NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
61 reportsClear category filter73,000 miles · Oct 5, 2015
Unknown Or Other
RECEIVED CAR BACK FROM DEALER AND CAR STALLED ON THEM, BUT NO CODES SHOWED UP SO THEY ARE SAYING THEY CAN'T FIX IT. I BROUGHT IT HOME AND IT STALLED ON ME AGAIN THE NEXT DAY WHILE I WAS IN THE MIDDLE OF A TURN. HEAD PERSON OVER THE MECHANICS SAID THAT CAR COULD KILL ME, BUT IT KEEPS STALLING AND THEY PUT ME BACK IN IT ANYWAY. VE…
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RECEIVED CAR BACK FROM DEALER AND CAR STALLED ON THEM, BUT NO CODES SHOWED UP SO THEY ARE SAYING THEY CAN'T FIX IT. I BROUGHT IT HOME AND IT STALLED ON ME AGAIN THE NEXT DAY WHILE I WAS IN THE MIDDLE OF A TURN. HEAD PERSON OVER THE MECHANICS SAID THAT CAR COULD KILL ME, BUT IT KEEPS STALLING AND THEY PUT ME BACK IN IT ANYWAY. VERY UNSAFE. I HAVE GREAT GRAND CHILDREN THAT RIDE WITH ME SOMETIMES. RECALL PREVIOUSLY ON THIS SAME VEHICLE, BUT WAS VIN SPECIFIC. WAS GOING OFF AN OFF RAMP AND IT STALLED ALSO. NO RYTHM OR REASON WHY OR WHEN IT WILL STALL.
NHTSA ODI #10779955
Mileage unknown · Oct 1, 2015
Unknown Or Other
WE HAVE BEEN TRYING TO GET AN APPOINTMENT FOR THE R03 RECALL ON THE WIRELESS IGNITION NODE SINCE THE MIDDLE OF JULY 2015. OUR VEHICLE IS A POOL VEHICLE FOR OUR COMPANY AND HAS NOT BEEN ABLE TO BE USED NOW FOR OVER 2 MONTHS. I CONTACTED OUR LOCAL DEALERSHIP ON THE 14TH OF JULY TO SCHEDULE AN APPOINTMENT AND THEN A WEEK LATER WAS…
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WE HAVE BEEN TRYING TO GET AN APPOINTMENT FOR THE R03 RECALL ON THE WIRELESS IGNITION NODE SINCE THE MIDDLE OF JULY 2015. OUR VEHICLE IS A POOL VEHICLE FOR OUR COMPANY AND HAS NOT BEEN ABLE TO BE USED NOW FOR OVER 2 MONTHS. I CONTACTED OUR LOCAL DEALERSHIP ON THE 14TH OF JULY TO SCHEDULE AN APPOINTMENT AND THEN A WEEK LATER WAS NOTIFIED THAT OUR APPOINTMENT WAS CANCELLED DUE TO A LACK OF PARTS. WE HAVE BEEN PUT BACK ON A WAITING LIST ON 8/26/15 BUT I HAVE NOT RECEIVED ANY CALLS. MY QUESTION IS HOW CAN A RECALL BE ISSUED AND CHRYSLER NOT BE PREPARED TO HANDLE THIS IN A TIMELY MANNER. OUR POOL VEHICLE HAS NOT BEEN AVAILABLE FOR USE FOR OVER 2 MONTHS NOW, THIS IS NOT ACCEPTABLE.
