2010 Dodge Journey Awd

DATE 05/13/2014 MESSAGE: DEAR SIR THIS COMPLAINT IS IN REGARDS TO THE 2010 DODGE JOURNEY, CHRYSLER'S AND THE NHTSA TOTAL DISREGARD FOR THE SAFETY OF ITS OWNERS AND THE PUBLIC AT LARGE.THE BRAKES CONTINUE TO WARP DUE TO A ENGINEERING ISSUE WHICH IS BEING IGNORED BY THE NHTSA AND CHRYSLER.HELP US BEFORE SOMEONE DIES, FOR YOUR INFORMATION [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I AM A MECHANIC AND MY MOTHER OWNS A 2010 DODGE JOURNEY IT HAS 60000 ON THE ODOMETER AND I HAVE REPLACED THE ROTORS/PADS 3 TIMES WITH NAPA PREMIUM GRADE NOT THE JUNK FACTORY MY SELF. THE FRONT ONCE AND THE BACK ALL 3 TIMES. THE STEALERSHIP HAS DONE THEM 2 TIMES ON ALL FOUR CORNERS. NO RECALL THE DEALERSHIP SAID EVERYONE THEY SOLD HAS COME IN WITH THE SAME ISSUE (MOSTLY THE REAR MULTIPLE TIMES). NOT EVEN A SERVICE BULLETIN... HOW IS THIS POSSIBLE? HOW MAY TIMES IS THIS GOING TO HAPPEN? CONSUMER PROTECTION NEEDS TO GET ON THIS AND FILE A CLASS ACTION LAWSUIT. ALSO SAME ISSUE TRYING TO FIND TIRES FOR THIS CAR WAS A REAL PROBLEM. SHE PAID THE SAME AMOUNT FOR THE TIRES AS I DID FOR 33" M/TS FOR MY EXPEDITION. *TR

GOT BACK INTO CAR AT A CONVENIENT MART. STARTED IT AND THE ENGINE REVVED UP. EVERYTHING SHUT DOWN AND THEN THE ALARM STARTED GOING OFF. COULD NOT START THE CAR OR STOP THE ALARM. TOWED TO DEALER AND DEALER CANT GET IT TO COMMUNICATE WITH SCANNER. THEY CANT FIND WHAT IS WRONG. I HAVE FOUND SEVERAL COMPLAINTS ON THE ELECTRICAL SYSTEM AND DON'T UNDERSTAND WHY NO RECALLS BEFORE SOMEONE GETS HURT ! *TR

I AM CURRENTLY THE OWNER 2010 DODGE JOURNEY AWD. I HAVE HAD TO REPLACE TIRES, BRAKES, AND ROTORS NUMEROUS TIMES; NOISE FROM DRIVER DOOR, WINDOWS ROLLING DOWN AND DOORS UNLOCKING BY THEMSELVES, HARD SHIFTING IN AUTOMATIC TRANSMISSION,CAR PULSATES/STEERING WHEEL VIBRATES VIOLENTLY WHEN BRAKING STARTING AT ABOUT 40 MPH. I HAVE FREQUENT PROBLEMS WITH THE LOCKS AND ALARM WHEN TEMPERATURES DROP BELOW 40 F, CAR DOES NOT ALWAYS LOCK OR UNLOCK USING EITHER KEY FOB OR BY PRESSING BUTTON IN CAR, MUST PRESS IT MULTIPLE TIMES. LOCK MECHANISM COULD BE HEARD ATTEMPTING TO TURN, LOCK NEXT TO WINDOW APPEARED TO BE JUMPING SLIGHTLY. I HAVE BEEN HAVING PROBLEMS WITH MY CAR NOT STARTING FOR SEVERAL MONTHS. I WOULD HAVE TO TAKE THE KEY FOB OUT, TURN IT AROUND, AND INSERT IT AGAIN. IT SHUT OFF ON ME AS I WAS DRIVING 65MPH ON A MAIN HIGHWAY.. ALMOST CAUSING A CRASH. RAN A DIAGNOSTIC AND IT CAME BACK THAT MY MODULE WAS BAD, I CHECKED ONLINE AND IT SEEMS THERE WAS A RECALL ON THIS MODULE BUT ONLY FOR THE "RING." I CONTACTED THE CHRYSLER AND AFTER TWO WEEKS OF GOING BACK AND FORTH WITH THEM AND THE DEALERSHIP, THEY INFORMED ME THEY WOULD NOT HELP DUE TO HIGH MILEAGE AND OUT OF WARRANTY. WE ARE TOLD ONLY DEALERSHIPS CAN GET THIS PART, INSTALL IT, AND PROGRAM IT. MY GOOGLE SEARCHES ON THIS ISSUE SHOWS WAY TOO MANY RESULTS FOR THIS NOT TO BE A SERIOUS ISSUE THAT CHRYSLER REFUSES TO TAKE RESPONSIBILITY FOR. A RECALL NEEDS TO BE DONE ON THIS PART AS WELL WITH ALL OF THE 2010 DODGE JOURNEY'S NOT JUST THE ONES FROM A CERTAIN PLANT. ONCE I TURN OFF THE CAR, YOU CAN HEAR THE COMPUTER SHUTTING ITSELF DOWN AND MAKING ALL KINDS OF NOISE, THEN IT APPEARS TO REBOOT, THE RADIO WILL TURN ON AND STAYS ON FOR FIVE MIN. THE AUTOMATIC STARTER STARTS ON IT'S OWN ONCE YOU SHAKE THE KEY FOB.. NO NEED TO PRESS THE BUTTON ANYMORE?! KUHMO TIRES ON THIS VEHICLE HAVE BEEN REPLACED TWICE IN ONE YEAR. *TR

