Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
390–25K
4625–50K
2750–75K
1575–100K
13100–150K
9150K+
149 reports with mileage · 148 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 210 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 37 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 28 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
3 crash reports6 fire reports3 injury reports
What owners actually said
297 reports
Mileage unknown · Sep 2, 2014
Steering
IN DECEMBER OF 2013, I RECEIVED A SAFETY RECALL NOTICE FOR THE LEFT TIE ROD BALL STUD ON MY TRUCK. AS INSTRUCTED, I CONTACTED THE DEALER TO HAVE THIS FIXED AND WAS TOLD THAT I'LL BE CALLED IN TWO TO THREE WEEKS BUT I WAS NEVER CALLED. SINCE THEN, I'VE GONE BACK TO THE DEALERSHIP ON THREE SEPARATE OCCASIONS, THE LAST VISIT WAS O…
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IN DECEMBER OF 2013, I RECEIVED A SAFETY RECALL NOTICE FOR THE LEFT TIE ROD BALL STUD ON MY TRUCK. AS INSTRUCTED, I CONTACTED THE DEALER TO HAVE THIS FIXED AND WAS TOLD THAT I'LL BE CALLED IN TWO TO THREE WEEKS BUT I WAS NEVER CALLED. SINCE THEN, I'VE GONE BACK TO THE DEALERSHIP ON THREE SEPARATE OCCASIONS, THE LAST VISIT WAS ON JULY 2ND 2014, ON THIS VISIT I WAS TOLD THAT I'M NEXT IN LINE AND WILL BE CALLED WITHIN A WEEK, IT'S NOW TWO MONTHS SINCE THAT VISIT. MY UNDERSTANDING IS, THIS PROBLEM COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. *TR
NHTSA ODI #10630046
Mileage unknown · Sep 2, 2014
Steering
IN THE LATTER PART OF 2013, I RECEIVED A SAFETY RECALL NOTICE FOR THE LEFT TIE ROD BALL STUD ON MY TRUCK. AS INSTRUCTED, I CONTACTED THE DEALER TO HAVE THIS FIXED AND WAS TOLD THAT I'LL BE CALLED IN TWO TO THREE WEEKS BUT I WAS NEVER CALLED. SINCE THEN, I'VE GONE BACK TO THE DEALERSHIP ON THREE SEPARATE OCCASIONS, THE LAST VISIT…
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IN THE LATTER PART OF 2013, I RECEIVED A SAFETY RECALL NOTICE FOR THE LEFT TIE ROD BALL STUD ON MY TRUCK. AS INSTRUCTED, I CONTACTED THE DEALER TO HAVE THIS FIXED AND WAS TOLD THAT I'LL BE CALLED IN TWO TO THREE WEEKS BUT I WAS NEVER CALLED. SINCE THEN, I'VE GONE BACK TO THE DEALERSHIP ON THREE SEPARATE OCCASIONS, THE LAST VISIT WAS ON JULY 2ND 2014, ON THIS VISIT I WAS TOLD THAT I'M NEXT IN LINE AND WILL BE CALLED WITHIN A WEEK, IT'S NOW TWO MONTHS SINCE THAT VISIT. MY UNDERSTANDING IS, THIS PROBLEM COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. *TR
NHTSA ODI #10630034
28,000 miles · Aug 28, 2014
SteeringSuspension
WHILE DRIVING AT 65 MILES PER HOUR, AND CROSSING A BRIDGE EXPANSION JOINT, TRUCK BEGAN SHAKING VIOLENTLY. SHAKING DID NOT STOP UNTIL I WAS ABLE TO REDUCE THE SPEED BELOW 45MPH. SIMILAR INCIDENTS CONTINUE TO OCCUR EVERY TIME I DRIVE THE TRUCK. THIS COULD EASILY LEAD TO A SERIOUS ACCIDENT. *TR
NHTSA ODI #10629263
Mileage unknown · Aug 14, 2014
Steering
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. ALSO, THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ES…
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TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. ALSO, THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
NHTSA ODI #10622365
Mileage unknown · Aug 14, 2014
Steering
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10622227
Mileage unknown · Aug 5, 2014
Steering
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10618895
Mileage unknown · Aug 4, 2014
Steering
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE…
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TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ODI #10618772
Mileage unknown · Jul 29, 2014
Steering
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS ON BACK ORDER. THE CONTACT ALSO MENTIONED THAT THE DEALER HAD A WAITING LIST AND OTHER VEHICLES WERE AHEAD OF HER. THE VEHICLE WAS NOT REPAIRED…
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TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS ON BACK ORDER. THE CONTACT ALSO MENTIONED THAT THE DEALER HAD A WAITING LIST AND OTHER VEHICLES WERE AHEAD OF HER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
NHTSA ODI #10617350
19,000 miles · Jul 29, 2014
Electrical SystemEquipment
THE AIR CONDITIONING SYSTEM ONLY WORKS WHILE DRIVING DOWN THE ROAD. WHEN THE AMBIENT TEMPERATURE IS ABOVE 90 DEGREES AND THE VEHICLE IS STARTED AND WHILE THE AIR CONDITIONING IS ON THE INTERIOR CAB WILL NOT COOL DOWN. IT IS NOT UNTIL YOU START TO DRIVE THE VEHICLE THAT THE AIR CONDITIONING STARTS TO COOL AND WILL KEEP COOL UNLES…
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THE AIR CONDITIONING SYSTEM ONLY WORKS WHILE DRIVING DOWN THE ROAD. WHEN THE AMBIENT TEMPERATURE IS ABOVE 90 DEGREES AND THE VEHICLE IS STARTED AND WHILE THE AIR CONDITIONING IS ON THE INTERIOR CAB WILL NOT COOL DOWN. IT IS NOT UNTIL YOU START TO DRIVE THE VEHICLE THAT THE AIR CONDITIONING STARTS TO COOL AND WILL KEEP COOL UNLESS YOU STAY STATIONARY FOR A WHILE. I HAVE HAD THE DEALER INSPECT THE A/C UNIT MULTIPLE OCCASIONS AND THEY FIND NO PROBLEM. WHEN A BASIC INTERNET SEARCH IS PERFORMED I FIND MULTIPLE SOURCES INDICATING A DEFECTIVE FAN CLUTCH AND ONCE REPLACED THIS PROBLEM GOES AWAY. NORMALLY I WOULDN'T CARE BUT SINCE HAVING A 9 MONTH OLD WHILE LIVING IN OKLAHOMA ITS BECOME MORE OF A NECESSITY DURING THESE EXTREME SUMMER TEMPERATURES. *JS
NHTSA ODI #10617080
Mileage unknown · Jul 28, 2014
Steering
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING). THE CONTACT FELT THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Consequence & remedy
Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence & remedy
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Additional source detail variants (2)
Fuel System, Diesel
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Engine And Engine Cooling:engine:diesel
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2014 Ram 2500, 3500, 4500, and 5500 trucks manufactured March 27, 2009, to September 5, 2013. In the affected vehicles, the electrical connectors of the diesel fuel heater may overheat.
Consequence: If the connectors overheat, the fuel heater may leak fuel, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will replace the harness side connector with a silver plated beryllium copper terminal service kit, and inspect the fuel heater for leaks, replacing it as necessary, free of charge. Chrysler issued interim notification to owners on December 8, 2014. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P65.
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.
Consequence & remedy
Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.
Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.
Consequence & remedy
Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
2011 Dodge RAM 2500 Problems, Complaints & Recalls | Skip That Year
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