IllustrationSLIDING PASSENGER DOORS ON BOTH SIDES OF VAN REFUSE TO OPEN OR UNLOCK. DOORS CANNOT BE OPENED MANUALLY, WITH KEY FOB OR WITH THE BUTTON ON THE INTERIOR OF THE CAR. THIS PREVENTS PASSENGERS IN REAR (USUALLY CHILDREN) FROM BEING ABLE TO EXIT THE VEHICLE, WHICH COULD BE PARTICULARLY DANGEROUS IN THE EVENT OF A CRASH.
2011 Dodge Grand Caravan
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2011 Dodge Grand Caravan do not stand out strongly from the model-year median of 284.
About this comparison →How this year compares
Owner complaints by model year
Compare all Grand Caravan years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
330–25K
4525–50K
8350–75K
10275–100K
85100–150K
35150K+
383 reports with mileage · 147 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 332 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 127 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 92 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
9 crash reports17 fire reports15 injury reports
Electrical System complaints
332 reportsWHEN YOU PUT THE KEY IN IT IT JUST CRANKS AND CRANKS AND CRANKS BUT NEVER STARTS. WHEN IT FIRST STARTED IT WAS JUST OCCASIONALLY BUT NOW IT WONT START AT ALL SO IT JUST SITS IN THE DRIVEWAY. I'M A GRANDMOTHER RAISING HER GRANDCHILDREN BE NICE TO HAVE A VEHICLE TO TAKE THE BABIES TO THEIR APPTS. BUT OBVIOUSLY DODGE DOESN'T CARE B…
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WHEN YOU PUT THE KEY IN IT IT JUST CRANKS AND CRANKS AND CRANKS BUT NEVER STARTS. WHEN IT FIRST STARTED IT WAS JUST OCCASIONALLY BUT NOW IT WONT START AT ALL SO IT JUST SITS IN THE DRIVEWAY. I'M A GRANDMOTHER RAISING HER GRANDCHILDREN BE NICE TO HAVE A VEHICLE TO TAKE THE BABIES TO THEIR APPTS. BUT OBVIOUSLY DODGE DOESN'T CARE BECAUSE THEY ARE AWARE OF THIS PROBLEM AND DONT WANT TO MAKE THE PART AVAILABLE TO US TO FIX IT SO WE SPEND THE MONEY FOR THESE VEHICLE TO SET IN OUR DRIVEWAYS. I PURCHASED THE VAN ON A FRIDAY AND WITHIN A WEEK IT STARTED HIT AND MISS STARTING AND BY THE SECOND WEEK IN IS NOW PARKED IN MY DRIVEWAY. THIS IS CRAZY DODGE YOU NEED TO MAKE THIS RIGHT OR AT LEAST MAKE THE PART AVAILABLE FOR US TO PURCHASE SO WE CAN FIX OUR VEHICLES
I THINK THE 2011 DODGE GRAND CARAVAN MAINSTREET SHOULD BE RECALLED. THE CARS ELECTRICAL SYSTEM IS ALWAYS FALLING LIGHTS COME ON WHILE IM DRIVING AND WON'T TURN OFF FOR A HALF HOUR LAYER NO MATTER WHAT I DO. THE AIR BAG LIGHTS ARE ALWAYS COMING ON AND THE TRANSMISSION IS FAILING WHEN YOU SHIFT INTO GEAR THERE'S ALWAYS A BIG GUMPI…
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I THINK THE 2011 DODGE GRAND CARAVAN MAINSTREET SHOULD BE RECALLED. THE CARS ELECTRICAL SYSTEM IS ALWAYS FALLING LIGHTS COME ON WHILE IM DRIVING AND WON'T TURN OFF FOR A HALF HOUR LAYER NO MATTER WHAT I DO. THE AIR BAG LIGHTS ARE ALWAYS COMING ON AND THE TRANSMISSION IS FAILING WHEN YOU SHIFT INTO GEAR THERE'S ALWAYS A BIG GUMPING SOUND AND THE SHIFT GETS STUCK IN PARKED GEAR FOR MINUTES BEFORE IT WANTS TO SHIFT INTO GEAR. I'VE READ A LOT OF THE SAME PROBLEMS WITH THIS MAKE AND MODEL CAR THEY SHOULD BE RECALLED ITS DANGEROUS
VAN WON'T START SEVERAL TIME A WEEK BECAUSE OF A FAULTY T.I.P.M. DODGE KNOWS ABOUT THIS PROBLEM AND WON'T WARRANTY IT BECAUSE THEY HAVE NOT BEEN FORCED TO RECALL THIS PART/PROBLEM. MY WIFE USE'S THIS VAN FOR HER JOB AND IS IN SOME BAD NEIGHBORHOODS AND IS SCARED SOMEONE WILL HURT HER AND SHE CAN'T GET AWAY BECAUSE VAN WON'T STAR…
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VAN WON'T START SEVERAL TIME A WEEK BECAUSE OF A FAULTY T.I.P.M. DODGE KNOWS ABOUT THIS PROBLEM AND WON'T WARRANTY IT BECAUSE THEY HAVE NOT BEEN FORCED TO RECALL THIS PART/PROBLEM. MY WIFE USE'S THIS VAN FOR HER JOB AND IS IN SOME BAD NEIGHBORHOODS AND IS SCARED SOMEONE WILL HURT HER AND SHE CAN'T GET AWAY BECAUSE VAN WON'T START. THERE ARE SEVERAL PLACES ON THE INTERNET THAT REBUILDS THESE T.I.P.M.'S BECAUSE OF KNOWN PROBLEMS. DODGE EVEN HAS A BYPASS TO THE FUEL PUMP AS AN AFTERMARKET PART TO FIX SOME OF THESE ISSUES BUT NOT ALL OF THE PROBLEMS.THE FUEL PUMP RELAY HAS INTERMITTENT POWER TO THE RELAY AND THAT IS CAUSING THE NO START PROBLEM. THE INTERNET HAS PAGE AFTER PAGE'S OF CUSTOMER COMPLAINTS THAT HAS HAD OR HAVING THIS PROBLEM. THIS HAPPENS ALL TIMES DURING THE DAY WHEN STATIONARY. VAN CAN WORK PERFECT THEN WE STOP AND GET OUT AND A FEW MINUTES LATER WE GET BACK IN AND VAN CRANKS BUT WON'T START.
