Steering. Review the 69 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

6 crash reports2 fire reports1 injury reports

What owners actually said

105 reports

Mileage unknown · Nov 22, 2025

Service Brakes

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The frame is completely rotted from wheel well to wheel well on both sides of vehicle frame was completely rotted thru with judge holes completely rusted thru The vehicle was sold with no brakes sold to me and with dog chain holding the gas tank in place because fuel straps were rotted thru and bad wheel bearing that was ready to seize or will fall off vehicle purchased on 11/06 /25 and returned a couple days later within 7 days took it to repair shop to have brake lines repaired and they said they would put truck on lift because frame was rotted so bad they were afraid truck could break in half . Truck is supposed to be a 1 ton heavy duty truck capable of pulling a $15,000 lb fifth wheel trailer safely and no way shape or form could the truck barely pull itself it ran perfect shifted perfect but the frame and structure was completely rotted in half I am a senior citizen with two artificial knees and was incapable of crawling under the truck was told salesman put brake fluid in which breaks worked halfway home and all the brake fluid got pushed out of the brake lines because of the massive hole in the brakes had to drive the rest of the way home with no brakes endangering my life and others on the road in my opinion there's no way to repair the frame unless it is completely replaced the whole frame

NHTSA ODI #11701009

Mileage unknown · Nov 14, 2024

Power TrainService Brakes

Hash shifting during acceleration and deceleration and aggressive braking during decelerating...was only doing this during acceleration in the beginning but now does it all the time . This has not left me stranded yet but, I feel like this is going to be a major problem if this problem does not get remedied soon . Started doing …

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NHTSA ODI #11625308

68,000 miles · Jul 11, 2020

Air BagsInjury

I WAS IN A BAD WRECK ON THE FREEWAY GOING FREEWAY SPEED 60MPH I HIT A JERSEY BARRIER THAT CAUSED ME TO ROLL MY TRUCK AND NOT ONE OF MY AIRBAGS WENT OFF THIS ACCIDENT HAPPENED IN SEPTEMBER 2018 I SHATTERED MY COLLARBONE DUE TO HITTING THE STEERING WHEEL AND HAVE HAD SURGERY'S DONE AND MY COLLARBONE WILL NEVER BE THE SAME

NHTSA ODI #11338727

110,503 miles · May 22, 2020

Power Train

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TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR AXLE LOCKED UP AND CAUSED THE VEHICLE TO SKID. THE CONTACT CALLED SHIELDS MOTOR CO INC., (814 W CHERRY ST, CHANUTE, KS 66720, (620)-431-0483), AND WAS INFORMED TO BRING THE VEHICLE IN TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE FAILURE WAS A KNOWN ISSUE AND THAT IT WAS UNSAFE TO DRIVE THE VEHICLE. THE TECHNICIAN SUGGESTED THAT THE VEHICLE BE TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,503.

NHTSA ODI #11325572

99,126 miles · Feb 28, 2020

Suspension

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TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT STATED THAT WHEN HE PULLED INTO A PARKING LOT AND MADE TWO QUICK TURNS, THE STEERING WHEEL MALFUNCTIONED AND THE DRAG LINK DETACHED FROM THE VEHICLE. THE CONTACT WAS A TRUCK MECHANIC AND BELIEVED THAT THE PART WAS DEFECTIVE. THE CONTACT WAS CONCERNED THAT IF THE TOE LINK HAD DETACHED ON THE HIGHWAY, THERE COULD HAVE BEEN A MAJOR ACCIDENT AND LOSS OF LIFE. THE TOE LINK WAS REPLACED IN A RECALL REPAIR 5 YEARS AGO. THE REPAIRS WERE DONE AT THE DEALER FISHER CHRYSLER DODGE JEEP RAM (349 E 32ND ST, YUMA, AZ 85365 (928) 344-2650). THE MANUFACTURER DECLINED THE CONTACT'S REQUEST FOR REIMBURSEMENT AND PLACEMENT INTO A RECALL. THE FAILURE MILEAGE WAS 99,126. *LN*JB

NHTSA ODI #11312026

Mileage unknown · Nov 30, 2019

Electrical System

ON 11/25/19 ABOUT 3 AM THE HORN GOT STUCK IN THE ON POSITION AND NOTHING WAS LABELED IN THE FUSE BOX OR MANUAL (BOOK) WHAT IS THE SOLUTION? MY TRUCK HAS ONLY 40,012 MILES, I'M TOTALLY SURPRISED ABOUT THIS PROBLEM, AND I WAS CONSIDERING BUYING ANOTHER DODGE RAM TRUCK!!!! TRACK WAS PARKED

