2002 Dodge RAM 1500

DASHBOARD BEGIN CRACKING AND FINALLY IN A COUPLE DAYS OF WEEKS BROKE APART COMPLETELY AS I HAD BEEN IN A CRASH.I CALLED THE COMPANY THEY SAID THE WARRANTY HAD EXPIRED.I TOLD THEM I HAVE 1992 FORD AEROSTAR WHOSE DASHBOARD WAS COMPLETELY .INTACT AND THAT IT WAS MUCH OLDER IT HAD TO BE A STRUCTURAL DEFECT. THEY OFFER TO PAY HALF WHICH MEANT I HAD TO PAY 500.00 DOLLARS, WHICH I DIDN'T HAVE. I FELT THEY SHOULD PAY ALL OF IT. ALSO THE AIRBAG LIGHT IS ON AND THE RPM ACCELERATE WITHOUT ME PUSHING THE GAS PEDAL.I TOOK MANY TIMES TO THE DEALERSHIP AND THEY SAID THEY WOULD FIX IT BUT THEY NEVER DID. *TR

TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. HOWEVER, THE CHECK ENGINE LIGHT HAD ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS MERGED TO THE EMERGENCY LANE AND RESTARTED THE VEHICLE. ALSO, THE VEHICLE OVER HEATED MULTIPLE TIMES. IN ADDITION, THE DASHBOARD BEGAN TO CRACK AND LATER COLLAPSED. THE CONTACT NOTICED THAT THE CRACK WAS NEAR THE AIR BAG AND COULD POTENTIALLY INADVERTENTLY DEPLOY THE AIR BAG. THE FAILURE CAUSED THE ENTIRE INSTRUMENT PANEL TO MALFUNCTION. THE CONTACT STATED THAT THE PIECES FROM THE DASH BOARD FELL INTO THE AIR VENTS CAUSING THE A/C UNIT TO MALFUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE ENGINE AND DASHBOARD NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

I AM THE OWNER OF 2002 DODGE RAM 1500 PICKUP TRUCK AND RECENTLY TOOK IT TO THE SHOP FOR A MUFFLER REPAIR. THE TECHNICIAN THAT WAS DOING THE REPAIR NOTIFIED ME OF THE EXTENSIVE CORROSION THAT WAS ON THE LEFT HAND SIDE OF THE VEHICLES FRAME JUST UNDER THE DRIVER SIDE AFT DOOR. THE CORROSION IS THE WORST I HAVE EVER SEEN AND HAS DEEMED THE VEHICLE NOT DRIVABLE. I HAD JUST PULLED MY CAMPER THE WEEK BEFORE WITH MY WIFE AND 3 KIDS IN THE CAR. THE FRAME IS LITERALLY HANGING ON BY A PIECE OF METAL 3 INCHES WIDE, THE BOTTOM AND SIDES OF THE FRAME ARE COMPLETELY GONE IN A 16 INCH SECTION. IN MY OPINION IT IS COMPLETELY UNACCEPTABLE FOR A VEHICLE THAT IS ONLY 12 YEARS OLD TO BE SCRAPPED BECAUSE OF DEFECTIVE METAL. NOT TO MENTION THAT IF I HAD NOT HAD MY MUFFLER REPAIRED I NEVER WOULD HAVE SEEN THE CORROSION AND WOULD HAVE PUT MY FAMILIES LIVES AT RISK. HOW MANY OWNERS HAVE THE SAME PROBLEM WITH THEIR VEHICLES AND DO NOT EVEN KNOW? I HAVE PICTURES BUT COULD NOT ATTACH THEM TO THIS MESSAGE.....YOU REALLY NEED TO SEE THE PICS. *TR

DASHBOARD STARTED CRACKING - DEALER SAID OUT OF WARRANTY - CRACKING HAS CONTINUED. THIS VEHICLE HAS 44000 MILES ON THE ODOMETER AND IS IN BEAUTIFUL CONDITION EXCEPT FOR THE AWFUL DASHBOARD PROBLEM. IF I EVER HAVE A BAD ACCIDENT THE DASHBOARD WILL COME APART AND CAUSE ADDED INJURIES TO THE DRIVER AND PASSENGERS. IT IS TIME FOR RAM TO STEP UP AND GIVE SOME HELP TO ALL ITS CUSTOMERS WITH THIS PROBLEM. I HAVE SEEN VARIOUS PICTURES SHOWING THE DASHBOARDS COMPLETELY COLLAPSED. THIS IS CLEARLY BEYOND A COSMETIC ISSUE AND INTO A SAFETY ISSUE. *TR

DASH IS CRACKING EVERYWHERE AND PIECES ARE FALLING OFF, DOUBT THAT IF THE VEHICLE WAS IN A CRASH THAT THE AIR BAG WOULD WORK PROPERLY, AND IF IT DID OR DID NOT, LITTLE PIECE OF THE DASH WOULD FLY EVERY WHERE AND CUT THE PASSENGERS AND THE AIR BAG. CONTACTED CHRYSLER AND THEY WILL DO NOTHING BELOW IS CHRYSLERS RESPONSE, LIKE THEY THREATEN YOU THAT IF YOU EMAIL AGAIN IT WILL GO IN THE CORPORATE RECORDS, I TOLD THEM I HOPE THAT IT DID. NEEDLESS TO SAY THEY DON'T UNDERSTAND HOW TO RETAIN CUSTOMERS AND SELL NEW TRUCKS. THANK YOU FOR YOUR RECENT EMAIL, ALTHOUGH IT DOES NOT CONTAIN ANY INFORMATION THAT WOULD CAUSE A CHANGE IN THE PREVIOUS DECISION. YOUR REQUEST MUST AGAIN BE RESPECTFULLY DECLINED. ANY FUTURE COMMUNICATION RELATED TO THIS ISSUE WILL BE RETAINED IN CORPORATE RECORDS. *TR

DASHBOARD STARTED CRACKING IN 2010 AND HAS PROGRESSIVELY GOTTEN WORSE. IT NOW HAS OPEN HOLES AND COMPLETELY CRACKED. AND SINCE THE LAST FEW MONTHS IT IS CAUSING ELECTRICAL FAILURE AND DANGEROUS TO DRIVE. THIS SITUATION I HAVE NOW FOUND OUT TO BE VERY COMMON FOR MY TRUCK AND NOW REALIZE THAT THIS IS NOT COMMON WEAR FOR THIS OR ANY OTHER VEHICLE. CHRYSLER HAS TOLD ME THEY ARE NOT EXCEPTING ANY RESPONSIBILITY FOR THE PRODUCT FAILURE AND THAT IT'S UP TO ME TO PAY FOR THE COSTLY REPAIRS. THIS IS UNACCEPTABLE AS THIS PROBLEM IS CLEARLY A PRODUCT DEFECT THAT THEY ARE AWARE OF AND SHOULD AT NO COST TO THE CONSUMER BE FIXED. *TR

DASH CAME APART , CRACKING PIECES FALLING DOWN INSIDE VENTS,SHARP PIECES EVERYWHERE DUE TO POOR MATERIAL AND CHEAP CRAFTSMANSHIP DODGE IS GOING TO GET SOMEONE SERIOUSLY HURT OR KILLED OVER THEM NOT TAKING CARE OF THIS ISSUE THAT EVERY DODGE OWNER HAS SUFFERED FROM MAN UP AND MAKE IT RIGHT YOU DON'T MIND STICKING YOUR HAND OUT WHEN ITS TIME TO BUY YOUR TRUCKS. *TR