Electrical System. Review the 105 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 98 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 80 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

26 crash reports8 fire reports28 injury reports

Engine complaints

98 reports

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31,012 miles · Aug 22, 2019

Engine

CAR SHUTS OFF AT SPEED HAS LIGHT ON ON DASH NOT SURE WHAT IT IS

NHTSA ODI #11245641

143,000 miles · Aug 18, 2019

Electrical SystemEngineUnknown Or Other

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MY CRUISE CONTROL QUIT WORKING AND THE TRACTION CONTROL LIGHT CAME ON AND IT WOULDN'T TURN OFF. THE DOORS STARTED LOCKING AND UNLOCKING BY THEMSELVES. I WENT TO CHURCH AND STOPPED AT FOOD CITY AFTERWARDS. I STARTED THE VEHICLE AND PUT IT IN REVERSE AND I CAN SMELL SOMETHING WEIRD AND IT WAS LIKE THE BRAKE WAS STUCK AND IT WAS HOLDING BACK. I PROCEEDED BECAUSE I WAS IN TRAFFIC AND NEEDED TO MOVE. ACCELERATION WAS LIMITED BUT I MADE IT HOME WHICH WAS LESS THAN A MILE. WHEN STOPPED THERE WAS SMOKE ROLLING OUT FROM UNDER THE FRONT PASSENGER SIDE AREA AND THERE WAS FLUIDS RUNNING ALL OVER THE GROUND. THIS WAS A VERY DANGEROUS SITUATION BECAUSE I HAD MY CHILDREN IN THE CAR. THERE IS A SCRUBBING AND PECKING NOISE BUT IT SOUNDS LIKE IT'S COMING FROM THE REAR END. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE. CHECK ENGINE LIGHT IS ON BUT IT'S BEEN ON. I'VE HAD IT CHECKED AND SHOWS NOTHING WRONG AND HAD IT TURNED OFF AND IT CONTINUES TO COME ON. ALTERNATOR HAS BEEN REPLACED AS WELL AS NEW BATTERY. IT SEEMS TO HAVE ELECTRICAL ISSUES WITH THE DOORS LOCKING AND UNLOCKING. SO DANGEROUS! AFFECTS STEERING AND CONTROL OF VEHICLE AND COULD CAUSE A FIRE AND NOT BE ABLE TO GET OUT OF THE VEHICLE. AFTER SEEING ALL OF THE REVIEWS AND PROBLEMS WITH THESE VEHICLES THEY ALL NEED TO BE RECALLED BECAUSE NONE OF THEM ARE SAFE BECAUSE IT'S OBVIOUS THAT THE DEALERSHIPS DON'T EVEN KNOW HOW TO FIX THEM. IF THEY ATTEMPT ONE ISSUE THERE ARE EVEN MORE ISSUES THAT OCCUR. THE REPAIRS ARE COSTLY AND THIS IS HAPPENING WAY TOO OFTEN WITH TOO MANY JOURNEYS. THEN WE ARE STUCK WITH A LEMON TO PAY FOR AND NO VEHICLE BECAUSE OF THESE COSTLY REPAIRS ALONG WITH THE DANGERS IMPOSED. PLEASE RECALL THESE DANGEROUS AND REPAIR COSTLY VEHICLES! THEY DON'T NEED TO BE ON THE ROADS. PROBLEMS STARTED NOT LONG AFTER PURCHASE BUT THEY HAVE ESCALATED AND HAVE GOTTEN MORE SERIOUS, DANGEROUS, AND COSTLY.

