NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
164 reportsMileage unknown · Dec 20, 2022
Unknown Or Other
I stepped out of my car and shut my door by accident with my keys still in the car and all the doors locked on my car and locked me out. This is not a normal thing. My keys, my phone, and my purse were all in the car I am very thankful a child was not in there locked in. It was very cold out and raining. I had to use Walgreens o…
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I stepped out of my car and shut my door by accident with my keys still in the car and all the doors locked on my car and locked me out. This is not a normal thing. My keys, my phone, and my purse were all in the car I am very thankful a child was not in there locked in. It was very cold out and raining. I had to use Walgreens office phone and they were not supposed to allow that but did thankfully. The police came and got me in my car. Ever since my car locked me out my door handles do not work. I have to leave my passenger window down at all times to get in my car. It rains in my car and on my passenger seat. I use the passenger window so I am not sitting in a wet seat so I just crawl through the passenger side after I stick my hand in the hole where the window should be to open my door and actually get in my usually wet car. I was sitting in Walgreens parking lot car was off and keys in seat. Please let me know if you need a police report. I have to locate the officer and get him to send me the report then upload it. He got me back in my car
NHTSA ODI #11498250
Mileage unknown · Dec 6, 2022
Fuel/propulsion System
In 2019 my 2013 500e wouldn't start/take a charge. I towed it to the dealer and after more than a month and $2250 they replaced the PIM module and HV battery pack. Fast forward to 2022 and I received the SERVICE ELECTRIC VEHICLE SYSTEM error. I drove the car to the dealer. They are claiming the failure is the HV battery cooling…
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In 2019 my 2013 500e wouldn't start/take a charge. I towed it to the dealer and after more than a month and $2250 they replaced the PIM module and HV battery pack. Fast forward to 2022 and I received the SERVICE ELECTRIC VEHICLE SYSTEM error. I drove the car to the dealer. They are claiming the failure is the HV battery cooling system is leaking coolant in to the battery itself and the only repair is full replacement. They are also claiming the battery is not under any warranty at this time. Any thoughts or advice on next steps would be appreciated. I cannot believe the HV battery would need to be replaced twice in 3 years.
NHTSA ODI #11496179
Mileage unknown · Jul 7, 2022
Power Train
shift cables & bushings failed causing inability to shift gears.
NHTSA ODI #11472675
Mileage unknown · Jun 27, 2022
Electrical SystemService BrakesSteering
Car break shift lock stuck in park with various different elements illuminating on the dash. Must manually override break shift lock to put car in neutral, start the car, and put it in drive or reverse. Will no go over 40 mph. Power steering will unexpectedly go out in addition to fuel cut off, ABS, and electronic stability cont…
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Car break shift lock stuck in park with various different elements illuminating on the dash. Must manually override break shift lock to put car in neutral, start the car, and put it in drive or reverse. Will no go over 40 mph. Power steering will unexpectedly go out in addition to fuel cut off, ABS, and electronic stability control also stopping. Have had brake light switch replaced for temporary fix, and replaced the battery. Has passed multiple 20 point inspections with no visible damage. The same problem has reoccurred and the fiat mechanics only idea is to replace the entire shifter column and see if any other codes are appearing.
NHTSA ODI #11471124
Mileage unknown · Jun 3, 2022
Unknown Or Other
MELTING DASKBOARD, FIRST TIME COVERED BY ORIGINAL MANUFACTURERS WARRANTY. We extended the vehicle warranty with the dealer and specifically asked if the prior problem was covered and they answered in the affirmative. We then renewed vehicle warranty with the dealer again. THE PROBLEM HAPPENED AGAIN, AND THEY DENIED COVERAGE. …
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MELTING DASKBOARD, FIRST TIME COVERED BY ORIGINAL MANUFACTURERS WARRANTY. We extended the vehicle warranty with the dealer and specifically asked if the prior problem was covered and they answered in the affirmative. We then renewed vehicle warranty with the dealer again. THE PROBLEM HAPPENED AGAIN, AND THEY DENIED COVERAGE. SINCE THIS IS THE FACE OF THE DASHBOARD AND NOT THE TOP WE ARE CONCERNED THAT THE AIR BAG WILL NOT PROPERLY DEPLOY FOR THE PASSENGER. PART NOT COVERED ESTIMATE FOR PART IS $377.OO Labor charges unknown
NHTSA ODI #11467393
Mileage unknown · Jun 2, 2022
Exterior Lighting
Head light will not turn off . Drains the battery. Once fuse is removed the lights will then sut off only. This was since l purchase vehicle at dealership and hidden from me. Not told of problem . They hide it by removing the fuses.
NHTSA ODI #11467104
133,000 miles · Apr 15, 2022
Power Train
The contact owns a 2013 Fiat 500. The contact stated while reversing out of a parking space, he attempted to shift into drive; however, the gear shifter failed to move. There were no warning lights illuminated. Upon researching the failure online, the contact was able to reset the gear shifter by depressing an unknown button. Th…
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The contact owns a 2013 Fiat 500. The contact stated while reversing out of a parking space, he attempted to shift into drive; however, the gear shifter failed to move. There were no warning lights illuminated. Upon researching the failure online, the contact was able to reset the gear shifter by depressing an unknown button. The contact was then able to move the gear shifter into drive position; however, the vehicle failed to respond. The vehicle remained at the scene. Upon further investigation online, the contact disconnected the battery of the vehicle, purchased the shifter cable bushing adjuster from the local dealer and replaced the part himself. The contact was then able to drive the vehicle. The manufacturer was notified of the failure and informed the contact that the dealer needed to send a diagnostic report indicating that the failure was related to NHTSA Campaign Number: 19V817000 (Power Train). The manufacturer would then determine whether they would assist as the VIN was not included. The vehicle was not diagnosed or repaired. The failure mileage was approximately 133,000.