NHTSA ODI #11283045

114,215 miles · Jun 20, 2019

Electrical SystemSteeringSuspension

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MY 2011 MEGA CAB 3500 WAS PURCHASED IN NOV OF 2018 WITH ONLY APPROX. 110K MILES ON ODOMETER. AFTER A SHORT WHILE OF DRIVING, A VIBRATION STARTED GETTING WORSE UP UNTIL I TOOK TO A DEALER AT APPROX. 114K FOR A CHECK ON TOE & ALIGNMENT. IT ENDED UP BEING A TOTAL REPAIR OF UPPER & LOWER U-JOINTS & BALL JOINTS. ALSO HAD TO REPLACE DRIVER'S MIRROR-HAD SHORT, WIRING HARNESS ON PASSENGER HEADLIGHT-HAD SHORT, TRANSMISSION SHIFTER SEAL LEAKED, NEW PINION GEAR & SEAL, & FEW OTHER ITEMS ALSO. IT SEEMS LIKE A DIESEL THAT HAS JUST STARTED BREAKING IN WAS FALLING APART ON ME BEFORE IT'S TIME. NEEDLESS TO SAY, ABOUT 4 MONTHS OR SO AFTER I MADE THE PURCHASE, I HAD TO FORK OUT A !!HEAP!! OF $$$$$ FOR REPAIRS THAT I COULDN'T RECOVER. FUNNY THING IS, BEFORE I BOUGHT THE TRUCK, ANOTHER GENTLEMAN TOLD ME THESE YEARS OF DODGE TRUCKS HE HAD HEARD THEY WERE HAVING A LOT OF FRONT END TROUBLE. I'M SHOCKED THERE HASN'T BEEN A RECALL. IT SURE WOULD BE NICE TO BE REIMBURSED.

NHTSA ODI #11221447

128,000 miles · Aug 17, 2017

Power TrainSteering

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TWO ISSUES: 1: KNOCKING SOUND WHEN TURNING AT PARKING LOT SPEEDS. I'VE REPLACED BUSHINGS, LINKAGES, BALL JOINTS, AND NOTHING HELPED. I REPLACED WHEEL HUB ASSEMBLIES AND THE KNOCKING IS REDUCED, BUT NOT FIXED. SHOP OWNERS THAT DRIVE THE SAME TRUCK SAY THEY'VE SPENT THOUSANDS OF DOLLARS ON THEIR OWN VEHICLES AND CAN'T PINPOINT THE FRONT END NOISES EITHER. 2:VIBRATION UNDER THE VEHICLE, FROM THE TRANSFER CASE, THROUGH THE DRIVE SHAFT, TO THE REAR DIFFERENTIAL. DIESEL SHOP SAYS IT'S A COMMON ISSUE FOR THE SEALS TO GET WORN OUT DUE TO IMBALANCED DRIVE SHAFT. HOWEVER, THE DRIVE SHAFT DIDN'T LOSE ANY WEIGHTS AND WAS FINE FOR THE FIST 90,000 MILES. THIS IS A VERY COMMON ISSUE WITH DODGE ADAM 2500 AND 3500, ACCORDING TO THE SHOP. AT FIRST I THOUGHT IT WAS THE TIRES, SO I HAD THEM REPLACED AND KEPT GOING TO DIFFERENT SHOPS, THINKING THAT SOME MAY BE BETTER AT BALANCING THAN OTHERS. THERE'S A DEFINITE VIBRATION BETWEEN 45-55 MPH AND THEN IT'S REALLY BAD AT 69-75+ MPH. IT'S BEEN GETTING WORSE FOR MONTHS AND AFTER REPLACING WORN OUT SEAL ON TRANSFER CASE, IT STILL ISN'T PROPER, BUT SOMEWHAT BETTER. SHOP SAID IT'S TEMPORARY AND PARTIAL FIX UNTIL I GET THE DRIVESHAFT BALANCED, BUT IT HAS TO BE SENT OFF FOR BALANCING AND COULD TAKE 3-4 DAYS. I CAN'T BE WITHOUT MY TRUCK FOR 3 DAYS. I DROVE A FORD FOR 300,000 MILES WITH NO ISSUES IN THE STEERING NOR IN THE DRIVETRAIN. I DROVE A CHEVY FOR 200,000 MILES WITH ZERO ISSUES THAT THIS DODGE RAM 3500 HAS.