NHTSA ODI #10778957
59,000 miles · Sep 17, 2015
Electrical SystemUnknown Or OtherWheels
ON SEPTEMBER 8, 2015, WE WERE TRAVELLING TO OUR LOCAL BEACH AND I NOTICED A LOW TIRE PRESSURE INDICATOR ON THE VANS DASHBOARD. I WAS LUCKY TO KNOW THIS PARTICULAR PART OF THE BRONX, SO WE IMMEDIATELY GOT OFF OF THE HIGHWAY AND STOPPED AT A LOCAL GARAGE. THINKING THAT IT WAS JUST A SLOW LEAK, WE PULLED OVER TO THE PAY-FOR-AIR K…
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ON SEPTEMBER 8, 2015, WE WERE TRAVELLING TO OUR LOCAL BEACH AND I NOTICED A LOW TIRE PRESSURE INDICATOR ON THE VANS DASHBOARD. I WAS LUCKY TO KNOW THIS PARTICULAR PART OF THE BRONX, SO WE IMMEDIATELY GOT OFF OF THE HIGHWAY AND STOPPED AT A LOCAL GARAGE. THINKING THAT IT WAS JUST A SLOW LEAK, WE PULLED OVER TO THE PAY-FOR-AIR KIOSK AND I WENT TO FILL THE FRONT, PASSENGERS SIDE TIRE, WHICH APPEARED LOW. THE TIRE WAS NOT FLAT, JUST LOW. TO MAY COMPLETE AMAZEMENT, WHEN I APPLIED THE REQUIRED PRESSURE ONTO THE VALVE STEM WITH THE TIRE INFLATOR, THE VALVE STEM DISAPPEARED INTO THE RIM! THIS IMMEDIATELY DEFLATED THE TIRE. THE KIDS IMMEDIATELY STARTED COMPLAINING THAT THIS WAS GOING TO RUIN THE BEACH TRIP, BUT I ASSURED THEM THAT SINCE THE GAS STATION WE WERE LUCKILY DISABLED IN FRONT OF WOULD BE OF IMMEDIATE ASSISTANCE. I ENTERED THE GARAGE AND FOUND THE SOLE MECHANIC TURNED WITH HIS BACK TO ME, WORKING ON A VEHICLE. HE DIDNT SEE US COME IN AND DIDNT KNOW I WAS THERE UNTIL I EXCUSED MYSELF AND TOLD HIM ABOUT THIS CRAZY THING THAT HAD JUST HAPPENED TO ME. LET ME GUESS, ITS A CHRYSLER, RIGHT? TO MAKE A LONG STORY SHORT, HE TOLD ME THAT THE THREADS ON THE CHRYSLER/DODGE VALVE STEMS ARE MADE OF SUCH SHODDY MATERIALS THAT THEY, IN HIS WORDS, TURN TO DUST. WHEN HE FINALLY GOT THE VALVE STEM OUT OF MY TIRE, IT WAS INDEED NEARLY COMPLETELY OXIDIZED. THE NEXT DAY, I BROUGHT THE VAN TO OUR LOCAL TIRE REPAIR SHOP TO HAVE ALL OF THE VALVES REPLACED WITH GOOD, OLD FASHIONED RUBBER ONES. THE REMAINING WERE ALL IN SIMILAR, TERRIBLE CONDITION. WITH THE EXCEPTION OF THE AFTERMARKET SENSOR WE HAD PURCHASED LAST YEAR. THE TIRE SHOP SAID THAT IT WAS A COMMON OCCURRENCE AMONG DODGE AND CHRYSLER VEHICLES. I FEEL THIS SAME CONDITION CAUSED THE BLOWOUT WE HAD EXPERIENCED THE YEAR BEFORE AS WELL.
