2019 Ford Ecosport

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact stated that the vehicle was driving unusually rough. The contact drove the vehicle to a local parking lot and parked the vehicle. The vehicle was towed to the dealer where it was diagnosed with a coolant leak and the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The check engine and oil pressure warning lights remained illuminated. The vehicle was taken to a local service center which diagnosed that the oil pressure sending unit and engine camshaft were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the part was not yet available. The failure mileage was 78,000. The contact stated the Capital Ford in Raleigh, NC said that the parts would be available sometime around the 2nd quarter of the year, which is April, May or June, August at the latest. The contact was however informed that the car could be repaired prior to the 2nd quarter for $8,000 out of pocket. Further stating that they would not be able to provide the contact with a loaner car, and that the contact would have to pay out of pocket for a rental car.

August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I’ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.

January 2nd 2024 at 4:45pm driving at the speed of 57 mph on the highway. Alert appeared on my dashboard Low Engine Fuel. The vehicle was slowing down and there was a loud knocking sounds. My safety was at risk due to ongoing traffic which my speed was dangerously reduced. I was able to make it to the Ford AutoNation Dealership which conducted a diagnostic test results was an engine replacement. Ford Dealer never brought up a recall on the engine oil pump part. I had to notify them after finding out myself with research. CarFax and KellyBlue sent out alerts about this after my accident on January 4th 2024. The vehicle has been in great condition with upkeep of oil changes, tire rotations and brakes. All of the vehicle services and repair was at a Ford dealership. Currently my vehicle mileage is 64,861.

I was on my way to work and I had a notice of low engine pressure and my check engine light and maintenance signal came on. It felt as though the car could not accelerate and I heard a "whistle sound". I had just had the oil change a few days prior and nothing was found wrong then. I had it taken to the dealership and they said I will need an entirely new engine and that there were metal and rubber pieces in my oil and in my oil filter. The Moses Ford dealership has told me it is at least 3 to 4 months wait for an engine(currently has been waiting for 1 month now) and has refused to give me loaner vehicle. Ford has also refused to help with a loaner unless I pay for it and my warranty company has also said they cannot help with a long term loaner vehicle (only 10 days would be covered)

I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.

My drive belt or timing belt or something broke earlier this year due to unknown reasons, while travelling 65 mph on the highway. I have been unable to afford repair and was even without a vehicle for an extended period of time because of this. The engine required a special tool for my repair person to fully determine the cause and issue. However, since he did not own said tool, the engine has not been fully assessed. However, the engine no longer works and the vehicle does not run. It has remained parked for months. I saw that the NHTSA was investigating potentially faulty oil pumps on these vehicles (2019 Ford EcoSport) and believe that this issue also affected my vehicle, as well. It would explain a lot of unexplained things. I purchased the vehicle brand new from the dealership. My name is [XXX] on the purchase documents, however it was legally changed to [XXX] afterwards. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My engine died/ car turned off and would not restart with less that a 1/4 mile notice of the warning from the vehicle. I was on a major highway and the warning alarm went off. I was in sight of the highway exit and decided to pull over there because of the extreme traffic flow and highway speed to other commuters. I only made it onto the exit ramp before the car completely died. I had only seconds to respond once the warning was given. Thank heavens I was near the exit ramp or I may have been stranded in the middle of the traffic lane with cars buzzing by me at 80 MPH! I was shocked to have a catastrophic engine failure within seconds of the warning notification. I would have thought the warning alarm would have afforded me more time to react or investigate before that type of motor failure. The dealer's service rep told me that once the oil belt breaks inside the engine the damage is pretty much terminal to the vehicle and that is was a common complaint with that type of car!