2019 Ford Ecosport

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact called another dealer, Shottenkirk Ford Jasper (868 GA-515, Jasper, GA 30143); and the contact was informed that the vehicle had to experience the failure before the recall repair would be performed. The manufacturer was contacted by email, but was unable to assist with having the vehicle serviced. The contact had not experienced a failure.

The contact owns a 2019 Ford EcoSport. The contact stated that while stopped at a red light, the vehicle stalled and failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the starter needed to be replaced. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter, a cracked flex pipe, exhaust clamps, turbo connection, and a vacuum pump assembly needed to be replaced. The vehicle was repaired. The contact was then informed of an unknown recall. The contact stated that on another occasion while driving, the check engine warning light illuminated, and the following day while driving the vehicle, the check engine warning light was flashing, and the low oil pressure message was displayed. The vehicle was towed to a dealer where it was determined that the engine long block and the turbo needed to be replaced, and coolant needed to be added to the coolant reservoir. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was repaired, but after a while, the A/C became inoperable. The vehicle was taken to an independent mechanic, and it was determined that the A/C was unplugged, the wires were stuck in the clutch pulley, the amp micro fuse, the wiring, and amp fuse needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 37,028.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 60 MPH, the vehicle decelerated, and the RPM was lowered. After parking and restarting the vehicle, the vehicle failed to accelerate above 20 MPH with the wrench icon displayed. The vehicle was slowly driven to the residence. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 44,212.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine warning light and low oil warning light were unexpectedly illuminated. The vehicle was taken to the dealer several times and was eventually diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that after the repair, while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light and low oil warning light illuminated. The vehicle was restarted; however, it was later towed to another dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 119,000.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently, the contact stated there was an abnormal, tapping sound coming from the engine. There was no warning light illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 32,000.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that after exiting the freeway, the low oil pressure warning light illuminated, the vehicle vibrated, and the check engine warning light illuminated. The contact attempted to pull into a gas station but instead pulled over to the side of the road and turned off the vehicle. The contact exited the vehicle and checked the oil level, and the oil level was at the proper level. After waiting for approximately 30 minutes, the vehicle was restarted. The contact attempted to drive, and the engine seized. The vehicle was hauled by a friend to the residence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The vehicle remained at the residence and had not been driven since the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 60-65 MPH, the vehicle jerked, lost automotive power, or stalled on several occasions. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was restarted after approximately 5 minutes. The vehicle was taken to the dealer, where an unknown interim repair of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) was performed twice; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that failure might be unrelated to the recall, and that further diagnostic tests were needed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,682.

The contact owns a 2019 Ford Escape. The vehicle was initially taken to the local dealer for NHTSA Campaign Number: 26V011000 (Equipment). The vehicle was taken back to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The contact stated that the engine had overheated. A diagnostic scanner was used to determine that the head overheat protection was active and there was no coolant in the coolant reservoir. The hose was not connected to the heater cooler. The donut gasket was not attached to the exhaust. There were no warning lights illuminated. The contact stated that the O-ring had failed to snap in place. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford EcoSport. The contact stated that while starting the vehicle, the low oil warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the oil pump had failed, which caused the engine failure. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The dealer informed the contact that the failure was related to a previous repair completed under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); where the oil pump tensioner assembly had not been replaced, and only the oil drive pump belt had been replaced. The dealer contacted the manufacturer to request an engine replacement due to the recall-related failure. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 38,000.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle shuddered. No warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 96,000.