NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
767 reportsClear category filter129,988 miles · Oct 24, 2018
Electrical SystemEngineUnknown Or Other
NOT RIGHT,, TRANSMISSION STOPPED ON ME DRIVING, K & M DODGE MECHANIC SAYS IT'S NOT MY FAULT THAT THE TRANSMISSION JUST STOPPED ON ME WHILE DRIVING, HE SAID THE 2 GEAR ISN'T THERE, THIS IS 2 TIMES NOW I ALMOST GOT KILLED, TO TOP THAT OFF I PURCHASED THIS MUSED VEHICLE ON 2/16/2018 & PAID CASH OF $4,263.00 I ASKED IF THIS CAR HA…
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NOT RIGHT,, TRANSMISSION STOPPED ON ME DRIVING, K & M DODGE MECHANIC SAYS IT'S NOT MY FAULT THAT THE TRANSMISSION JUST STOPPED ON ME WHILE DRIVING, HE SAID THE 2 GEAR ISN'T THERE, THIS IS 2 TIMES NOW I ALMOST GOT KILLED, TO TOP THAT OFF I PURCHASED THIS MUSED VEHICLE ON 2/16/2018 & PAID CASH OF $4,263.00 I ASKED IF THIS CAR HAD ANY PROBLEMS BC I DO NOT WANT TO PUT ANY MONEY INTO IT.. HE TOLD ME & MY PARENTS ONLY NEEDED REAR TIRES, I ASKED IF IT'S NEEN IN A CAR ACCIDENT, HE SAID NO.. HE SAID I WILL BE THE 2ND OWNER,, SOMETHING ISN'T RIGHT, SO I TOOK IT IN ON 2/17/2018 TO GET 2 NEW REAR TIRES & OMG, ARE YOU KIDDING ME,, THIS CAR DIDN'T HAVE ANY AIRBAGS, ELECTRICAL SYSTEM WAS MESSED UP, HAD TO HAVE A OIL CHANGE ON 2/22/2018, THEN IT WENT IN REPAIR SHOP ON 2/26/2018 FOR RECALL ON AIRBAGS, THEN GOT IT BACK ON 3/26/2018, JUST FOR IT TO GO BACK IN ON 4/1/2018 FOR A BALL JOINT/TIE RODS/ROTORS/BRAKES FRONT & BACK/ WHEEL ALIGNMENT/NEW BATTERY YOU GOT TO BE KIDDING ME,, I AM PISSED AS HECK, FOUND OUT I'M THE 4TH/5TH OWNER,, IT WAS IN S CAR ACCIDENT PASSENGER SIDE IN OCT 2017 CAR STALLED ON PPL, MINOR FRAME WORK, CAR IS MISSING LOTS OF PARTS, THEN I HAD TO BUY ANOTHER TIRE FRONT PASSENGER SIDE, KEY FOB DOESN'T WANT TO START CAR,,THEN I ALMOST GOT HIT DRIVING BC IGNITION STOPPED ON ME DRIVING,, THEN HAD STARTER REPLACED NEW ON 8/26/2018 TO TOP THAT OFF ON AUG 28 CAR STALLS AGAIN, FRIEND COMES OVER WITH METER TO CHECK OUT CAR STATISTICS & SAYS CAR NEEDS THE TRANSMISSION CONTROL MODULAR RESET SO I CAN DRIVE, SO THEN TRY TO DRIVE CAR ON SEPT 5TH, WON'T MOVE, SO I HAVE TO GET RIDES, THEN ON SEPT 12TH START UP, TRY TO DRIVE IT & THE CAR STOPS, TRIED TO DRIVE IT BACK TO K & M DODGE ON SEPT 12TH 2018,, IT'S BEEN THERE SINCE THAT DAY BC NOT DRIVABLE, NEEDS A NEW TRANSMISSION, I CAN'T AFFORD BC I AM ON DISIBILITY (SOCIAL SECURITY DISABILTY), I CALLED A LAWYER ON 2/17/2018
NHTSA ODI #11142435
140,000 miles · Oct 23, 2018
Electrical System
THE CAR WOULD RANDOMLY FAIL TO START. SOMETIMES THE BATTERY WOULD COMPLETELY DRAIN. PUTTING IT IN NEUTRAL WOULD SOMETIMES WORK BUT NOT ALWAYS.
