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2014 Dodge Grand Caravan

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2014 Dodge Grand Caravan do not stand out strongly from the model-year median of 284.

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When problems were reported

Mileage at the reported incident

224 reports with mileage · 133 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 128 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 80 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Seats. Review the 60 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

11 crash reports13 fire reports18 injury reports

Engine complaints

80 reports
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Mileage unknown · Apr 6, 2015
Engine

GOT THE CAR IN NOVEMBER 2014. AFTER 1 MONTH ENGINE LIGHT CAME ON. HAPPENED 5 TIMES SINCE . *TR

NHTSA ODI #10704092

4,000 miles · Feb 10, 2015
EnginePower Train

TL*THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT 5 MPH, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. IN ADDITION, THE ENGINE STALLED AND THE VEHICLE ROLLED BACKWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE A…

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TL*THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT 5 MPH, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. IN ADDITION, THE ENGINE STALLED AND THE VEHICLE ROLLED BACKWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 9/21/2017*CN

NHTSA ODI #10682561

4,500 miles · Feb 2, 2015
Engine

ENGINE OIL CAPACITY IS LISTED AS 6 QUARTS (US) IN MULTIPLE SOURCES, HOWEVER AFTER DRAINING AND REFILLING ENGINE ON A LEVEL SURFACE WITH 6 QUARTS, THE DIPSTICK READING SHOWED AT MIN LEVEL. AFTER ADDING AN ADDITIONAL 1/2 QUART, THE LEVEL REACHED THE FULL MARK. MOST VEHICLE DIPSTICKS ARE DESIGNED SUCH THAT THE AMOUNT OF OIL REQUI…

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ENGINE OIL CAPACITY IS LISTED AS 6 QUARTS (US) IN MULTIPLE SOURCES, HOWEVER AFTER DRAINING AND REFILLING ENGINE ON A LEVEL SURFACE WITH 6 QUARTS, THE DIPSTICK READING SHOWED AT MIN LEVEL. AFTER ADDING AN ADDITIONAL 1/2 QUART, THE LEVEL REACHED THE FULL MARK. MOST VEHICLE DIPSTICKS ARE DESIGNED SUCH THAT THE AMOUNT OF OIL REQUIRED TO RAISE THE LEVEL FROM MIN TO MAX IS 1 QUART. THERE IS NO INDICATION ON THE DIPSTICK TO INDICATE EITHER WAY. THIS MIGHT ALSO EXPLAIN WHY MY DEALER OVERFILLED THE CRANKCASE WHEN I HAD THEM PERFORM A PREVIOUS OIL CHANGE. UNDERFILLING AS WELL AS OVERFILLING THE OIL CAN RESULT IN PREMATURE ENGINE WEAR AND FAILURE, AS PER MANUFACTURERS OWN LITERATURE AND AS SUCH MAY CONSTITUTE A POTENTIAL SAFETY HAZARD. A TSB SHOULD BE ISSUED TO SPECIFY THE CORRECT CAPACITY (6.5QTS? UNLESS DIPSTICK MARKINGS ARE WRONG) AND ALSO TO EXPLAIN THE DIPSTICK MARKINGS, ASSUMING THE CURRENT DESIGN IS CORRECT. *TR

NHTSA ODI #10680580

1,154 miles · Sep 27, 2014
Electrical SystemEngine

I CAME OUT OF MY HOUSE ON FRIDAY MORNING (09/26/2014) TO FIND MY VAN PARKED IN MY CARPORT WITH THE ENGINE RUNNING. APPARENTLY MY CAR HAD STARTED THE ENGINE AND RAN FOR ABOUT 20 MINUTES BY ITSELF WITH NO HUMAN INTERACTION, THIS IS STRANGE BECAUSE I DO NOT HAVE A REMOTE STARTER AND IT DOES NOT HAVE THE ABILITY TO START ON ITS OWN…

