2012 Fiat 500

"MANUAL TRANSAXLE CLUTCH PEDAL" THERE IS AN ONGOING RECALL THAT SINCE MAY 2016 HOWEVER PARTS WERE NOT AVAILABLE DEALER FINALLY INFORMED US PART WAS AVAILABLE AND SCHEDULED APPOINTMENT FOR 5/9/2017 AT 9AM. CAR WAS BEING DRIVEN TO APPOINTMENT WHEN CLUTCH FAILED TO DISENGAGE RESULTING IN CAR REARENDING CAR INFRONT OF IT AT SPEEDS BETWEEN 50 TO 60 MPH.

ON 03/07/2017 I WENT TO JIFFY LUBE #3318 SRE CORPORATION 284 E STATE ROAD 73 SARATOGA SPRINGS UT 84045 TO HAVE AN EMISSONS TEST PERFORMED WORK ORDER #55 INVOICE# 96902 MILEAGE 187903 STATION # U575 INSPECTOR# UET003081 I WAS TOLD THAT MY FIAT DID NOT PASS EMISSIONS THE FUNNY THING IS I WENT TO THE EXACT SAME PLACE ON 10/31/2015 WORK ORDER 82 INVOICE NUMBER 222206608 AT 3:59PM AT THAT TIME THE INSPECTOR # WAS UET002450 STATION U575 (JUST THOUGHT I WOULD POINT THAT OUT) ALSO THE PERSON DOING THE INSPECTION SAID HE HAD TO PUT IT IN AS CALIFORNIA AND THE OTHER 50 STATES INSTEAD OF PUTTING FED ONLY AND THE OTHER 49 STATES THE INSPECTOR SAID MY CAR WAS MADE IN CALIFORNIA AND I KNOW THATS NOT TRUE MY CAR WAS MADE IN TOLUCA MEXICO WELL NOW I'M TOLD I MUST GO TO KEN GARFF FIAT TO COMPLETE A DRIVE CYCLE I REFUSE TO TAKE MY CAR TO KEN GARFF FIAT BESIDE THE RECALL HAS NOT BEEN COMPLETE IN ORDER TO COMPLETE A DRIVE CYCLE! SO NOW I AM UNABLE TO PASS EMISSONS AND WILL BE UNABLE TO RENEW MY VEHILCE FOR JANUARY OF 2019 I HAVE ALREADY RENEWED UNTIL JANUARY OF 2018.

I CALLED CHRYSLER PHONE NUMBER 800-992-1997 AROUND 6:30PM-7:00PM ON 03/05/2017 TO INFORM THEM THAT MY 2012 FIAT 500 POP 2DOOR HATCHBACK NERO BLACK HAS A PROBLEM THE REVERSE HAS STOP WORKING! I WAS INFORMED THAT I WOULD NEED TO TAKE THE CAR TO KEN GARFF FIAT IN SALT LAKE CITY UTAH! I EXPLAINED THAT I WOULD LIKE TO TAKE THE CAR TO LARRY H. MILLER CHRYSLER DODGE JEEP IN SANDY UTAH. I ASK CHRYSLER IF THEY WOULD RELEASE THE PARTS TO FIX MY REVERSE TO LARRY H. MILLER CHRYSLER DODGE JEEP. I WAS TOLD I MUST TAKE THE VEHICLE TO KEN GARFF FIAT OF SALT LAKE CITY. I THEN EXPLAINED REFUSING TO RELEASE THE PARTS FOR MY FIAT TO ANYONE BUT KEN GARFF FIAT WAS NOT LEGAL! THE CUSTOMER SERVICE AGENT REPLY BY SAYING: "I DON'T NO ANYTHING ABOUT BEING LEGAL. ...... MY REPLY WAS "OH THAT'S FOR SURE!"