NHTSA ODI #11142243
70,000 miles · Oct 15, 2018
Electrical System
JOURNEY WOULD NOT START DESPITE HEALTHY BATTERY & OTHER COMPONENTS WHILE STATIONARY. HAD HAPPENED MULTIPLE TIMES AFTER BEING DRIVEN FOR ABOUT 30 MILES OR AFTER SITTING OVERNIGHT. HAVE BEEN TOLD THEY DON'T KNOW WHAT IS CAUSING THE ISSUE. HUNDREDS OF OTHER DODGE OWNERS COMPLAIN IN ONLINE FORUMS ABOUT THE SAME ISSUE. PROBLEM DI…
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JOURNEY WOULD NOT START DESPITE HEALTHY BATTERY & OTHER COMPONENTS WHILE STATIONARY. HAD HAPPENED MULTIPLE TIMES AFTER BEING DRIVEN FOR ABOUT 30 MILES OR AFTER SITTING OVERNIGHT. HAVE BEEN TOLD THEY DON'T KNOW WHAT IS CAUSING THE ISSUE. HUNDREDS OF OTHER DODGE OWNERS COMPLAIN IN ONLINE FORUMS ABOUT THE SAME ISSUE. PROBLEM DIDN'T START UNTIL WE HAD THE RECALL REPAIRS DONE FOR THE IGNITION AND AIRBAGS.
NHTSA ODI #11140408
133,942 miles · Oct 14, 2018
Electrical SystemPower Train
BOUGHT A USED 2009 DODGE JOURNEY IN FEBRUARY, HAVE REPLACED THE BATTERY AND STARTER IN THE LAST FEW MONTHS. SOMETIMES WE CAN START THE CAR NORMALLY, SOMETIMES YOU HAVE TO JUMP THE CAR OFF. YESTERDAY, THE CAR WOULD NOT SHIFT OR START, TRIED THE NEUTRAL SAFETY SWITCH WHICH ENABLED ME TO PUSH THE JOURNEY BUT STILL WOULD NOT CRANK. …
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BOUGHT A USED 2009 DODGE JOURNEY IN FEBRUARY, HAVE REPLACED THE BATTERY AND STARTER IN THE LAST FEW MONTHS. SOMETIMES WE CAN START THE CAR NORMALLY, SOMETIMES YOU HAVE TO JUMP THE CAR OFF. YESTERDAY, THE CAR WOULD NOT SHIFT OR START, TRIED THE NEUTRAL SAFETY SWITCH WHICH ENABLED ME TO PUSH THE JOURNEY BUT STILL WOULD NOT CRANK. RESEARCH ONLINE SHOWS THAT MANY OTHER CONSUMERS HAVE OR ARE EXPERIENCING THE SAME PROBLEM. I FEEL DODGE NEEDS TO TAKE RESPONSIBILITY AND FIGURE OUT WHY THESE VEHICLES ARE MALFUNCTIONING. IT'S COSTING US MONEY AND TIME WE DO NOT HAVE TRYING TO CHASE DOWN AN ELECTRICAL ISSUE. I EVEN HAD THE PCM CHECKED OUT AND IT TOO WAS IN A GOOD BILL OF HEALTH
NHTSA ODI #11140200
67,000 miles · Sep 30, 2018
Electrical System
CAR DOES NOT START AFTER BEING PARKED - SOMETIMES WHEN TURNED OFF FOR A SHORT TIME (LIKE GETTING GASOLINE), SOMETIMES AT THE END OF A WORK DAY OR OVERNIGHT. THE CAR WILL SOMETIMES START ON ITS OWN AFTER LEAVING IT ALONE FOR MORE THAN A FEW HOURS. CAR HAS BEEN INTO SHOP SEVERAL TIMES AND HAS HAD THE FOLLOWING DONE: CHANGED TO …
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CAR DOES NOT START AFTER BEING PARKED - SOMETIMES WHEN TURNED OFF FOR A SHORT TIME (LIKE GETTING GASOLINE), SOMETIMES AT THE END OF A WORK DAY OR OVERNIGHT. THE CAR WILL SOMETIMES START ON ITS OWN AFTER LEAVING IT ALONE FOR MORE THAN A FEW HOURS. CAR HAS BEEN INTO SHOP SEVERAL TIMES AND HAS HAD THE FOLLOWING DONE: CHANGED TO NEW BATTERY 2X, CHECKED ALTERNATOR, RAN COMPUTER DIAGNOSTIC. THIS HAS HAPPENED 4 TIMES IN THE PAST YEARS. THE CAR "CLICKS" ONE TIME, POWER WINDOWS AND RADIO STILL WORK. WE ARE AFRAID THIS WILL KEEP HAPPENING.