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I CAME OUT OF MY HOUSE ON FRIDAY MORNING (09/26/2014) TO FIND MY VAN PARKED IN MY CARPORT WITH THE ENGINE RUNNING. APPARENTLY MY CAR HAD STARTED THE ENGINE AND RAN FOR ABOUT 20 MINUTES BY ITSELF WITH NO HUMAN INTERACTION, THIS IS STRANGE BECAUSE I DO NOT HAVE A REMOTE STARTER AND IT DOES NOT HAVE THE ABILITY TO START ON ITS OWN. AS I APPROACHED THE CAR I COULD SEE THAT THERE WAS NO KEY IN THE IGNITION AND THAT THE DOORS WERE STILL LOCKED. I HAVE 2 KEY FOBS, BOTH WERE IN MY POSSESSION, AND USING ONE OF THE KEY FOBS I WAS ABLE TO UNLOCK THE DRIVERS DOOR. THERE WAS NO SIGN OF FORCED ENTRY, I AM THE ONLY ONE LIVING AT MY RESIDENCE AND NO ONE ELSE HAD ACCESS TO THE CAR KEYS. I FOUND THE IGNITION SWITCH WAS IN THE OFF POSITION SO I INSERTED THE KEY FOB AND TURNED IT TO THE ON POSITION AN BACK TO THE OFF POSITION SEVERAL TIMES BUT THE ENGINE CONTINUED RUNNING. I CALLED THE DEALERSHIP THAT SOLD ME THE VEHICLE AND TALKED WITH 2 DIFFERENT SERVICE TECHNICIANS BUT NEITHER ONE COULD OFFER AN EXPLANATION. THEY ASKED ME TO BRING THE VEHICLE IN FOR SERVICE, WHICH I DID AND I AM CURRENTLY WAITING ON THE DISPOSITION. AFTER I GOT OFF THE PHONE WITH THE SERVICE TECHNICIAN THE CAR STOPPED RUNNING AND I WAS THEN ABLE TO USE THE KEY FOB TO TURN ON THE IGNITION AND TO START AND STOP THE VEHICLE NORMALLY. I HAVE OWNED THE VAN ABOUT 3 MONTHS AND PRIOR TO THIS EVENT I NOTICED THAT MY POWER DOOR LOCKS WERE OPEN SOMETIMES AFTER I HAD LEFT THE CAR LOCKED. UP UNTIL THIS INCIDENT I HAD ASSUMED THAT I ACCIDENTLY MASHED THE UNLOCK BUTTON ON MY KEY FOB WHILE IT WAS IN MY PANTS POCKET, BUT NOW I AM NOT SO SURE. *TR

NHTSA ODI #10639502

8,972 miles · Aug 21, 2014
Engine

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING AT A STOP SIGN, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE PROBLEM RECURRED ON SEVEN OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE…

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TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING AT A STOP SIGN, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE PROBLEM RECURRED ON SEVEN OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,972.

NHTSA ODI #10627228

8,525 miles · Aug 11, 2014
EngineService BrakesSteering

I WAS DRIVING DOWN THE ROAD AND WITHOUT WARNING, MULTIPLE WARNING LIGHTS APPEARED ON THE DASH/WARNING ALARMS SOUNDED. I IMMEDIATELY LOST BRAKES AND POWER STEERING. THE VEHICLE DID NOTHING WHEN PUSHING ON GAS OR BRAKE. I WAS ABLE TO PULL OFF THE ROAD AND SLOW THE VEHICLE TO A STOP. I TURNED IT OFF AND THEN WAS UNABLE TO START T…

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I WAS DRIVING DOWN THE ROAD AND WITHOUT WARNING, MULTIPLE WARNING LIGHTS APPEARED ON THE DASH/WARNING ALARMS SOUNDED. I IMMEDIATELY LOST BRAKES AND POWER STEERING. THE VEHICLE DID NOTHING WHEN PUSHING ON GAS OR BRAKE. I WAS ABLE TO PULL OFF THE ROAD AND SLOW THE VEHICLE TO A STOP. I TURNED IT OFF AND THEN WAS UNABLE TO START THE VAN. IT WOULD NOT TURN OVER, NOT EVEN TO ROLL UP THE WINDOWS. THE VAN SAT APPROXIMATELY 45 MINUTES WHILE WAITING FOR A TOW. AFTER THAT TIME, I WAS ABLE TO RESTART THE VAN. THE MALFUNCTION INDICATOR LIGHT REMAINED ON AFTER STARTING THE VAN. I WAS ABLE TO SAFELY DRIVE THE VEHICLE 5 MILES TO THE CLOSEST DEALERSHIP WITHOUT THE PROBLEM HAPPENING AGAIN. *TR

NHTSA ODI #10621569

1,125 miles · Aug 4, 2014
Electrical SystemEngine

ENGINE HAS CUT OFF NINE TIMES LEAVING NO POWER BRAKES OR STEERING. VEHICLE HAS ACCELERATED FOUR TIMES. DEALERSHIP CANNOT FIND A PROBLEM. ENGINE IDLES VERY ROUGH. *TR

NHTSA ODI #10618677

17,488 miles · Jun 24, 2014
EngineService BrakesSteering

WE WERE DRIVING 55MPH ON ROUTE 100 IN MARYLAND WHEN THE DRIVER'S KNEE BUMPED THE KEY AND THE IGNITION MOVED INTO THE OFF POSITION. THE ENGINE TURNED OFF. THE CAR LOST POWER STEERING AND BRAKES. WE TRIED TO RESTART THE CAR WHILE IT WAS STILL IN MOTION BUT IT DID NOT RESTORE THE POWER BRAKES OR POWER STEERING. WE PULLED OVER AND …

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WE WERE DRIVING 55MPH ON ROUTE 100 IN MARYLAND WHEN THE DRIVER'S KNEE BUMPED THE KEY AND THE IGNITION MOVED INTO THE OFF POSITION. THE ENGINE TURNED OFF. THE CAR LOST POWER STEERING AND BRAKES. WE TRIED TO RESTART THE CAR WHILE IT WAS STILL IN MOTION BUT IT DID NOT RESTORE THE POWER BRAKES OR POWER STEERING. WE PULLED OVER AND PUT IT IN PARK AND TURNED OFF THE IGNITION. WE RESTARTED THE VEHICLE SUCCESSFULLY. WE THEN REPRODUCED THE EVENT BY BUMPING THE DRIVER'S KNEE INTO THE KEY AGAIN WHILE PARKED, WITH THE SAME RESULTS. THIS WAS A RENTAL VAN FROM ENTERPRISE RENTAL CAR IN COLUMBIA, MD. *TR

NHTSA ODI #10605493

16,000 miles · Apr 23, 2014
Engine

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WA…

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TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 16,000.

