2018 Ford Ecosport

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while her daughter was driving approximately 65 MPH, the “Low Oil Pressure” message was displayed. Additionally, the contact stated that there was a rattling sound coming from the engine compartment. The vehicle was steered to the side of the road and turned off. The vehicle was towed to an independent mechanic. The contact was informed that there was an open recall on the vehicle and that the independent mechanic could not repair the vehicle under the recall. The vehicle was towed to a dealer to be diagnosed and the contact was informed that the engine and oil pump needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 65,800. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle lost motive power and was vibrating abnormally. The contact was able to drive the vehicle back to the residence. The contact had not contacted a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 181,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle stalled intermittently. The check engine warning light was illuminated. The contact restarted the vehicle to correct the failure. The vehicle was taken to the dealer, where the crankshaft position sensor, transmission fluid pump, and oil pump assembly were replaced. An unknown software was also updated. The failure recurred, and the vehicle was taken back to the dealer. The dealer determined that the valve cover, spark plugs, and #2 ignition coil needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle began to vibrate violently, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The oil pressure and check engine warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.

I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)