NHTSA ODI #11132397
Mileage unknown · Sep 16, 2018
Electrical SystemService Brakes
I ALREADY FILED A REPORT ON HOW THE ELECTRICAL SYSTEM IS MESSING UP. ALSO HOW THE BRAKING SYSTEM IS TO SMALL FOR THIS VEHICLE ,AND HOW THEY WERE OUT EXTREMELY TO FAST. THIS TIME I AM TRYING TO FIND ANOTHER FORM IN WHICH I CAN THROUGH THE MAIL SYSTEM TRY AND GET HOLD OF NHTSA TO TRY AND RECEIVE A RECALL . DUE TO ME AND THE OTHER …
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I ALREADY FILED A REPORT ON HOW THE ELECTRICAL SYSTEM IS MESSING UP. ALSO HOW THE BRAKING SYSTEM IS TO SMALL FOR THIS VEHICLE ,AND HOW THEY WERE OUT EXTREMELY TO FAST. THIS TIME I AM TRYING TO FIND ANOTHER FORM IN WHICH I CAN THROUGH THE MAIL SYSTEM TRY AND GET HOLD OF NHTSA TO TRY AND RECEIVE A RECALL . DUE TO ME AND THE OTHER TENS OF THOUSANDS WHO ALSO HAVE THIS SAME PROBLEM. *JS
NHTSA ODI #11129789
Mileage unknown · Sep 16, 2018
Electrical SystemService Brakes
MY NAME IS [XXX] AND I AM COMPLAINING ABOUT MY 2009 DODGE JOURNEY R/T AWD. FIRST THE ELECTRICAL SYSTEM OR WIRING HARNESS HAS A SEVERE PROBLEM. IT DOES NOT WANT TO START LIKE IT SHOULD. I'VE BEEN THROUGH 2 GOOD INTERSTATE BATTERIES IN THE LAST 2 YEARS THAT HAVE NOT SEEMED TO WORK. NEXT AND THE MOST DANGEROUS IS THE BRAKING SYSTEM…
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MY NAME IS [XXX] AND I AM COMPLAINING ABOUT MY 2009 DODGE JOURNEY R/T AWD. FIRST THE ELECTRICAL SYSTEM OR WIRING HARNESS HAS A SEVERE PROBLEM. IT DOES NOT WANT TO START LIKE IT SHOULD. I'VE BEEN THROUGH 2 GOOD INTERSTATE BATTERIES IN THE LAST 2 YEARS THAT HAVE NOT SEEMED TO WORK. NEXT AND THE MOST DANGEROUS IS THE BRAKING SYSTEM WHICH IS TO SMALL FOR THIS VEHICLE. FROM WHAT I HAVE RESEARCHED THEY USED A BRAKING SYSTEM FROM A DODGE MAGNUM(IN THE SERIES 1 FROM 2008-2012) WHEN IT SHOULD HAVE BEEN USED FROM AN SUV. THE ROTORS WHERE OUT AFTER 9000 MILES WHILE THE FRONT PADS GO AFTER 3000-4000 MILES. LEAVING THE BACK BRAKE PADS WITH THE LONGEST LIFE OF AROUND 5000 MILES THIS IS WITH AGGRESSIVE OR NON-AGGRESSIVE DRIVING IT DOESN'T MATTER. THIS KIND OF BRAKE AND ROTOR WEAR AND TEAR IS NOWADAYS UNHEARD OF. THIS KIND OF VEHICLE IS UNSAFE AND VERY EXPENSIVE FOR THE AVERAGE AMERICAN VEHICLE OWNER. THESE VEHICLES ARE AS PLAIN AS DAY AS MUCH OF A LEMON AS THEY COME. BETWEEN THE ELECTRICAL OR IGNITION PROBLEMS THAT ARE AS PLAIN AS DAY AND CAN NOT BE FIXED BY YOUR AVERAGE MECHANIC