NHTSA ODI #11244747

68,200 miles · Aug 6, 2019

Electrical SystemEngineSteering

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ON APPROXIMATELY 6-8 DIFFERENT OCCASIONS IN THE LAST 3 YEARS, MY 2014 DODGE JOURNEY HAS SHUT ITSELF OFF WHILE I'VE BEEN DRIVING IT. THE FIRST 3 TIMES I WAS DRIVING STRAIGHT & AFTER THE 3RD TIME, THE DEALER REPLACED THE CRANK SHAFT SENSOR BUT IT CONTINUED TO HAPPEN. THERE SEEMED TO BE NOTHING TO NOTE WHEN IT WOULD HAPPEN, UNTIL RECENTLY, IT SHUT OFF ON 2 OCCASIONS WHEN I WENT OVER A BUMP & GOING IN A FORWARD MOTION IN BOTH CASES. THE FIRST TIME I WAS GOING 55MPH, THE 2ND 25MPH SO NOT SURE THE SPEED HAD ANYTHING TO DO WITH IT. BROUGHT IT BACK TO DEALER & THEY DID AN ENGINE CONTROL MODULE UPDATE. THIS WAS ONE WEEK AGO AND IT HAPPENED AGAIN TODAY. I WAS AGAIN IN A FORWARD MOTION, ACTUALLY JUST STARTED ACCELERATING FROM A RED LIGHT, SO WAS PROBABLY NOT GOING MORE THAN 35-40MPH WHEN IT HAPPENED. I FELT LIKE THIS IS AN ISSUE YOUR ORGANIZATION NEEDED TO KNOW ABOUT ON MANY LEVELS BUT THE LARGEST ONE FOR ME IS AS A FULL-TIME MOM. I HAVE HAD MY SON IN THE CAR WITH ME ON ALMOST EVERY ONE OF THESE OCCASIONS AND TO SAY IT'S TERRIFYING WOULD BE AN UNDERSTATEMENT. EVERYTHING ON THE CAR LOCKS AND I HAVE ABOUT 3 SECONDS TO TRY AND GUIDE MY CAR OUT OF TRAFFIC WITHOUT GETTING HIT. THE CAR DOES RESTART ONCE YOU PUT IT IN PARK AND PUSH THE IGNITION BUTTON BUT I WOULD NOT WISH THIS FEAR ON MY WORST ENEMY. HOPE THIS HELPS IN SOME WAY. BTW, TODAY I IMMEDIATELY DROVE MY CAR TO MY HUSBAND AT WORK AND HE WILL BE DRIVING IT BACK TO THE DEALERSHIP TODAY UNTIL THEY CAN HOPEFULLY FIX IT FOR GOOD. ALTHOUGH AT THIS POINT, IF I NEVER SAW THAT CAR AGAIN, IT'D BE TOO SOON.

NHTSA ODI #11242092

93,984 miles · Jun 30, 2019

Electronic Stability Control (esc)EngineVehicle Speed Control

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I WENT INTO MY CHURCH FOR ABOUT 2 HOURS AND CAME BACK OUT AND STARTED THE CAR TO LET IT COOL DOWN FOR MY KIDS. AS IT SAT IDLING ALL OF A SUDDEN MY CHECK ENGINE LIGHT IS ON, MY ETC LIGHT IS FLASHING, AND MY ESC OFF LIGHT IS ON. SHUT IT OFF AND TURNED IT BACK ON AND THE ENGINE LIGHT WAS ON. STARTED DRIVING AND THE ETC LIGHT STARTED FLASHING AND ESC OFF LIGHT CAME ON. MY CAR SLOWED DOWN FROM 60MPH ON THE HIGHWAY AND I COULDN'T SPEED BACK UP. I HAD TO PULL OVER AND TURN CAR OFF AND BACK ON 3 TIMES TO MAKE IT BACK HOME. TO MAKE IT HOME I HAD TO PUT CRUISE CONTROL ON AND HOPE I DIDN'T GET BEHIND SOMEONE GOING SLOWER THAN ME BECAUSE ALL THE LIGHTS WOULD COME BACK ON.

NHTSA ODI #11228529

110,000 miles · Jun 19, 2019

Engine

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SINCE OWNING THE VEHICLE, BOUGHT BRAND NEW, EVERY SO OFTEN WHILE DRIVING THE RADIO AND ALL THE LIGHTS WOULD TURN OFF AND THEN COME BACK ON. RECENTLY WHEN DRIVING MY CHECK ENGINE LIGHT CAME ON. AT THAT POINT IT WAS A FRIDAY NIGHT MY MECHANIC WAS ALREADY CLOSED SO WHEN HE OPENED BACK UP ON TUESDAY I CALLED TO BRING THE CAR IN AND ON MY WAY THERE THE CAR STARTED MAKING A HORRIBLE NOISE. WHILE DRIVING DOWN A BUSY ROAD I FELT THE ACCELERATION GIVE AND I COULD NOT GET IT TO ACCELERATE SO I STARTED TO MAKE WAY OFF THE HIGHWAY WHEN THE ENGINE JUST DIED. HAD IT TOWED TO MY MECHANIC WHERE HE CANNOT FIGURE OUT WHY IT DIED. THERE WAS NO WATER, ALL THE FLUID LEVELS WERE PERFECT. HE WAS BAFFLED AS TO HOW THE ENGINE COULD JUST DIE. HE SAID HE HAS NEVER SEEN THIS HAPPEN FOR NO REASON. FINALLY FOUND AN ENGINE TO REPLACE IT A MONTH LATER, BUT THAT ENGINE HAS 96,000 MILES ON IT.

NHTSA ODI #11221287

100,000 miles · Jun 13, 2019

Engine

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TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED THAT OIL WAS LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER DODGE RAM OF SUPERSTITION SPRINGS (6130 E AUTO PARK DR, MESA, AZ 85206, (480) 569-2986) WHERE IT WAS DIAGNOSED THAT THE LEFT CYLINDER HEAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID.

