IllustrationI backed out of a parking spot at work and the backup camera was working fine. A little over an hour later I was backing out of the driveway and the backup camera display had rotated 180 degrees and was upside down. It has been upside down since.
2020 Dodge Journey
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2020 Dodge Journey do not stand out strongly from the model-year median of 293.
About this comparison →How this year compares
Owner complaints by model year
Compare all Journey years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 13 of 64 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Back Over Prevention. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 8 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports1 fire reports1 injury reports
What owners actually said
64 reportsRear back up camera upside down sometimes flashes in and out or just black at times.
Driving down the road and when I try to make a right turn the car does not want to turn, it’s as if there’s no power steering. The fluid is not getting to the right side rack and pinion. The older models had a recall for this same issue and now my year model is having the same exact problem. It was not expected so it was diffic…
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Driving down the road and when I try to make a right turn the car does not want to turn, it’s as if there’s no power steering. The fluid is not getting to the right side rack and pinion. The older models had a recall for this same issue and now my year model is having the same exact problem. It was not expected so it was difficult to turn into my own lane of traffic. Took it to a dodge dealer ship and they recommended replacing it but since it’s not covered under my certified preowned warranty it has to wait. No warnings no lights nothing but shock
I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving f…
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I have brought the car to the dealership three times. It stalls and hesitates when accelerating. The dealership cannot recreate the issue because it only happens after you've been driving all day running errands and they don't have anyone that can duplicate the problem. It has stalled on me several times in traffic are leaving fast food. Restaurants with my grandchildren installed across three lanes of traffic and when backing out of the driveway it stalled on the highway. The dealership explained to me that this particular motor consumes oil and goes into a protection mode. There are no check engine lights. Are any warning lights that ever come on in the vehicle. I only have 33,000 mi . I was explained to me that I need to start checking my oil about every thousand miles but that is just a manufacturer's defect in the motor and it just consumes oil. That was told to me by Benjamin ,My service advisor at Ralph Sellers Dodge Chrysler Jeep I'm now scared to drive my vehicle.
Backup camera goes out while you are going in reverse. Goes in and out and doesn’t work.
We fixed the driver-side headlight has moisture inside for $189 on 08/01/23. Now, the passenger-side headlight has moisture again. We think that the headlights must be defective headlight. Would you please check that?
The contact owns a 2020 Doge Journey equipped with Nexen tires, Tire Line: N PRIZ RH7, Tire Size: 225/65/R17, DOT Number: UAHT1AKL4019. The contact stated that while driving at an undisclosed speed, the rear driver’s and passenger’s side tread belt failed. Upon inspecting the vehicle, the contact became aware that there was a b…
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The contact owns a 2020 Doge Journey equipped with Nexen tires, Tire Line: N PRIZ RH7, Tire Size: 225/65/R17, DOT Number: UAHT1AKL4019. The contact stated that while driving at an undisclosed speed, the rear driver’s and passenger’s side tread belt failed. Upon inspecting the vehicle, the contact became aware that there was a bubble on each tire. The vehicle was taken to a tire shop where it was determined that the tires needed to be replaced. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.
About 4 months ago, the Backup camera image began showing up either upside down or flashing upside down on and off the screen. Also. The Bluetooth does not always stay engaged and will randomly disconnect and then reconnect your phone even while driving.
My power steering went out after 35k miles driven, it was bought brand new off the showroom floor. I took it to a dodge dealership and the parts to fix it are under engineer review and back order and they could not fix it, they couldn’t give me a estimated time when they would be able to, I have been without a car to drive to an…
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My power steering went out after 35k miles driven, it was bought brand new off the showroom floor. I took it to a dodge dealership and the parts to fix it are under engineer review and back order and they could not fix it, they couldn’t give me a estimated time when they would be able to, I have been without a car to drive to and from work, school and my children’s dr appoints for 3 months now while still making my loan payments. I have called the manufacturer and they are going on week number 2 of the employee there helping me not being able to reach anyone via phone or email to respond on what to do, or even where to start.
The contact owns a 2020 Dodge Journey. The contact experienced a driver's seat belt functionality failure. There was a seat belt warning light. The vehicle was taken to the local dealer which diagnosed failure with the seat belt. The seat belt was not repaired due to the part not being available. The manufacturer was not notifie…
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The contact owns a 2020 Dodge Journey. The contact experienced a driver's seat belt functionality failure. There was a seat belt warning light. The vehicle was taken to the local dealer which diagnosed failure with the seat belt. The seat belt was not repaired due to the part not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 142,000
Official recalls
125V552000 · Back Over Prevention: Sensing System: Camera
Aug 26, 2025
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence & remedy
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA24003 · Vehicle Entrapment
Opened Aug 1, 2024 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE24006 · Back Up Camera Failure
Opened Feb 27, 2024 · Closed Sep 26, 2025
Status: closed (inferred from source dates) · Back Over Prevention: Sensing System: Camera
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020. The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018. This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025. In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency. In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly. FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details. Based on available information, FCA's recalls address the alleged defect identified in this PE. Accordingly, this investigation is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020. The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018. This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025. In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency. In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly. FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details. Based on available information, FCA's recalls address the alleged defect identified in this PE. Accordingly, this investigation is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Back Over Prevention: Sensing System: Camera
On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles. Complainants reported experiencing black screens, upside down images, flashing images, or blurred images. A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in calendar years (CY) 2019 and 2020. The rate of camera related warranty repairs for models built in CY 2019-2020 was nearly double that of vehicles built in CY 2017-2018. This increase in warranty claims occurred after the introduction of a new camera part number. ODI presented this analysis to FCA in February 2025. In response, FCA started a review of component change history in February 2025 and opened an internal investigation into MY 2019-2020 Dodge Journey and 2019-2021 Ram Promaster vehicles in May of 2025. On August 26, 2025, FCA submitted a Part 573 Safety Recall Report to the agency. In the report, FCA notes that a damaged microprocessor may cause the camera to not function properly. FCA will replace defective cameras in the recalled vehicles with an updated part that mitigates the issue. See NHTSA recalls 25V552 and 25E052 for further details. Based on available information, FCA's recalls address the alleged defect identified in this PE. Accordingly, this investigation is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.