Air Bags. Review the 165 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 103 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports6 fire reports29 injury reports

What owners actually said

554 reports

19,953 miles · Oct 18, 2012

Fuel/propulsion System

WHEN FILLING TANK FUEL WAS SPEWED BACK OUT THE FILLER OPENING. COULD ONLY FUEL TRUCK AT TRICKLE OF FUEL FROM FUEL PUMP. DEALER STATED THAT CHECK VALVE WAS STUCK AND THAT THE FIX WAS A NEW GAS TANK AT $551.00 . *TR

NHTSA ODI #10480942

75,000 miles · Oct 6, 2012

EnginePower TrainSteering

COMPLETE LOSS OF POWER TO VEHICLE, INCLUDING POWERTRAIN, STEERING. POWER LOSS OCCURRED PREVIOUSLY WHEN DRIVING AND HITTING A BUMP (POT HOLE). LAST EVENT HAPPENED DURING NORMAL STEERING INTO DRIVEWAY. SPEEDS VARIED DURING OCCURRENCES. TOP SPEED WAS APPROXIMATELY 55 MPH. *TR

NHTSA ODI #10478878

51,000 miles · Sep 9, 2012

Power TrainSteering

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WE WERE DRIVING OUR DODGE RAM 1500 MEGA CAB (51,000 MILES) ON INTERSTATE 25 JUST SOUTH OF DOUGLASS WYOMING. WE WERE GOING APPROXIMATELY 77 MILES PER HOUR AND IN AN INSTANT I LOST ALL CONTROL OF THE STEERING AND WE ENDED UP OFF THE SIDE OF THE ROAD AFTER A VERY FRIGHTENING EXPERIENCE. I BOUGHT THIS TRUCK JUST OVER A YEAR AGO FROM A DEALER OUTSIDE DENVER, CO. WHEN THE TOW DRIVER ARRIVED, HE IMMEDIATELY TOLD ME THAT MY TIE ROD PROBABLY BROKE AS MY RIGHT FRONT TIRE WENT COMPLETELY SIDEWAYS AND WAS NOW RENDERED USELESS. HE MENTIONED THAT WE WERE VERY LUCKY AS MOST TIMES HE SEES THESE TYPES OF THINGS, THE TRUCK ROLLS OVER. HE ALSO MENTIONED THERE WAS A RECALL ON THESE TIE RODS. WE HAD IT TOWED TO A DEALER IN DOUGLASS AND ARE WAITING TO HEAR WHAT THEY HAVE TO SAY ON MONDAY. I RAN MY VIN# ON DODGE'S WEB SITE TO SEE IF ITS A RECALL, BUT ITS TELLING ME THAT MY TRUCK DOESN'T HAVE ANY ON IT. CANDIDLY, AFTER TALKING TO MECHANICS LOCALLY, THEY SAID A TIE ROD SHOULD NEVER BUST LIKE THAT AND WITH SO LITTLE MILES ON THE TRUCK. TO SAY THIS IS DANGEROUS IS CLEARLY AN UNDERSTATEMENT. THIS TYPE OF "DEFECT" IS GOING TO KILL PEOPLE AS IT ALMOST DID US. I SURE HOPE DODGE DOES THE RIGHT THING WITH OUR TRUCK. I HAVE HAD NOTHING BUT ISSUES WITH THIS TRUCK SINCE THE DAY WE TOOK IT OFF THE LOT. WITHIN A MONTH, THE TRANSMISSION WENT OUT AND ONCE AGAIN, DODGE SAID IT WASN'T THEIR FAULT - 40,000 MILES AND A TRANSMISSION GOES OUT? AFTER FIGHTING WITH THEM FOR ANOTHER MONTH, THEY DID REPAIR AND PAY FOR THE FIX... *TR

NHTSA ODI #10474384

70,000 miles · Jul 24, 2012

Power Train

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DRIVING HOME FROM WORK DOWN THE HIGHWAY I HEARD A LOUD WHINE COMING FROM THE REAR END OF THE TRUCK. I PULLED OVER TO THE SHOULDER AND WAS SLOWING DOWN WHEN THE REAR END LOCKED UP CAUSING THE TRUCK TO BUCK AND SKID TO A STOP. THE DRIVE SHAFT WAS LYING ON THE GROUND HAVING DISCONNECTED FROM THE REAR END. ONCE THE TRUCK WAS HOME I DISCOVERED NOTHING HAD BROKEN. IT LOOKED LIKE THE PINION NUT HAD LOOSENED ALLOWING THE YOKE TO BACK OFF THE PINION UNTIL THEY FINALLY DISCONNECTED. LUCKILY FOR ME, I HAD PULLED OVER TO THE SHOULDER, SO I WAS NOT ACTUALLY DOING HIGHWAY SPEED WHEN THE DRIVE SHAFT FELL OFF, BUT THE WHINE STARTED AT HIGHWAY SPEEDS AND IF I HAD NOT PULLED OVER, OR WAS NOT ABLE TO PULL OVER, IT VERY EASILY COULD HAVE HAPPENED ON THE CROWDED HIGHWAY DURING THE RUSH HOUR WITH EVERYONE TRYING TO GET HOME. I CONTACTED CHRYSLER ABOUT THIS INCIDENT, BUT HAVE HEARD NOTHING BACK FROM THEM REGARDING IT. THERE IS A NHTSA CAMPAIGN (# PE12021) REGARDING THIS ISSUE IN 2009-2010 RAM 1500S. I HOPE THAT IS EXPANDED TO INCLUDE OTHER YEARS AS MINE IS A 2008 RAM 1500 AND HAD THE EXACT ISSUE AS IS DESCRIBED IN THAT INVESTIGATION. I HAVE HEARD OF OTHERS (GRANTED FROM INTERNET MESSAGE BOARDS, SO NO WAY OF VERIFYING IT) WITH THIS PROBLEM AS WELL, SO THIS PROBLEM IS NOT LIMITED TO THE 2009-2010 MODEL YEARS. *TR

