Air Bags. Review the 165 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 103 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports6 fire reports29 injury reports

Electrical System complaints

52 reports

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95,000 miles · May 10, 2017

Electrical SystemExterior Lighting

WHEN PUTTING MY TURN SIGNAL LEVER TO THE LEFT MY RIGHT TURN SIGNAL COMES ON. SOMETIMES THE LEFT WILL BE WORKING THEN IT WILL SWITCH OVER TO THE RIGHT. TURN MY RIGHT BLINKER ON AND IT STOS THEN COMES ON AGAIN STOPS ETC. JUST NEVER KNOW WHAT IS GOING O HAPPEN. VILLAGE MOTORS FROM MILLERSBURG OH SAID IT WAS THE WIRING HARNESS …

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NHTSA ODI #10984786

125,000 miles · Apr 9, 2017

Electrical SystemFuel/propulsion SystemPower Train

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THIS VEHICLE HAS GIVEN ME MANY PROBLEMS AND MOST RECENTLY VERY DANGEROUS ONES. A FEW MONTHS AGO ON MY WAY TO WORK AROUND 4AM THE DRIVE SHAFT BROKE OFF AND FLEW OUT AT 75 MPH. LUCKILY THERE WASN'T MUCH TRAFFIC DURING THAT TIME AND THE BACK PART OF THE DRIVE SHAFT IS THE ONE THAT BROKE OFF NOT THE FRONT SO THE TRUCK DIDN'T FLIP OVER. THE TRUCK HAS BEEN REPAIRED SINCE THEN. NOW A FEW DAYS AGO MY PREGNANT WIFE WAS DRIVING THE TRUCK AND IT TURNED OFF ON HER IN THE MIDDLE OF AN INTERSECTION WHILE I WAS WORKING OUT OF TOWN. ON MY RETURN I FOUND THE ELECTRIC THROTTLE CONTROL LIGHT ON AT THE DASHBOARD. IN DOING SOME RESEARCH I FOUND THAT THIS IS TYPICALLY IN RELATION TO A BAD FUEL PUMP RELAY. I FOUND THIS TO BE MORE THAN COMMON ON MANY DODGE VEHICLES AND OBVIOUSLY A VERY DANGEROUS PROBLEM TO HAVE. THE FUEL PUMP RELAY ON MY VEHICLE SEEMS TO BE INTEGRATED INTO THE TIPM AND NOT SERVICEABLE. THERE ALSO SEEMS TO NOT BE A RECALL FOR THIS PROBLEM. IT NOW APPEARS I AM BEING FORCED TO SPEND $1200 ON A MANUFACTURER DEFECT. THIS VEHICLE HAS GONE FROM BEING MY DAILY COMMUTER TO A HUGE LIABILITY BECAUSE I AM NOT SURE WHAT WILL HAPPEN NEXT.

NHTSA ODI #10971515

68,860 miles · Feb 21, 2017

Electrical System

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. WHILE DRIVING AT AN UNKNOWN SPEED, THE FOUR WHEEL DRIVE STOPPED WORKING INDEPENDENTLY AND THE FOUR WHEEL DRIVE WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTI…

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NHTSA ODI #10955745

35,000 miles · Dec 19, 2016

Electrical System

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT STATED THAT THE HEAT FAILED TO TRANSFER FROM THE FRONT DASHBOARD AREA, FLOOR AREA, AND THE DEFROSTER FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS NOT YET INSPECTED AND DIAGNOSED BY A MECHANIC OR DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABL…

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NHTSA ODI #10936309

115,000 miles · Dec 8, 2016

Electrical SystemElectronic Stability Control (esc)Vehicle Speed Control

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MY TRUCK HAS QUIT FUNCTIONING 3 DIFFERENT TIMES (DAYS). ALL DASH LIGHTS COME ON AND THERE IS NO COMMUNICATION BETWEEN THE ACCELERATOR PEDAL AND ENGINE. MOST TIMES IT IS STILL RUNNING BUT I CANNOT MAKE THE VEHICLE MOVE. THE LAST TIME THE ENGINE DIED COMPLETELY AND I COULD NOT RESTART THE VEHICLE. I HAVE HAD IT TOWED 3 TIMES TO THE DEALERSHIP, THEY HAVE MADE REPAIRS BASED ON WHAT THEY THOUGHT WAS WRONG, ONLY TO HAVE IT STOP EXACTLY THE SAME 4 OR 5 DAYS LATER. THE FIRST REPAIR WAS CONDENSER, OIL PRESSURE REGULATOR AND BATTERY CABLE, THE SECOND REPAIR WAS THE BRAIN. THIS THIRD TIME THEY HAVE HAD THE TRUCK FOR 3 DAYS AND YESTERDAY THEY CALLED AND SAID THEY DO NOT KNOW WHAT IS WRONG, IT DOESN'T GIVE THEM CODES WHEN ON COMPUTER. I DO NOT FEEL CONFIDENT NOR SAFE TO DRIVE A TRUCK THAT JUST STOPS WHEN I'M DRIVING. I HAVE FOUND OTHER COMPLAINTS ON A WEBSITE CARCOMPLAINTS.COM AND HAVE FOUND 10 OTHER COMPLAINTS WITH VERY SIMILAR VEHICLE PROBLEM. I AM LEAVING WORK EACH TIME THIS HAPPENS AND AM THANKFUL I AM NOT TRAVELING HOME DURING RUSH HOUR; I'D LIKELY CAUSE AN ACCIDENT. IT HAS BEEN VERY EXPENSIVE ALMOST $2000. AND STILL NO TRUCK. FIRST OCCURRENCE ABOUT 10NOV, 2ND OCCURRENCE ABOUT 16NOV, 3RD WAS 5DEC. *TR

