2023 Ford Bronco

I am reporting unresolved safety recalls and unreasonable delay in repair for my 2023 Ford Bronco (VIN: [XXX] ). This vehicle currently has two open safety recalls issued by Ford Motor Company     •    NHTSA Recall 25V721 (issued October 2025) – seat frame defect that may increase injury risk in a crash. There is currently no available remedy, and Ford has notified me that a repair is not expected until April 2027.     •    NHTSA Recall 26V124 (issued March 2026) – APIM defect that may overheat and cause the rearview camera to fail while reversing, increasing crash risk. In addition, this vehicle has had prior recalls (25V025 and 25V273) that remained unresolved for extended periods. One of these recalls had no available repair for approximately 10 months. These recalls affect critical safety systems including suspension, rear visibility, and seat safety. The delay for Recall 25V721 is expected to exceed 18 months, which I believe is an unreasonable delay for a safety recall repair. Ford has continued issuing new recalls while prior recalls were still unresolved, indicating a pattern of repeated safety defects and delayed remedies. Due to these active recalls, I have been unable to use my vehicle commercially. Rental platforms such as Turo prohibit listing vehicles with open safety recalls. This has resulted in financial losses exceeding $80,000. This situation forces consumers to choose between operating a vehicle with known safety defects or suffering significant financial loss due to lack of repair availability. I am requesting that NHTSA investigate whether Ford is complying with its obligation to provide timely safety recall remedies and whether delays of this length are reasonable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My infotainment screen goes blank when I backup instead of displaying my backup camera. There is an active recall on this but there is no remedy and no estimated remedy date. Ford Motor Company is only prioritizing 2026 model years so they can sell brand new vehicles. They are not trying to fix previous model years. This poses a safety risk that can result in a crash and/or death. Cars are required by law to have a backup camera, so Ford is breaking the law by not fixing this issue.

Steering would get stuck when turning, then let loose. Fortunately I didn’t lose control. Happens all the time now when driving. Had the car towed to dealer. They diagnosed failed steering shaft. This Bronco has approx 28,000 miles on it. Ford Motor Company refused to help me pay for the approx $1000 repair. Finally, the dealer worked with a contact at Ford for them to cover most of the cost. Ford wouldn’t consider issuing a recall, or expanding an existing recall for a similar steering problem, which didn’t include my VIN. No warning lights, messages, etc. I consider this a serious defect.

A couple of times on as well as off pavement when traveling on a decline I depress the brake pedal and it only very softly applied the brakes. I have to press very hard to come to a stop. Much harder than normal. Once (off pavement) they did not work until the third time I pressed them. The pedal just went to the bottom. Normally the steep decline seems to be associated to the issue.

The contact owns a 2023 Ford Bronco. The contact stated that upon inspection the hard top roof, there were several cracks formed on the roof. The vehicle was taken to the dealer where the failure was acknowledged, and it was agreed that the hard top would be replaced under warranty. After the hard top was replaced, the contact inspected the new hard top and discovered several dents and uneven surfaces on the roof. The dealer was notified of the failure, and an agent advised the contact to bring the vehicle back to the dealer. The contact was informed that he could inspect the hardtops of the newer vehicles at the dealer lot and if he found a top that he liked, the dealer would swap the hardtop and replace the hardtop. After inspecting approximately 5 vehicles, each vehicle had issues with their hardtops. Upon investigation, the contact discovered General Service Bulletin: 23-7174, which was associated with the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 18,000.

1. Component/system that failed/malfunctioned — Braking system (electronic parking brake and brake control modules) combined with electrical/communication defect preventing storage of diagnostic trouble codes (DTCs). Vehicle available for inspection upon request. 2. How safety was put at risk — Repeated "Park Brake Fault – Service Now" and "Brake System Fault" warnings on dash while driving risk sudden loss of parking brake function, reduced braking, or unexpected behavior (e.g., transmission no-engagement beyond walking pace after cold start), impairing safe stopping/control and endangering driver and others. 3. Problem reproduced/confirmed by dealer — Yes — reproduced/confirmed multiple times by authorized Ford dealer (Town & Country Ford, Evansville, IN) across five visits (invoices attached): active brake faults visible on dash during service, yet "no codes found," "unable to verify," "NP no problem found." Examples: [XXX] (30,113 mi) brake fault while driving; [XXX]intermittent parking brake light, no codes; [XXX] transmission slip and brake fault, no codes. 4. Inspected by manufacturer, police, insurance, or others — Inspected only by dealer. Ford CX team contacted (CRM [XXX] , July 2025) but no further inspection/resolution. No police or insurance inspections. 5. Warning lamps/messages prior to failure and when first appeared — "Park Brake Error Message" and "Park Brake Fault" warnings first documented ~25,722 miles (early visits after [XXX] purchase at 13 miles). No-DTC retention defect prevented earlier alerts/diagnosis. Symptoms escalated (transmission slip, cold no-start die-out, brake faults recurring). 6. Additional notes — Out of service >60 cumulative days; loaner restricted to local driving only when provided. Part of Indiana Lemon Law claim (BBB AUTO LINE Case [XXX]). Due to 10-file/10MB upload limit, core documents attached; additional photos, full invoices, loaner agreement, BBB correspondence available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

The vehicle experienced recurring electrical system failures beginning in December 2023. The vehicle intermittently would not start and on several occasions lost power unexpectedly. The vehicle was taken multiple times to an authorized Ford dealership for diagnosis while still under the manufacturer warranty. The dealership repeatedly reported that no issue could be identified despite the recurring electrical malfunction. The vehicle battery was replaced more than once within three years, however the underlying electrical issue persisted. In August 2025 the dealership instructed that the vehicle remain at the service center for extended diagnosis. The vehicle remained at the dealership for more than 40 consecutive days before being returned on October 8, 2025. Because the vehicle intermittently fails to start and has experienced electrical system malfunction, this creates a potential safety risk if the vehicle stalls or loses power while operating in traffic. Additionally, the vehicle currently has two outstanding manufacturer safety recalls that remain unresolved after nearly three years of ownership. This complaint is being submitted because the defect remains unresolved despite multiple repair attempts while the vehicle was under the manufacturer warranty.

The contact owns a 2023 Ford Bronco. The contact stated that while driving a motorhome at an undisclosed speed and towing the vehicle in tow mode, the transmission blew up. The contact pulled over to retrieve sunglasses from the vehicle and became aware that there was an odor of transmission fluid coming from the vehicle. The vehicle was towed to the local dealer, who confirmed there was no warranty coverage for the failure. The dealer stated that the failure was due to operator error. The vehicle was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 10,642.

Automatic 10 speed transmission has unpredictable shifting from 1st through 3 gears, offten with long lags between shifts, losing power temporarily, especially from 1st to 2nd gear, and harsh shifting. Sometimes, the 1st - 2nd shift lag happens upon acceleration during merging or in an intersection and that loss of power is critical, requiring an adjustment in throttle position, and when 2nd gear catches, then there is too much power. It is unpredictable. The Bronco has about 35K miles now, but this has happening since day 1. Twice in dealer, twice the tech noted it, and twice the only solution was to clear the adaptive shift control memory. Does not fix the issue.