Steering. Review the 175 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 48 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

12 crash reports8 fire reports7 injury reports

Steering complaints

175 reports

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Mileage unknown · Mar 12, 2014

Steering

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TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) AND WAS INFORMED BY THE DEALER THAT THE PARTS FOR THE REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. UPDATED 05/12/14*LJ THE CONSUMER STATED THE FAILURES RANGED FROM MODERATE TO VIOLENT SHAKING IF THE STEERING COMPONENTS AFTER ENCOUNTERING ROUGH HIGHWAY CONDITIONS, WHILE TRAVELING AT HIGHWAY SPEEDS. UPDATED 05/14/14 *TR

NHTSA ODI #10568761

40,000 miles · Mar 6, 2014

Steering

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING 70 MPH OVER A ROAD BUMP, THE ENTIRE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE CONTACT THEN COASTED TO THE SHOULDER AND WAS ABLE TO DECELERATE TO A COMPLETE STOP. THE CONTACT PROCEEDED TO DRIVE AND THE VEHICLE FUNCTIONED NORMALLY. THE VEHICLE WAS NOT TA…

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NHTSA ODI #10567582

Mileage unknown · Feb 25, 2014

Steering

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE ABOUT OF TIME FOR REPAIR. THE DEALER WAS CONTACTED AND SIMPLY STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURE WAS CONTACTED AND COULD NOT PROVIDE A TIME FRAME FOR WHEN THE REPAIR WA…

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NHTSA ODI #10565827

Mileage unknown · Feb 24, 2014

SteeringSuspension

RECALL ISSUED BUT DEALER CAN NOT GET PARTS. SAFETY RECALL N49/NHTSA 13V-529 WE HAVE LIMITED NUMBER OF DAYS TO HAVE THIS REPLACED AS WE ARE PLANNING A 5,000 MILE TRIP WITH THIS PICKUP PULLING A 35 FT TRAVEL TRAILER. *TR

NHTSA ODI #10565616

47,000 miles · Feb 14, 2014

SteeringVehicle Speed Control

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TL-THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED WHILE DEPARTING FROM THE DRIVEWAY DRIVING APPROXIMATELY 2 MPH, THERE WAS A LOUD SOUND FROM THE BOTTOM OF THE VEHICLE. HE HAD A PREVIOUS RECALL REPAIRED BY THE MANUFACTURER CAMPAIGN ID NUMBER(N49/NHTSA13V-529). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PREVIOUS FAILURE WAS REPAIRED BY AN AUTHORIZED DEALER. THE BALL JOINT TO THE STEERING BROKE AS HE WAS TRAVELING AND THE VEHICLE HAD TO BE TOWED TO AN AUTHORIZED DEALER. THE VEHICLE WAS REPAIRED FOR A DIFFERENT PROBLEM NOT RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 47,000. DYD *TR

NHTSA ODI #10564339

Mileage unknown · Feb 7, 2014

Steering

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THERE IS A RECALL ON THE LEFT TIE ROD ON MY TRUCK. THE LETTER STATES THAT THE TIE ROD CAN BREAK AND CAUSE AN A LOSS OF CONTROL OR CRASH WITHOUT WARNING. I CALLED MY DEALERSHIP, CLASSIC MOTORS IN RICHFIELD UT 435- 896-4441 AND THEY PUT ME ON A WAITING LIST THAT IS ONE AND ONE HALF YEARS LONG! I HAVE A TRUCK THAT MAY CRASH AT ANY MOMENT WITHOUT WARNING AND MY DEALER CAN NOT GET PARTS FOR 18 MONTHS. THEY CAN ONLY GET ONE PART A WEEK AND THEY OVER 75 TRUCKS IN FRONT OF ME. THIS SEEMS COMPLETELY UNACCEPTABLE TO ME. THEY ARE CREATING A HUGE LIABILITY PROBLEM FOR THEMSELVES. PLEASE HELP ME REMEDY THIS ISSUE QUICKER. *TR

NHTSA ODI #10563383

Mileage unknown · Feb 7, 2014

Steering

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THEY RECEIVED ONE PART PER WEEK AND THE CONTACT WAS ON A THREE MONTH WAITING LIST. THE MANUFACTURER ADVISED THE PART WAS RESTRICTED. THE CONTACT HAD NOT EXPE…

