2002 Dodge RAM Quad Cab

WE OWN A 2002 DODGE RAM 1500 QUADCAB 4X4, JUST SHORTLY OVER A YEAR AND ABOUT 27K MILES, MY WIFE AND I STARTED HAVING PROBLEMS WITH THE ENGINE JUST SHUTTING OFF. WE'VE TAKEN THE TRUCK IN SEVERAL TIMES TO THE SHOP, UNDER THE INITIAL WARRANTY, AND EVEN AFTER THE WARRANTY TIME OUT ITS BEEN IN THE SHOP SEVERAL TIMES UNDER THE SAME "TICKET". THE DEALERSHIP FINALLY CONVINCED US TO LET THEM ALLOW ONE OF THEIR WORKERS TO DRIVE IT BACK AND FORTH TO WORK TO HAVE THE PROBLEM HAPPEN TO SOMEONE THAT WORKS THERE AND AFTER TWO DAYS, IT JUST SHUT OFF ON HIM. THEY ARE AWARE OF THE PROBLEM, THEY CONTACTED THE DISTRICT MANAGER FOR CHRYSLER AND WE'VE BEEN TOLD THEY HAVE NO CLUE HOW TO FIX IT SO WE HAVE TO DEAL WITH IT. WE PURCHASED THE EXTENDED WARRANTY AND IT STILL DOESN'T MATTER. NOW THEY WONT EVEN RETURN OUR CALLS. JUST LAST WEEK MY WIFE WAS DRIVING THE TRUCK, TAKING THE EXIT FROM CRESWELL, OR AND GETTING ONTO I-5 TO HEAD INTO EUGENE, WHICH THE ON-RAMP IS A STANDARD CIRCULAR RAMP, AND AS SHE WAS TURNING, ONLY GOING ABOUT 20 TO 30 MPH, THE ENGINE STALLED AGAIN, LEAVING HER POWERLESS IN THE MIDDLE OF THE TURN FORCING HER OFF THE RAMP AND INTO THE MUDDY MIDDLE SECTION ALMOST CAUSING A THREE CAR PILEUP. THIS HAS GOT TO STOP, THIS ENGINE IS FAILING AT LEAST ONCE A WEEK IF NOT MORE AND IS GOING TO END UP KILLING US AND CHRYSLER DOESN'T CARE. *NM

ON 10-17-05 CARRIED MY 2002 DODGE RAM QUAD CAB INTO MY MECHANIC TO HAVE CHECKED OUT AC WAS NOT WORKING AND THE HEATER WAS NOT EITHER HE TRACED THE PROBLEM TO THE ING WIRES AND FOUND THEY WERE BURNED. CARRIED MY TRUCK TO A LOCAL DEALER IN MY HOMETOWN BECAUSE BOUGHT MY TRUCK OUT OF TOWN. THE SERVICE DEPARTMENT AT LOCAL DEALER WAS VERY RUDE AND UNHELPFUL. SWORE TO MYSELF I WOULD NOT USE THEM AGAIN. CALLED THE DEALER WHERE BOUGHT MY TRUCK THERE SERVICE DEPARTMENT WAS NOT ANY BETTER. ASK TO SPEAK TO PERSON OVER SERVICE HE TOLD ME IF IT WAS SAME PROBLEM AS LAST TIME THEN THEY DID NOT HAVE TO FIX IT BECAUSE THEY ONLY HAD TO FIX RECALLS ONE TIME ONLY. SO WHEN I WAS OFF THE PHONE WITH THEM I CALLED DODGE RECALL CENTER TO CHECK ON THIS. WHEN THEY TOLD ME THE DODGE DEALERS HAD TO FIX GAVE LOCAL DEALERSHIP ONE MORE TRY. THERE SERVICE DEPARTMENT SAID THERE WAS NOTHING WRONG WITH BLOWER BUT ING WIRES WERE BURNED. I TOLD THEM THIS IN THE FIRST PLACE SO I HAD TO PAY FOR THEM TAKING ONE HOUR AND 50 MIN TO FIND THIS OUT AND PUT A NEW PART IN. SERVICE DEPARTMENT WAS STILL NOT VERY NICE BUT HAD TO HAVE MY TRUCK SO I CAN WORK. THEM NUMBER OF TIMES IT QUIT WORKING BEFORE IT WENT OUT ALL THE WAY IS 6 OR 7, HOPE OTHER PEOPLE HAVE BETTER LUCK THAN ME. I WOULD THINK IF WIRES ARE BURNING UP THAT DODGE WOULD FIX AT THEIR COST NOT MINE BUT GUESS THEY DON'T GIVE A [XXX]. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON TWO OCCASIONS, UPON INSTALLING A CHILD SEAT IN THE MIDDLE SECTION OF THE REAR SEAT IN MY 2002 QUAD CAB DODGE RAM, THE PLASTIC TENSION CLIP ON THE SEAT BELT THAT HOLDS THE TENSION TO KEEP THE SEAT BELT IN PLACE HAS BROKEN. FIRST TIME, DODGE REPLACED FOR FREE, THE SECOND OCCURRENCE, 10 MONTHS & 14,000 MILES LATER THE CLIP BROKE AGAIN. THE SECOND OCCURRENCE, DODGE REPLACED THE PART, BUT NOT THE LABOR. FIRST OCCURRENCE TOOK PLACE IN OCTOBER OF 2004, AND SECOND OCCURRENCE HAPPEN IN AUGUST OF 2005. *NM

