NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
600 reportsClear category filter191 miles · Aug 11, 2014
Electrical System
WHEN YOU TURN THE KEY OVER TO START THE VEHICLE IT DOESN'T START IT JUST CLICKS, IN THE BEGINNING IT HAPPENED AT RANDOM WEEKS TO MONTHS BETWEEN THE WON'T START EARLIER PERIOD. I REPORTED IT TO THE DEALER AT FIRST OIL CHANGE ABOUT TWO MONTHS FROM PURCHASE AND THEY PUT IT ON THE COMPUTER AND STATED NOTHING WAS WRONG WITH THE VEHIC…
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WHEN YOU TURN THE KEY OVER TO START THE VEHICLE IT DOESN'T START IT JUST CLICKS, IN THE BEGINNING IT HAPPENED AT RANDOM WEEKS TO MONTHS BETWEEN THE WON'T START EARLIER PERIOD. I REPORTED IT TO THE DEALER AT FIRST OIL CHANGE ABOUT TWO MONTHS FROM PURCHASE AND THEY PUT IT ON THE COMPUTER AND STATED NOTHING WAS WRONG WITH THE VEHICLE. THEY ATTRIBUTED IT MY NOT HAVING TURNED IT OVER FULLY, OR WASN'T IN GEAR FULLY, ETC.. BECAUSE THE COMPUTER SHOWS NOTHINGS WRONG. THIS WENT ON TO NO AVAIL WITH CONSTANT COMPLAINTS TO THE DEALER. THEY WOULD PROVIDE A RENTAL KEEP IT FOR A MONTH SAY IT FAILED TO DUPLICATE AND SEND IT HOME. ONCE I PLAYED MUSICAL PART REPLACEMENT BASED ON EDUCATIONAL AND UNEDUCATIONAL GUESS WORK, I HAVE REPLACED THE KEY, BATTERY, STARTER, IGNITION MODULE AS WELL AS A WIND MODULE. DESPITE THE FACT THAT NONE OF THESE ITEM'S SHOWED DEFECTIVE. I WAS PACIFIED UNTIL MY VEHICLE REACHED 99,6?? MILES THEN TOLD WE JUST HAVE TO WAIT FOR THE PART TO GO OUT AND HOPEFULLY IT WILL REGISTER WHAT'S DEFECTIVE. WHEN IT ACTUALLY HAD BUT DIDN'T SHOW ANYTHING WRONG. THEY PAID FOR RENTALS FOR OVER A YEAR MAKING ME PICK UP MY CAR AND RETURN THE RENTAL UNTIL IT DOES IT AGAIN, AS THEY COULD ONLY AUTHORIZE RENTALS ONE MONTH AT A TIME. THIS CONTINUED FOR OVER A YEAR THEN ONCE MY CAR MADE 100,000 MILES THE DEALER STATED IT WAS OUT OF WARRANTY, IT WAS NOTHING THEY COULD DO IT COULD NOT BE FIXED. I CONTACTED CHRYSLER AND THEY ARE WORKING WITH FOWLER DODGE(DEALER) WHO STATES THEY ARE OUT OF OPTIONS. THIS VEHICLE IS CLEARLY A MANUFACTURE DEFECT AND CAN NOT BE FIXED. THE DEALER WAS AWARE IN THE VERY BEGINNING AND FAILED TO RECALL THIS DEFECTIVE VEHICLE. I'M NOW AWAITING A RESPONSE FROM CHRYSLER CASE MANAGER WHO STATES IS GOING TO GET CORPORATE INVOLVED, PLEASE HELP! PS. I'M STILL IN RENTALS AT THEIR EXPENSE. *TR
NHTSA ODI #10621566
60,672 miles · Aug 5, 2014
Electrical System
