Air Bags. Review the 165 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 103 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports6 fire reports29 injury reports

Electrical System complaints

52 reports

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50,000 miles · Feb 4, 2015

Electrical SystemEngineSteering

DURING THE 5YR INSPECTION WAS TOLD THE LT WHEEL HUB ASSEMBLY NEEDED REPLACED DUE TO BEARINGS WORN WITH APPX 50000 MILES ELECTRICAL/ENGINE; WHEN DRIVING GOING OVER ROUGH SURFACE, BUMP OR RXR TRACKS THE JARRING CAN CAUSE THE TRUCK TO LOOSE POWER SHUTTING DOWN ALL PWR STEERING AND BRAKES THIS HAS HAPPENED ON MULTI OCCASIONS. WHEN…

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NHTSA ODI #10681345

Mileage unknown · Dec 18, 2014

Electrical System

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI #10667099

67,121 miles · Nov 24, 2014

Electrical SystemExterior Lighting

MULTIFUNCTION SWITCH IS MALFUNCTIONING, LEFT TURN SIGNAL ACTIVATES RIGHT SIGNAL. WIPERS ONLY WORK WHEN RIGHT TURN SIGNAL ACTIVATED. *TR

NHTSA ODI #10660408

Mileage unknown · Oct 31, 2014

Electrical System

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BACK IN APPROXIMATELY OCTOBER OF 2010 MY DAUGHTER (18 YEARS OLD) WAS DRIVING MY 2008 RAM 1500 PICKUP , WHEN MAKING A RIGHT TURN THE ENGINE SHUT OFF. SHE WAS ABLE TO PUT IT IN NEUTRAL AND RESTART THE VEHICLE AND PROCEED ON HER WAY . THIS HAPPENED A FEW MORE TIMES UNTIL SHE TOLD ME ABOUT IT . I NOTICED SHE HAD A SMALL PURSE TYPE DEVICE THAT HOLDS HER LICENSE, CREDIT CARDS & CHANGE ATTACHED TO THE KEY FOB. I BELIEVE THE WEIGHT OF THIS PURSE CAUSED THE PURSE TO SHUT THE IGNITION OFF. I INSTRUCTED HER NOT TO PUT ANYTHING ON THE KEY FOB AND THE PROBLEM HAS NOT RECURRED. YOU MAY WANT TO SEE IF THERE ARE THE SAME COMPLAINTS BY OTHER RAM OWNERS AND HAVE CHRYSLER SEND A MAILER OUT NOT TO HAVE ANYTHING ATTACHED TO THEIR KEY FOBS. *TR

