NHTSA owner reports · September 18, 2026 snapshot.
Seat Belts complaints
44 reportsClear category filter100,000 miles · Aug 20, 2007
Seat Belts
TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FRONT AUTOMATIC SEAT BELT RETRACTOR WOULD NOT PULL OUT. THE SEAT BELT RESTRAINTS WERE VERY LOOSE. THE DEALER REPLACED THE SEAT BELT ASSEMBLY, BUT THE FAILURE RECURRED TWO WEEKS LATER. THE DEALER STATED THAT THE CAUSE OF FAILURE MAY BE THE SWITCH THAT…
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TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FRONT AUTOMATIC SEAT BELT RETRACTOR WOULD NOT PULL OUT. THE SEAT BELT RESTRAINTS WERE VERY LOOSE. THE DEALER REPLACED THE SEAT BELT ASSEMBLY, BUT THE FAILURE RECURRED TWO WEEKS LATER. THE DEALER STATED THAT THE CAUSE OF FAILURE MAY BE THE SWITCH THAT IS USED TO DETERMINE IF THE DOOR IS AJAR. HOWEVER, THE DEALER DOES NOT KNOW HOW TO CORRECT THE FAILURE. THE CURRENT MILEAGE WAS 148,000 AND FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10200109
142,660 miles · Aug 29, 2006
Air BagsSeat BeltsService Brakes, Hydraulic
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH IN REVERSE, THE BRAKE PEDAL BECAME EXCEEDINGLY DIFFICULT TO DEPRESS, AND EXCESSIVE FORCE WAS REQUIRED TO STOP THE VEHICLE. A SERVICE DEALER AS WELL AS A PRIVATE REPAIR SHOP HAD INSPECTED THE VEHICLE ON SEVERAL OCCASIONS. THE PROBLEM WAS DETERMINED TO BE DUE TO THE ABS FAILING. THE S…
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DT*: THE CONTACT STATED WHILE DRIVING 5 MPH IN REVERSE, THE BRAKE PEDAL BECAME EXCEEDINGLY DIFFICULT TO DEPRESS, AND EXCESSIVE FORCE WAS REQUIRED TO STOP THE VEHICLE. A SERVICE DEALER AS WELL AS A PRIVATE REPAIR SHOP HAD INSPECTED THE VEHICLE ON SEVERAL OCCASIONS. THE PROBLEM WAS DETERMINED TO BE DUE TO THE ABS FAILING. THE SERVICE DEALER DETERMINED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THERE WAS A NHTSA RECALL # 96V099000 WHICH PERTAINED TO THE ANTILOCK SERVICE BRAKES. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 9/20/2006 - THE SEAT BELTS, AIR BAG AND WINDSHIELD WIPERS MALFUNCTIONED. *NM
NHTSA ODI #10166860
137,000 miles · Aug 17, 2005
Seat Belts
FRONT DRIVERS SIDE SEAT BELT RETRACTOR IS FROZEN AND SEAT BELT CANNOT BE WORN. MADE REPEATED ATTEMPTS AT GETTING THE BELT TO LOOSEN UP AND ALL ATTEMPTS FAILED. DEALER TELLS ME THE REPAIR WILL COST $328 TO REPLACE THE ASSEMBLY. I AM CURRENTLY DRIVING THE VEHICLE ILLEGALLY AND I'M LAUGHABLY SURPRISED THAT THE NHTSA, GIVEN THAT T…
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FRONT DRIVERS SIDE SEAT BELT RETRACTOR IS FROZEN AND SEAT BELT CANNOT BE WORN. MADE REPEATED ATTEMPTS AT GETTING THE BELT TO LOOSEN UP AND ALL ATTEMPTS FAILED. DEALER TELLS ME THE REPAIR WILL COST $328 TO REPLACE THE ASSEMBLY. I AM CURRENTLY DRIVING THE VEHICLE ILLEGALLY AND I'M LAUGHABLY SURPRISED THAT THE NHTSA, GIVEN THAT THERE ARE 13 COMPLAINTS FOR THIS SAME COMPONENT ISSUE ALREADY FOR THIS MODEL YEAR ALONE, HAS NOT ISSUED A SAFETY RECALL. ARE SEAT BELTS NO LONGER A SAFETY COMPONENT OR CONCERN FOR THE AGENCY THAT FIRST MANDATED THEIR USE? CHRYSLER WILL NOT COVER THIS REPAIR. *JB
NHTSA ODI #10133178
Mileage unknown · Mar 18, 2002
Seat Belts
DRIVER'S LAP BELT WILL NOT LATCH INTO BUCKLE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.*AK
NHTSA ODI #8005825
Mileage unknown · Feb 19, 2002
Seat Belts