NHTSA ODI #11460940
Mileage unknown · Apr 2, 2022
Fuel/propulsion System
When putting gasoline at the gas pump, pump clicks off constantly. Makes you think the tank is full when it is not, Have to pump very slow. takes 10-15 mins to fill up and have to know how many gallons are needed.
NHTSA ODI #11459309
Mileage unknown · Feb 22, 2022
Electrical SystemExterior LightingFuel/propulsion System
Ed Payne Chrysler Dodge Jeep RAM 2101 E Expressway 83, Weslaco, TX 78599 +1 956-272-1902 For the past years, I have complained to the car dealer I take my vehicle into that there is an issue with the fuel tank. I have been told that other Fiat car owners have had the same issues as I. Issues, the 2013 - 2014 Fait Sport 500, tan…
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Ed Payne Chrysler Dodge Jeep RAM 2101 E Expressway 83, Weslaco, TX 78599 +1 956-272-1902 For the past years, I have complained to the car dealer I take my vehicle into that there is an issue with the fuel tank. I have been told that other Fiat car owners have had the same issues as I. Issues, the 2013 - 2014 Fait Sport 500, tank issue, when filling up the tank, the tank does not fill up normal. When filling up the gas take, the gas handle stops every 10 sec, I have to keep clicking on the gas pump handle every 10 sec. To keep the flow of gas to fill the gas tank up. I was told by the car dealer that the issue was the gas tank on the Fait, not the gas pump machine. When adding a new gas tank to the vehicle, the problem stop, and the owners were able to fill the gas tank without any issues. I keep having headlights, blinkers, stop lights burn out all the time. I believe there's an issue with the wiring in the Fait Sport 500.
NHTSA ODI #11453372
Mileage unknown · Sep 23, 2021
Air Bags
The airbag warning light comes on intermittently with nothing on the passenger seat and a message that says "airbag service required" also appears intermittently. Dealership was unable to diagnose ("never seen this issue before"}, escalated to STAR (STAR case 101975980). STAR could not diagnose and requested that the tech perfor…
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The airbag warning light comes on intermittently with nothing on the passenger seat and a message that says "airbag service required" also appears intermittently. Dealership was unable to diagnose ("never seen this issue before"}, escalated to STAR (STAR case 101975980). STAR could not diagnose and requested that the tech perform a teardown to try to figure out what was wrong. The dealership wanted to do this at my expense ($360 just to perform the tear down. Actual repair cost unknown.) I do not feel that a customer should have to cover the cost for a manufacturer to find out what is wrong with their vehicle when the error is something that they are not familiar with and cannot diagnose and was not caused by the owner, especially when it is related to safety equipment and the proper functioning of that equipment.
NHTSA ODI #11434137
Official recalls
3Nov 15, 2019
Chrysler (FCA US LLC) is recalling certain 2012-2013 Fiat 500 vehicles equipped with 6-speed automatic transmissions. The shifter cable bushing may fail allowing the cable to detach from the transmission.
Consequence & remedy
Consequence: If the shifter cable detaches from the transmission, the transmission may not shift into the gear selected by the driver. Additionally, despite selecting PARK with the shifter, the vehicle may roll away. These scenarios may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the shifter cable adjuster, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB4.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Chrysler (FCA US LLC) is recalling certain 2012-2013 Fiat 500 vehicles equipped with 6-speed automatic transmissions. The shifter cable bushing may fail allowing the cable to detach from the transmission.
Consequence: If the shifter cable detaches from the transmission, the transmission may not shift into the gear selected by the driver. Additionally, despite selecting PARK with the shifter, the vehicle may roll away. These scenarios may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the shifter cable adjuster, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB4.
Power Train:automatic Transmission
Chrysler (FCA US LLC) is recalling certain 2012-2013 Fiat 500 vehicles equipped with 6-speed automatic transmissions. The shifter cable bushing may fail allowing the cable to detach from the transmission.
Consequence: If the shifter cable detaches from the transmission, the transmission may not shift into the gear selected by the driver. Additionally, despite selecting PARK with the shifter, the vehicle may roll away. These scenarios may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the shifter cable adjuster, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB4.
May 16, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2016 Fiat 500 vehicles manufactured June 21, 2010, through January 12, 2016, equipped with a manual transmission. The clutch diaphragm spring may fracture and fail, causing an inability to switch gears.
Consequence & remedy
Consequence: If the clutch diaphragm spring fails, the driver may not be able to shift gears or the vehicle may lose motive power, increasing the risk of a crash.
Remedy: The remedy for this recall will include the installation of a clutch pedal limiter and a clutch pedal switch. The recall began on November 10, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S34.
May 18, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Fiat 500 battery electric vehicles manufactured March 8, 2013, to March 7, 2015. The Electric Vehicle Control Unit (EVCU) of the affected vehicles may set a diagnostic trouble code (DTC) that may cause the transmission to unexpectedly shift to neutral.
Consequence & remedy
Consequence: If the vehicle unexpectedly shifts to neutral, the loss of drive could increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will reprogram the EVCU, free of charge. The recall began June 19, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R20.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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