I AM CURRENTLY THE CO-OWNER ALONG WITH MY WIFE OF 2010 DODGE JOURNEY AWD . WE LIVE IN NORTHWESTERN ERIE COUNTY, PENNSYLVANIA. THIS AREA TRADITIONALLY RECEIVES 86 PLUS INCHES OF SNOW, AND SNOW COVERED ICY ROADS ARE THE NORM DURING THE SNOW SEASON. ON 5 MARCH 2014, MY WIFE NOTICED THAT THE LOW TIRE PRESSURE DASHBOARD WARNING LIGHT WAS ACTIVATED. I ATTRIBUTED THE SIGNAL TO THE LOW AIR TEMPERATURE WHICH WAS BELOW 0 DEGREE F. ON 6 MARCH 2014 AFTER I DROVE THE CAR IN 20+ DEGREES F. THE WARNING LIGHT REMAINED ACTIVATED. I TOOK THE VEHICLE TO MY LOCAL TIRE SHOP TO HAVE THE TIRE PRESSURE CHECKED BY THE PROFESSIONAL. THE OWNER/TECHNICIAN CHECKED THE AIR PRESSURE IN ALL TIRES. WHILE CHECKING TIRE PRESSURE, ONE RETAINING NUT (LOCATED ON THE OUTSIDE TIRE RIM) WHICH HOLDS THE TIRE SENSOR MONITOR (LOCATED INSIDE THE TIRE) SPLIT, AND ONE HALF OF THE NUT FELL ONTO THE FLOOR. UPON FURTHER INSPECTION THE REMAINING RETAINING NUTS WERE FOUND TO BE CORRODED, BUT NOT CRACKED. THE TECHNICIAN/OWNER EXPLAINED TO ME WHAT THE PROBLEM WAS, AND WHAT THE RESULTS COULD BE IF THE SENSOR MONITOR WAS NOT IMMEDIATELY REPLACE. HE ALSO GAVE ME EXAMPLES OF OTHER CUSTOMERS TO WHOM THE SAME THING HAD HAPPENED. THE BIGGEST DANGER ACCORDING TO HIM WAS A SUDDEN LOSS OF TIRE AIR PRESSURE WHICH COULD CAUSE AN ACCIDENT. HE STATED HE FINDS THE RETAINING NUT PROBLEM ONLY ON CHRYSLER/FIAT VEHICLES. I IMMEDIATELY TOOK THE VEHICLE TO THE DEALERSHIP WHERE AT MY EXPENSE THE TIRE PRESSURE SENSOR MONITOR WAS REPLACED. THE DEALERSHIP ALSO STATED THAT THEY COULD NOT UNDER FEDERAL LAW REPLACE THE SENSOR MONITOR WITH A STANDARD TIRE VALVE. I FEEL THAT THESE MONITORS NEED TO BE CONSIDER FOR A SAFETY RECALL. PLEASE ADVISE ME AND OTHER OWNERS (ESPECIALLY THOSE WHO RESIDE IN COLD, SNOWY CLIMATES) OF CHRYSLER/FIAT PRODUCTS AS TO REMEDIES TO THIS POTENTIALLY SERIOUS SAFETY CONCERN AND FINANCIAL BURDEN. *TR