WE BOUGHT THE CAR IN APRIL 2014. THE CAR'S HORN WILL SUDDENLY GO OFF AND NOTHING YOU DO CAN MAKE IT STOP. I TOOK THE HORN FUSES OUT TO STOP THE HORN HONKING. YOU CAN STILL HEAR CLICKING UNDER THE FUSE BOX. IT DOES IT ANYTIME IT CAN BE HOT OUTSIDE DAYTIME NIGHTTIME SITTING STILL LOCKED UP DRIVING DOWN THE ROAD. WE HAD TO GET A NE…
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WE BOUGHT THE CAR IN APRIL 2014. THE CAR'S HORN WILL SUDDENLY GO OFF AND NOTHING YOU DO CAN MAKE IT STOP. I TOOK THE HORN FUSES OUT TO STOP THE HORN HONKING. YOU CAN STILL HEAR CLICKING UNDER THE FUSE BOX. IT DOES IT ANYTIME IT CAN BE HOT OUTSIDE DAYTIME NIGHTTIME SITTING STILL LOCKED UP DRIVING DOWN THE ROAD. WE HAD TO GET A NEW BATTERY A MONTH AGO. I THOUGHT THAT MIGHT CURE THE HORN HONKING BUT IT DIDN'T. NOW WE ARE HAVING SAME PROBLEM OTHER PEOPLE REPORTED ABOUT IT TAKING MULTIPLE TIMES TO CRANK IT. I THINK THERE ARE SERIOUS ELECTRICAL PROBLEMS THAT DODGE NEEDS TO CORRECT. *TR
NHTSA ODI #10619120
65,000 miles · Jul 29, 2014
Electrical System
HAVE HAD ALL KIND OF "SENSOR" PROBLEMS HORN BLOWS AT ALL TIMES HAVE TAKEN TO SHOP 4 TIMES ALL BRAKE SENSOR LIGHTS CAME ON BACK IN MAY ALSO BOB PFORTE DODGE IN MARIANNA, FL. 32446 CAN NOT SEEM TO BE ABLE TO FIX PUT ON ONE SENSOR TO SEE IF THAT WOULD STOP HORN FROM BLOWING DID NOT AND THEN MY CRUISE CONTROL KNOB FE…
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HAVE HAD ALL KIND OF "SENSOR" PROBLEMS HORN BLOWS AT ALL TIMES HAVE TAKEN TO SHOP 4 TIMES ALL BRAKE SENSOR LIGHTS CAME ON BACK IN MAY ALSO BOB PFORTE DODGE IN MARIANNA, FL. 32446 CAN NOT SEEM TO BE ABLE TO FIX PUT ON ONE SENSOR TO SEE IF THAT WOULD STOP HORN FROM BLOWING DID NOT AND THEN MY CRUISE CONTROL KNOB FELL OFF FROM WHERE THEY PUT IN SENSOR TOOK BACK PUT ON ANOTHER SENSOR DID NOT FIX TOOK BACK AND THEY HAD FAILED TO REPROGRAM AFTER PUTTING ON THAT SENSOR JEFF THE SERVICE MANAGER TOLD ME WHEN I CALLED BACK ABOUT IT THAT THEY WOULD COMPENSATE IF THIS DID NOT FIX LAST WEEK HORN STARTED BLOWING AGAIN!!!! 7/22/14 TOOK BACK TODAY AND THEY ARE HAVING TO KEEP IT OVERNIGHT LADY CALLED ME ASKING IF THE KEY FOB WAS THE ONE I HAD BEEN USING I TOLD HER THAT WHEN THIS FIRST STARTED I STARTED USING MY SPARE BECAUSE I THOUGHT MAYBE THE OTHER ONE WAS GOING OUT WE HAVE TO PULL THE FUSES EVERY TIME TO KEEP THE HORN FROM SERANADING THE COMMUNITY HORN BLOWS WHILE IN THE YARD WHILE NOT RUNNING, WHILE RUNNING AND DRIVING IT MAY GO BEEP BEEP BEEP OR SOUND OFF FOR HOURS I WANT SOMETHING DONE HOPE SOMEONE WILL TELL BOB PFORTE HOW TO FIX THIS!!!!!!!!!!!!!