NHTSA ODI #10933880

71,000 miles · Mar 23, 2016

Electrical System

INTERMITTENT SHUT DOWN AT ANY TIME. CRANK POSITION SENSOR WIRE SHORTING OUT AGAINST ENGINE BLOCK. POOR DESIGN, WIRE SHOULD BE ENCLOSED IN SUCH AWAY THERE IS NO CHANCE OF THIS OCCURRING.

NHTSA ODI #10851194

Mileage unknown · Feb 23, 2016

Air BagsElectrical System

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TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. AFTER THE VEHICLE WAS SERVICED UNDER AN AIR BAG RECALL, THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED; HOWEVER, THE HORN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AN HOUR LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN NOTICED THAT THE PLASTIC PIECE WAS FRACTURED ON THE STEERING WHEEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN, NHTSA CAMPAIGN NUMBER, AND FAILURE MILEAGE WERE UNKNOWN.

NHTSA ODI #10837799

52,000 miles · Jan 11, 2016

Electrical SystemEngine

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IN SEPTEMBER 2015 MY TRUCK ENGINE SHUT OFF ON I-20 W AFTER A HARD BRAKE AT HIGHWAY SPEED WHILE APPROACHING A TRAILER WITH A WIDE LOAD ON A BRIDGE OVERPASS. I WAS THE LEAD VEHICLE AND HAD THE LEFT LANE MOMENTARILY BLOCKED UNTIL I COULD RESTART THE ENGINE. AFTER SHIFTING TO PARK, IT TOOK TWO ATTEMPTS TO RESTART THE ENGINE. THEN, IN DECEMBER 2015 THE EXACT SAME THING HAPPENED IN THE CITY AFTER A MODERATE STOP AT A RED LIGHT, AGAIN HOLDING UP TRAFFIC UNTIL THE ENGINE WAS RESTARTED. AFTER TRAVELING ABOUT ONE TENTH MILE THE ENGINE QUIT AGAIN AS I WAS APPROACHING A RED LIGHT. THE FIRST INSTANCE WAS A HARD BREAK SITUATION TO PREVENT AN ACCIDENT BUT THE SECOND TWO SHUTDOWNS HAPPENED WITH LIGHT BREAKING WHEN APPROACHING A RED LIGHT. WHEN THE ENGINE HAD TO BE RESTARTED, IT REQUIRED A COUPLE OF ATTEMPTS BEFORE IT WOULD ENGAGE AND THEN RAN ROUGH FOR A SHORT TIME BEFORE SMOOTHING OUT. EACH INSTANCE WAS WHILE I WAS DRIVING IN A STRAIGHT LINE. THE FIRST TIME AT HIGHWAY SPEED OF 70MPH AND THE LAST TWO AT 30 OR 40 CITY MPH. I HAVE NOT HAD A PROBLEM WITH THIS SINCE THE LAST TIME BUT I HAVE BEEN EXTREMELY CAREFUL TO LIGHTLY APPLY THE BRAKES WHEN POSSIBLE. I READ ON THE INTERNET THAT I AM NOT THE ONLY ONE THAT HAS HAD THIS PROBLEM SO THAT PROMPTED ME TO FILE THIS REPORT. I FEEL THE PROBLEM IS ASSOCIATED WITH A ENGINE ELECTRONIC CONTROL OF SOME SORT OR OTHER. THE ENGINE IS THE VERIABLE 5.7L HEMI. MY WIFE HAS BEEN SO UPSET WITH THIS HAPPENING, SHE REFUSES TO RIDE IN MY TRUCK ANYMORE. I HAVE NOT REPORTED THIS PROBLEM, MOSTLY BECAUSE I HAVE BEEN IN THE MARKET FOR A NEW TRUCK. BUT, I DON'T WANT TO TRADE UNTIL I FIND OUT IF THIS PROBLEM IS SUBJECT TO A RECALL. THIS ALL HAPPENED AFTER I HAD MY TRUCK SERVICED FOR THE AIR BAG RECALL.

