Engine. Review the 135 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 118 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 94 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

30 crash reports9 fire reports36 injury reports

Power Train complaints

77 reports

Clear category filter

22,000 miles · Oct 12, 2018

Fuel/propulsion SystemPower Train

THERE IS A BUCKING, JOLTING ACTION AT INTERVALS. AFTER STOPPING, VEHICLE LOSES PICKUP ACTION

NHTSA ODI #11140034

50,343 miles · Sep 14, 2018

Electrical SystemPower Train

Read full complaint

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE INSTRUMENT PANEL INDICATED THAT THE VEHICLE WAS IN PARK. THE INDICATOR REMAINED ILLUMINATED FOR APPROXIMATELY 10 TO 15 MINUTES. THE VEHICLE ALSO SHIFTED OUT OF GEAR WITHOUT THE CONTACT BEING IN THE DRIVER'S SEAT. AN UNKNOWN DEALER DIAGNOSED THE VEHICLE AND INDICATED THAT THERE WERE NO FAILURE CODES TO PINPOINT THE CAUSE OF THE FAILURES. THE FAILURE OCCURRED TEN OR MORE TIMES WITHIN A FEW WEEKS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,343. THE VIN WAS UNKNOWN. *TT CONSUMER STATED IT DOESN'T MATTER WHAT SPEED YOU ARE GOING. VIN IS INVALID UPDATED 02/01/19*JB

NHTSA ODI #11129507

60,000 miles · May 14, 2018

Power TrainSuspensionVisibility/wiper

Read full complaint

MY DODGE JOURNEY HAS LESS THAN 70,000 MILES ON IT. AT THIS POINT THE ENTIRE REAR DRIVE SHAFT AND ALL MOTOR AND TRANSMISSION MOUNTS HAVE BEEN REPLACED. THEY WERE ALL SEVERELY DAMAGED. TIRES SHOW SIGNIFICANT WEAR EVEN THOUGH VEHICLE IS WITHIN ALIGNMENT STANDARDS. THE FAR LEFT VENT (DRIVER'S SIDE) BLOWS COOL AIR, BUT THE OTHER THREE FRONT VENTS ARE BLOWING HEAT. THERE IS A SEVERE, LOUD ROARING SOUND THAT HAS YET TO BE DIAGNOSED. THIS IS A RIDICULOUS AMOUNT OF PROBLEMS IN SUCH A SHORT TIME OF VEHICLE USAGE.

NHTSA ODI #11093720

87,000 miles · Apr 30, 2018

Electrical SystemPower TrainUnknown Or Other

Read full complaint

THE VEHICLE WILL LOSE POWER WHILE DRIVING DOWN THE ROAD AND SIMULTANEOUSLY THE TRACTION CONTROL LIGHT ACTIVATES FOLLOWED BY THE CAR LAUNCHING FORWARD AND THE SERVICE AWD AND ABS LIGHTS ACTIVATING. THE VEHICLE WAS TAKEN TO A CHRYSLER GARAGE WHICH DUPLICATED THE PROBLEM AND SAW THE FAULTS IN THE COMPUTER. HOWEVER THE GARAGE WAS UNABLE TO FORMULATE A SOLUTION. THEY STATED THEY CHECKED ALL THE CONNECTIONS AND RAN THE VEHICLE APPROXIMATELY 160 MILES WITHOUT ANY ADDITIONAL OCCURRENCES AND RELEASED THE VEHICLE WITHOUT ANY FURTHER REPAIR. 4 DAYS LATER AND APPROXIMATELY 150 MILES THE PROBLEM RECURRED IN A PARKING LOT WHILE BACKING UP WITH THE LIGHTS ACTIVATING IN THE SAME SEQUENCE.

