2007 Dodge Sprinter

I have received a letter from the FCA US LLC regarding recalls for both airbags. I have called 3-4 times requesting this service. Because the van is technically a dodge (although made by mercedes, back in 2007) there is no Dodge dealerships that will agree to service the vehicle. The chrysler/dodge dealerships don't service sprinters, as they haven't been rebranded by dodge since 2007, and the mercedes dealerships either don't have access to the Dodge recall system, or are unwilling to assist, as they are not affiliated with the recall. I called 1800- 992-1997, to speak with chrysler, (Case # [XXX]) and spent another 42 minutes on the phone yesterday, still unable to find a solution. They called another handful of dealerships, seemingly not believing that Dodge dealerships would be unwilling to service a dodge sprinter. They stated that I could probably bring it to mercedes sprinter and have the work done, and then apply for reimbursement, although they would not guarantee me in writing that they would cover the expense. I have been working on a solution for probably close to the last 6 months. I have recently been forced to drive this vehicle daily, which makes me more concerned, as my children are frequently inside. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) and 17V478000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TAKATA RECALL: I HAVE BEEN IN CONTACT WITH THE DODGE RECALL PEOPLE FOR THE LAST YEAR AND HAVE NOT BEEN ABLE TO GET ANY ACTION ON THEIR PART. THEY HAVE PUT ME IN CONTACT WITH ALL THE DODGE DEALERS IN SOUTH FLORIDA AND NONE OF THEM WILL WORK ON MY SPRINTER. PART OF THE PROBLEM IS THAT MY VEHICLE IS AN RV BUILT ONTO THE DODGE SPRINTER AND ANOTHER PROBLEM IS THAT IN 2007 DODGE WAS OWNED BY MERCEDES BENS AND DODGE DOES NOT FEEL RESPONSIBLE FOR MERCEDES PRODUCTS.

TAKATA RECALL DRIVER & PASSENGER SIDES. BOTH RECALLED. NO DODGE OR MERCEDES DEALERS WITHIN 60 MILES OF US ARE WILLING TO REPLACE THESE AIRBAGS. INITIALLY, AFTER WE WERE NOTIFIED OF INITIAL RECALL ON DRIVERS SIDE, THEY SAID THEY COULD NOT GET PARTS. NOW THEY CAN GET PARTS BUT THEY ALL SAY THEY CANNOT OR WILL NOT PERFORM THIS REPLACEMENT. HOW CAN WE POSSIBLE GET THIS WORK DONE? HOW MANY DEALERS DO WE HAVE TO CONTACT TO FIND ONE WHO WILL DO THIS WORK? WHO IS RESPONSIBLE FOR THIS? I KEEP READING THAT SO MANY PEOPLE JUST HAVE NOT BOTHERED HAVING THE RECALL WORK DONE, BUT WE HAVE TRIED ON SEVERAL DIFFERENT TIMES TO DO IT....IT JUST DOESN'T SEEM POSSIBLE TO ACHIEVE IT. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT CALLED ED VOYALS CHRYSLER DODGE JEEP RAM (789 COBB PKWY SE, MARIETTA, GA 30060; 770-429-1100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE THE FIRST TWO TIMES. THE CONTACT CALLED THE SAME DEALER AGAIN AND WAS INFORMED THAT THE PARTS FOR THE PASSENGER AIR BAG WERE UNAVAILABLE, BUT NOT THE DRIVER'S AIR BAG. THE DEALER STATED THAT THE CONTACT WOULD BE CALLED ONCE BOTH PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEW COUNTRY AUTO CENTER IN CORTEZ, COLORADO WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE AND WOULD HAVE TO BE ORDERED FROM DENVER, COLORADO. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LARSON CHRYSLER JEEP RAM DODGE (LOCATED AT LARSON CHRYSLER JEEP DODGE RAM 2001 N MERIDIAN, PUYALLUP, WA 98371, 253-845-1725) WHERE IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.