NHTSA ODI #11219795

76,754 miles · May 9, 2019

Electronic Stability Control (esc)Engine

I'VE HAD MY THROTTLE BODY FAIL TWICE IN 8 MONTHS. BOTH WHILE DRIVING, IT CAUSES THE CAR TO NOT BE ABLE TO ACCELERATE. ALMOST WAS IN A HORRIBLE ACCIDENT.

NHTSA ODI #11206629

15,000 miles · Mar 21, 2019

Engine

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT HEARD LOUD, ABNORMAL NOISES COMING FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. SMOLICH MOTORS (1865 NE HWY 20, BEND, OR 97701, (541) 389-1177) DIAGNOSED THAT THE CAMSHAFT AND LIFTERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WA…

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NHTSA ODI #11190591

75,000 miles · Mar 10, 2019

Air BagsEngine

THE AIR BAG WARNING LIGHT IS ON. HAVE TO TAKE IT TO A DEALER TO FIND OUT WHAT'S WRONG. ALSO THE OIL FILTER MANIFOLD CRACKED AND LEAKED OIL. HAD TO GET IT REPLACED.

NHTSA ODI #11185624

89,000 miles · Mar 8, 2019

Engine

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LIKE OTHERS ON THIS SITE, I EXPERIENCED A CHECK ENGINE LIGHT INDICATING A MISFIRE ON CYLINDER 3. I HAD THE VEHICLE REPAIRED UNDER WARRANTY AT CHAMPION DODGE IN INDIANAPOLIS, IN. THE SHOP STATED THEY REPLACED THE ENTIRE CYLINDER HEAD DUE TO A LEAKING VALVE. UPON RETRIEVING THE REPAIRED VEHICLE, THE SAME ISSUE IMMEDIATELY AROSE. I TOOK THE VEHICLE BACK TO THE SHOP AND THE SHOP IS NOW SURMISING THEY RECEIVED A DEFECTIVE PART. I FIND IT HARD TO BELIEVE THE SAME ISSUE OCCURRED TWICE WITHIN A DAY DUE TO A DEFECTIVE REPLACEMENT PART. EITHER THE SHOP DID NOT REPLACE THE PART, OR CHRYSLER HAS A SERIOUS PROBLEM WITH THEIR CYLINDER HEADS. THIS ISSUE APPEARS TO BE COMMON, WAS RECOGNIZED BY CHRYSLER ON THE 2011-2013 MODELS, BUT IS NOW AN ISSUE WITH MY 2014 MODEL. I HAVE CONTACTED A CUSTOMER CARE REPRESENTATIVE AT CHRYSLER WHO MADE ONE ATTEMPT TO CALL AND IS NEVER AVAILABLE.

NHTSA ODI #11185093

Official recalls

18V332000 · Electrical System:software; Electrical System:wiring; Vehicle Speed Control:cruise Control

May 17, 2018

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence & remedy

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Additional source detail variants (3)

Electrical System:software

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Vehicle Speed Control:cruise Control

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Electrical System:wiring

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

17V824000 · Equipment

Dec 21, 2017

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence & remedy

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

17V432000 · Air Bags:frontal

Jul 7, 2017

Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.

Consequence & remedy

Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.

Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T47.

16V273000 · Steering:hydraulic Power Assist:hose, Piping, And Connections

May 6, 2016

Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Consequence & remedy

Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.

15V675000 · Electronic Stability Control (esc); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Oct 19, 2015

Chrysler (FCA US LLC) is recalling certain model year 2012-2015 Dodge Journey vehicles manufactured April 21, 2012, to April 14, 2015. In the affected vehicles, water may enter the wiring harness for the Anti-lock Brake System (ABS) module and leak into the module, disabling the ABS and/or the Electronic Stability Control (ESC) system.

Consequence & remedy

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R61.

Additional source detail variants (2)

Electronic Stability Control (esc)

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R61.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.

15V431000 · Engine And Engine Cooling:engine

Jul 7, 2015

Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.

Consequence & remedy

Consequence: If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R32.

14V711000 · Equipment:other:labels

Nov 7, 2014

Chrysler Group LLC (Chrysler) is recalling certain model year 2014-2015 Dodge Journey vehicles manufactured October 25, 2013, to August 22, 2014. The affected vehicles may be equipped with tire placard labels which contain inaccurate seating capacity and occupant/cargo combined weight information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110, "Tire Selection and Rims for Passenger Cars."

Consequence & remedy

Consequence: With inaccurate information on the tire placard, the operator may overload the vehicle, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install a correct tire placard label, free of charge. The recall began April 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P70.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA24003 · Vehicle Entrapment

Opened Aug 1, 2024 · No close date supplied

Status: open (inferred from source dates) · Latches/locks/linkages

The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

Seats:front Assembly:head Restraint