NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
44 reports40,000 miles · Mar 26, 2018
SteeringCrash
TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE SHAFT INSIDE THE STEERING WELL SEPARATED CAUSING THE DRIVER TO LOSS CONTROL OF THE VEHICLE AND CRASHING INTO A CURB. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS DAMAGED BUT DRIVABLE. THERE WAS NO POLICE R…
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TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE SHAFT INSIDE THE STEERING WELL SEPARATED CAUSING THE DRIVER TO LOSS CONTROL OF THE VEHICLE AND CRASHING INTO A CURB. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS DAMAGED BUT DRIVABLE. THERE WAS NO POLICE REPORT AND NO INJURY WAS REPORTED. THE AIR BAGS DID NOT DEPLOY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS ABOUT 40,000.
NHTSA ODI #11081255
112,800 miles · Sep 11, 2017
Fuel/propulsion SystemUnknown Or Other
LEALKING FUEL FROM THE QUICK DICONNECT ON THE RETURN FULE LINE. THAT IS CAUSING A DRIING BY THE EXHAUST TAIL PIPE AND A GASOLINE SMELL AROUND THE VEHICLE
NHTSA ODI #11022584
135,000 miles · Apr 3, 2017
Electrical SystemVisibility/wiper
HELLO, MY BLEND DOOR ACTUATOR STOPPED WORKING,THIS IS AN ELECTRICAL COMPONENT THAT WILL SWITCH THE AIR CONDITIONING TO HEAT AND BACK AGAIN THE PROBLEM IS WHEN IT IS COLD OUTSIDE THE WINDSHIELD WONT DEFROST PROPERLY AND I CANT SEE /OR WARM AND HUMID/RAINING THE CAR WILL FOG UP ON THE INSIDE AND I HAVE THE SAME ISSUE. VERY COMMON …
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HELLO, MY BLEND DOOR ACTUATOR STOPPED WORKING,THIS IS AN ELECTRICAL COMPONENT THAT WILL SWITCH THE AIR CONDITIONING TO HEAT AND BACK AGAIN THE PROBLEM IS WHEN IT IS COLD OUTSIDE THE WINDSHIELD WONT DEFROST PROPERLY AND I CANT SEE /OR WARM AND HUMID/RAINING THE CAR WILL FOG UP ON THE INSIDE AND I HAVE THE SAME ISSUE. VERY COMMON PROBLEM THAT FORD KNOWS ABOUT...CHECK YOUTUBE CROWN VICTORIA BLEND DOOR.
NHTSA ODI #10970318
220,000 miles · Mar 16, 2017
Steering
THE VEHICLE STEERING COLUMN INSIDE THE CAR IS MADE OF TWO PIECES OF METAL THAT ATTACHED THE TOP WITH THE BOTTOM BUT IT HAS NO LOCKING TO PREVENT FROM COMING OFF WHEN YOU ARE DRIVING THE VIBRATIONS OF THE ROAD AND SUSPENSION WITH THE TIME CAUSES TO LOOSE AND YOU LOOSE CONTROL OF THE STEERING THIS CAN CAUSE AN ACCIDENT ON THE HIGH…
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THE VEHICLE STEERING COLUMN INSIDE THE CAR IS MADE OF TWO PIECES OF METAL THAT ATTACHED THE TOP WITH THE BOTTOM BUT IT HAS NO LOCKING TO PREVENT FROM COMING OFF WHEN YOU ARE DRIVING THE VIBRATIONS OF THE ROAD AND SUSPENSION WITH THE TIME CAUSES TO LOOSE AND YOU LOOSE CONTROL OF THE STEERING THIS CAN CAUSE AN ACCIDENT ON THE HIGHWAYS
NHTSA ODI #10966423
141,000 miles · Feb 13, 2017
Steering
TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT ATTEMPTED TO MAKE A LEFT TURN, BUT THE VEHICLE CONTINUED TO MOVE STRAIGHT. THE CONTACT STATED THAT THE STEERING ABILITY SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOUSE AND THEN TO THE DEALER. THE DEALER DIAGNOSED THAT THE STEERING WHEEL FAILED AND INFORMED THE CON…
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TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT ATTEMPTED TO MAKE A LEFT TURN, BUT THE VEHICLE CONTINUED TO MOVE STRAIGHT. THE CONTACT STATED THAT THE STEERING ABILITY SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOUSE AND THEN TO THE DEALER. THE DEALER DIAGNOSED THAT THE STEERING WHEEL FAILED AND INFORMED THE CONTACT OF A RECALL FOR THE STEERING WHEEL SHAFT, BUT IT DID NOT COVER THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.
