Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
60–25K
725–50K
450–75K
375–100K
8100–150K
4150K+
32 reports with mileage · 12 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Structure. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 8 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2 crash reports0 fire reports1 injury reports
What owners actually said
44 reports
Mileage unknown · Feb 10, 2014
Steering
TL-THE CONTACT OWNS A 2006 DODGE RAM 3500. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 13V528000 (STEERING) AND THE VEHICLE HAD NOT BEEN SERVICED BECAUSE THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT ONE REMEDY PART WAS BEING SENT PER WEEK. THE MANUFACTURER WAS NOTIFIED OF THE …
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TL-THE CONTACT OWNS A 2006 DODGE RAM 3500. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 13V528000 (STEERING) AND THE VEHICLE HAD NOT BEEN SERVICED BECAUSE THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT ONE REMEDY PART WAS BEING SENT PER WEEK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JS
NHTSA ODI #10563665
19,000 miles · Jul 19, 2013
Air BagsStructure
DASH STARTED CRACKING ABOUT 2007 AND IS NOT STARTING TO FALL APART IN BIG SHARP PIECES. IF AIR BAG WOULD EVER GO OFF I DON'T KNOW WHERE THESE PIECES WOULD END UP, HOPEFULLY NOT IN ME. *TR
NHTSA ODI #10525832
15,000 miles · Mar 25, 2013
Structure
DASH BOARD BROKEN AND FALLING APART. PARTS FALLING IN ARE VERY SHARP AND DANGEROUS. IT IS LIKE SOMEONE HOLDING A KNIFE IN FRONT OF YOU WHEN DRIVING DOWN THE ROAD, HOPING YOU DON'T HIT ANYTHING. *TR
NHTSA ODI #10504471
43,566 miles · Oct 23, 2012
SteeringCrash
TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE CONTACT CRASHED INTO A MEDIAN DIVIDER, SLID AND THEN CRASHED INTO ANOTHER MEDIAN DIVIDER BEFORE FINALLY LANDING IN A DITCH. THE VEHICLE WAS DESTROYED AND TOWED TO A PRIVATE MECHANIC WHERE IT WAS DISCOVERED THAT THE TIE ROD FAILED AND …
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TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE CONTACT CRASHED INTO A MEDIAN DIVIDER, SLID AND THEN CRASHED INTO ANOTHER MEDIAN DIVIDER BEFORE FINALLY LANDING IN A DITCH. THE VEHICLE WAS DESTROYED AND TOWED TO A PRIVATE MECHANIC WHERE IT WAS DISCOVERED THAT THE TIE ROD FAILED AND CAUSED THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 43,566.
NHTSA ODI #10482002
50,000 miles · Aug 30, 2012
Structure
TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT THE DASH BOARD HAD DEVELOPED A CRACK AND THE ELECTRICAL WIRES UNDERNEATH WAS EXPOSED TO THE VIEW. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 150,000.
NHTSA ODI #10473032
125,000 miles · Jan 5, 2012
Power Train
TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR REMAINED STUCK IN PARK AND SHE WAS UNABLE TO SHIFT INTO ANY OTHER GEAR. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WA…
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TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR REMAINED STUCK IN PARK AND SHE WAS UNABLE TO SHIFT INTO ANY OTHER GEAR. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WAS 130,000.
NHTSA ODI #10442536
160,000 miles · Sep 23, 2011
Vehicle Speed Control
TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO EXPERIENCE TROUBLE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED…
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TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO EXPERIENCE TROUBLE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWICE AFTER REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 160,000. UPDATED 10/27/11*LJ
NHTSA ODI #10426876
Mileage unknown · Sep 11, 2011
Structure
MY 2002 DODGE TRUCK IS LIKE SO MANY OTHERS, THE DASH IS CRACKING AND CRUMBLING INTO THE ELECTRICAL WIRING BEHIND THE DASH. DURING RESEARCH IT SEEMS TO BE A PROBLEM WITH A LOT OF THESE DODGES AND ALSO A SAFETY PROBLEM, WHICH DODGE HAS CHOOSE TO IGNORE. I REALIZE THAT TO SUM THIS IS NOT LIFE THREATENING BUT WITH SOME OF THE COMPLA…
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MY 2002 DODGE TRUCK IS LIKE SO MANY OTHERS, THE DASH IS CRACKING AND CRUMBLING INTO THE ELECTRICAL WIRING BEHIND THE DASH. DURING RESEARCH IT SEEMS TO BE A PROBLEM WITH A LOT OF THESE DODGES AND ALSO A SAFETY PROBLEM, WHICH DODGE HAS CHOOSE TO IGNORE. I REALIZE THAT TO SUM THIS IS NOT LIFE THREATENING BUT WITH SOME OF THE COMPLAINTS AND RESULTS OF THE DASH FOLLOWING INTO THE ELECTRICAL COMPONENTS UNDER THIS FAULTY DASH , IT COULD CAUSE ACCIDENTS AND OR SERIOUS INJURIES. *TR
NHTSA ODI #10424668
130,000 miles · Jul 14, 2011
Steering
TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE OUTPUT SHAFT FRACTURED AND HE WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE GEAR BOX WAS REPLACED. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAIL…
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TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE OUTPUT SHAFT FRACTURED AND HE WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE GEAR BOX WAS REPLACED. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 130,000.
NHTSA ODI #10412281
Mileage unknown · Jul 13, 2011
Structure
I BOUGHT A 2002 DODGE 3500 BRAND NEW IN 2002. 4 MONTHS LATER THE DASH CRACKED. I BROUGHT THE TRUCK TO THE DEALER SHIP SEVERAL TIMES WITH MY WARRANTY AND THEY REFUSED TO FIX THIS ISSUE. SINCE THEN TO NOW WE HAVE CONTINUED TO CONTACT CHRYSLER CORP. AND THE DEALERSHIP WITH THIS ISSUE TO JUST BE PUT OFF TIME AND TIME AGAIN. YOU PAY …
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I BOUGHT A 2002 DODGE 3500 BRAND NEW IN 2002. 4 MONTHS LATER THE DASH CRACKED. I BROUGHT THE TRUCK TO THE DEALER SHIP SEVERAL TIMES WITH MY WARRANTY AND THEY REFUSED TO FIX THIS ISSUE. SINCE THEN TO NOW WE HAVE CONTINUED TO CONTACT CHRYSLER CORP. AND THE DEALERSHIP WITH THIS ISSUE TO JUST BE PUT OFF TIME AND TIME AGAIN. YOU PAY 33,000 FOR A TRUCK WITHIN 4 MONTHS THE DASH CRACKS AND DODGE TELLS YOU ITS COSMETIC YOUR BUMPER TO BUMPER WARRANTY WILL NOT COVER IT. I FEEL IT IS A SAFETY ISSUE BECAUSE PIECES OF THE DASH CAN COME LOOSE AND THE DASH ITSELF IS LOOSE. *TR
NHTSA ODI #10412185
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2002 Dodge RAM 3500 Problems, Complaints & Recalls | Skip That Year
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