2010 Dodge RAM 1500

REAR AXLE PINION NUT RECALL - KNOWN TO CAUSE ACCIDENTS UPON FAILURE - 4 CASES ALREADY. MANUFACTURER ACKNOWLEDGED THE SAFETY RECALL IN JANUARY 2013 AND SENT OUT SAFETY RECALL NOTICES TO ALL CONSUMERS THAT THE RECALL AFFECTS. I HAVE CALLED THE LOCAL DEALERSHIPS NUMEROUS TIMES REGARDING THE RECALL AND THEY SIMPLY SAY THAT THE PARTS ARE NOT AVAILABLE. NINE MONTHS AFTER THE RECALL NOTICE DISTRIBUTION I CONTACTED DODGE CORPORATE TO FIND OUT WHY THE PARTS ARE NOT AVAILABLE AND THEY STATE THAT DODGE HAS FAILED TO SECURE A VENDOR TO SUPPLY THE PRODUCT. THIS CONCERNS ME A GREAT DEAL THAT DODGE PUTS THE CONSUMER IN DANGER BY NOT BEING RESPONSIBLE AND MAKING THE REPAIRS NEEDED. THIS RECALLED PART CAN CAUSE A DRIVER TO LOSE CONTROL OF THEIR VEHICLE AND INJURE THEMSELVES AS WELL AS OTHERS. *JB

I WAS DRIVING DOWN A MAJOR INTERSTATE HIGHWAY IN A CONSTRUCTION ZONE (DOWN TO 2 LANES, CONCRETE BARRICADES ON EITHER SIDE) WHEN I STARTED HEARING LOUD GRINDING NOISES COMING FROM UNDER MY TRUCK. I COULDN'T PULL OFF THE ROAD BECAUSE THERE WAS NO SHOULDER AND THE NEAREST EXIT WAS AT LEAST A QUARTER MILE AHEAD SO I WAS DRIVING TOWARD THE EXIT WHEN THERE WAS A LOUD POP, LOTS OF SMOKE, AND MY VEHICLE SKIDDED TO A STOP. NEARBY VEHICLES NARROWLY MISSED COLLIDING WITH ME DUE TO THE SMOKE AND THE SUDDEN STOP AND THE FACT THAT MY DRIVE SHAFT HAD COME FLYING OUT BEHIND ME. AS IT TURNS OUT THE REAR DIFFERENTIAL HAD COMPLETELY LOCKED UP (DUE TO N08 REAR AXLE PINION NUT ISSUE) AND THE TORQUE HAD POPPED MY DRIVE SHAFT COMPLETELY LOOSE AND LEFT A MASSIVE CRACK IN MY TRANSFER CASE. I HAD BEEN TO MY LOCAL DEALERSHIP LESS THAN TWO WEEKS BEFORE THE INCIDENT BUT THEY DID NOT PROVIDE THE NECESSARY REPAIRS BECAUSE CHRYSLER HAS STILL NOT MADE THE CORRECT PARTS AVAILABLE. CHRYLER HAS BEEN AWARE OF THIS ISSUE FOR OVER A YEAR BUT STILL DOES NOT HAVE THE CORRECT PARTS AVAILABLE TO REMEDY THE PROBLEM, WHICH RESULTS IN CATASTROPHIC FAILURE AND LOSS OF VEHICLE CONTROL AT HIGH SPEEDS.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V038000 (POWER TRAIN) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE VEHICLE DID NOT EXPERIENCE THE FAILURE HOWEVER, THE RECALL LETTER WAS RECEIVED IN MAY 2013. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. ....UPDATED 10-21-13 *BF THE CONSUMER STATED AFTER SEVEN MONTHS, THE PARTS WERE STILL NOT AVAILABLE. UPDATE 10/23/13