NHTSA ODI #10617537
27,122 miles · Jul 23, 2014
Electrical SystemExterior Lighting
DRIVING AT 15 MPH ALL OF A SUDDEN PANEL LIGHTS TURNED OFF, SPEED AND RPM INDICATORS TURNED OFF, AIR CONDITIONER OFF, POWER WINDOWS WOULD NOT WORK. TURN SIGNALS, HEADLAMPS AND BRAKE LAMPS DID NOT WORK. ENGINE WAS STILL ON SO I PULLED TO THE SIDE AND RESTARTED THE CAR A FEW TIMES UNTIL ALL POWER WAS RESTORED. *TR
NHTSA ODI #10615704
75,000 miles · Jul 22, 2014
Electrical SystemEngine
LIKE MOST OF THE PEOPLE POSTING, I HAVE ALSO EXPERIENCED THE SAME ISSUES. MY JOURNEY WILL OFTEN TIMES NOT START ON THE FIRST, SECOND, THIRD OR FOURTH TRY. AT TIMES IT TAKES 1 MINUTE TO START, AT OTHER TIMES IT TAKES AN HOUR OR MORE. ADDITIONALLY, I HAVE EXPERIENCED THE VERY CONCERNING RANDOM HONKING. IT HAPPENS WHEN THE CAR I…
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LIKE MOST OF THE PEOPLE POSTING, I HAVE ALSO EXPERIENCED THE SAME ISSUES. MY JOURNEY WILL OFTEN TIMES NOT START ON THE FIRST, SECOND, THIRD OR FOURTH TRY. AT TIMES IT TAKES 1 MINUTE TO START, AT OTHER TIMES IT TAKES AN HOUR OR MORE. ADDITIONALLY, I HAVE EXPERIENCED THE VERY CONCERNING RANDOM HONKING. IT HAPPENS WHEN THE CAR IS TURNED OFF, DRIVING DOWN THE ROAD OR JUST STOPPED AT A RED LIGHT. THE HONKS CAN LAST ANYWHERE FROM 1 SECOND TO MINUTES WORTH OF INTERMITTENT BEEPS. THIS IS BY FAR AND AWAY THE ABSOLUTE WORST CAR I HAVE EVER PURCHASED. *TR
NHTSA ODI #10615353
75,207 miles · Jul 21, 2014
Electrical System
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSE THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED…
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TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSE THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,207. UPDATED 9/8/14*CN THE CONSUMER REQUESTED REIMBURSEMENT FOR PARTS AND LABOR. UPDATED 1/13/2015 *JS
NHTSA ODI #10615035
64,000 miles · Jul 21, 2014
Electrical SystemExterior Lighting
SINCE DECEMBER WHILE DRIVING THE VEHICLE ALL OF A SUDDEN THE RADIO, BLINKERS AND FRONT/BACK AND HEAD LIGHTS TURN OFF. I LITERALLY HAVE TO PULL THE VEHICLE OVER AND TURN THE CAR OFF AND RE-START THE ENGINE TILL IT HAPPENS AGAIN AND HAVE TO DO THE SAMETHING. I TOOK IT TO THE DEALERSHIP WHERE WE JUST PURCHASED THE VEHICLE TWO WEEKS…
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SINCE DECEMBER WHILE DRIVING THE VEHICLE ALL OF A SUDDEN THE RADIO, BLINKERS AND FRONT/BACK AND HEAD LIGHTS TURN OFF. I LITERALLY HAVE TO PULL THE VEHICLE OVER AND TURN THE CAR OFF AND RE-START THE ENGINE TILL IT HAPPENS AGAIN AND HAVE TO DO THE SAMETHING. I TOOK IT TO THE DEALERSHIP WHERE WE JUST PURCHASED THE VEHICLE TWO WEEKS PRIOR AND THEY STATED IT WAS ONLY A FUSE. IT CONSTANTLY STILL HAPPENS WHICH IS A SERIOUS SAFETY ISSUE ESPECIALLY WITH CHILDREN IN THE VEHICLE. IT ALSO TAKES SOMETIMES 3-5 TRIES TO START THE CAR. *TR
NHTSA ODI #10615009
Mileage unknown · Jul 14, 2014
Electrical SystemVisibility/wiper
I AM THE SECOND OWNER OF A 2010 DODGE JOURNEY (BOUGHT IN 2011). THE ORIGINAL OWNERS TRADED IT IN AFTER NOT OWNING IT A YEAR. I WAS NOT TOLD THAT IT WAS ALREADY HAVING PROBLEMS UNTIL I MET ONE OF THE MECHANICS AT THE DODGE DEALERSHIP WHEN I BROUGHT IT IN FOR IGNITION PROBLEMS. HE TOLD ME THAT HE KNEW I WOULD BE BACK. THE IGNITION…