AND THOUSANDS OF DOLLARS. ALSO THE BREAKING SYSTEM WHICH IS TO SMALL THAT ALSO CAN'T BE FIXED WITHOUT MANY THOUSAND DOLLARS WORTH OF PARTS AND LABOR. NOT TO MENTION THE THOUSANDS THAT HAVE ALREADY BEEN PUT INTO THESE PROBLEMS THAT DID NOT FIX FOR LONG. THE ONLY OTHER THING THAT I FEEL THAT CAN HAPPEN IS FOR THERE TO BE A RECALL BY DODGE. TO FIX THE ELECTRICAL-IGNITION PROBLEM AND TO HAVE A BIGGER BREAKING SYSTEM PUT ON LIKE THEY DID THE (SERIES 2 JOURNEY FROM 2012 ON TILL NOW). AND THE BRAKING ISSUES ARE BETTER. SO IF THEY CAN DO IT NOW WHY CAN THEY FIX THE SERIES 1. I THINK IT'S A COMBINATION OF LAZINESS AND GREEDINESS WITH THERE MONEY. PLEAS HELP MY VEHICLE RIGHT ALONG WITH THE OTHER TENS OF THOUSANDS WHO HAVE THE SAME PROBLEMS. DON'T LET DODGE GET AWAY WITH THIS AND HELP MAKE THESE PROBLEMS AN ACTIVE RECALL !! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11129769
47,000 miles · Sep 15, 2018
Electrical System
HORN RANDOMLY SOUNDS OFF WHILE PARKED, WHILE DRIVING. STARTED JULY 2018. AUGUST 2018 TOOK TO A DEALERSHIP, WHO COULD FIND NOTHING WRONG. ALSO, WROTE TO CHRYSLER CORPORATION NOTING THE PROBLEM. DEALERSHIP SAID THEY NEVER HEARD OF THE PROBLEM. CHRYSLER KEPT REFERRING ME TO DEALERSHIP. NO HELP FROM EITHER. I RESEARCHED AND FOUND TH…
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HORN RANDOMLY SOUNDS OFF WHILE PARKED, WHILE DRIVING. STARTED JULY 2018. AUGUST 2018 TOOK TO A DEALERSHIP, WHO COULD FIND NOTHING WRONG. ALSO, WROTE TO CHRYSLER CORPORATION NOTING THE PROBLEM. DEALERSHIP SAID THEY NEVER HEARD OF THE PROBLEM. CHRYSLER KEPT REFERRING ME TO DEALERSHIP. NO HELP FROM EITHER. I RESEARCHED AND FOUND THERE IS A HUGE PROBLEM WITH THE TIPM AND CAN CAUSE THE PROBLEM I AM HAVING. AS OF SEPTEMBER 15,2018, NEITHER DEALERSHIP NOR CHRYSLER CORP WILL LISTEN TO ME ABOUT THE TIPM ISSUE. I NOW DRIVE WITH NO HORN (FOUND OUT HOW TO REMOVE THE FUSES), CAUSING A HUGE SAFETY RISK. I NEED HELP AND NO ONE WILL HELP WITH THIS PROLEM. HORN HAS SOUNDED IN PARKING LOTS CAUSING PEOPLE TO GET ANGRY AS THEY THINK I AM HONKING AT THEM OR PEOPLE HAVE COME RUNNING OUT FROM BUILDINGS TO SEE WHAT IS HAPPENING, ONE TIME HORN SOUNDED AS AN ELDERLY LADY ENTERED A CROSSWALK AND IT SCARED HER HORRIBLY, IT SOUNDS WHILE DRIVING CAUSING OTHER DRIVERS TO BECOME ANGRY BECAUSE THEY THINK I AM HONKING AT THEM. MY CAR IS UNUSABLE IF I LEAVE FUSES IN...DANGEROUS IF I TAKE FUSES OUT.