WE RECEIVED A RE-CALL (N08/NHTSA 13V-038) ON OUR 2010 DODGE RAM 1500 TRUCK SEVERAL MONTHS AGO. EVERY TIME I CALL TO CHECK THE STATUS, I AM TOLD THAT THERE IS STILL NO REMEDY FOR THE SITUATION AND A FOLLOW-UP RE-CALL NOTICE WILL BE SENT WHEN A REMEDY IS AVAILABLE. THIS IS THE REAR AXLE PINION NUT AND I WON'T GO INTO DETAIL AS TO WHAT IS SAYS COULD HAPPEN AS I AM SURE YOU ARE WELL AWARE ALREADY. I BELIEVE THAT IF CUSTOMERS HAD TO BE GIVEN A SAFER VEHICLE TO DRIVE WHILE AWAITING REPAIRS FOR THE ONES THEY ARE PAYING FOR THAT A REMEDY WOULD PROBABLY COME A LOT QUICKER. I ACTUALLY BELIEVE THAT DEALERS SHOULD BE MADE TO PROVIDE ALTERNATE TRANSPORTATION AT NO COST TO THE CONSUMER. I CANNOT FATHOM IT TAKING THIS LONG TO REMEDY THIS SITUATION KNOWING THE DAMAGE IT COULD CAUSE. SOMETHING REALLY SHOULD BE DONE ABOUT THE LENGTH OF TIME THIS IS TAKING. THANK YOU FOR YOUR TIME. I WOULD APPRECIATE ANY POSITIVE FEEDBACK ON THIS. *TR

RECEIVED SAFETY RECALL N08/NHTSA 13V-038 IN EARLY SPRING 2013. PARTS WERE NOT AVAILABLE AND THE PROMISED FOLLOW-UP RECALL HAS YET TO BE RECEIVED. THE RECALL INDICATES FAILURE COULD RESULT IN A CRASH PUTTING MY FAMILY AT CONSTANT RISK. THIS IS ENTIRELY TOO LONG AND INDICATES CHRYSLERS APATHY TOWARDS THEIR CONSUMERS AND THEIR SAFETY, REGARDLESS OF THE RHETORIC IN THEIR SAFETY RECALL NOTICES. *TR

I OWNS A 2010 DODGE RAM 1500. I HAVE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT HE WOULD BE CONTACTED WHEN THE PARTS WERE TO BECOME AVAILABLE. I FEEL THAT SINCE THE FAILURE WAS REPORTED IN FEBRUARY OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE. THE RECALL STATED THAT THE EXPECTED DATE TO BEGIN SERVICING VEHICLES WAS DURING MAY OF 2013 AND IT IS CURRENTLY LATE AUGUST OF 2013. THE CURRENT MILEAGE IS 24,000 AND I AM UNCOMFORTABLE DRIVING THE VEHICLE FOR ANY DISTANCE, BUT WILL BE FORCED TO TAKE IT CROSS COUNTRY IN THE NEAR FUTURE. I HAVE CALLED CHRYSLER REPEATEDLY AND HAVE BEEN TOLD IT'S A PARTS SUPPLIER PROBLEM, THEY ARE CHANGING SUPPLIERS, IT WILL NOW BE 3-4 WEEKS....ONE EXCUSE AFTER ANOTHER. YESTERDAY I CALLED AGAIN AND WAS ADVISED TO TAKE THE TRUCK TO A DEALER AND HAVE THEM CHECK THE PINION NUT TO SEE IF IT WAS LOOSE. I DID SO, IT WAS NOT LOOSE, AND I WAS TOLD "IT SHOULD BE OK" FOR THE TRIP, BUT NO GUARANTEE. THIS IS ROTTEN WAY TO DO BUSINESS. THERE IS NO FAILURE YET. *TR