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NHTSA ODI #10563374

Mileage unknown · Feb 6, 2014

Steering

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THERE ARE NO F…

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NHTSA ODI #10563250

Mileage unknown · Feb 4, 2014

Steering

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I APPRECIATE YOUR HARD WORK IN ESTABLISHING SAFETY RECALL N49/NHTSA 13V-529 AFFECTING 2008-2012 RAM TRUCKS WHERE "THE LEFT TIE ROD BALL STUD MAY FRACTURE CAUSING LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING." BUT, I CONTACTED MY DODGE DEALER IN BELLINGHAM, WA ON JAN 6, 2014 AS INSTRUCTED BY CHRYSLER AND HAVE HAD 2 SERVICE APPOINTMENTS CANCELLED BECAUSE THEY DO NOT HAVE THE PARTS YET. MY DEALER IS TELLING ME THAT I MAY HAVE TO WAIT ANOTHER 4 MONTHS OR MORE. I AM STILL NUMBER 15 ON THE LIST OF OVER 70 REQUESTS AND THEY TELL ME THEY ARE ONLY ALLOWED 1 PART PER WEEK FROM THE FACTORY AND SOMETIMES DON'T EVEN GET THAT. I CALLED 2 OTHER DODGE DEALERS IN NW WASHINGTON AND GOT A SIMILAR STORY. ONE DEALER TOLD ME THE FACTORY NEEDED THE PARTS TO STILL MAKE NEW TRUCKS WHICH IS LIMITING THE SUPPLY FOR THE RECALL, BUT NOT TO WORRY BECAUSE HE HAD ONLY SEEN ONE SERIOUS STEERING FAILURE FROM THIS PROBLEM SO FAR...! DRIVING MY TRUCK WITH THE THOUGHT OF SUDDENLY LOOSING STEERING CONTROL WITHOUT WARNING FOR ANOTHER 4 MONTHS DOESN'T MAKE ME FEEL ALL THAT SAFE OR RESPONSIBLE. NOR THE THOUGHT OF ALL THE OTHER TRUCKS OUT THERE THAT MAY HAVE TO WAIT ANOTHER YEAR OR MORE TO BE FIXED. IS THIS TYPE OF DELAY NORMAL WITH SUCH A SERIOUS RECALL? THANK YOU FOR YOUR TIME AND CONCERN. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #10562947

Mileage unknown · Feb 4, 2014

Steering

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THIS VEHICLE WAS RECALLED BECAUSE OF A PROBLEM WITH THE STEERING LINKAGE THAT COULD CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH. WHEN WE TOOK IT TO THE DEALER TO VERIFY THE PROBLEM WE WERE TOLD THAT THE DEFECTIVE PART NEEDED TO BE REPLACED BUT IT WOULD TAKE 6 MONTHS BECAUSE THE MANUFACTURER (CHRYSLER) ONLY SHIPS 1 PART PER WEEK TO DEALERS. IN OTHER WORDS, WE HAVE TO DRIVE A DEFECTIVE TRUCK WITH A 4 YEAR OLD CHILD IN THE BACK SEAT FOR SIX MONTHS BECAUSE THERE IS A BACKLOG OF TRUCKS NEEDING THE PART REPLACED. IS THIS OK WITH YOUR AGENCY? DOES PRESIDENT OBAMA AGREE WITH THIS? *TR

NHTSA ODI #10562915

Official recalls

16V352000 · Air Bags:frontal:passenger Side:inflator Module

May 24, 2016

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.

Consequence & remedy

Consequence: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.

15V313000 · Air Bags:frontal:driver Side:inflator Module

May 26, 2015

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.

13V528000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.

13V529000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.

11V350000 · Steering:linkages:tie Rod Assembly

Jul 6, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

09V005000 · Steering:linkages:tie Rod Assembly

Jan 9, 2009

CHRYSLER IS RECALLING 32,782 MY 2008-2009 DODGE RAM 2500, 3500 AND 3500 CAB CHASSIS PICKUP TRUCKS EQUIPPED WITH POWERS AND SONS STEERING LINKAGE. THE STEERING LINKAGE DRAG LINK INNER TIE ROD TO PITMAN ARM BALL STUD MAY FRACTURE. ALSO THE STEERING LINKAGE DAMPER ATTACHING THE BRACKET MAY YIELD AND SHIFT ON THE LINKAGE.

Consequence & remedy

Consequence: THIS COULD RESULT IN A LOSS OF STEERING CONTROL AND THE RESTRICTED ABILITY TO TURN THE VEHICLE IN ONE DIRECTION INCREASING THE RISK OF A CRASH WITHOUT WARNING.

Remedy: DEALERS WILL REPLACE THE STEERING LINKAGE DRAG LINK INNER TIE ROD END ASSEMBLY, AND INSPECT THE STEERING LINKAGE DAMPER BRACKET FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE FEBRUARY 16, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

08V641000 · Engine And Engine Cooling:engine:diesel

Dec 5, 2008

CHRYSLER IS RECALLING 108,429 MY 2007-2008 DODGE RAM 2500 AND 3500 PICKUP TRUCKS EQUIPPED WITH 6.7L DIESEL ENGINES. A SILENCER PAD CAN SAG AND CONTACT THE EXHAUST GAS RECIRCULATION (EGR) COOLER.

Consequence & remedy

Consequence: THIS COULD RESULT IN AN ENGINE COMPARTMENT FIRE.

Remedy: DEALERS WILL ADD A BRACKET TO SUPPORT THE ENGINE COMPARTMENT SILENCER PAD ADJACENT TO THE EGR COOLER. THE RECALL IS EXPECTED TO BEGIN DURING DECEMBER 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module

AQ14003 · Chrysler's Execution Of 13V-528 & 529

Opened Oct 20, 2014 · Closed May 16, 2016

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.

PE11009 · Outer Tie Rod Failure

Opened Apr 4, 2011 · Closed Feb 6, 2012

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

ODI received complaints regarding failing tie rod ball studs on Model Year 2008-2011 Dodge Ram 2500 and 3500 vehicles resulting in loss of steering control.Chrysler concluded that misalignment of the left (driver side) ball stud on vehicles built with the Cross Car steering linkage system could allow contact between the bull stud and the ball housing which could weaken the stud and result in fracture.Chrysler submitted a recall notice on August 15, 2011 involving certain MY 2003-2011 Ram 2500 and Ram 3500 pickup trucks built or repaired with the Cross Car steering linkage.Chrysler will inspect, repair or realign the front end of the subject vehicles as needed.Chrysler's announcement of a safety recall on this matter addresses ODI's concerns.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10332525, 10357937, 10366591, 10303744, 10377166, 10373240, 10343969, 10375403, 10324831, 10373546, 10370771.