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK MANUALLY, WITH BUTTON, OR WITH KEY FOB. I HAVE TRIED UNLOCKING THE DOOR WHILE DRIVING, IN PARK, AND WHEN TURNED OFF. I HAVE TRIED UNLOCKING THE DOOR MANUALLY AND THE LOCK IS STUCK IN THE LOCKED POSITION.
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE VIBRATED ABNORMALLY WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL WITH EXCESSIVE FORCE IN ORDER FOR THE SHAKING TO STOP. ADDITIONALLY, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED AND THE VE…
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TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE VIBRATED ABNORMALLY WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL WITH EXCESSIVE FORCE IN ORDER FOR THE SHAKING TO STOP. ADDITIONALLY, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE ON SEVERAL OCCASIONS. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO IMMEDIATELY START. SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. JEEP, CHRYSLER DODGE RAM & FIAT OF ONTARIO LOCATED AT 1202 AUTO CENTER DR, ONTARIO, CA 91761, 909-390-9898, WAS CONTACTED BY PHONE IN ATTEMPT TO PURCHASE THE NECESSARY PART FOR REPAIR. THE CONTACT WAS INFORMED THAT DUE TO NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) THE PART WAS UNABLE TO BE PURCHASED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. THE VIN WAS INVALID.
WHILE DRIVING ON THE HIGHWAY OR STREET THE VEHICLE LOOSES ALL POWER. DASH GOES BLANK AND NO STEERING AVAILABLE. TODAY I WAS DRIVING ON THE HIGHWAY VAN LOST ALL POWER ALMOST CAUSING AN ACCIDENT.
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE STALLED AND WOULD SHUT OFF INTERMITTENTLY. THE CONTACT ALSO STATED THAT MULTIPLE ELECTRICAL FAILURES OCCURRED, INCLUDING THE SPEEDOMETER BECOMING DEFECTIVE WHILE TRAVELING VARIOUS SPEEDS, MULTIPLE WARNING INDICATORS FLASHING OR REMAINING ILLUMIN…
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TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE STALLED AND WOULD SHUT OFF INTERMITTENTLY. THE CONTACT ALSO STATED THAT MULTIPLE ELECTRICAL FAILURES OCCURRED, INCLUDING THE SPEEDOMETER BECOMING DEFECTIVE WHILE TRAVELING VARIOUS SPEEDS, MULTIPLE WARNING INDICATORS FLASHING OR REMAINING ILLUMINATED, AND THE HEADLIGHTS WOULD FADE OR FLICKER WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO GINN CHRYSLER JEEP DODGE (5190 US-278, COVINGTON, GA 30014) ON MULTIPLE OCCASIONS TO BE SERVICED; HOWEVER, THE FAILURES CONTINUED. THE CONTACT ALSO HAD THE VEHICLE TOWED TO AN UNKNOWN DEALER IN MICHIGAN WHERE THE ALTERNATOR WAS REPLACE; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ELECTRONIC LOCKS WERE LOCKING AND UNLOCKING AUTOMATICALLY REGARDLESS IF THE VEHICLE WAS ON OR OFF. THE HORN WOULD ALSO RANDOMLY SOUND WHEN THE ENGINE WAS RUNNING AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. DODGE OF BURNSVILLE (…
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TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ELECTRONIC LOCKS WERE LOCKING AND UNLOCKING AUTOMATICALLY REGARDLESS IF THE VEHICLE WAS ON OR OFF. THE HORN WOULD ALSO RANDOMLY SOUND WHEN THE ENGINE WAS RUNNING AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. DODGE OF BURNSVILLE (12101 HIGHWAY 35W SOUTH, BURNSVILLE, MN 55337, (952) 894-9000) STATED THAT THE TIPM NEEDED TO BE REPLACED AT THE COST OF $1,000. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT THE VEHICLE WAS REPAIRED IN 2015 FOR THE POWER MODULE BY THE SAME DEALER. THE FAILURE MILEAGE WAS 67,500.
WIRELESS IGNITION NODE (WIN) MODULE POSITION FAILS COMPROMISING THE ABILITY TO START THE ENGINE WITH KEY FOB. THIS WAS REPAIRED ONCE FOR 122 DOLLARS. THREE MONTHS LATER, DEALERSHIP WANTS 1200 TO FIX IT. VEHICLE WAS STATIONARY AND TOW TRUCK WAS REQUIRED.
Official recalls
425V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
17V376000 · Air Bags:frontal
Jun 13, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2012 Dodge Grand Caravan vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.
Consequence & remedy
Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T33.
14V234000 · Electrical System
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
11V315000 · Steering:column
Jun 8, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.
Consequence & remedy
Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.
Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den