NHTSA ODI #11091104

60,000 miles · Mar 22, 2018

EnginePower TrainSteering

Read full complaint

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN AND FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TURPIN DODGE CHRYSLER AND JEEP, 90 KENNEDY RD, DUBUQUE, IA 52002) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HOSE PUMP FAILED AND THERE WAS METAL DEBRIS IN THE TRANSMISSION AND ENGINE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED A TRANSMISSION AND ENGINE FLUSH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE REPAIRS WERE NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI #11080909

16,000 miles · Aug 24, 2017

Power Train

Read full complaint

AT TIMES THE CAR REFUSES TO DOWNSHIFT IN ORDER TO SAFELY ACCELERATE WHEN NEEDED. COMMON EXAMPLE IS WHEN COMING TO A "ROLLING STOP" AT A STOPLIGHT AND PREPARING TO TURN LEFT THROUGH AN INTERSECTION, THE CAR IS USUALLY IN 3RD OR 4TH GEAR. WHEN WE PRESS THE GAS PEDAL, 3RD OR 4TH GEAR AREN'T LOW ENOUGH GEARS TO MAKE THE CAR SAFELY ACCELERATE THROUGH THE INTERSECTION SO YOU'RE LEFT JUST CREEPING THROUGH IT IN 3RD OR 4TH GEAR WHEN THE CAR SHOULD'VE DOWNSHIFTED TO 1ST OR 2ND GEAR FROM RECOGNIZING THE GAS WAS DEPRESSED SIGNIFICANTLY. BUT OVER AND OVER AGAIN THIS SCENARIO PLAYS OUT AND IT'S PUT MY WIFE AND FAMILY IN DANGER EACH TIME. IT WAS FOUND AT THE SERVICE APPOINTMENT AT LUCAS DODGE IN JUNE OF 2017 THAT THERE WAS A TRANSMISSION FLUID LEAK. IT IS UNKNOWN HOW LONG THIS LEAK EXISTED OR HOW MUCH FLUID LEAKED OUT OR HOW MUCH MECHANICAL TRANSMISSION DAMAGE OCCURRED. WE BOUGHT THIS CAR BRAND NEW AND IT'S NOW BEEN IN FOR AT LEAST 5 REPAIR ATTEMPTS FOR THIS PROBLEM AND WE KNOW THE WAY IT IS BEHAVING ISN'T NORMAL AS IT DIDN'T ACT THIS WAY WHEN WE FIRST BOUGHT IT, PLUS WE'VE HAD 2 IDENTICAL LOANER DODGE JOURNEY'S AND THEY DO NOT ACT THIS WAY.

NHTSA ODI #11019271

16,500 miles · Jul 26, 2017

EnginePower TrainSteering

I WAS DRIVING MY CAR OUT OF A DRIVE THROUGH AND WHEN I GOT TO WHERE I NEEDED TO TURN, MY ENGINE JUST SHUT OFF. CAR STARTED ROLLING ELECTRICAL WAS STILL ON (LIGHTS, ETC;) BUT THE STEERING WHEEL WOULD NOT TURN AT ALL. I HAD TO PUT IT IN PARK, TURN IT OFF AND THEN TURN IT BACK ON AGAIN. AFTER THAT, IT WORKED AGAIN. WHAT IF THIS HAP…

Read full complaint

NHTSA ODI #11010820

19,973 miles · Jul 14, 2017

Electrical SystemEnginePower Train

WHEN IN MOTION GOING AT VARIETY SPEEDS THE CAR STALLS MID MOVEMENT AND POWER STEERING STOPS. IT HAS HAPPENED AT STOPS AS WELL AS IN MOTION.