NHTSA ODI #10764653
Mileage unknown · Aug 10, 2015
Unknown Or Other
I RECEIVED A RECALL NOTICE ABOUT THE WIRELESS IGNITION NODE MODULE ON OR ABOUT JUNE 29, 2015. I CALLED GRIEGER MOTORS IN VALPARAISO, INDIANA ON JULY 1ST TO SCHEDULE AN APPOINTMENT TO HAVE IT REPAIRED. I WAS TOLD THE PARTS WOULD BE ORDERED AND THEY WOULD LET ME KNOW WHEN THEY HAD THEM. I NEVER HEARD BACK, AND CALLED THEM AGAIN …
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I RECEIVED A RECALL NOTICE ABOUT THE WIRELESS IGNITION NODE MODULE ON OR ABOUT JUNE 29, 2015. I CALLED GRIEGER MOTORS IN VALPARAISO, INDIANA ON JULY 1ST TO SCHEDULE AN APPOINTMENT TO HAVE IT REPAIRED. I WAS TOLD THE PARTS WOULD BE ORDERED AND THEY WOULD LET ME KNOW WHEN THEY HAD THEM. I NEVER HEARD BACK, AND CALLED THEM AGAIN ON AUGUST 10, 2015 AND WAS INFORMED THAT I AM NUMBER 121 ON A LIST OF ABOUT 800 RECALLS THAT THEY HAVE, THAT THEY ARE WAITING FOR PARTS, AND THEY WILL LET ME KNOW WHEN MY PART IS IN. I DO NOT FEEL IT IS GRIEGER MOTORS' FAULT, BUT THE FAULT OF DODGE THAT WHAT I'M ASSUMING IS THOUSANDS OF DRIVERS ARE NOT ABLE TO HAVE THEIR VEHICLES REPAIRED IN A TIMELY FASHION. CAN YOU ENTICE DODGE TO PROVIDE THE REPLACEMENT PARTS TO THE DEALERS MUCH QUICKER THAN THEY ARE APPARENTLY DOING? I AM CONCERNED FOR THE SAFETY OF MY FAMILY WHILE WE MUST CONTINUE TO USE THIS VEHICLE IN ITS DEFECTIVE CONDITION.
NHTSA ODI #10747548
90,950 miles · Jul 29, 2015
Unknown Or Other
THIS VEHICLE WAS PART OF RECALL R03/NHTSA 14V-373, IN WHICH THE VEHICLE STALLS WHILE DRIVING. WE TOOK IT TO KOONS TYSONS DODGE IN VIRGINIA TO HAVE THE RECALL WORKED PERFORMED. AFTER COMPLETION OF THE WORK OUR VEHICLE STILL STALLS WHILE DRIVING. WE TOOK IT BACK TO KOONS AND THEY DID NOTHING TO FIX IT, AS WELL AS HORRIBLE CUSTO…
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THIS VEHICLE WAS PART OF RECALL R03/NHTSA 14V-373, IN WHICH THE VEHICLE STALLS WHILE DRIVING. WE TOOK IT TO KOONS TYSONS DODGE IN VIRGINIA TO HAVE THE RECALL WORKED PERFORMED. AFTER COMPLETION OF THE WORK OUR VEHICLE STILL STALLS WHILE DRIVING. WE TOOK IT BACK TO KOONS AND THEY DID NOTHING TO FIX IT, AS WELL AS HORRIBLE CUSTOMER SERVICE.
NHTSA ODI #10744810
Mileage unknown · Jul 27, 2015
Electrical SystemUnknown Or OtherVisibility/wiper
I WAS PULLING UP TO AN INTERSECTION, ABOUT TO MAKE A LEFT TURN WHEN THE VEHICLE SHUT OFF AND I WASN'T ABLE TO STEER THE VEHICLE. I PUT IT IN PARK, TURNED THE VEHICLE OFF AND THEN RESTARTED IT AND IT WAS FINE. IT NEVER DID THAT AGAIN, THEN A LITTLE OVER A MONTH LATER WHILE I WAS DRIVING IT OUT OF STATE ALL THE WARNING LIGHTS KE…
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I WAS PULLING UP TO AN INTERSECTION, ABOUT TO MAKE A LEFT TURN WHEN THE VEHICLE SHUT OFF AND I WASN'T ABLE TO STEER THE VEHICLE. I PUT IT IN PARK, TURNED THE VEHICLE OFF AND THEN RESTARTED IT AND IT WAS FINE. IT NEVER DID THAT AGAIN, THEN A LITTLE OVER A MONTH LATER WHILE I WAS DRIVING IT OUT OF STATE ALL THE WARNING LIGHTS KEPT COMING ON AND OFF. WHEN I TOOK IT TO THE DEALERSHIP THEY REPLACED THE IGNITIONS SWITCH WHICH WAS A RECALLED PART THAT WE WERE WAITING TO COME IN. THEY SAID THEY DIDN'T SEE ANY OF THE ISSUES I WAS EXPERIENCING WHEN THEY TEST DROVE THE VAN. AS I WAS LEAVING THE DEALERSHIP ALL THE WARNING LIGHTS STARTED FLASHING AND THE WINDSHIELD WIPERS WOULDN'T WORK. I RETURNED THE VAN TO THE DEALERSHIP AND NOW THEY STATED THE PROBLEM IS THE TIPM.