NHTSA ODI #11015905

43,000 miles · Jun 16, 2017

Service BrakesUnknown Or Other

DRIVER SIDE ENTRY ASSIST HAND HOLD BREAKS AND ALLOWS DRIVER TO FALL BACKWARDS WHEN TRYING TO USE TO ENTER VEHICLE. BRAKE LINE FAILURE FROM FLUID HOLDER TO ABS DISTRIBUTION BLOCK RUST OUT AND RELEASES BRAKE FLUID AND PEDAL GOES TO FLOOR AND WILL NOT STOP VEHICLE. BRAKE HOSES DETERIORATES AND DOES NOT ALLOW CALIPER TO RELEASE AN…

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NHTSA ODI #10995454

148,983 miles · May 23, 2017

Unknown Or Other

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I PURCHASED A VEHICLE IN OCTOBER 2014. THE MILES WAS ADVERTISED AS 81,000. THE TITLE AND ALL OF THE PAPERWORK SHOWS 81,000. THE TITLE DOES NOT SHOW TRUE MILES UNKNOWN OR IT DOES NOT SHOW NOT ACTUAL MILES. THE DODGE DEALERSHIP IN COVINGTON, GA RAN A CARFAX REPORT OF THE VEHICLE IN MAY 2017 AND IT HAD DISCREPANCIES OF MILEAGE ROLLBACK. BASED ON CARFAX AND THE CALCULATIONS THE VEHICLE HAS APPROXIMATELY 330,000 PLUS MILES ON IT. I CAN NOT SELL THE TRUCK. I CAN NOT TRADE IT IN BECAUSE OF THE MILEAGE ROLLBACK. THIS IS SOMETHING THAT I JUST FOUND OUT IN MAY 2017. I CONTACTED THE DEALERSHIP AND THE OWNER WOULD NOT TALK TO ME ABOUT THE ISSUE. THE OWNER HAD ONE OF THE EMPLOYEES TO TELL ME THAT HE WILL NOT BE DOING ANYTHING ABOUT IT. THIS IS AGAINST FEDERAL AND STATE LAWS. PLEASE HELP. THANK YOU.

NHTSA ODI #10991310

Official recalls

16V352000 · Air Bags:frontal:passenger Side:inflator Module

May 24, 2016

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.

Consequence & remedy

Consequence: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.

15V313000 · Air Bags:frontal:driver Side:inflator Module

May 26, 2015

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.

13V529000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.

11V350000 · Steering:linkages:tie Rod Assembly

Jul 6, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

09V005000 · Steering:linkages:tie Rod Assembly

Jan 9, 2009

CHRYSLER IS RECALLING 32,782 MY 2008-2009 DODGE RAM 2500, 3500 AND 3500 CAB CHASSIS PICKUP TRUCKS EQUIPPED WITH POWERS AND SONS STEERING LINKAGE. THE STEERING LINKAGE DRAG LINK INNER TIE ROD TO PITMAN ARM BALL STUD MAY FRACTURE. ALSO THE STEERING LINKAGE DAMPER ATTACHING THE BRACKET MAY YIELD AND SHIFT ON THE LINKAGE.

Consequence & remedy

Consequence: THIS COULD RESULT IN A LOSS OF STEERING CONTROL AND THE RESTRICTED ABILITY TO TURN THE VEHICLE IN ONE DIRECTION INCREASING THE RISK OF A CRASH WITHOUT WARNING.

Remedy: DEALERS WILL REPLACE THE STEERING LINKAGE DRAG LINK INNER TIE ROD END ASSEMBLY, AND INSPECT THE STEERING LINKAGE DAMPER BRACKET FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE FEBRUARY 16, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module

AQ14003 · Chrysler's Execution Of 13V-528 & 529

Opened Oct 20, 2014 · Closed May 16, 2016

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.

PE11009 · Outer Tie Rod Failure

Opened Apr 4, 2011 · Closed Feb 6, 2012

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

ODI received complaints regarding failing tie rod ball studs on Model Year 2008-2011 Dodge Ram 2500 and 3500 vehicles resulting in loss of steering control.Chrysler concluded that misalignment of the left (driver side) ball stud on vehicles built with the Cross Car steering linkage system could allow contact between the bull stud and the ball housing which could weaken the stud and result in fracture.Chrysler submitted a recall notice on August 15, 2011 involving certain MY 2003-2011 Ram 2500 and Ram 3500 pickup trucks built or repaired with the Cross Car steering linkage.Chrysler will inspect, repair or realign the front end of the subject vehicles as needed.Chrysler's announcement of a safety recall on this matter addresses ODI's concerns.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10332525, 10357937, 10366591, 10303744, 10377166, 10373240, 10343969, 10375403, 10324831, 10373546, 10370771.