NHTSA ODI #10954244
71,000 miles · Nov 16, 2016
Air BagsElectrical System
TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. WHILE DRIVING VARIOUS SPEEDS, THE HORN WAS DEPRESSED AND FAILED TO FUNCTION. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
NHTSA ODI #10926421
170,000 miles · Jan 7, 2016
Steering
TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED. UPON INSPECTION, THE CONTACT NOTICED THAT THE DRIVER SIDE HEAT SHIELD FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
NHTSA ODI #10818684
77,400 miles · Sep 16, 2015
Electrical SystemFire
THE VEHICLE WAS PARKED, LOCKED AND UNATTENDED IN A PARKING LOT. SURVEILLANCE VIDEO SHOWS FLASHES COMING FROM UNDERNEATH THE HOOD FAIRLY CENTRALLY LOCATED WHERE IT HINGES WITH THE VEHICLE. THE FLASHES BEGIN SLOW, THEN RESUME MORE INTENSELY BEFORE THE VEHICLE CATCHES FIRE. THE FIRE CONSUMES ALL RUBBER/PLASTICS IN THE ENGINE COM…
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THE VEHICLE WAS PARKED, LOCKED AND UNATTENDED IN A PARKING LOT. SURVEILLANCE VIDEO SHOWS FLASHES COMING FROM UNDERNEATH THE HOOD FAIRLY CENTRALLY LOCATED WHERE IT HINGES WITH THE VEHICLE. THE FLASHES BEGIN SLOW, THEN RESUME MORE INTENSELY BEFORE THE VEHICLE CATCHES FIRE. THE FIRE CONSUMES ALL RUBBER/PLASTICS IN THE ENGINE COMPARTMENT AND CONTINUES TO THE PASSENGER COMPARTMENT. THE VEHICLE IS A TOTAL LOSS.
NHTSA ODI #10764216
Mileage unknown · Aug 4, 2015
Air BagsCrashInjury
TL* THE CONTACT OWNED A 2009 FORD CROWN VICTORIA. WHILE DRIVING AT APPROXIMATELY 20 MPH APPROACHING AN INTERSECTION, ANOTHER VEHICLE RAN THE RED LIGHT AND CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED …
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TL* THE CONTACT OWNED A 2009 FORD CROWN VICTORIA. WHILE DRIVING AT APPROXIMATELY 20 MPH APPROACHING AN INTERSECTION, ANOTHER VEHICLE RAN THE RED LIGHT AND CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10746136
132,000 miles · May 13, 2014
SteeringStructureSuspensionCrash
MAR 25TH 2013, MY BROTHER WAS COMING BACK TO HOME, SUDDENLY CAR SPIN/SCATTERED HIT TO TREE AND ELECTRIC POLE, MAR 2014, I RECEIVED SAFETY RECALL # 13S08/NHTSA LETTER FROM FORD COMPANY STEERING COLUMN SHAFT PROBLEM. WE CONTACT TO FORD COMPANY ON MARCH 18,2014 REGARDING THE ABOVE ISSUE. THEY ISSUE US CASE # [XXX]. IN THE MONTH OF…
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MAR 25TH 2013, MY BROTHER WAS COMING BACK TO HOME, SUDDENLY CAR SPIN/SCATTERED HIT TO TREE AND ELECTRIC POLE, MAR 2014, I RECEIVED SAFETY RECALL # 13S08/NHTSA LETTER FROM FORD COMPANY STEERING COLUMN SHAFT PROBLEM. WE CONTACT TO FORD COMPANY ON MARCH 18,2014 REGARDING THE ABOVE ISSUE. THEY ISSUE US CASE # [XXX]. IN THE MONTH OF APRIL 2014 WE CONTACT THEM AGAIN TO CHECK THE STATUS OF ABOVE CASE, TILL TO DATE WE ARE WAITING FOR THEIR REPLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10588067
Official recalls
2Nov 5, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Consequence & remedy
Consequence: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Aug 29, 2013
Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Consequence & remedy
Consequence: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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