NHTSA ODI #10743937
10 miles · May 29, 2015
Electrical SystemElectronic Stability Control (esc)Unknown Or Other
WHILE DRIVING MY VAN THE IGNITION SHUT OFF. THIS HAS HAPPENED MULTPLE TIME NOVEMBER 17, 2009, DECEMBER 24, 2009, NOVEMBER 19, 2010, THEY PUT A DATA RECORDER IN EACH TIME.SEPTEMBER 20, 2012 ANOATHER DATA RECORDER WAS INSTALLED IN MY VAN. APRIL 9, 2012 THEY INSTALLED ANOTHER DATA RECORDER IN MY VAN. I HAVE MULTIPLE CLAIMS WITH …
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WHILE DRIVING MY VAN THE IGNITION SHUT OFF. THIS HAS HAPPENED MULTPLE TIME NOVEMBER 17, 2009, DECEMBER 24, 2009, NOVEMBER 19, 2010, THEY PUT A DATA RECORDER IN EACH TIME.SEPTEMBER 20, 2012 ANOATHER DATA RECORDER WAS INSTALLED IN MY VAN. APRIL 9, 2012 THEY INSTALLED ANOTHER DATA RECORDER IN MY VAN. I HAVE MULTIPLE CLAIMS WITH DODGE/CHRYSLER. BROWNING DODGE IN CORONA, CA CORRECTED THE PROBLEM EACH TIME STATING IT WAS THE WIND MODULE.THEY SAID THE PROBLEM WAS CAUSED BY THE ADFTER MARKET ALARM SYSTEM THAT WAS INSTALLED IN MY VEHICLE BY THE DEALER. THEY REMOVED THE ALARM, AND REIMBURSED MY FOR IT AS WE WERE UNAWARE THAT THE ALARM WAS AND AFTER MARKET ALARM. ON AUGUST 22, 2013 DCH DODGE IN TEMECULA, CA FINALLY FOUND THE PROBLEM THEY REMOVED THE ALARM SYSTEM AND SAID THAT NOT ALL OF THE WIRES WERE CONNECTED. ON APRIL 22, 2014 MY TRANSMISSION STARTED LEAKING THEY ADDED DYE TO FIND THE LEAK REPLACED RIGHT AND LEFT AXLE SEALS.OIL PAN GASKET WAS ALSO REPLACED. ON DECEMBER 13, 2013 THE PRESSURE LINE WAS LEAKING, DCH CHRYSLER REPACED THE PRESSURE LINE. I HAVE CASE NUMBERS FROM DODGE/CHRYSLER TO BACK UP ALL OF THESE PROBLEMS I HAVE HAD.