I RECEIVED A RECALL NOTICE ON MY 2012 FIAT POP IN NOVEMBER 2016.I CALLED STATELINE FIAT AND WAS TOLD THAT I WOULD RECEIVE A CALL WHEN THE PARTS CAME IN.I NEVER RECEIVED THAT CALL.ON 02/20/2017 I WAS ON MY WAY TO WORK IN HEAVY TRAFFIC IN UPTOWN CHARLOTTE NC AND MY CLUTCH WENT OUT AND I WAS NEARLY HIT BY ONCOMING TRAFFIC.I CALLED THE DEALERSHIP.I HAD MY CAR TOWED THERE.THAT WAS 6 DAYS AGO.I AM VERY UNHAPPY BECAUSE NO ONE EVER CALLED ME IN TO GET THE RECALL REPAIRED.NO ONE OFFERED ME TOWING AND NOW 6 DAYS LATER I STILL DO NOT HAVE A CAR.I AM VERY DISAPPOINTED WITH FIAT AND I FEAR THAT THIS CAR WILL NOT LAST VERY LONG.I REACHED OUT TO THE DEALERSHIP AND FIAT USA BEFORE DECIDING TO SEND THIS COMPLAINT

I HAVE RECENTLY TAKEN CARE IN FOR ENGINE LIGHT IT WAS, THEN BOTH HEAD LIGHTS WENT OUT AGAIN. THEYVE DONE THIS GOING DOWN THE ROAD AT NIGHT. NOW TRANSMISSION AND ENGINE LIGHT CAME ON. WAS TOLD COULD BE TORQUE CONVERTER CLUTCH WAS STORED DEFAULT AND CLEARED MAY COME BK, OR TCM OR TORQUE CONVERTER OR SOLENOID. I AM STILL PAYING FOR THIS CAR HAD LITTLE OVER A YEAR NOW. 131,000 MILE. IVE PUT ONLY 42K ON IT. OTHERS COMPLAIN SAME PARTS/ISSUES. THIS NEEDS TO BE A RECALL ISSUE NOW. I AM A TRAVELING NURSE, I HAVE TO HAVE A CAR TO TAKE CARE OF MY PATIENTS PLEASE. NOW IT SITS WAITS GO TO CARY NC 11/29. DIAG COST ME 141.00 TO SEE ? IS NOW. JUST HAD SPARKS/WIRES REPLACED TWO WEEKS AGO. PLEASE HELP

MY FIAT HAS LESS THAN 36K MILES MY DRIVER'S SIDE DOOR HANDLE HAS BROKEN OFF AND HAS BEEN ON NATIONAL BACK ORDER FOR OVER A MONTH. I CAN NOT EVEN GET IT FIXED RIGHT NOW. ALSO MY STARTER DOES NOT WORK AND I HAVE TO POP START THE ENGINE AT THE MOMENT BECAUSE I CAN NOT ORDER THE STARTER TO REPLACE IT. THE CAR HAS LESS THAN 36K MILES

FIAT RECALL I AM HAVING PROBLEMS WITH PROPULSION WHERE THE CLUTCH WILL SOMETIMES NOT FULLY RELEASE WHEN GOING FROM ONE GEAR TO THE NEXT, AND I WILL HAVE NO POWER, AND HAVE TO STEP DOWN ON THE CLUTCH AGAIN AND RE-ENGAGE THE GEAR. I AM AFRAID IT IS RELATED TO THE RECALL, AND THAT EVENTUALLY IT WILL NOT FIX IT TO STEP ON THE CLUTCH AGAIN. AND NOW I AM IN A SITUATION WHERE BECAUSE FIAT DOES NOT KNOW YET WHAT PARTS THEY ARE GOING TO REPLACE SPECIFICALLY, IF I GET THE CAR REPAIRED I WILL HAVE TO PAY OUT OF POCKET. I ALREADY HAD TO PAY $120 FOR A DIAGNOSIS BECAUSE FIAT WOULD NOT EVEN CONSIDER HELPING ME IF I DIDN'T HAVE A DIAGNOSIS. MEANWHILE, IF FIAT HQ DOESN'T KNOW THE PARTS YET, HOW IS THE LOCAL FIAT STUDIO SUPPOSED TO KNOW? THEY WILL ALMOST CERTAINLY BE FORCED TO REPLACE EXTRA PARTS, WHICH FIAT WILL LIKELY NOT REIMBURSE ME FOR. HOW CAN THEY BE ALLOWED TO HAVE A RECALL WTH NO SCHEDULED REPLACEMENT IF MY CAR IS SHOWING SYMPTOMS OF THE RECALL... WHAT'S WORSE IS THAT I NO LONGER HAVE USE OF MY CAR AND HAVE BEEN FORCED TO RENT ONE FROM A FRIEND... AND FINALLY, I WAS PLANNING ON SELLING MY CAR IN EARLY JULY SO NOW FIAT IS COSTING ME ADDITIONAL MONEY THERE AS I OBVIOUSLY CAN'T SELL A CAR WAITING FOR A RECALL. DON'T I HAVE SOME RIGHTS HERE?