NHTSA ODI #10651712

125,000 miles · Oct 6, 2014

Electrical SystemPower Train

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I WAS DRIVING WITH MY 4 KIDS IN THE TRUCK . PROBLEM STARTED WITH MY SPEEDOMETER FLUCTUATING WHILE ON THE INTERSTATE GOING 65MPH THEN SUDDENLY FELL TO 0 AND STAYED THERE. I THEN STARTED TO SMELL A FOUL SMELL RESEMBLING NATURAL GAS. MY ABS LIGHT, E BRAKE LIGHT AND ENGINE LIGHT CAME ON. TOOK NEAREST EXIT AND PULLED OVER TO SEE WHAT WAS WRONG. TURNED TRUCK OFF THEN BACK ON AND ALL LIGHTS WENT AWAY BUT SPEEDO STILL NOT WORKING. CONTINUED DRIVING TO GET IT HOME THEN THE TRUCK STARTED SURGING WHEN I WOULD LET OFF THE GAS BUT WOULD GO AWAY WHEN I PRESSED THE GAS. DECIDED I NEEDED TO PULL OVER AGAIN. I PROCEEDED TO THE TURNING LANE GOING 35PMH WHEN ALL OF SUDDEN THE REAR END LOCKED UP AND STARTED FISHTAILING AND SPINNING TILL IT CAME TO A STOP. LUCKILY CARS AROUND ME SWERVED AROUND ME TO PREVENT FROM GETTING HIT. REAR AXLE IS LEAKING FLUID AND REALLY BAD SMELL. HAD TO GET A FLAT BED TO PULL IT ON AND OFF AND UNLOADED AT MY HOUSE. THANKFULLY MYSELF AND MY KIDS ARE SAFE. UNFORTUNATELY MY 2008 RAM 1500 QUAD CAB DOES NOT FALL UNDER THE 2009-2012 RECALL WITH THE SAME PINION RETAINING NUT BACKING OUT DUE TO NO LOCTITE "ADHESIVE" CAUSING IT TO LOCK UP. ALL I WAS TOLD BY CHRYSLER WAS TO SAVE ANY REPAIR RECEIPTS IN THE EVENT THE RECALL GETS EXPANDED. MY LOCAL DODGE DEALER WANTS ME TO TOW MY TRUCK AND CHARGE ME $101.89 JUST TO DIAGNOSE IT JUST TO TELL ME IT'S THE REAR PINION LOCKING NUT :/ BUT THEY WERE SURE TO LET ME KNOW OF THE WINDSHIELD WIPER MOTOR THAT WAS UNDER RECALL THAT I SHOULD GET FIXED....I THINK THIS IS A BIT MORE IMPORTANT THAN A WIPER MOTOR. NHTSA CAMPAIGN # 13V038000/EXPANSION RECALL # 12V-474/CHRYSLER CAMPAIGN N08 STATES DODGE RAMS MANUFACTURED BETWEEN FEBRUARY 2008 TO JUNE 2009 FELL UNDER THE RECALL THOUGH MY TRUCK WAS MANUFACTURED JULY 2008 YET IT DOESN'T APPLY????! *TR

NHTSA ODI #10641754

41,000 miles · Jun 6, 2014

Electrical SystemExterior Lighting

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT STATED THAT WHILE ACTIVATING THE LEFT TURN SIGNAL, THE RIGHT TURN SIGNAL ACTIVATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 41,000.

NHTSA ODI #10596758

75,000 miles · May 30, 2014

Electrical System

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THE WIRES IN THE WIRE BUNDLES ON THE REAR QUAD CAB DOORS CONTINUE TO BREAK WHEN OPENING THE BACK DOORS OVERTIME WHICH CAUSES THE DOOR LOCKS, SPEAKER, POWER WINDOWS, AND ALARM SYSTEM NOT TO FUNCTION. THIS HAS NOW BECOME A COMMON PROBLEM ON MULTIPLE YEAR DODGE RAM TRUCKS. THE WIRE BUNDLES SHOULD BE RECALLED AND FIXED FREE OF CHARGE. THIS HAS HAPPENED TO MY VEHICLE TWICE NOW, AND IT IS EXPENSIVE TO HAVE THE DEALER FIX THE WIRES WHEN YOU KNOW THEY ARE GOING TO BREAK AGAIN. THERE SHOULD BE A RECALL FOR THIS DEFECT. SEARCH YOUTUBE AND FIND MULTIPLE VIDEOS ON WHAT CAUSES THIS PROBLEM. EXAMPLE VIDEOS HERE: 02 DODGE RAM 1500 QUAD CAB - BROKEN REAR POWER LOCKS, SPEAKER, WINDOW MOTOR. HTTP://WWW.YOUTUBE.COM/WATCH?V=NBUAJVEYTDE 2007 DODGE RAM 3500 DOOR WIRING PROBLEM HTTP://WWW.YOUTUBE.COM/WATCH?V=LES4WJXI_M0. *TR