NHTSA ODI #10722207
74,000 miles · Aug 30, 2014
Electrical SystemEngineUnknown Or Other
THE IGNITION KEY WAS DISPLACED FROM THE RUN TO THE ACCESSORY POSITION WHILE DRIVING, CAUSING THE ENGINE TO SHUT OFF. I CALLED DODGE AND THEY STATED THIS CAR WAS ALREADY RECALLED FOR THIS PROBLEM IN 2011 AND ACCORDING TO THEM WAS FIXED AT THAT TIME. I BOUGHT THE CAR IN 2012 USED AND THIS PROBLEM REAPPEARED. *TR
NHTSA ODI #10629617
10,000 miles · Jan 19, 2012
Unknown Or Other
SHORTLY AFTER PURCHASING A BRAND NEW 2010 DOGE CARAVAN WE NOTICED THERE WAS A SIGNIFICANT AMOUNT OF AIR LEAKAGE THROUGH THE TWO SIDE SLIDING DOOR (NON-AUTOMATIC) AND THEY RATTLED SIGNIFICANTLY WHEN DRIVING. WE BROUGHT IT TO THE DEALER WHO ACKNOWLEDGE THE ISSUE AND REPLACED THE LATCHES FREE OF CHARGE UNDER OUR WARRANTY. COSMETIC …
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SHORTLY AFTER PURCHASING A BRAND NEW 2010 DOGE CARAVAN WE NOTICED THERE WAS A SIGNIFICANT AMOUNT OF AIR LEAKAGE THROUGH THE TWO SIDE SLIDING DOOR (NON-AUTOMATIC) AND THEY RATTLED SIGNIFICANTLY WHEN DRIVING. WE BROUGHT IT TO THE DEALER WHO ACKNOWLEDGE THE ISSUE AND REPLACED THE LATCHES FREE OF CHARGE UNDER OUR WARRANTY. COSMETIC ISSUES WITH THE REPAIR JOB ASIDE, THE NEW LATCHES WERE NOT ANY BETTER AND WE CONTINUE TO EXPERIENCE THE SAME PROBLEMS EVEN AFTER 3+ VISITS BACK TO THE DEALER. THE LOOSE FITTING DOORS CREATE PROBLEMS ESPECIALLY IN WINTER. BOTH DOORS FREEZE SHUT (THIS HAPPENS WEEKLY) AND WILL NOT BUDGE EVEN AFTER RUNNING THE VAN FOR IN EXCESS OF AN HOUR WITH THE HEAT ON FULL. THE FINAL SOLUTION OF THE DEALERSHIP WAS TO SMEAR WHAT LOOKED TO BE LARGE AMOUNTS OF VASELINE ON RUBBER GASKETS, BUSHINGS, AND LATCHES OF THE SLIDING DOORS, WHICH MADE QUITE A MESS WHEN MY KIDS GOT INTO THE VAN. I AM UNCERTAIN AS TO THE ROOT PROBLEM WITH THE LATCHES AND DOOR SEALS. I ONLY KNOW THAT IT PRESENTS A SERIOUS SAFETY ISSUE NOT BEING ABLE TO GET MY KIDS IN AND OUT OF THE VAN IN THE WINTER TIME. I AM ALSO CONCERNED BY THE RATTLING AND WHISTLING WIND THROUGH THE SLIDING DOORS AS WE DRIVE DOWN THE ROAD. I AM CONCERNED THE LATCHES MAY WEAR TO THE POINT OF MALFUNCTION.
NHTSA ODI #10444595
6,172 miles · Mar 14, 2011
Unknown Or Other
1ST OCCURRENCE: WHILE DRIVING, THE ENGINE SHUT OFF, 11/13/10. HAD VEHICLE TOWED TO DEALER. THEY REPLACED PCM "PROGRAM CONTROL MODULE". 2ND OCCURRENCE: 3/5/11. ENGINE SHUT OFF WHILE DRIVING. COULD NOT CONTROL CAR, HIT A SNOW BANK AND CRACKED FRONT BUMPER. HAD VEHICLE TOWED TO DEALER. THEY SAID NO CODES WERE ISSUED BY THE COMPUTE…
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1ST OCCURRENCE: WHILE DRIVING, THE ENGINE SHUT OFF, 11/13/10. HAD VEHICLE TOWED TO DEALER. THEY REPLACED PCM "PROGRAM CONTROL MODULE". 2ND OCCURRENCE: 3/5/11. ENGINE SHUT OFF WHILE DRIVING. COULD NOT CONTROL CAR, HIT A SNOW BANK AND CRACKED FRONT BUMPER. HAD VEHICLE TOWED TO DEALER. THEY SAID NO CODES WERE ISSUED BY THE COMPUTER. CONTACTED CHRYSLER AND WAS ASSIGNED A CASE MANAGER. VEHICLE STILL AT DODGE DEALER AS OF 3/14/11. NO SOLUTION. WE ARE AFRAID TO USE THE CAR LET ALONE ON THE HIGHWAY. SEVERAL U.S. REPORTS OF SAME PROBLEM ON INTERNET. POSTED PROBLEM ON AUTOBEEF.
NHTSA ODI #10391648
Official recalls
6Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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