1992 Ford E-350

TL*THE CONTACT OWNS A 1992 FORD E350 MOTORIZED CUTAWAY. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. HE IMMEDIATELY SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE SWITCH WAS NOT DISCONNECTED BECAUSE THE DEALER STATED THAT THE PARTS WOULD BE AVAILABLE IN NOVEMBER. THE DEALER LATER INFORMED HIM THAT THE PARTS WOULD BE AVAILABLE IN FEBRUARY OF 2008. THE CONTACT CALLED FORD BACK AND THEY STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL JUNE OF 2008. THE CONTACT FILED A FORMAL COMPLAINT WITH FORD. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 40,000. UPDATED 03-25-08 *BF THE CONSUMER STATED THE SAFETY RECALL NUMBER IS AS FOLLOWS: 05S28. UPDATED 03/25/08 *TR

TL*THE CONTACT OWNS A 1992 FORD E350. THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. HE IMMEDIATELY SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE DEALER PLACED HIM ON A WAITING LIST FOR THE PARTS AND STATED THAT THEY SHOULD HAVE ARRIVED IN DECEMBER OF 2007. HE CALLED THE DEALER AND THEY STATED THAT THE PARTS WERE UNAVAILABLE AND ADVISED HIM TO HAVE THE SWITCH DISCONNECTED. THE CLOSET DEALER THAT WOULD DISCONNECT THE SWITCH IS APPROXIMATELY 2.5 HOURS AWAY, BUT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE EITHER. HE IS IN THE PROCESS OF HAVING THE SWITCH DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 70,000.

TL*THE CONTACT OWNS A 1992 FORD E350. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN ID NUMBER 07V336000) IN AUGUST OF 2007. THE DEALER STATED THAT THE PARTS SHOULD BE AVAILABLE AT THE END OF FIRST QUARTER. AS OF JANUARY 2, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT FELT THAT THE WAIT TIME FOR THE RECALL REPAIR IS UNACCEPTABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 100,000. UPDATED 01-29-08. *KB

I DROVE MY 1992 FORD E-350 15 PASSENGER VAN TO INDIANA ON FRIDAY. I USED THE CRUISE CONTROL ON THE HIGHWAY. I ARRIVED AT 5:00 PM. AND PARKED. AT ABOUT 1 A.M. I MOVED THE VEHICLE TO A FLATTER AREA, SO I COULD SLEEP IN IT AT THE CAMPGROUND. SHORTLY BEFORE 4 A.M. I AWOKE TO A SMELL AND SAW FLAMES SHOOTING OVER THE WINDSHIELD, COMING FROM THE ENGINE. LUCKILY I WAS ABLE TO GET OUT OF THE VEHICLE, WHICH BURNED COMPLETELY IN MINUTES. THE LOCAL FIRE DEPARTMENT RESPONDED. I CONTACTED FORD AND I AM NOW WAITING FOR A WRITTEN RESPONSE. I LATER LEARNED OF THE RECALL ON FAULTY SPEED DEACTIVATION SWITCHES. THERE ARE NO REPORTED RECALLS ON MY VIN THROUGH FORD.*JB

CRUISE CONTROL WOULD NOT DISENGAGE AT APPROX. 70 MPH WHEN DRIVING ON THE FREEWAY. I WAS ABLE TO REDUCE THE SPEED BY PUMPING THE BRAKES ALTHOUGH EACH TIME I REMOVED MY FOOT FROM THE BRAKE PEDAL THE VAN CONTINUED TO ACCELERATE OUT OF CONTROL. AFTER APPROX. 15 MINUTES AND A VERY FEARFUL RIDE, I WAS ABLE TO EXIT THE FREEWAY AND BRING THE VAN TO A STOP IN A LARGE PARKING LOT. I WAS ONLY ABLE TO DO SO BY APPLYING EXTREME PRESSURE TO THE BRAKES AND PRAYING THAT THEY WOULD NOT FAIL. I QUICKLY TURNED OFF THE IGNITION AND PUT THE VAN IN PARK. I HAD THE VAN TOWED TO SHAMROCK FORD IN DUBLIN, CA. EVEN THOUGH I WAS PAST THE 5 YR. EXTENDED WARANTEE, WITH THE LOW MILEAGE I CONTACTED FORD CUSTOMER SERVICE REQUESTING THIS BE REPLACED BY FORD AT NO COST TO ME. I CONSIDERED THIS FAILURE OF EQUIPMENT A MAJOR SAFETY ISSUE. FORD TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME AND THE REPAIR WOULD BY MY RESPOSIBILITY.*AK