NHTSA ODI #11005383

9,100 miles · Aug 6, 2016

Electrical SystemElectronic Stability Control (esc)Engine

Read full complaint

I PURCHASED MY VEHICLE IN NOVEMBER 2015, JUST TWO WEEKS AGO WHILE STOPPED AT A LIGHT MY VEHICLE JUST TURNED OFF . WHEN TRYING TO RESTART MY VEHICLE JOLTED THEN TURNED ON, I TOOK TO THE DEALERSHIP THEY STATED ALL IT NEEDED WAS A SOFTWARE UPDATE AND IT WOULD FIX IT AND THAT IT WOULD NEVER HAPPEN AGAIN. WHILE 4 DAYS LATER IT HAPPENED AGAIN THIS TIME THE VEHICLE WAS IN MOTION WE WERE TURNING A CORNER AND BAM THE CAR TURNS OFF AGAIN ALMOST GETTING SLAMMED BY ANOTHER VEHICLE. I HAD TO HELP MY.HUSBAND PULL THE WHEEL TO TURN, THE STEERING WHEEL LOCKED BRAKED DIDN'T WORK OR ACCELERATOR. I OPENED A CASE WITH CHRYSLER AND THEY SAY THEY CAN'T DO ANYTHING FOR ME. I REALLY NEED HELP.WITH THIS SOME PLEASE HELP THIS IS A UNSAFE VEHICLE

NHTSA ODI #10893730

5,000 miles · Jul 1, 2016

Power Train

Read full complaint

I BOUGHT THE 2015 DODGE JOURNEY FOR MY FAMILY, SHORTLY AFTER I PURCHASED THE VEHICLE, I NOTICED THE TRANSMISSION WAS SLOW TO PICK UP SPEED. SINCE IT WAS A BRAND NEW VEHICLE, I FIGURED THE KINKS WERE JUST GETTING WORKED OUT. I TOOK THE DODGE IN FOR A RECALL FOR A DIFFERENT ISSUE, AND TOLD THEM CHECK MY TRANSMISSION. THEY TOLD ME THE TRANSMISSION WAS A "LEARNED" TRANSMISSION MEANING IT HAS TO GET ADJUSTED TO THE WAY IT'S BEING DROVE AND COULD NEED UPDATING. THE DEALER CHECKED IT AND SAID NOTHING WAS WRONG. A WEEK LATER IWAS ON THE FREEWAY AND IT DIDN'T WANT TO PICK UP SPEED LIKE IT SHOULD. THE CAR ACTS LIKE IT GETS STUCK IN BETWEEN GEARS. EVERYTIME I GET A RECALL,OR TAKE IT IN FOR SERVICE I HAVE THEM CHECKTHE TRANSMISSION, AND THE ANSWER IS ALWAYS THE SAME. THE TRANSMISSION IS STILL JERKING AND NO SOLUTION TO THE PROBLEM. NOW I AM VERY RELUCTANT TO PUT MY WIFE AND KIDS INTHIS VEHICLE WITH THESE ISSUES.

NHTSA ODI #10882153

Official recalls

18V332000 · Electrical System:software; Electrical System:wiring; Vehicle Speed Control:cruise Control

May 17, 2018

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence & remedy

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Additional source detail variants (3)

Electrical System:software

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Vehicle Speed Control:cruise Control

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Electrical System:wiring

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

17V432000 · Air Bags:frontal

Jul 7, 2017

Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.

Consequence & remedy

Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.

Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T47.

16V273000 · Steering:hydraulic Power Assist:hose, Piping, And Connections

May 6, 2016

Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Consequence & remedy

Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.

15V675000 · Electronic Stability Control (esc); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Oct 19, 2015

Chrysler (FCA US LLC) is recalling certain model year 2012-2015 Dodge Journey vehicles manufactured April 21, 2012, to April 14, 2015. In the affected vehicles, water may enter the wiring harness for the Anti-lock Brake System (ABS) module and leak into the module, disabling the ABS and/or the Electronic Stability Control (ESC) system.

Consequence & remedy

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R61.

Additional source detail variants (2)

Electronic Stability Control (esc)

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R61.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

15V431000 · Engine And Engine Cooling:engine

Jul 7, 2015

Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.

Consequence & remedy

Consequence: If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R32.

14V711000 · Equipment:other:labels

Nov 7, 2014

Chrysler Group LLC (Chrysler) is recalling certain model year 2014-2015 Dodge Journey vehicles manufactured October 25, 2013, to August 22, 2014. The affected vehicles may be equipped with tire placard labels which contain inaccurate seating capacity and occupant/cargo combined weight information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110, "Tire Selection and Rims for Passenger Cars."

