Air Bags. Review the 165 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 103 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports6 fire reports29 injury reports

What owners actually said

554 reports

33,775 miles · Sep 8, 2015

Fuel/propulsion System

Read full complaint

SECOND OWNER VEHICLE BOUGHT AUG 2015 WITH APPROXIMATELY 32000 MILES. EVERY TIME FUEL IS ADDED TO THE VEHICLE, NO MATTER WHICH PUMP I USE, FUEL GUSHES FROM THE FILLER NECK OF THE VEHICLE. THIS OCCURS EVEN IF I FILL THE TANK SLOWLY NOT USING THE AUTOMATIC FILLER ON THE PUMP. IF THE TANK IS FILLED TO FULL IT WILL OVERFLOW. APPROXIMATELY A PINT OF GASOLINE SHOOTS OUT OF THE FILLER NECK AND DOWN THE SIDE OF THE VEHICLE ONTO THE GROUND AND MYSELF. THIS IS A WELL DOCUMENTED COMPLAINT WITH THESE VEHICLES. PLEASE TELL CHRYSLER TO FIX THIS ENVIRONMENTAL AND SAFETY HAZARD.

NHTSA ODI #10762058

140,000 miles · Sep 8, 2015

Suspension

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE FROM A STOP, THERE WAS AN ABNORMAL POP SOUND FROM THE REAR OF THE VEHICLE. ALSO, WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A VIBRATING MOTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APP…

Read full complaint

NHTSA ODI #10762051

Mileage unknown · Sep 4, 2015

Power TrainUnknown Or Other

Read full complaint

THE TRUCK STARTED TO MAKE SCRAPING NOISE AND INTENSIFIED IN ABOUT 2 MILES OF DRIVING A LOUD GRINDING NOISE WITH VIBRATION SOUNDING LIKE A ECO INSIDE THE CABIN FASTER YOU GO LOUDER IT GETS THEN WHILE IN MOTION THE TRUCK MADE A LOUDER SOUND AND FELT LIKE THE TRUCK MOVE BACK FOR 2 SECONDS AND KEEP THEN MOVING FOWARD STILL THE LOUD NOISE I TOKE IT TO A MECHANIC SHOP TO BE CHECK AND THE OWNER TOLD ME THAT THE DIFFERENTIAL OIL HAS METAL ON IT LIKE A METAL WAS LOOSE INSIDE I TOLD HIM TO STOP SO I CAN CHECK FOR RECALLS AND CALL THE DEALER ONLINE THEY SHOW THAT THIS KIND OF ISSUES HAPPEN BEFORE AND THAT THE TIRES CAN LOCK AND CAUSE AN ACCIDENT OR PUT SOMEONE IN DANGER PEDESTRIAN PASSENGER OR DRIVER IS A RECALL FROM CHRYSLER ABOUT THIS ISSUE BUT I WILL CONTACT THE DEALER FOR MORE INFORMATION I BEEN INSIDE THE FORUMS ONLINE AND IS A LOT OF PEOPLE WITH THIS SAME PROBLEM I HOPE THIS RECALL COME THRU TO ALL THOSE DODGE RAM 1500 BUYERS LIKE ME

NHTSA ODI #10761436

Mileage unknown · Sep 2, 2015

Air Bags

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT RECEIVED A RECALL NOTICE FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UN…

Read full complaint

NHTSA ODI #10761111

Mileage unknown · Sep 1, 2015

Air Bags

THERE IS A SAFETY RECALL ON THE DRIVER AIRBAG INFLATOR. THE FIAT CHRYSLER WEBSITE CLAIMS THAT THE PART IS AVAILABLE AND SHOULD CONTACT A DEALER TO HAVE IT REPAIRED. I CALLED THE DEALER AND THEY CLAIM THERE ARE NOT ANY PARTS AND DO NOT KNOW WHEN THERE WILL BE ANY PARTS.