NHTSA ODI #10595142

35,300 miles · Mar 28, 2013

Electrical SystemEnginePower Train

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DRIVING AT A SPEED OF 45 MPH THE TRUCK--2008 DODGE RAM 1500 5.7 HEMI-- DIED. I HAD NO POWER STEERING. I WAS ABLE TO SHIFT INTO NEUTRAL AND STOP. VERY THANKFUL I WAS ON A COUNTRY LANE AND NOT ON A FREEWAY BECAUSE THERE WAS NO WARNING AND I COULD HAVE BEEN IN A HORRIBLE ACCIDENT. THE CHECK GAUGES LIGHT ICON WAS FLASHING AS I TRIED TO RE-START IT. IT WOULD CRANK BUT NOT START. AFTER WAITING FOR 15 MINUTES IT DID START UP AGAIN. THE ENGINE ICON LIGHT WAS SHOWING AND IT SAID THAT AN OIL CHANGE WAS NEEDED. THE OIL CHANGE WASN'T DUE YET FOR ANOTHER 1000 MILES, OR, TWO WEEKS ON MY THREE MONTH SCHEDULE. I GET THE OIL CHANGED EVERY THREE MONTHS. IT TRIED TO STALL FROM THEN ON AS I ACCELERATED FROM A STOP, ON MY WAY TO TO THE DEALER. THE DIAGNOSTIC SHOWED A CODE FOR THE EGR VALVE, WHICH WAS REPLACED. THIS WAS FIXED FOUR DAYS AGO AND SO FAR SO GOOD, BUT AM VERY ANXIOUS WHEN I DRIVE NOW, WORRYING THAT IT MIGHT HAPPEN AGAIN, ESPECIALLY AFTER SEEING SO MANY POSTS ONLINE WITH OTHERS EXPERIENCING THE SAME PROBLEM WITH THEIR DODGE RAM TRUCKS.THIS TRUCK HAS 35,300 MILES ON IT. THIS TRUCK WAS SERVICED SIX WEEKS BEFORE THIS INCIDENT WITH: A 16 CYLINDER HEMI TUNE-UP; A THROTTLE BODY SERVICE, FUEL INDUCTION FLUSH AND FUEL SYSTEM TREATMENT; TRANSMISSION SERVICE WITH FILTER CHANGE; MACHINED FRONT AND REAR ROTORS; AND TIRE ROTATION. *TR

NHTSA ODI #10504904

38,600 miles · Feb 11, 2012

Electrical SystemVisibility

WHEN THE WIPERS WERE TURNED ON THEN OFF THEY "PARK" STRAIGHT UP. WHEN IT WAS BROUGHT TO THE DEALER'S ATTENTION THEY SAID THE RECALL WAS ALREADY DONE IN 2009 AND THEY WOULD CHARGE TO FIX THE WIPER CONTROL MODULE. THEY ALSO CHARGED TO DIAGNOSE. *TR

NHTSA ODI #10447499

39,000 miles · Jun 29, 2011

Electrical SystemFire

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TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, THE REAR PASSENGER SIDE POWER WINDOW SWITCH CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO EXTINGUISH THE FIRE. THE ORIGIN OF THE FIRE WAS DECLARED TO BE THE ELECTRICAL SWITCH. A FIRE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO THE DEALER WHO ADVISED THAT THEY WOULD CONTACT THE MANUFACTURER TO GET APPROVAL FOR THE REPAIRS. THE DEALER WAS STILL WAITING ON THE APPROVAL TO PROCEED WITH REPAIRS. THE FAILURE MILEAGE WAS 39,000. UPDATED 09/07/2011 *LN *TR

NHTSA ODI #10409382

Official recalls

16V352000 · Air Bags:frontal:passenger Side:inflator Module

May 24, 2016

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.

Consequence & remedy

Consequence: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.

15V313000 · Air Bags:frontal:driver Side:inflator Module

May 26, 2015

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.

13V528000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.

13V529000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.

11V350000 · Steering:linkages:tie Rod Assembly

Jul 6, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module

AQ14003 · Chrysler's Execution Of 13V-528 & 529

Opened Oct 20, 2014 · Closed May 16, 2016

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.