NHTSA ODI #10819571

25,000 miles · Dec 21, 2015

Electrical System

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE TIPM SYSTEM MALFUNCTIONED CAUSING THE INSTRUMENT CLUSTER TO ILLUMINATE AND FLASH INTERMITTENTLY. THE VEHICLE WAS DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS …

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NHTSA ODI #10811574

27,000 miles · Dec 17, 2015

Electrical System

THE TRUCK HAS LESS THAN 30,000 MILES AND NEEDS A NEW TIPM PER DODGE DEALERSHIP DIAGNOSTICS. EVERY LIGHT ON THE DASH WILL FLASH AND THE GAUGES BECOME DISABLED. SOMETIMES IT IS CONTINUOUS SOMETIMES IT'S ONLY FOR A FEW SECONDS. THE CARGO LIGHTS WILL COME ON IN THE MIDDLE OF THE NIGHT AND WILL DRAIN THE BATTERY. THE GAUGE LIGHTS COM…

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NHTSA ODI #10811039

Official recalls

16V352000 · Air Bags:frontal:passenger Side:inflator Module

May 24, 2016

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.

Consequence & remedy

Consequence: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.

15V313000 · Air Bags:frontal:driver Side:inflator Module

May 26, 2015

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence & remedy

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.

13V528000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2003-2008 Dodge RAM 2500 4x4 and 3500 4x4, model year 2007-2008 Dodge RAM 3500 4x2 Cab Chassis and model year 2006-2008 Dodge RAM 1500 Mega Cab 4x4 trucks manufactured February 12, 2002, through February 13, 2008. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners and launched its recall campaign in January 2014. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N62.

13V529000 · Steering:linkages:tie Rod Assembly

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 RAM 2500 4X4 and 3500 4X4 trucks, 2008-2012 Dodge RAM 3500 4x2 Cab Chassis, and model year 2008 Dodge RAM 1500 Mega Cab 4x4. The left tie rod assembly may break.

Consequence & remedy

Consequence: A failure of the tie rod assembly may result in a loss of steering control, increasing the risk of a crash.

Remedy: Chrysler notified owners on January 16, 2014 that dealers would inspect vehicles and replace the steering linkage assembly, if necessary. On or about February 27, 2014, Chrysler ceased its recall remedy program due to parts quality concerns, and then re-initiated it on or about April 14, 2014. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N49.

11V350000 · Steering:linkages:tie Rod Assembly

Jul 6, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008-2011 DODGE RAM 2500/3500 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; MODEL YEAR 2008-2011 DODGE RAM 3500 CAB CHASSIS 4X2, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH MARCH 28, 2011; AND MODEL YEAR 2008 DODGE RAM 1500 MEGA CAB 4X4, MANUFACTURED FROM FEBRUARY 14, 2008, THROUGH AUGUST 15, 2008, BECAUSE THE LEFT TIE ROD BALL STUD MAY FRACTURE. THIS CONDITION TENDS TO OCCUR DURING LOW SPEED PARKING LOT TYPE MANEUVERS WHEN THE CUSTOMER IS MAKING A TIGHT TURN. ADDITIONALLY, MODEL YEAR 2003-2008 DODGE RAM 2500/3500 VEHICLES MAY HAVE RECEIVED THE AFFECTED TIE ROD ASSEMBLY AS A REPLACEMENT PART DURING NORMAL SERVICE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN THE POTENTIAL LOSS OF DIRECTIONAL STABILITY IN THE LEFT HAND FRONT WHEEL, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE TIE ROD ENDS FOR RELATIVE ORIENTATION AND REPLACE THE LEFT OUTER TIE ROD AS REQUIRED AND PERFORM A FRONT END TOE ALIGNMENT AS NEEDED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 3, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module

AQ14003 · Chrysler's Execution Of 13V-528 & 529

Opened Oct 20, 2014 · Closed May 16, 2016

Status: closed (inferred from source dates) · Steering:linkages:tie Rod Assembly

RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram trucks, to lose steering control suddenly and without warning.Specifically, RMD inquired about the availability of parts for recall repairs, by email and phone on January 15, 2014 and February 19, 2014, due to the volume of complaints it was receiving from owners alleging parts scarcity and parts restrictions. FCA steadfastly denied it had placed parts restrictions on its dealers to manage issues of parts scarcity.FCA shared material showing it had uncommitted stock of parts available for its dealers. Nevertheless, consumer complaints of lack of parts continued.RMD made independent inquiries tosome dealers tobetter understand the conflicting claims between owners alleging lack of ability to repair their defective vehicles due to lack of parts, and FCA?s information showing availability of parts.Dealers informed and provided documentation to RMD on February 21, 2014 and February 25, 2014 showing FCA had, in fact, put into place parts restrictions and, further, had in some instances canceled dealerships? back orders for parts.In addition, during the course of its dialogue with dealers, RMD discovered that FCA had notified their dealerships on February 27, 2014 to return the recall remedy parts over quality concerns, and had therefore effectively canceled its safety recall program without notification to NHTSA. RMD issued a request for information (IR) on October 21, 2014.The company failed to respond to a number of the questions RMD asked that required it to produce specifics surrounding the repairs and parts ordering process with the recalls, including a question about whether a dealer order for recall parts could be canceled and under what circumstances.