PURCHASED VEHICLE NEW FROM DEALER. THE AIRBAG LIGHT STAYS ON WHEN OUTSIDE TEMP GETS BELOW 40 DEGREES. AFTER OWNING THE JOURNEY FOR A YEAR, WE HAVE HAD TO REPLACE TIRES, BRAKES, AND ROTORS AFTER ONLY 10,000 MILES; REPLACE A FAULTY BATTERY AND COMPLAINED TO DEALER ABOUT THE AIR NOISE AT DRIVER DOOR, WINDOWS ROLLING DOWN AND DOORS UNLOCKING BY THEMSELVES, HARD SHIFTING IN AUTOMATIC TRANSMISSION ALL WITHIN THE ODOMETER READING 15,000 MILES. *TR

PURCHASED NEW DODGE JOURNEY 2010 IN APRIL 2011. BASIC TYPE TIRES NEEDED TO BE REPLACED BY SEPTEMBER 2011 DUE TO WEAR. ATTEMPTED TO REPLACE WITH SNOW TIRES, NEEDED FOR SAFE WINTER DRIVING IN RURAL AREA WITH HEAVY SNOWFALL. ONLY TIRES THAT FIT WHEELS WERE ON NATIONAL BACK ORDER. USED SIZE/BRAND RECOMMENDED BY DEALERSHIP THAT ALMOST FIT IN OCTOBER 2011. SINCE THEN, I HAVE HAD TO HAVE ALL FOUR BRAKE ROTORS MACHINED, FRONT BRAKE PADS REPLACED FOR THIRD TIME NOW, NOT COVERED BY WARRANTY. CAR PULSATES/STEERING WHEEL VIBRATES VIOLENTLY WHEN BRAKING STARTING AT ABOUT 40 MPH. PULSATION/VIBRATION DOES NOT COMPLETELY GO AWAY EVEN IMMEDIATELY AFTER BRAKES WORKED ON/PADS REPLACED. I HAVE THE TIRES ROTATED EVERY 6 MONTHS, THIS DOES NOT HELP DECREASE PULSATION. AS OF JULY 2013, NO WINTER TIRES CAN BE FOUND THAT FIT THE CAR EXACTLY PER THE DEALERSHIP. CAR SLOWS DOWN TOO MUCH WHEN COASTING. GAS MILEAGE AVERAGES 17 MPG, CURRENT MILEAGE IS APPROX 43000. I HAVE FREQUENT PROBLEMS WITH THE LOCKS AND ALARM WHEN TEMPERATURES DROP BELOW 40 F, WHICH IS FROM OCTOBER TO MAY. CAR DOES NOT ALWAYS LOCK OR UNLOCK USING EITHER KEY FOB OR BY PRESSING BUTTON IN CAR, MUST PRESS IT MULTIPLE TIMES. CAR ALARM DOES NOT WORK CONSISTENTLY. IF CAR IS LOCKED WITH THE FOB, THE CAR DOES NOT ALWAYS LOCK BUT IS SOMETIMES "ARMED" AND THE ALARM FREQUENTLY GOES OFF WHEN THE DOOR IS OPENED. MUST PLACE KEY FOB IN IGNITION AND TURN CAR ON TO STOP ALARM. DRIVER SIDE DOOR FREQUENTLY WOULD NOT UNLOCK DURING WINTER, LOCK MECHANISM COULD BE HEARD ATTEMPTING TO TURN, LOCK NEXT TO WINDOW APPEARED TO BE JUMPING SLIGHTLY. DOOR HAD TO BE UNLOCKED FROM INSIDE AFTER ENTERING CAR THROUGH OTHER DOORS. DEALERSHIP STATED THEY COULD NOT GET PROBLEMS TO REPLICATE (WITH LOCKS, ALARM). *TR