NHTSA ODI #11129657
175,000 miles · Sep 12, 2018
Electrical SystemVisibility/wiperFire
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE PASSENGER SIDE WINDOW WAS IN THE DOWN POSITION AND FAILED TO CLOSE. THE CONTACT PLACED A BAG ON THE WINDOW; HOWEVER, WATER ENTERED THE VEHICLE. AFTERWARDS, WHILE DRIVING AT UNKNOWN SPEEDS, SMOKE EMERGED FROM THE PASSENGER SIDE DOOR, THE OTHER REMAINING DOORS …
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TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE PASSENGER SIDE WINDOW WAS IN THE DOWN POSITION AND FAILED TO CLOSE. THE CONTACT PLACED A BAG ON THE WINDOW; HOWEVER, WATER ENTERED THE VEHICLE. AFTERWARDS, WHILE DRIVING AT UNKNOWN SPEEDS, SMOKE EMERGED FROM THE PASSENGER SIDE DOOR, THE OTHER REMAINING DOORS FAILED TO LOCK, AND THE WINDOWS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT TO CALL NHTSA. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 175,000.
NHTSA ODI #11129126
68,000 miles · Sep 1, 2018
Electrical System
I HAVE HAD NOTHING BUT PROBLEMS SINCE DAY ONE OF BUYING THIS CAR. INTERMITTENTLY LAGS OR DOES NOT START FOR LONG PERIODS OF TIME. RADIO GOES IN AND OUT LIGHTS COME ON AND OFF WHILE DRIVING. SOMETIME THE BRAKE LIGHTS WORK SOMETIMES THEY DONT NO ONE KNOWS WHY. GOT STUCK IN A PARKING GARAGE FOR NINE HOURS ONE DAY BECAUSE THE CAR LO…
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I HAVE HAD NOTHING BUT PROBLEMS SINCE DAY ONE OF BUYING THIS CAR. INTERMITTENTLY LAGS OR DOES NOT START FOR LONG PERIODS OF TIME. RADIO GOES IN AND OUT LIGHTS COME ON AND OFF WHILE DRIVING. SOMETIME THE BRAKE LIGHTS WORK SOMETIMES THEY DONT NO ONE KNOWS WHY. GOT STUCK IN A PARKING GARAGE FOR NINE HOURS ONE DAY BECAUSE THE CAR LOST ALL POWER COULD NOT PUT IT INTO NEUTRAL AND I COULD NOT FIND A TOW TRUCK SMALL ENOUGH TO TOW ME OUT. THEN 9 HOURS LATER IT STARTED. NOW I SMELL BURNING UNDER THE DASH AND MY AC ONLY WORKS ON THE PASSENGER SIDE WHILE THE DRIVER SIDE BLOWS OUT HOT. THERE IS DEFINITELY SOMETHING WRONG WITH THE WIRING OF THIS CAR. THIS CAR HAS BEEN TO THE DEALERSHIP OVER 20 TIME UNDER WARRANTY FOR ALMOST ALL THE SAME PROBLEM WITH JO RESOLVE. THEY CANT RECREATION THE PROBLEMS SO I PAY DEDUCTABLES AND RENTAL CAR FEES TO GET BACK THE SAME BROKEN CAR.
