IllustrationTHE DASH IN MY TRUCK HAS BROKEN PIECES ARE COMING OUT REALLY BAD LOOKS LIKE IT EXPLODED WITH THE AIR CONDITION TURNED ON OR THE DEFROST PIECES HIT YOU IN THE FACE DODGE REFUSES TO HELP RECALL THIS EVERYONE I KNOW HAS THIS ISSUE WITH THERE DODGE THIS IS A SAFETY ISSUE WITH MY GRAND CHILDREN WHO RIDE IN THIS TRUCK ALSO
2002 Dodge RAM 3500
Owner reports · Recalls · Investigations
Fewer warning signs than most model years
Owner complaints for the 2002 Dodge RAM 3500 are lower than the model-year median of 124.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all RAM 3500 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
60–25K
725–50K
450–75K
375–100K
8100–150K
4150K+
32 reports with mileage · 12 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Structure. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 8 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 5 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2 crash reports0 fire reports1 injury reports
Unknown Or Other complaints
3 reportsHAVE A 2002 DODGE RAM 3500 THAT I BOUGHT NEW AND THE DASH HAS DISINTEGRATED. THE PLASTIC IS DEFECTIVE AND HAS CRUMBLED INTO A MULTITUDE OF PIECES. THESE PIECES FLY OUT OF THE AIR VENTS INTO YOUR EYES AND ARE SHARP AND WILL CUT LIKE A KNIFE. THIS IS A DANGER NOT ONLY TO MY EYES BUT IT I WAS TO HAVE A WRECK THEY WOULD FLY AND CUT …
Read full complaint
HAVE A 2002 DODGE RAM 3500 THAT I BOUGHT NEW AND THE DASH HAS DISINTEGRATED. THE PLASTIC IS DEFECTIVE AND HAS CRUMBLED INTO A MULTITUDE OF PIECES. THESE PIECES FLY OUT OF THE AIR VENTS INTO YOUR EYES AND ARE SHARP AND WILL CUT LIKE A KNIFE. THIS IS A DANGER NOT ONLY TO MY EYES BUT IT I WAS TO HAVE A WRECK THEY WOULD FLY AND CUT YOU. HAVE HAD TO REMOVE THE PIECES FROM VENTS THAT WON'T BLOW OUT THAT HAVE GOTTEN INTO THE AC/HEAT DOOR FLAP. I HAVE NEVER HAD A DASH ON ANY CAR OR TRUCK FALL APART LIKE THIS. IF YOU JUST TOUCH IT IT FALLS APART.
MY DODGE 3500 2002 DASHBOARD HAS FELL APART CAVED IN I CAN SEE THE INSIDE OF THE RADIO, AIR CONDITION VENTS ITS AWFUL AND I HAVE BOUGHT A COVER AND JUST DEALT WITH IT BUT NOW I WANT TO TRADE IT IN AND I KNOW IT WILL EFFECT THE TRADE IN VALUE
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.