BRAKE BOOSTER IS FAILING. HE ADVISED ME TO CHECK WITH FORD TO SEE IF THE BRAKE BOOSTER WAS COVERED SINCE OTHER VEHICLES WITH SIMILAR PROBLEM HAD A RECALL OR SERVICE WARRANTY. FORD MOTOR COMPANY WAS NOT WILL TO COVER IT DUE TO IT DID NOT FALL UNDER THERE RECALL FOR THE 2009 MODEL YEAR BUT COVERS MODEL YEAR 2007 - 2008 THEN 2010 - 2013. MY VEHICLE WAS PLACE IN THE SHOP TO HAVE THE DEFECTIVE PART REPLACE AT MY EXPENSE.

BRAKE AND TURN SIGNAL LIGHT SOCKET IS BURNT AND CHARRED. I HAVE HAD TO REPLACE THE BULBS AT LEAST EVERY OTHER MONTH. I WAS TOLD BY FORD THAT I MUST HAVE USED THE WRONG WATTAGE BULB. INTERNET SEARCHES SUGGEST OTHERWISE. THERE ARE COUNTLESS OTHER COMPLAINTS REGARDING THE EXTREMELY HAZARDOUS AND DANGEROUS ISSUE. FORD WILL NOT ACKNOWLEDGE THAT THERE IS AN ISSUE OR OFFER TO PAY THE $100 TO FIX THE PROBLEM.

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE ABS AND TRACTION CONTROL WARNING INDICATORS RANDOMLY FLASHED. THE BRAKES FAILED TO FUNCTION WITHOUT FORCE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED BOTH ABS SENSORS. THE DEALER DETERMINED THAT THERE WAS NO MANUFACTURER RECALL TO ADDRESS THE REPAIR. THE BRAKE PEDAL WAS SPONGY WHEN THE INDICATOR ILLUMINATED. WHEN THE INDICATOR WENT OFF, THE BRAKES FAILED TO FULLY ENGAGE WITHOUT APPLYING FORCE TO THE BRAKE PEDAL. THE DEALER STATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO DETERMINE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 11/06/17*LJ *CN

THE BRAKE PEDAL ON MY 2009 EDGE BEGAN MAKING A HORRIBLE NOISE AND GOING RIGHT TO THE FLOOR ON OCCASION WHEN PRESSED BOTH WHEN STATIONARY OR ON THE ROAD. WITHIN ONE WEEK IT CONTINUED TO GET WORSE WITH THE NOISE GETTING LOUDER AND THE PEDAL GOING TO THE FLOOR MORE FREQUENTLY. WHEN WE BROUGHT IT INTO FORD WE WERE TOLD THAT THERE WAS A RECALL ON THE BOOSTER ASSEMBLY FOR THE EDGE. ONCE THEY ENTERED THE VIN NUMBER WE WERE TOLD THAT OUR EDGE WAS BUILT MONTHS BEFORE THE RECALL DATE AND THAT IT WOULD NOT BE COVERED. WE WERE CHARGED $675.63 FOR THE PARTS AND LABOR AND WE WERE TOLD TO REPORT IT IN CASE THE DATES WERE EVER EXPANDED TO INCLUDE OUR VEHICLE. *TR

TAKATA RECALL: I RECEIVED A RECALL LETTER DATED JULY 2016 FROM FORD INFORMING ME THAT "A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." I TOOK THE CAR THE FORD DEALERSHIP IN ROCKWALL, TEXAS AND WAS TOLD THEY DID NOT HAVE THE REPAIR PARTS AND DID NOT KNOW WHEN THEY WOULD GET THEM. FIVE MONTHS LATER, I WROTE A COMPLAINT LETTER TO THE CEO OF FORD OBJECTING TO THE RISK TO MY FAMILY OF DRIVING THAT DEFECTIVE VEHICLE. ON JANUARY 3, 2017, I RECEIVED A FORM LETTER BACK FROM FORD CUSTOMER SERVICE THAT IS WORTHLESS. I DO NOT BELIEVE THERE IS ANY SERIOUS INTENTION TO SOLVE THIS DANGEROUS SITUATION. *TR