2020 Ford Ecosport

There is an open recall on my 2020 Ford EcoSport (VIN: [XXX] ) involving the engine oil pump. The recall was issued back in 2023, and I have been repeatedly told that the part would be available “at the beginning of the year” — first in 2023, then 2024, and now again in 2025. Each time, no resolution has come, and the part remains unavailable. This delay has made my vehicle unsafe and unreliable. I’ve been unable to drive it confidently or use it for essential transportation. Despite contacting both Ford and the original dealership (Preston Ford West in Randallstown, MD), I have received no specific repair date or clear guidance — only repeated postponements year after year. Meanwhile, I am forced to continue making high monthly loan payments on a vehicle I cannot safely operate. This has become a financial burden as well as a safety risk. I am requesting that NHTSA investigate Ford’s handling of this recall and assess whether consumers like myself should be protected under a buyback, warranty extension, or similar resolution process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Ford 2020 EcoSport caught on fire last 12/22/24 for a recall that Ford acknowledged. I am still waiting for it to get fixed, it is now 01/30/25. Now I have been paying for a car rental from my own pocket, not sure how much longer this will be. Also, I will pay for $1,000 deductible when I pick up my car because I filed a claim through my insurance which covered only my towing and a portion of the cost for repairs after my deductible. This is so unfair because Ford said they will NOT cover anything. This is now causing hardship financially with my family. I am a single Mom, sole provider and now, I will have to be late on my rent depending on how long it will get fixed too, since I need to get a rental in order to continue to get to work, take my daughter to school and care for my elderly parents. I feel so defeated because I can't rely on a car that I need for my livelihood. I did not cause nor ask for this, but Ford is not helping alleviate the ripple effects that this caused my family. What's worse is that when I spoke with Ford in 12/27/2024, they acknowledged that this only a band aid, not a definite solution for the problem. I don't think that I will have any more money in the future to deal with something they know may catch on fire again. It is so immoral. I would like to also add that I purchased an extended warranty when I purchased the vehicle in 10/2020. Since I am now over the miles stipulated, Ford will not budge. I only got free oil changes from an extended warranty that was over $6,000. Again, very immoral. Please help me and my family. I would like to join if there's an ongoing class action lawsuit.

My ecosport’s coolant reservoir has a leak. Due to this, my car overheated and went into limp mode. A week later, my ecosport would crank but not start, I believe this is due to a cracked cylinder from the oil pump recall. I received a recall notice for the oil pump in June with no current remedy. Now, I am having these issues with my vehicle. A mobile mechanic looked at my vehicle.

There has been no incident because we are afraid to drive the car due to the recalled part. The first letter regarding the recall stated the parts were anticipated 2nd quarter 2024. Now it's 1st quarter 2025. What are we supposed to do in the meantime? Drive it and wait to be stranded on the highway? And will Ford push off the fix again once 2025 comes? There has to be a better solution in the wait-time.

The vehicle had been making a noise and would occasionally lose power. I had made an appointment with Ford and had just left my home to drive the car to drop off when the oil light came on, then the check engine light and a wrench light. The car was making a terrible noise and I had to turn around. The engine was starting to smoke when I got back to my home. The car had previous issues with losing power and Ford had said this was due to a faulty temperature gauge and had replaced the temp. gauge.

The system of my car kept saying that low oil pressure and I was confused because I just got my car oil changed two weeks ago. So I went to Jiffy Lube to get my oil checked. They said it was full and that I had a mass flow light on and they stated that there was something wrong with the oil pressure due to the airflow or something, so then my car stopped on side of the road 2 minutes after I left jiffy lube. I almost got to into a wreck. Someone almost hit my car because my car was accelerating slow, so I had to pay a tow truck to take my car home then I have to pay for a mobile mechanic to come out to my house to see the issue. he said that it was , the vacuum pump, the engine oil pressure was low due to the airflow just like jiffy lube said and also the timing belt or chain tension needed to be replaced. Now I have been without a car for a week and every time I call the dealership they said that there is no parts in stock. I have also called the vehicle safety hotline 1-888-327-4236 and the number is out of service. So I don’t know what to do. I am without a car I don’t know how to rent a car because I don’t have the money for it because I just paid over $600 (Tow truck, oil service and diagnosis test). I don’t know if you guys can trade my car in for something else or give me a loaner car but something has to be done. You guys have to help me out some kind of way due to this recall. This is acceptable especially since I have to Uber my kids to and from school and daycare and I have to Uber myself to work, pick up my kids and home every day. Please contact me as soon as possible [XXX] so this issue can be resolved. Thanks [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)