2000 Ford Contour

THE DASHBOARD HAS SEPARATED AND CAUSING VISIBILITY PROBLEMS AS WELL AS PROBLEMS WITH THE VENTING SYSTEM. THE DEFROSTER AIR FLOW IS DIVERTED AND ESSENTIALLY USELESS. I AM CONCERNED THAT THE AIR BAGS COULD NOT DEPLOY IF NEEDED. I ALSO DID NOT GET THE RECALL, FOUND OUT ABOUT IT TOO LATE. LOCAL DEALER SAID CALL FORD. CUSTOMER SERVICE SUGGESTED I GET IT REPAIRED SINCE IT IS A SAFETY ISSUE BUT THAT THEY WOULD PROVIDE NO HELP AT THIS TIME. SHE SAID REPORTS LIKE THESE ARE WHAT GET THE ENGINEERS TO CONSIDER RECALLS---WHEN?

DASH HAS CURLED UP SO BADLY THAT MY WINDOW WILL NOT DEFROST. THIS CONDITION HAS ALSO CAUSED MY WINSHIELD TO CRACK FROM ON SIDE OF THE CAR TO THE OTHER. IT IS SO BAD THAT AT TIMES I NEED TO WIPE THE WINDSHIELD WITH ONE HAND WHILE DRIVING WITH THE OTHER JUST SO I CAN SEE WHILE DRIVING. I ALSO HAVE A PROBLEM WITH THE WINDSHIELD LINKAGE THAT KEEPS COMING APART DURING OPERATION OF THE WIPERS CAUSING THE WIPERS TO STOP WORKING.

THE DASHBOARD PANEL ON MY 2000 FORD CONTOUR IS WARPED AND BLOCKING THE FRONT WINDSHIELD DEFROSTER VENTS. THIS IN TURN CAUSES POOR VISIBILITY, ESPECIALLY DURING RAINY OR SNOW. I NOTICE THIS PROBLEM IN SEPTEMBER 2002 SHORTLY AFTER I BOUGHT THE CAR USED, FROM THE ON-BASE AAFES EXCHANGE CAR DEALERSHIP AT THE US ARMY BASE IN MAINZ-KASTEL, GERMANY. APPARENTLY, WHAT THE CAR DEALER HAD DONE BEFORE I BOUGHT THE CAR WAS TO PUSH THE FRONT WINDSHIELD DEFROSTER VENTS DOWN INTO THE MOLDED DASHBOARD PANEL, SO THAT MOLDED DASHBOARD PANEL DID NOT LOOK WARPED. AFTER A COUPLE WEEKS, I NOTICE THAT FRONT WINDSHIELD DEFROSTER VENTS WERE SEPARATING FROM THE MOLDED DASHBOARD PANEL, SO I PUSH THE FRONT WINDSHIELD DEFROSTER VENTS DOWN INTO THE MOLDED DASHBOARD PANEL, AND IT STAYED DOWN FOR A WEEK AND THEN THE VENT WOULD POP-UP. I HAVE SINCE GIVEN UP PUSHING, THE FRONT WINDSHIELD DEFROSTER VENTS DOWN INTO THE MOLDED DASHBOARD PANEL. IN MAY 2005, I TOOK THE VEHICLE IN TO THE FORD DEALERSHIP IN MAINZ, GERMANY THAT HANDLES US SPEC FORD'S, TO SEE WHAT COULD BE DONE TO REPAIR THE PROBLEM. THE DEALERSHIP TOLD ME THAT THE DASHBOARD WAS DEFECTIVE AND THAT THERE WAS AS CUSTOMER NOTIFICATION PROGRAM FOR THIS, BUT IT HAS SINCE EXPIRED. ON MAY 19, 2005, I CONTACT THE FORD BY PHONE (1-800-392-3673) AND WAS INFORMED THAT UNDER THE CUSTOMER NOTIFICATION # 01B78, FORD REPAIRED INSTRUMENT PANEL WARP AGE. THIS NOTIFICATION WAS ISSUED ON JUNE 10, 2002 AND EXPIRED ON AUGUST 31, 2002 FOR THE 2000 FORD CONTOUR CAR THAT I OWNED. SINCE THE NOTIFICATION HAD SINCE EXPIRED, I WAS NOT ELIGIBLE TO HAVE THIS PROBLEM REPAIRED AND PAID FOR BY FORD. BY FORD ISSUING CUSTOMER NOTIFICATION # 01B78, THEY HAVE ACKNOWLEDGED, THAT THIS PROBLEM IS A KNOWN DEFECT AND SHOULD REPAIR IT AT NO COST TO THE VEHICLE OWNER, REGARDLESS OF WHEN THE CUSTOMER NOTIFICATION PERIOD EXPIRED.

FORD CONTOUR 2000 WITH ONLY 60,000 MILES ON IT..IGNITION FROZE UP AND NEEDS $300-500 WORTH OF REPAIRS TO FIX IT.. IN CHECKING CONSUMER COMPLAINTS THIS IS A COMMON PROBLEM WITH THE CONTOUR AND THE FOCUS..THIS IS A MANUFACTURE DEFAULT AND COSTING CONSUMERS MILLIONS OF DOLLARS AND FORD HAS DONE NOTHING TO RECALL THIS VEHICLE AND FIX IT PROPERLY......THE GOVERNMENT NEEDS TO STEP IN AND FORCE THIS ISSUE.....