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I AM THE SECOND OWNER OF A 2010 DODGE JOURNEY (BOUGHT IN 2011). THE ORIGINAL OWNERS TRADED IT IN AFTER NOT OWNING IT A YEAR. I WAS NOT TOLD THAT IT WAS ALREADY HAVING PROBLEMS UNTIL I MET ONE OF THE MECHANICS AT THE DODGE DEALERSHIP WHEN I BROUGHT IT IN FOR IGNITION PROBLEMS. HE TOLD ME THAT HE KNEW I WOULD BE BACK. THE IGNITION RECALL HAS BEEN COMPLETED TWICE ON MY VEHICLE. I STILL HAVE THE NOT STARTING ISSUE THAT I HAVE SEEN IN OTHER COMPLAINTS. I AM ALSO EXPERIENCING THE ELECTRICAL PROBLEMS THAT I AM READING ABOUT HERE. NO POWER TO THE DASH, WINDSHIELD WIPERS, OR WINDOWS. THIS JUST ISN'T A SAFE SITUATION. I HAVE HAD A COMPUTER MODULE REPLACED, BUT THAT DIDN'T CORRECT THE PROBLEM. THE DEALERSHIP CAN NEVER FIND THE PROBLEM. NOW I AM OUT OF WARRANTY (80,000) AND THE PROBLEM IS STILL HAPPENING AND GETTING WORSE. MY CAR HAS STOPPED WHILE GOING DOWN THE ROAD TWICE. LUCKILY I WAS ABLE TO PULL OFF AND RESTART. SOMETHING NEEDS TO BE DONE ABOUT THESE PROBLEMS. I HAVE NOT NOTIFIED DODGE DIRECTLY, BUT HAVE BEEN TO MY DODGE DEALERSHIP SEVERAL TIMES WITH THE SAME COMPLAINTS. NOTHING SEEMS TO GET FIXED. *TR
NHTSA ODI #10610544
49,000 miles · Jul 3, 2014
Electrical SystemEngine
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM AN IDLE POSITION THE VEHICLE SUDDENLY STALLED. THE VEHICLE COULD NOT BE RESTARTED UNTIL APPROXIMATELY TWO HOURS LATER. THE CONTACT INDICATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNAB…
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TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM AN IDLE POSITION THE VEHICLE SUDDENLY STALLED. THE VEHICLE COULD NOT BE RESTARTED UNTIL APPROXIMATELY TWO HOURS LATER. THE CONTACT INDICATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. UPDATED 8/19/14*CN THE CONSUMER STATED THE IGNITION SNAPPED OUT OF POSITION WHEN THE VEHICLE WAS RUNNING, AND THE VEHICLE WOULD NOT RE-START. THE ELECTRICAL SYSTEM WAS CHECKED FOUR TIMES. UPDATED 09/16/14
NHTSA ODI #10608146
25,000 miles · Jul 2, 2014
Electrical SystemService Brakes
THERE ARE TIMES WHEN THE IGNITION WOULD JUST CLICK, WHEN ATTEMPTING TO START THE CAR. I HAVE TO REMOVE THE KEY MULTIPLE TIMES AND TRY TO START IT, TILL IT STARTS. I WOULD BE DRIVING AND ALL THE ELECTRICAL COMPONENTS IN THE VEHICLE WOULD JUST GO DEAD. (ALL ELECTRONICS IN DASH BOARD, AIR CONDITIONING, RADIO). I WOULD HAVE TO P…
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THERE ARE TIMES WHEN THE IGNITION WOULD JUST CLICK, WHEN ATTEMPTING TO START THE CAR. I HAVE TO REMOVE THE KEY MULTIPLE TIMES AND TRY TO START IT, TILL IT STARTS. I WOULD BE DRIVING AND ALL THE ELECTRICAL COMPONENTS IN THE VEHICLE WOULD JUST GO DEAD. (ALL ELECTRONICS IN DASH BOARD, AIR CONDITIONING, RADIO). I WOULD HAVE TO PULL OVER, TURN THE IGNITION OFF AND RESTART THE CAR. I AM STILL EXPERIENCING THIS PROBLEM. I REPLACED THE KEY, THINKING IT WAS THE PROBLEM AND I CONTINUE TO HAVE THIS PROBLEM. I HAVE HAD TO REPLACE THE TIRES ON THIS CAR/TRUCK 4 TIMES AT AN AVERAGE OF 30 THOUSAND MILES. I HAD THE ROTATION AND BALANCES AS RECOMMENDED. THE TIRES WORE UNEVEN TO THE POINT WHERE THE WIRES WERE EXPOSED ON THE INSIDE OF THE WHEELS. BASED ON THE DEALERS I HAVE NOT NEEDED A FRONT END ALIGNMENT. I HAVE ALSO HAD THE BRAKES REPLACED ON THIS VEHICLE THREE TIMES IN THE FRONT AND TWICE IN THE REAR. THE VEHICLE HAS 115, 000 MILES AND I HAVE NEVER HAD TO REPLACE PART ON A CAR LIKE I HAVE HAD TO DO WITH THIS ONE. *TR
NHTSA ODI #10607705
NHTSA investigations
4EA24003 · Vehicle Entrapment
Opened Aug 1, 2024 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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