NHTSA ODI #10760885

104,000 miles · Aug 29, 2015

EnginePower Train

REAR PINION NUT CAME LOOSE AND DRIVE SHAFT FELL OFF AND TRUCK MADE ABRUPT STOP REAR END LOCKED UP

NHTSA ODI #10760186

4,500 miles · Aug 29, 2015

Steering

Read full complaint

WHEN OPERATING THE VEHICLE WHETHER UNDER A LOAD OR NOT, USING SUSTAINED HIGHER RPM'S THE STEERING WHEEL WILL FREEZE UP AND THERE IS ABSOLUTELY NO STEERING AVAILABLE. THIS HAS HAPPENED IN THE MUD PULLING A TRAILER, IN SNOW NAVIGATING A LITTLE HILL AND NOW ON THE INTERSTATE ENTRANCE RAMP! TWICE JUST CHANGING LANES GOING AROUND 30 MPH! THE TWO LITTLE TIMES I KNEW TO LOWER THE RPM'S VERY QUICKLY AND OBSERVED A LOUD POP NOISE WHEN THE STEERING WHEEL LET LOOSE. ON THE ENTRANCE RAMP TO THE INTERSTATE I CAME SO CLOSE TO A CONCRETE WALL BEFORE THE STEERING CAME BACK. I TOOK IT IN TO THE DEALERSHIP AND THEY KEPT IT FOR 3 DAYS. ALL THEY SAID WAS UNABLE TO DUPLICATE. I DUPLICATED IT THE VERY NEXT WEEK. ALONG WITH COLD WEATHER STALLING AT RED LIGHTS. I DO NOT THINK THEY LOOKED AT IT OR TOOK IT SERIOUSLY. THE VEHICLE WHEN IT DID THIS IN THE MUD AND SNOW I AT FIRST THOUGHT IT WAS A ROCK LODGED INTO THE WHEEL BUT THEN LATER REALIZED IT FROZE UP.

NHTSA ODI #10760169

Mileage unknown · Aug 28, 2015

SteeringCrashInjury

TL* THE CONTACT OWNED A 2008 DODGE RAM 1500. WHILE DRIVING 15 MPH, THE VEHICLE BEGAN TO VEER LEFT AND RIGHT UNCONTROLLABLY. THE CONTACT LOST CONTROL OF THE VEHICLE, VEERED OFF THE ROAD, AND CRASHED UPSIDE DOWN. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL AT…

Read full complaint

NHTSA ODI #10760074

62,995 miles · Aug 28, 2015

Power Train

Read full complaint

ON 2/19/2015, I WAS DRIVING MY 2008 DODGE RAM 1500 SLT AT APPROX 40MPH WHEN LOUD BANG CAME FROM THE REAR OF THE TRUCK, THE TRUCK LURCHES SIDEWAYS AND PROCEEDED TO COME TO A GRINDING HALT. THE TRUCK WOULD NOT MOVE IN EITHER DRIVE OR REVERSE. I THEN HAD THE TRUCK TOWED BACK TO THE DEALER SINCE IT COULD NOT BE DRIVEN. UPON INSPECTION BY THE DEALERSHIP, IT SHOWED THAT THE PINION GEARS WERE DESTROYED AND ALL OF THE METAL SHAVINGS CAUSE THE REST OF THE FAILURE OF THE REAR. THE RESULT WAS THE ENTIRE REAR NEEDED TO BE REBUILT. IT IS VERY DISHEARTENING SINCE CHRYSLER ACKNOWLEDGED THE SAME ISSUE AND RECALL THE FOLLOWING MODEL YEAR OF MY TRUCK (2009) IF THIS CATASTROPHIC FAILURE OF THE REAR HAD HAPPENED WHILE ON THE HIGHWAY OR IN HIGHER VOLUME TRAFFIC, THE SAFETY RESULTS COULD HAVE MUCH WORSE OR DIRE. WITH 63K MILES, A FAILURE LIKE THIS, ESPECIALLY WITH ABSOLUTELY NO WARNING OF IMPENDING FAILURE, SHOULD NEVER HAD HAPPENED

NHTSA ODI #10760058

81,450 miles · Aug 28, 2015

Power Train

Read full complaint

THE VEHICLE IN QUESTION IS A 2008 DODGE RAM 1500 QUAD CAB 4X2 WITH APPROX 81450 MILES. WHILE SERVICING REAR DIFFERENTIAL, FOUND METAL PIECES STUCK TO THE MAGNET AT THE BOTTOM OF THE HOUSING. NO NOTICABLE INDICATIONS OF FAILURE PRIOR TO SERVICE. VEHICLE DELIVERED TO DEALERSHIP SERVICE DEPARTMENT WHO'S SERVICE ADVISOR EXPRESSED THEY DON'T SEE MANY OF THESE FAILURES. IT WAS DISCOVERED DURING INSPECTION OF THE DAMAGE THAT THE "C" CLIPS WHICH HOLD THE LSD IN PLACE HAD FAILED. WHEN THE VEHICLE WAS PICKED UP AFTER REPAIR THE SERVICE TICKET STATED "THIS HAPPENS ALL THE TIME". SERVICE ADVISOR ALSO STATED THAT THE MECHANIC THAT PERFORMED THE REPAIR HAS OVER 30 YEARS EXPERIENCE IN THE REPAIR OF REAR DIFFERENTIALS HOWEVER, I SHOULD EXPECT TO SEE THIS HAPPEN AGAIN. THE REPAIRS WERE COVERED UNDER THE "LIMITED LIFETIME POWERTRAIN WARRANTY".

NHTSA ODI #10759987

Official recalls

16V352000 · Air Bags:frontal:passenger Side:inflator Module

May 24, 2016

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.

Consequence & remedy

Consequence: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.

15V313000 · Air Bags:frontal:driver Side:inflator Module

May 26, 2015

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.

13V528000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.

13V529000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.

11V350000 · Steering:linkages:tie Rod Assembly

Jul 6, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module

AQ14003 · Chrysler's Execution Of 13V-528 & 529

Opened Oct 20, 2014 · Closed May 16, 2016

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.