NHTSA ODI #11123922
Official recalls
8May 6, 2016
Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Consequence & remedy
Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Dec 24, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2009 DODGE JOURNEY VEHICLES MANUFACTURER FROM NOVEMBER 1, 2007, THROUGH NOVEMBER 7, 2008. THE WIRES WITHIN THE FRONT DOOR WIRE HARNESSES MAY FATIGUE AND BREAK, WHICH CAN INTERRUPT THE CIRCUITS FOR THE SIDE IMPACT SENSOR(S), RESULTING IN AN AIRBAG WARNING LAMP ILLUMINATION AND LOSS OF SIDE CRASH SENSING CAPABILITY.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SIDE AIRBAG MAY NOT DEPLOY, REDUCING THE PROTECTION INTENDED FOR THE OCCUPANT AND INCREASING THE RISK OF INJURIES.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE LEFT AND RIGHT DOOR WIRING HARNESSES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Apr 9, 2009
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Additional source detail variants (3)
Air Bags:frontal
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Electrical System:wiring
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Mar 12, 2009
CHRYSLER IS RECALLING 16,852 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITHOUT OPTIONAL 115 VOLT AUXILIARY POWER OUTLET. AN UNUSED ELECTRICAL CONNECTOR FOR THE OPTIONAL 115 VOLT AUXILIARY POWER OUTLET OPTION MAY BECOME CORRODED AND COULD SHORT CIRCUIT.
Consequence & remedy
Consequence: IF THE FUSE FOR THIS CIRCUIT DOES NOT BLOW, THE CONNECTOR COULD OVERHEAT AND POTENTIALLY CATCH FIRE.
Remedy: DEALERS WILL RE-ROUTE AND STOW THE 115 VOLT AUXILIARY POWER OUTLET CONNECTOR AND PULL THE 25 AMP FUSE TO REMOVE POWER FROM THIS UNUSED CIRCUIT FREE OF CHARGE. THE RECALL BEGAN ON MARCH 30, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Oct 9, 2008
CHRYSLER IS RECALLING 712 MY 2009 SEBRING, DODGE CALIBER, AVENGER, JOURNEY, JEEP PATRIOT, AND COMPASS VEHICLES. A NEW ADHESIVE USED IN THE POWER TRAIN CONTROL MODULE (PCM) MANUFACTURING PROCESS CAN CAUSE THE PRINTED CIRCUIT BOARD TO BREAK.
Consequence & remedy
Consequence: THIS CAN CAUSE THE ENGINE TO STALL AND CAUSE A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPLACE THE PCM FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 10, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Jun 3, 2008
CHRYSLER IS RECALLING 6,692 MY 2009 DODGE JOURNEY VEHICLES EQUIPPED WITH A 3.5L ENGINE. THE ENGINE WIRING HARNESS MAY CONTACT THE LEFT TRANSAXLE MOUNT.
Consequence & remedy
Consequence: DAMAGE TO THE WIRING HARNESS COULD RESULT IN AN ENGINE COMPARTMENT FIRE.
Remedy: DEALERS WILL INSPECT THE ENGINE WIRING HARNESS FOR DAMAGE. IF THE HARNESS IS DAMAGED, THE WIRING WILL BE REPAIRED AND A TIE WRAP INSTALLED TO SECURE THE HARNESS AWAY FROM THE LEFT TRANSAXLE MOUNT. IF NO DAMAGE IS FOUND, A TIE WRAP WILL BE INSTALLED TO SECURE THE HARNESS AWAY FROM THE LEFT TRANSAXLE MOUNT. THE RECALL BEGAN ON JULY 7, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA24003 · Vehicle Entrapment
Opened Aug 1, 2024 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continues to explore other potential causes for door lock malfunction. ODI has determined that an upgrade to an Engineering Analysis (EA) is necessary to continue the review of the investigative material and to assess the risk to motor vehicle safety . To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE23008 · Vehicle Entrapment
Opened May 1, 2023 · Closed Aug 15, 2024
Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch; Latches/locks/linkages:doors:lock; Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:doors:lock
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Latches/locks/linkages:electronic Lock/latch Actuator
The Office of Defects Investigation (ODI) opened PE23008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During this investigation, ODI collected information and evidence related to the defect allegation and incident, from the manufacturer and involved parties. The information and evidence collected in this initial phase was insufficient to make a defect determination. ODI has upgraded this investigation to an Engineering Analysis (EA24003) to develop a more comprehensive understanding of whether a potential safety defect exists. To review the ODI report cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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