DRIVER'S SEAT BELT RETRACTOR FAILED LOCKING SEATBELT. ATTEMPTED TO RECEIVE REPLACEMENT AT DEALER. TOLD NO PART AVAILABLE. TOLD JUNK YARD IS ONLY SOLUTION FOR A REPLACEMENT BELT AND RETRACTOR. VEHICLE IS LESS THAN 10 YEARS OLD.*AK
NHTSA ODI #758427
Mileage unknown · Apr 8, 2001
Seat BeltsInjury
THE VEHICLE WAS INVOLVED IN AN ACCIDENT, DURING IMPACT THE ANCHOR WHICH ATTACHES THE SEATBELT TO THE FLOOR BECAME UNATTACHED, THIS RESULTED IN FAILURE TO HOLD CHILDS CAR SEAT IN PLACE CAUSING HER TO STRIKE THE FRONT ROW PASSENGER SEAT, THE CHILD SUSTAINED A BLOODY LIP AND BRUISED CHEEK. NLM
NHTSA ODI #560689
Mileage unknown · Nov 28, 2000
Seat Belts
PASSENGER'S SEAT BELT GETS STUCK, WORKS RARELY, DEALER TOLD CONSUMER TO LUBRICATE IT. THIS STARTED IN 1994 WHILE STILL UNDER WARRANTY, NOT REPAIRED.*AK
NHTSA ODI #875593
Mileage unknown · Jun 7, 2000
Seat Belts
DRIVER'S SIDE SEATBELT HAS BECOME STUCK AND CANNOT BE PULLED OUT TO BE USED.*AK
NHTSA ODI #723707
Mileage unknown · Apr 15, 2000
Seat Belts
DRIVER SIDE SEAT BELT WILL JAM UP AND NOT ALLOW MOVEMENT. MANY TIMES IT TAKES 5 MIN TO FIGHT THE SEATBELT JUST TO GET IT TO PULL OUT SO THAT IT MAY BE PUT ON. ONCE I GET IT ON, THERE IS NO GUARANTEE THAT I WILL BE ABLE TO MOVE AS MUCH AS TO ROLL DOWN THE WINDOW TO PAY TOLLS ECT. IT TIGHTENS UP AS I DRIVE AND THERE HAVE MANY TIME…
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DRIVER SIDE SEAT BELT WILL JAM UP AND NOT ALLOW MOVEMENT. MANY TIMES IT TAKES 5 MIN TO FIGHT THE SEATBELT JUST TO GET IT TO PULL OUT SO THAT IT MAY BE PUT ON. ONCE I GET IT ON, THERE IS NO GUARANTEE THAT I WILL BE ABLE TO MOVE AS MUCH AS TO ROLL DOWN THE WINDOW TO PAY TOLLS ECT. IT TIGHTENS UP AS I DRIVE AND THERE HAVE MANY TIMES WHILE DRIVING I HAVE HAD TO TAKE IT OFF BECAUSE IT BECOMES TO TIGHT. THEN I EATHER HAVE TO FIGHT WHILE DRIVING OR PULL OVER AND FIGHT WITH IT TO GET IT BACK OUT SO THAT I MAY COMPLY WITH THE LAW. I NEED TO GET IT IN SOON FOR REPAIR. *AK
NHTSA ODI #721518
Mileage unknown · Mar 20, 2000
Seat Belts
DRIVERS SIDE SEAT BELT FAILS TO RETRACT OR RELEASE (TOTALLY INOPERABLE). NLM
NHTSA ODI #551437
Official recalls
7Oct 12, 2000
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH 2-SPOKE LUXURY WHEELS MANUFACTURED JULY 1992 THROUGH JUNE 1993; OR EQUIPPED WITH 4-SPOKE SPORT WHEELS MANUFACTURED FROM JULY 1992 THROUGH SEPTEMBER 1993. THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Consequence & remedy
Consequence: IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy: DEALERS WILL INSPECT THE STEERING WHEEL FOR CRACKS AND ANY WHEELS WITH CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
Sep 2, 1999
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Consequence & remedy
Consequence: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy: DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TORQUED.
Jul 16, 1999
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence & remedy
Consequence: THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
May 6, 1999
VEHICLE DESCRIPTION: MINI VANS. THE WIRING THAT INITIATES THE DRIVER AND/OR PASSENGER AIR BAG COULD ELECTRICALLY SHORT CIRCUIT TO GROUND. A SHORT CIRCUIT TO GROUND THAT EXISTS IMMEDIATELY AFTER TURNING THE IGNITION KEY TO THE "ON" OR "START" POSITION CAN CAUSE THE AIR BAG(S) TO INADVERTENTLY DEPLOY.
Consequence & remedy
Consequence: INADVERTENT AIR BAG DEPLOYMENT CAN INJURE A FRONT SEAT OCCUPANT.
Remedy: DEALERS WILL PERFORM AN ELECTRONIC DIAGNOSTIC CHECK. ANY SHORT CIRCUITS IDENTIFIED IN EITHER THE DRIVER'S OR PASSENGER SIDE AIR BAG INITIATOR WIRE CIRCUIT WILL BE REPAIRED.
