2017 Ford C-MAX Energi

I own a 2017 Ford C-Max and share it with my husband. It is our only car so the past few weeks have been tough. Since I received my recall (22S43) in the mail, my car has been struggling to start. I believe this is due to the recall as the car is not in the correct gear to start the engine (even though I’ve been putting it in park & engaging the emergency parking brake). Yesterday, on our way home from the grocery store, our car gave us the “stop safely now” display; luckily we were close to home but it was still pretty scary. The engine had shut off. Also, I missed a doctors appointment last week because my car wouldn’t start. I almost missed my appointment for the RMV as well. Not only that but I had to cancel my trip to Lake George because the car feels unsafe to drive. I did not get a refund so the financial burden Ford is causing me for their negligence is frustrating to say the least. I bought the car a year and a half ago (Jan 2021). I have called Ford in Beverly, Framingham, Westborough, and Marlborough. None of the service departments could help me. They said that they won’t have the parts until the 4th quarter of this year. I’m not sure what to do at this point but would appreciate your help. My VIN is [XXX]. I am currently only using the car for “necessary” trips, though half of the time the car won’t start. Thanks, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE CAR WAS IN REVERSE. MY INTENTION WAS CLEARLY TO BACK OUT OF A PARKING STALL. HOWEVER I HIT THE BRAKE, PUT THE CAR IN PARK, ATTEMPTED TO GET OUT OF THE VEHICLE BUT THE CAR KEPT GOING BACK, AT AN ACCELERATED RATE. IT WAS AS IF IT WAS GOING FULL SPEED, IN REVERSE. I COULDN'T STOP IT IN TIME BEFORE HITTING A SIDEWALK AND STAIR CASE BEHIND ME; AS WELL AS SIDE SWIPING A PARKED CAR IN THE STALL TO THE LEFT OF ME. MY DRIVER DOOR WAS DESTROYED BECAUSE IT WAS OPENED. THE AIRBAGS DID NOT DEPLOY.*DT