NHTSA ODI #10584444

225 miles · Apr 10, 2014
Engine

I WAS DRIVING THIS BRAND NEW RENTAL VAN ON A 4-LANE STATE HIGHWAY. I'D BEEN ON THE ROAD LESS THAN AN HOUR WHEN I ENGAGED THE CRUISE CONTROL. THE VAN WAS IN CRUISE MODE FOR AT MOST A COUPLE OF MINUTES WHEN I SENSED THE VAN SLOWING. I LOOKED DOWN TO SEE THE TACHOMETER AT ZERO; I REALIZED ITS ENGINE HAD TURNED OFF. VERY FORTUNA…

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I WAS DRIVING THIS BRAND NEW RENTAL VAN ON A 4-LANE STATE HIGHWAY. I'D BEEN ON THE ROAD LESS THAN AN HOUR WHEN I ENGAGED THE CRUISE CONTROL. THE VAN WAS IN CRUISE MODE FOR AT MOST A COUPLE OF MINUTES WHEN I SENSED THE VAN SLOWING. I LOOKED DOWN TO SEE THE TACHOMETER AT ZERO; I REALIZED ITS ENGINE HAD TURNED OFF. VERY FORTUNATELY FOR ME, THERE WERE NO OTHER VEHICLES CLOSE BY ME. I WAS ABLE TO CRUISE TO THE SHOULDER AND COME TO A STOP. I'M NOT 100% SURE, BUT I BELIEVE ALL OF THE VEHICLE'S POWER WAS OFF (FOR EXAMPLE, I DON'T THINK I HAD POWER STEERING ANYMORE). I PUT THE VEHICLE IN PARK, RESTARTED THE IGNITION, AND DECIDED TO CONTINUE ON MY TRIP. I ENDED UP PUTTING JUST OVER 1,000 MILES ON IT OVER THE NEXT 7 DAYS, AND THE INCIDENT DIDN'T HAPPEN AGAIN. DURING THAT TIME, I WAITED PROBABLY FOR ANOTHER 400 MILES BEFORE I RISKED TRYING THE CRUISE CONTROL AGAIN (AGAIN, WHEN NO VEHICLES WERE NEARBY); NO PROBLEMS AGAIN. YET, THIS DEFINITELY COULD HAVE BEEN AN ACCIDENT-INDUCING DEFECT HAD I BEEN IN TRAFFIC IN WHICH THE UNCONTROLLED DECREASE IN SPEED COULD HAVE BEEN DANGEROUS. THIS IS OF COURSE A CHRYSLER PRODUCT, NOT A GM, MY EXPERIENCE WAS STRIKINGLY SIMILAR TO SOME OF THE STORIES I'VE HEARD / READ ABOUT PEOPLE DRIVING COBALTS. I DID REPORT THIS INCIDENT TO THE (ALAMO) RENTAL CAR GUY WHEN I RETURNED THE VEHICLE. BUT AGAIN, AFTER READING ABOUT THE COBALT IGNITION PROBLEMS OVER THE LAST COUPLE OF WEEKS, I FELT COMPELLED TO REPORT THIS TO NHTSA. *TR

NHTSA ODI #10579055

Official recalls

5

25V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:

Dec 17, 2025

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence & remedy

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

17V824000 · Equipment

Dec 21, 2017

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence & remedy

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

16V044000 · Visibility:windshield

Jan 28, 2016

FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."

Consequence & remedy

Consequence: If the windshield dislodges during a crash, there is an increased risk of occupant injury.

Remedy: Chrysler will notify owners, and dealers will replace the windshield, free of charge. The recall began March 4, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S02.

14V632000 · Tires:pressure Monitoring And Regulating Systems

Oct 8, 2014

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured March 20, 2014, to April 22, 2014, and 2014 Jeep Wrangler vehicles manufactured March 21, 2014, to April 22, 2014. Due to a software error, the Tire Pressure Monitoring System (TPMS) may fail to learn the locations of the individual sensors while the vehicle is being driven. As a result, the low tire pressure warning light will illuminate, despite the the tire pressures being within specification. Should one of the tires lose air pressure, the driver would not be notified of the change in air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 138, "Tire Pressure Monitoring Systems."

Consequence & remedy

Consequence: If the TPMS light illuminates because the sensors cannot be located, it could mask an actual low tire pressure condition, possibly resulting in tire failure, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will reprogram the TPMS module, free of charge. The recall began on October 23, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P63.

14V234000 · Electrical System

May 7, 2014

Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.

Consequence & remedy

Consequence: An overheated switch may result in a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

DP14004 · Totally Integrated Power Module Failure

Opened Sep 25, 2014 · Closed Jul 24, 2015

Status: closed (inferred from source dates) · Electrical System

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den