NOTIFIED OF THE RECALL ABOUT 2 MONTHS AGO. CALLED EXPRESSWAY DODGE, THEY SAID THERE WASN'T ONE. THE FIRST OF JULY 2013 RECEIVED FORMAL NOTICE IN MAIL. CALLED EXPRESSWAY DODGE TO FIND OUT IF THE PART WAS IN STOCK, IF SO TO SET UP AN APPOINTMENT. IHELD ON THE LINE FOR THE STOCK CLERCK TO CHECK FOR THE PART, HE CAME BACK AND SAID YES THEY HAD THE PART, I MADE AN APPOINTMENT AND TOOK MY TRUCK TO HAVE IT CHECKED. NO PART, THEY DIDN'T EVEN OFFER TO INSPECT MY TRUCK TO SEE IF IT NEEDED THE SAID PART. VERY DISSAPOINTED *TR

WHILE TRAVELING DOWN A 2 LANE PAVED ROAD AT APPROX. 55 MPH, A HUMMING SOUND COULD BE HEARD FROM UNDER THE VEHICLE UPON RELEASING THE ACCELERATOR. THE HUM INCREASED IN INTENSITY VERY QUICKLY, RESULTING IN A LARGE BANG AND NEAR LOSS OF CONTROL LESS THAN 1 MINUTE AFTER FIRST HEARING THE SOUND. I WOULD LATER LEARN THAT THE REAR-AXLE PINION NUT HAD DETACHED, RESULTING IN THE REAR WHEELS LOCKING AND HAVING THE SIDE-EFFECT OF DROPPING THE DRIVESHAFT ONTO THE GROUND. I HAD JUST GOTTEN OFF OF THE HIGHWAY A FEW MINUTES BEFORE, AND IF THIS HAD HAPPENED 1 MINUTE SOONER OR 1 MINUTE LATER, I WOULD HAVE MOST CERTAINLY LOST CONTROL AT HIGHER SPEEDS AND OTHER VEHICLES WOULD HAVE BEEN INVOLVED, OR IN THE CASE OF HAPPENING 1 MINUTE LATER I WOULD HAVE RE-ENTERED A DENSE HIGH-SPEED TRAFFIC AREA AND THE CHANCES OF INVOLVING OTHER VEHICLES WOULD HAVE RISEN SIGNIFICANTLY. FORTUNATELY, FOR THAT BRIEF STRETCH OF ROAD, I WAS THE ONLY VEHICLE WITHIN A FEW HUNDRED YARDS, GRANTING ME THE ABILITY TO REGAIN CONTROL AND GET OFF THE ROAD AT A SAFE TURN-OFF, THAT HAPPENED TO BE THE ONLY TURN-OFF IN THE AREA. TO SUM UP MY EXPERIENCES, IF THIS EVENT HAD OCCURRED AT ANY OTHER LOCATION DURING MY COMMUTE, IT WOULD HAVE TURNED OUT MUCH WORSE, AND IT JUST SO HAPPENED THAT THIS WAS THE PERFECT SPOT AS I DID NOT HIT ANY OTHER VEHICLES AND WAS ABLE TO PULL OFF THE ROAD SAFELY. IT TURNS OUT THAT THERE IS A RECALL FOR THIS EXACT COMPONENT, BUT I HAD NOT BEEN INFORMED BY MAIL OR BY MY LOCAL DEALER WHEN I ASKED THEM ABOUT ANY OPEN RECALLS BARELY A MONTH BEFORE WHEN PERIODIC MAINTENANCE WAS PERFORMED. THEY DID NOT SHOW ANYTHING IN THEIR SYSTEM AND MY VEHICLE REMAINED 'OFFICIALLY ROADWORTHY' UNTIL THIS INCIDENT. THIS IS DISTRESSING, AS MY WIFE COULD HAVE BEEN DRIVING OR I COULD HAVE HAD PASSENGERS. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V03800 (POWER TRAIN). THE CONTACT CONTACTED THE DEALER AND WAS ADVISED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE AND THERE WAS NO TIME FRAME GIVEN FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) BUT HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT HE WOULD BE CONTACTED WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN FEBRUARY OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE. THE RECALL STATED THAT THE EXPECTED DATE TO BEGIN SERVICING VEHICLES WAS DURING MAY OF 2013 AND IT WAS CURRENTLY MID AUGUST OF 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 34,000.