2010 Dodge RAM

TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT SEATS, FLOORBOARD AND CONSOLE WOULD VIBRATE EXCESSIVELY WHEN DRIVING OVER AN UNEVEN ROAD SURFACE. THE DEALER ADVISED CONTACTING THE MANUFACTURER FOR FURTHER ASSISTANCE. THE CONTACT STATED HE TEST DROVE THE SAME YEAR, MAKE AND MODEL VEHICLE WHILE AT THE DEALERS AND THE VEHICLE EXHIBITED THE EXACT SAME FAILURE AS HIS VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0 , AND THE CURRENT MILEAGE WAS 4,437. UPDATED 6/19/10 *CN UPDATED 07/22/10*JB

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) CITY OF OTTAWA HAS FOUR (4) DODGE RAM 5500 UNITS, BOUGHT IN MARCH 2010 WITH VIN NUMBERS LISTED BELOW, ALL HAVE BEEN PLAGUED WITH STEERING PROBLEMS WHICH DRIFTS AT SPEEDS OVER 70 KMH AND IS DIFFICULT TO CONTROL WHEN FACING CONSECUTIVE SMALL BUMPS - SO MUCH THAT IN MY TEST RIDE I WAS AFRAID I COULD END UP IN THE OPPOSITE LANE OF TRAFFIC AND CAUSE A HEAD-ON COLLISION. MY PERSONAL CONCERN IS THAT IF NEW OR INEXPERIENCED DRIVERS FACE SUCH STEERING, IT COULD CAUSE ACCIDENT, DAMAGE OR EVEN FATALITY IF IT GOES UNCHECKED. UNFORTUNATELY THE DEALERSHIPS (SOUTHBANK AND CAPITAL DODGE) SEEM TO HAVE VERY LITTLE KNOWLEDGE OF THE ROOT CAUSE AND NO CAPACITY TO DO REAL ANALYSIS AND TESTING ON THESE UNITS. CHRYSLER CORPORATE HAS BEEN CONTACTED VIA 1-800 PHONE CALLS AND FLEET EMAILS AND FILES WERE OPENED ON ALL OUR UNITS BUT THAT HAS BEEN THE EXTENT OF THEIR COOPERATION, AND EVEN THE LOCAL SERVICE MANAGERS HAVE NOT HEARD FROM CHRYSLER'S ENGINEERING OR THE DISTRICT SERVICE MANAGER WHO USUALLY TENDS TO SUCH CALLS. VIN# [XXX] , CITY OF OTTAWA'S UNIT B5-3359, 4WD, AT SOUTHBANK CHRYSLER, TEST DRIVEN PER ABOVE, DEEMED NOT SAFE AT HIGH SPEEDS. VIN# [XXX] , CITY OF OTTAWA'S UNIT B5-3360, 4WD, HAS BEEN AT CAPITAL DODGE, IT HAS HAD SOME REPAIRS DONE, AND WAS ALSO TEST DRIVEN AND STEERED NORMALLY. DEALER HAS YET TO SHARE WITH US THE DETAILS OF THE REPAIRS OR RETROFITS PERFORMED. WE SUSPECT STEERING BOX WAS REPLACED. VIN# [XXX] , CITY OF OTTAWA'S UNIT B5-3358, 4WD, AT SOUTHBANK CHRYSLER, THE STEERING BOX WAS REPLACED, AND THEN UNIT WAS DEEMED ACCEPTABLE. VIN# [XXX] , CITY OF OTTAWA'S UNIT B5-3357, 2WD, ALTHOUGH A FEW COMPLAINTS FROM USERS RE STEERING, BUT MECHANICS ACCEPTED THE UNIT. *TR

WARNING LITE FOR AIR BAG DEPLOYMENT STAYS ON. IN SHOP FOR TWO WEEKS AT THIS TIME AND THE AUTO TECH AND FACTORY TECH HAVE NO IDEA HOW WHAT TO REPAIR. WIRES FROM THE DASH, CONSOLE, DOOR PANELS (FACTORY WIRE LOOM) ARE OPEN FOR TRACING. DODGE DID NOT SEND OUT THE PROPER WIRE SCHEMATIC FOR THE 2010 RAM. LAST REPORT WAS THAT THEY ARE GUESSING AT A REPAIR. *TR