I GOT A RECALL NOTICE TODAY. IT STATES THAT THERE ARE PROBLEMS WITH THE CLUTCH COVER DIAPHRAGM SPRING WHICH MAY FATIGUE OR FRACTURE CAUSING AN "INABILITY TO DISENGAGE THE CLUTCH, SHIFT GEARS AND THE POTENTIAL FOR A LOSS OF MOTIVE POWER". THIS "COULD CAUSE A CRASH WITHOUT WARNING". IT WOULD BE GROSS NEGLIGENCE ON MY PART TO DRIVE A VEHICLE THAT COULD INJURE OR KILL ME OR SOMEONE ELSE. I CALLED THE DEALER IMMEDIATELY. PARTS WERE NOT IN STOCK AND THEY DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. I ASKED FOR A RENTAL CAR IN THE MEANTIME. THEY DENIED MY REQUEST. I THEN CALLED FCA (FIAT CHRYSLER AUTOMOBILES) AND TALKED TO 3 PEOPLE THERE ABOUT A RENTAL CAR. THEY ALSO DENIED MY REQUEST. I DO NOT FEEL IT IS MY RESPONSIBILITY TO PAY FOR A RENTAL CAR WHEN THE DEFECT IS THE PROBLEM OF THE MANUFACTURER WITH NO INFORMATION ABOUT WHEN THE PARTS WILL BE AVAILABLE. THIS COULD COST ME THOUSANDS OF DOLLARS. I AM REQUESTING A RENTAL CAR IMMEDIATELY UNTIL MY CAR CAN BE REPAIRED. THANK YOU.

THE CAR WAS PURCHASED ON APRIL 15, 2016. SINCE THEN, I HAVE HAD TO TAKE THE CAR IN FOR SERVICE SEVERAL TIMES. THE FIRST ISSUE WAS A PROBLEM WITH THE BRAKE LIGHT. THE SECOND ISSUE WAS THAT THE GEARS WOULD NOT MOVE AND I HAD TO USE A SCREW DRIVER TO CHANGE THE CAR FROM PARK TO DRIVE AND VICE VERSA, DRIVE TO REVERSE AND VICE VERSA, ETC... THE THIRD ISSUE WAS THAT THE CAR ROLLED BACKWARDS. THE RECENT ISSUE WAS FOR A RECALL ON THE POWERTRAIN CONTROL. IN ADDITION, THE CAR WHILE DRIVING ON THE FREEWAY AND LOCAL STREETS DRIFTS TO THE RIGHT SIDE. AS A RESULT OF THE DRIFTING, I HAVE HAD ALMOST THREE CAR ACCIDENTS IN THE PAST MONTH. THE SERVICE REPRESENTATIVE INFORMED ME THAT THE DRIFTING IS A RESULT OF THE ROADS ON THE FREEWAY AND LOCALLY AND NOT AN ISSUE WITH THE CAR. I NO LONGER FEEL SAFE DRIVE TO THIS CAR AND FEAR GETTING INTO A MAJOR ACCIDENT. TODAY I CONTACTED THE FIAT OWNER ASSISTANCE TO FILE A COMPLAINT AND REQUEST THAT THE ISSUE BE ADDRESSED. THEIR RESPONSE WAS THAT THE CAR WAS SAFE AS PER THE SERVICE REPORTS AND THAT I SHOULD GET A WHEEL ALIGNMENT AT MY EXPENSE. THIS RECOMMENDATION WAS MADE BY A CORPORATE REPRESENTATIVE AND NOT A MECHANIC. I AM FILING THIS COMPLAINT IN HOPES THAT THE ISSUE BE ADDRESSED AND THAT I AM ABLE TO RETURN THE FIAT FOR ANOTHER VEHICLE THAT IS SAFE AND MEET THE STANDARD OF QUALITY FIAT IS KNOWN FOR.