DT: CONTACT OWNS A 2002 DODGE RAM 1500 QUAD CAB. CONTACT GOT OUT AND HIT THE AUTOMATIC DOOR LOCKS. CONTACT TRIED TO OPEN DOORS WITH THE KEY, BUT DOOR LOCKS WOULD NOT WORK. ONCE INSIDE THE VEHICLE CONTACT TURNED VEHICLE ON AND NO LIGHTS ON DASHBOARD CAME ON. THE ONLY INDICATION THAT HE HAD THE DASHBOARD LIGHTS WAS A SMALL RED LIGHT. NO DOOR LOCKS, NO INDICATION FOR CRUISE CONTROL WAS ON. CONTACTED DODGE, AND WAS TOLD THAT NO RECALLS WERE ON THIS VEHICLE. CONTACT WAS TOLD THAT THIS VEHICLE WAS NOT UNDER WARRANTY. NO CRASHES. NO POLICE REPORTS. *AK THE CONSUMER WAS TOLD THE INSTRUMENT CLUSTER HAD FAILED. UPDATE 11/15/05. *JB

MY 2002 DODGE RAM QUAD CAB PICKUP HAS 49,000 MILES ON IT. I RECENTLY BROUGHT IT IN TO GET AN ALIGNMENT AND BRAKES CHECKED, WHEN THE SERVICE WRITER INFORMED MY THAT MY RACK AND PINION STEERING WAS LEAKING. 49,000 MILES! IF THE STEERING IS LOST, THE CONSEQUENCES COULD BE SERIOUS, AND EVEN FATAL. I CALLED DODGE CORPORATE FOR OUT OF WARRANTY ASSISTANCE, AND AFTER SITTING ON HOLD FOR 30 MINUTES, THEY CAME BACK TO TELL ME BECAUSE OF PROCEDURE, THEY WILL NOT BE ABLE TO HELP ME. THE COST TO FIX THIS IS $675 PARTS AND LABOR. I FEEL THAT A FOUR WHEEL DRIVE TRUCK SHOULD HAVE IT'S RACK AND PINION LAST LONGER THAN 49,000 MILES, AND THAT DODGE SHOULD STEP UP TO THE PLATE AND HELP OUT. DODGE OBVIOUSLY DOES NOT FEEL THAT WAY. *NM

I TOOK MY TRUCK TO HAVE AN OIL CHANGE AND 60,000 MILE SERVICE AT THE DEALER. I WAS TOLD THAT THE REAR END NEEDED TO BE OVERHAULED BECAUSE THE BRACKETS TO MY REAR DIFFERENTIAL WERE BROKEN, AND IF I DID NOT HAVE IT REPAIRED, THE BRACKETS WOULD FALL DOWN INTO THE SPIDER GEARS AND WHILE I WAS DRIVING, IT WOULD CAUSE THE TRUCK TO LOCK UP. I TOOK IT TO GET ANOTHER OPINION AND WAS TOLD THE SAME THING. I WAS ALSO TOLD THAT IF THEY REPAIRED IT BACK TO THE WAY IT WAS MANUFACTURED, I WOULD CONTINUE TO HAVE THE SAME PROBLEM. I WENT ONLINE TO HTTP://WWW.MINERICH.COM/DODGE_RAM.HTM AND READ NUMEROUS REPORTS OF PEOPLE WITH THE SAME PROBLEM AND HAD TO HAVE IT REPAIRED MORE THAN ONCE. THE SHOP I TOOK IT TO DID NOT RESTORE IT TO THE WAY IT WAS MANUFACTURED, BUT INSTEAD FIXED THE PROBLEM SO THAT IT WOULD NOT HAPPEN AGAIN. THIS TRUCK IS ONLY USED TO BE DRIVEN BACK AND FORTH TO WORK. *JB