2009 Ford Edge

"TAKATA RECALL" I HAVE BEEN CALLING SINCE JUNE TO GET MY CAR REPAIRED. I WAS GIVEN A CASE NUMBER AND THEN NEVER CONTACTED. I HAVE CALLED THE 2 DEALERSHIPS IN COLORADO SPRINGS AND WAS TOLD THEY WOULD GET ME IN A RENTAL CAR AND YET THEY NEVER HAVE. I HAVE CALLED THEM EVERY WEEK AND CONTINUE TO GET THE SAME RESPONSE STATING THEY ARE WORKING ON IT. I HAVE CALLED FORD MOTOR SINCE JUNE AS WELL AND GET THE EXACT SAME RESPONSE. THE AIRBAG LIGHT ON THE VEHICLE IS NOW ON AND I HAVE A CHILD THAT I WILL NOT PUT IN THIS CAR AS IT HAS A RECALL ON IT. I HAVE TOLD THE DEALERSHIP ABOUT THE LIGHT AND THEY STATED THEY WILL CONTACT ME WHEN A RENTAL IS AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEVERAL LOCAL DEALERS, INCLUDING DAVID MCDAVID FORD FORTH WORTH (300 W LOOP 820 S, FORT WORTH, TX 76108, (682) 200-1952), AUTONATION FORD FORTH WORTH (5000 BRYANT IRVIN ROAD, FORT WORTH, TX 76132, 877-201-3550), AND FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, (817) 500-0096) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE HORN FAILED TO SOUND, THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL FAILED TO OPERATE PROPERLY, AND THE AIR BAG INDICATOR WAS ILLUMINATED. THE DEALER (PARKWAY FORD, 2104 PETERS CREEK PKWY, WINSTON-SALEM, NC 27127, 1-(877) 836-4271) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TAKATA RECALL - I RECEIVED NOTIFICATION IN JANUARY 2018 FROM MY CREDIT KARMA ACCT THAT MY VEHICLE WAS A PART OF THE TAKATA RECALL. UPON RESEARCH WITH NHTSA, I FOUND THAT THERE WAS NO REMEDY FOR THE RECALL. A FEW MONTHS LATER I RECEIVED A NOTICE THAT FORD WAS OFFERING TO COVER RENTAL CAR EXPENSES FOR THOSE EFFECTED BY THE RECALL WITH NO REMEDY. BUT WHEN I CALLED MY LOCAL DEALERSHIPS TO ASK FOR THE RENTAL, I WAS TOLD THAT THE RENTAL COMPANY THAT FORD DEALS WITH, ENTERPRISE, WAS REFUSING TO HONOR THE OFFER. IT IS NOW NOVEMBER 2018, AND NO REMEDY HAS BEEN ESTABLISHED. MY CAR IS IN GROUP 5, OF WHICH ONLY A VERY SMALL PERCENTAGE OF EFFECTED VEHICLES HAVE BEEN FIXED. IT IS ALSO MY UNDERSTANDING THE REMEDY PARTS MANUFACTURER IS BASED IN MEXICO. WITH THE CURRENT STATE OF AFFAIRS BETWEEN POTUS AND MEXICO, THAT MEANS THE EXPORTING AND DISTRIBUTION OF GOODS WILL TAKE LONGER. I FIND THAT THE PRUDENT THING FOR FORD TO DO IS MOVE MANUFACTURING TO THE US. I UNDERSTAND THIS MAY BE MORE EXPENSIVE FOR FORD IN THE SHORT TERM. BUT IT WOULD BENEFIT THEM MORE IN THE LONG RUN BY GETTING THESE PARTS MADE QUICKER AND DISTRIBUTED QUICKER, RATHER THAN A CLASS ACTION LAW SUIT OR INDIVIDUAL LAW SUITS FOR THOSE WHO HAVE BEEN INCONVENIENCED OR WORSE, HURT OR DIED. I FEEL LIKE IT WILL BE YEARS BEFORE MY CAR IS FIXED. AT THIS TIME, I DO NOT ALLOW ANYONE TO SIT IN MY FRONT PASSENGER SEAT. I CANT EVEN USE THIS VEHICLE AS THE FAMILY CAR AS INTENDED WHEN WE BOUGHT IT. IM HIGHLY FRUSTRATED BY THE LACK OF PROGRESS. IT IS MY HOPE THAT THE NHSTA CAN HELP FACILITATE PROGRESS BY FORD & TAKATA.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MULTIPLE DEALERS WERE CONTACTED, INCLUDING CROSSROADS FORD LINCOLN (1070 VERSAILLES RD, FRANKFORT, KY 40681) WHO ALL STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED AIR BAG WAS REPLACED. *JB

FORD HAS SENT THREE (3) RECALL NOTIFICATIONS TO ME REGARDING THE TAKATA RECALL. AFTER I RECEIVED THE SECOND AND SUBSEQUENT THIRD NOTICE, I CALLED A DEALER TO ASK ABOUT BRINGING IN THE VEHICLE FOR THE REPLACEMENT/REPAIR. I HAVE BEEN TOLD BOTH TIMES THAT THE MANUFACTURER HAS NOT SENT THE REPLACEMENTS. THE MANUFACTURER KEEPS UPDATING THE SYSTEM - THE LATEST IS OCTOBER 31, 2018. ACCIDENTS ARE UNAVOIDABLE SOMETIMES, AND IF I HAD A PASSENGER IN MY VEHICLE AND THE AIRBAG EXPLODED, THE RESULTING DISASTER FROM THE METAL ASSOCIATED WITH THESE AIRBAGS WOULD DISFIGURE MY PASSENGER. DOES SUCH A TRAGEDY NEED TO TAKE PLACE BEFORE ANY CONSUMER RECEIVES WHAT IS A PUBLIC TRUST FOR OUR COLLECTIVE SAFETY?