I HAVE BEEN HAVING PROBLEMS WITH MY CAR NOT STARTING FOR SEVERAL MONTHS. I WOULD HAVE TO TAKE THE FOB KEY OUT, TURN IT AROUND, AND INSERT IT AGAIN. AFTER DOING THIS IT WOULD FINALLY START. ON JUNE 17, 2013, I STOPPED AT AN AUTO PARTS STORE TO GET SOMETHING AND THEN COULDN'T LEAVE. WHEN I PUT THE KEY IN, THE INDICATOR ON THE DASHBOARD READ BAD KEY. A COUPLE DAYS LATER I HAD THE CAR TOWED TO A DEALERSHIP TO GET A NEW KEY PROGRAMMED. THE ASSISTANT SERVICE MANAGER INFORMED ME HE RAN A DIAGNOSTIC AND IT CAME BACK THAT MY WIN MODULE WAS BAD AND I HAD TO REPLACE IT ALONG WITH 2 KEYS, A $968.00 BILL. I CHECKED ONLINE AND IT SEEMS THERE WAS A RECALL ON THIS MODULE BUT ONLY FOR THE "RING." MY CAR SUPPOSEDLY HAS HAD THIS PART REPLACED. I CONTACTED THE CHRYSLER AND AFTER TWO WEEKS OF GOING BACK AND FORTH WITH THEM AND THE DEALERSHIP, THEY INFORMED ME THEY WOULD NOT HELP DUE TO HIGH MILEAGE AND OUT OF WARRANTY. MY CAR STILL IS NOT FIXED BECAUSE OF FINANCIAL REASONS. WE ARE TOLD ONLY DEALERSHIPS CAN GET THIS PART, INSTALL IT, AND PROGRAM IT. MY GOOGLE SEARCHES ON THIS ISSUE SHOWS WAY TOO MANY RESULTS FOR THIS NOT TO BE A SERIOUS ISSUE THAT CHRYSLER REFUSES TO TAKE RESPONSIBILITY FOR. I RECALL NEEDS TO BE DONE ON THIS PART. *TR

OWN A 2010 DODGE JOURNEY, FRONT BRAKES SHIMMYED AT 20,000 MILES, CALLED DEALER NOT A COVERED PART. OWNER REPLACED FRONT BRAKES AND ROTORS, NO FURTHER PROBLEM THERE. ON FUEL MILEAGE HAS REDUCED FROM APPROX. 22 MILES TO GALLON TO 17 MILES TO GALLON. ALSO VEHICLE SLOWS DOWN TOO FAST UPON COASTING, FEELS LIKE DRAGGING. TIRES FROM KUMHO ARE GARBAGE, REPLACED ALL WITH DIFFERENT BRAND, WAS TOLD NO RECALL ON THOSE EITHER. TIRES WORE OUT AT 20,000 MILES, WAS TOLD BY TIRE DEALER THAT THOSE TIRES ARE FAULTY DUE TO WEAR OUT AT 15 TO 25,000 MILES. SAYS CHLYSLER KNOS ABOUT KUMHO BUT WONT RECALL THEM. OVERALL GETTING DISCOURAGED WITH CHYSLER PRODUCT, AND GETTING NO HELP ON PROBLEMS. DURING WINTER MONTH VEHICLE WENT INTO AWD DUE TO TIRES SLIPPING, MADE UGLY GRINDING NOISES AND SHAKE WHEN ACTIVATED, ALSO STUCK IN AWD. HAD TO BACK UP 500 OR MORE FEET TO GET IT TO UNLOCK OR DEACTIVATE. HAS NOT BEEN RIGHT SINCE, AND AGAIN TOLD NOT A COVERED PROBLEM. EVERYTIME I CALL ABOUT THESE PROBLEMS THEY SAY BRING IT IN BUT WARRENTY WILL NOT COVER, IM DISABILED AND I CANT AFFORD TO BRING IN AND PAY SHOP RATES JUST TO SAY ON PAPER NOT A WARRENTY PROBLEM, I HAVE TO PAY FOR REPAIRS. *TR