My 2005 Dodge Sprinter is subject to Dodge/Stellantis Recall T21 (Emissions Campaign – Reprogram Engine Control Unit (CA)). I have made repeated attempts to have T21 completed. Multiple Dodge/Stellantis service facilities I contacted do not have the required equipment to perform this campaign. The nearest facility I was able to…
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My 2005 Dodge Sprinter is subject to Dodge/Stellantis Recall T21 (Emissions Campaign – Reprogram Engine Control Unit (CA)). I have made repeated attempts to have T21 completed. Multiple Dodge/Stellantis service facilities I contacted do not have the required equipment to perform this campaign. The nearest facility I was able to locate with the proper equipment is in [XXX]. However, that facility is also unable to complete T21 because it cannot download/access the manufacturer-required software needed to perform the ECU reprogramming. I contacted Stellantis/Dodge Customer Care and Case # XXX was opened. Stellantis confirmed in writing that the case remains open and escalated and specifically acknowledged the “software download issue preventing completion of the recall.” During my follow-up, Stellantis stated that cases should not be suspended for more than 7-day increments and documented an urgent follow-up request. Approximately one month has now passed without an effective solution. I am ready and willing to have T21 completed, but there is currently no reasonably available facility capable of completing it. This is preventing me from completing the vehicle registration process in [XXX]. NHTSA’s VIN lookup also currently displays “0 Unrepaired Recalls” for this vehicle, while Dodge/Stellantis confirms that T21 requires completion. I am requesting that NHTSA review this discrepancy and the manufacturer’s inability to provide a workable remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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