Consequence & remedy

Consequence: With inaccurate information on the tire placard, the operator may overload the vehicle, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install a correct tire placard label, free of charge. The recall began April 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P70.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA24003 · Vehicle Entrapment

Opened Aug 1, 2024 · No close date supplied

Status: open (inferred from source dates) · Latches/locks/linkages

The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

RQ22002 · Stall From Crankshaft\camshaft Failure

Opened Jul 22, 2022 · Closed Jun 16, 2025

Status: closed (inferred from source dates) · Engine And Engine Cooling:engine:crank/camshaft Position Sensor

On December 13, 2016, the National Highway Traffic Safety Administration (NHTSA) received recall 16V-907 from Fiat Chrysler Automobiles (FCA) that identified a safety defect involving crankshaft or camshaft sensor failures on certain 2016 Model Year Dodge Journey, Jeep Compass, and Jeep Patriot vehicles. The failure of the crankshaft or camshaft sensor may lead to a loss of motive power (LOMP) in the recalled vehicles. Following the receipt of recall 16V-907, the Office of Defects Investigation (ODI) received 127 vehicle owner’s questionnaires (VOQ), in which consumers allege experiencing crankshaft or camshaft failures on similar vehicles not included in the recall. On July 22, 2022, this Recall Query was opened to further assess the scope, frequency, and safety consequences of the alleged defect described in the recall. During this investigation, ODI sent two information request (IR) letters to FCA. The first letter was sent on August 15, 2022, and the second on July 12, 2024. Responses to these IR letters, that included manufacturer claim data related to the alleged defect, were received on September 26, 2022, and September 6, 2024, respectively. Analysis of ODI and FCA claim data identified two failure modes relating to intermittent crankshaft and camshaft sensor loss of signal. The first failure mode involves a faulty crankshaft or camshaft electrical connector, as identified in recall 16V-907. The second failure mode involves a faulty crankshaft and/or camshaft position sensor. Both failure modes exhibit intermittent operation of the crankshaft and/or camshaft position sensor that can result in a malfunction indicator lamp (MIL), engine stall while driving, or a no start condition. For the first failure mode, the claim data indicates that the majority of failures resulted in a LOMP and occurred on vehicles covered by recall 16V-907. For the second failure mode, the claim data indicates that the majority of failures resulted in a MIL or no start condition and occurred on vehicles manufactured prior to the vehicles covered by recall 16V-907. VOQ and claim data submitted to NHTSA, involving vehicles built outside the scope of recall 16V-907, commonly do not describe a LOMP. These claims typically describe experiencing symptoms such as a MIL, Diagnostic Trouble Code (DTC) associated with crank/camshaft position sensor, and subsequent visits to a dealership. A substantially smaller percentage of the complaints allege an actual LOMP ( During production, FCA implemented multiple corrective actions to address the camshaft/camshaft sensor signal issue. The last of which was a software update that occurred in February 2016 and based on the claim data, addressed the crankshaft and/or camshaft position sensor issues that were leading to MIL or no start. For vehicles built prior to the software update, the sensor failures were normally covered under warranty. FCA’s assessment of the alleged defect is that the subject vehicles (not included in recall 16V-907) are not typically experiencing a LOMP when they have trouble with their crankshaft and/or camshaft position sensor and for that reason it does not represent a safety defect. FCA states consumers experience multiple warning signs including MIL illumination, drive quality changes, or no start conditions when a crankshaft and/or camshaft position sensor is failing. Based on ODI's analysis of the failure modes, the failure mode for vehicles not included in recall 16V-907 is unlikely to result in LOMP. The data indicates that vehicles not included in the recall experience LOMP at much lower rates than the recalled population. In addition, ODI is not aware of any related vehicle crashes or injuries in that time. Given these facts, a safety-related defect trend has not been identified at this time. Accordingly, this investigation is closed without action. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

Seats:front Assembly:head Restraint