NHTSA ODI #10467200

100 miles · Jun 6, 2012

SteeringSuspension

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AFTER SPEAKING TO SEVERAL 2008 DODGE RAM OWNERS (ON DODGE FORUM & FACE TO FACE) WE ALL HAVE THE SAME CONCERNS WITH THIS VEHICLE. THERE IS A SEVERE HANDLING ISSUE AT HIGHWAY SPEEDS THAT CAUSES AN UNCONTROLLABLE REAR SUSPENSION HOP. THIS IN TURN RESULTS IN SEVERE HANDLING ISSUES THAT HAVE LED IN SOME CASES TO SPIN OUTS AND FISHTAILING. THE NEWER DODGE RAM MODELS ARE EQUIPPED WITH SWAY BARS OR ANTI SWAY BARS SO IT SHOWS THAT THE ENGINEERS RECOGNIZED THE PROBLEM. I'VE SPENT NUMEROUS DOLLARS AND TIME HAVING THE TIRES BALANCED, ROTATED AND RIMS CHECKED AS WELL AS BUYING NEW TIRES IN TRYING TO ELIMINATE THIS DANGEROUS CONDITION. *TR

NHTSA ODI #10460759

30,000 miles · Jun 5, 2012

Fuel/propulsion System

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WHEN THE VEHICLE IS BEING REFUELED AT A GAS STATION, IT WILL NOT AUTOMATICALLY SHUT THE GAS PUMP OFF. IT WILL SPILL GAS ALL OVER THE TRUCK AND PAVEMENT. IT WILL DO THIS EVERY TIME, UNLESS WE CAREFULLY MONITOR AND ESTIMATE HOW MUCH GAS IT NEEDS TO BE FULL AND STOP IT BEFORE IT REACHES THAT POINT. THIS SEEMS TO BE A COMMON ISSUE AMONG THIS YEAR MODEL OF TRUCKS. WE PURCHASED THIS VEHICLE AS USED AND THE FIRST TIME WE FILLED UP WE HAD THIS ISSUE. DODGE TOLD US $87 TO EVALUATE ISSUE AND AN ADDITIONAL $500 TO FIX IT - IN THE SAME PHONE CALL. THEY KNOW THE ISSUE, THEY ARE HAVING ISSUES WITH IT IN OTHER RAMS BUT THEY REFUSE TO DO ANYTHING TO RESOLVE AN ONGOING ISSUE. *TR

NHTSA ODI #10460665

56,000 miles · May 21, 2012

Steering

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. WHILE AT A TIRE SHOP FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE DRIVERS SIDE OUTER TIE ROD END WAS FRACTURED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V350000 (STEERING:LINKAGES:TIE ROD ASSEMBLY) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE …

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NHTSA ODI #10459080

51,000 miles · May 9, 2012

SteeringSuspension

THERE IS A SAFETY RECALL ON CERTAIN DODGE RAM TIE RODS (RECALL #L16) BUT FOR SOME REASON MY VIN WAS NOT INCLUDED IN THIS RECALL. SURE ENOUGH THE TIE ROD WAS NEAR FAILING AND I HAD IT REPLACED BEFORE A CATASTROPHIC FAILURE COULD OCCUR. WHY WAS MY VIN LEFT OFF OF THIS RECALL? THE SIGNS AND CONDITIONS OF MY FAULTY TIE ROD ARE IDENT…

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NHTSA ODI #10457928

69,000 miles · May 8, 2012

StructureVisibilityInjury

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TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT STATED THAT THE REAR SLIDING WINDOW WAS ALLOWING WATER TO LEAK INTO THE VEHICLE. AS A RESULT, THE INTERIOR OF THE VEHICLE WAS INFESTED WITH MOLD. THE CONTACT STATED THAT HE SUFFERED SEVERAL HEALTH ISSUES AS A RESULT OF THE EXPOSURE TO THE MOLD. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE WINDOW AND THE INTERIOR MATERIAL NEEDED TO BE CLEANED AND REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 69,000. UPDATED 06/21/12*LJ THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 06/22/12

NHTSA ODI #10457785

54,760 miles · Mar 26, 2012

Steering

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TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO NOTICED A GRINDING NOISE WHILE DRIVING AT SLOW SPEEDS. THE FAILURE OCCURRED AT ALL SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE DRIVER'S SIDE TIE ROD WOULD HAVE TO BE REPLACED AND THE WHEEL BEARINGS WOULD HAVE TO BE TIGHTENED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V350000 (STEERING:LINKAGES:TIE ROD ASSEMBLY), THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED ON DECEMBER 19, 2011. THE APPROXIMATE FAILURE MILEAGE WAS 54,760. UPDATED 5/7/12 *CN

NHTSA ODI #10453112

Official recalls

16V352000 · Air Bags:frontal:passenger Side:inflator Module

May 24, 2016

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.

Consequence & remedy

Consequence: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.

15V313000 · Air Bags:frontal:driver Side:inflator Module

May 26, 2015

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.

13V528000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.

13V529000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.

11V350000 · Steering:linkages:tie Rod Assembly

Jul 6, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module

AQ14003 · Chrysler's Execution Of 13V-528 & 529

Opened Oct 20, 2014 · Closed May 16, 2016

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.