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
Jun 13, 1996
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence & remedy
Consequence: IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy: DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS WILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
8DP03002 · Steering Column Separation
Opened May 7, 2003 · Closed Jul 22, 2003
Status: closed (inferred from source dates) · Steering:column
MR. LARRY A. SACKEY SUBMITTED A PETITION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY LETTER DATED APRIL 18, 2003, REQUESTING THAT NHTSAFURTHER INVESTIGATE THE DEFECTIVE COLLAPSIBLE STEERING SHAFT SYSTEM ON 1987-1995 VEHICLES MANUFACTURED BY THE DAIMLERCHRYSLER CORPORATION.IN PART BECAUSE OF 49 CFR ? 30120(G), NHTSA HAS DECIDED TO LIMIT THE SCOPE OF THE PETITION VEHICLES TO 1993-1995 MODELS, EXCLUDING THE 1993 JEEP GRAND CHEROKEE AND 1994-1995 DODGE RAM SERIES TRUCKS THAT WERE RECALLED (93V210 & 96V230) FOR STEERING COLUMN FAILURE.IF THE ANALYSIS OF THESE VEHICLES HAD IDENTIFIED A POTENTIAL PROBLEM, THE SCOPE COULD HAVE BEEN EXPANDED IN AN INVESTIGATION.A REVIEW OF ODI'S DATA BASE SHOWS NO RECENT COMPLAINTS AND A LACK OF A COMPLAINT TREND CONCERNING THE SUBJECT ISSUE ON THE SUBJECT VEHICLES AS A WHOLE OR BY INDIVIDUAL MODELS.THEREFORE, THE PETITION IS DENIED.FOR DETAILS, SEE FEDERAL REGISTER NOTICE VOLUME 68, NO. 130, JULY 8, 2003.
RQ00011 · Steering Wheel Separation
Opened May 1, 2000 · Closed Apr 1, 2002
Status: closed (inferred from source dates) · Steering
There is no summary currently available
Additional source detail variants (2)
Steering
There is no summary currently available
Steering
There is no summary currently available
RQ99004 · Rear Liftgate Support
Opened Apr 19, 1999 · No close date supplied
Status: open (inferred from source dates) · Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Additional source detail variants (2)
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
EA97005 · Safety Belt Anchorage Failures
Opened Apr 10, 1997 · Closed Dec 23, 1997
Status: closed (inferred from source dates) · Seat Belts:front:anchorage
There is no summary currently available
PE96008 · Safety Blt Latch Operation
Opened Jan 25, 1996 · Closed Jun 28, 1996
Status: closed (inferred from source dates) · Seat Belts
There is no summary currently available
EA94028 · Abs Braking System Fails
Opened Jul 29, 1994 · Closed Jun 24, 1996
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
PE94024 · Abs Braking System Fails
Opened Mar 7, 1994 · Closed Jul 29, 1994
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
EA94005 · Liftgate Latches
Opened Jan 31, 1994 · Closed Oct 25, 1995
Status: closed (inferred from source dates) · Structure
LIFTGATE LATCHES IN THE SUBJECT VEHICLES HAVE FAILED IN LOW AND MODERATE SPEED IMPACTS RESULTING IN OCCUPANT EJECTIONS, INJURIES, AND FATALITIES.THERE ARE TWO FAILURE MODES ASSOCIATED WITH LATCH FAILURE: FORK BOLT-DETENT LEVER BYPASS, AND INERTIAL UNLATCHING.NHTSA ANALYSES OF CHRYSLER AND PEER MINIVANS TOOK THE FORM OF STATIC AND DYNAMIC CRASH TESTING, ENGINEERING EVALUATIONS, COMPLAINT AND FIELD ANALYSES, AND REAL WORLD DATA ANALYSES.A TECHNICAL REPORT DISCUSSING THESE ANALYSES CAN BE FOUND IN THE ENGINEERING ANALYSIS TECHNICAL REPORT IN THE PUBLIC VIEWING FILE.CHRYSLER HAS ADVISED NHTSA THAT IT WILL CONDUCT A CAMPAIGN TO REPLACE THE LATCHES ON ALL THE SUBJECT VEHICLES.THE CHRYSLER CAMPAIGN WILL CONSIST OF NOTIFICATION LETTERS TO ALL OWNERS; FREE REPLACEMENT OF ALL LATCHES WITH STRONGER, SAFER LATCHES REGARDLESS OF THE AGE OF THE MINIVANS; NATIONAL ADVERTISING TO PROMOTE CUSTOMER AWARENESS OF THE CAMPAIGN; QUARTERLY REPORTS REGARDING CAMPAIGN COMPLETION RATES; AS WELL AS ADDITIONAL MEASURES TO ENSURE A HIGH COMPLETION RATE, ABOVE AND BEYOND THE ACTIONS THAT NORMALLY WOULD BE TAKEN IN A FORMAL SAFETY RECALL.THESE INCLUDE FOLLOW UP WRITTEN AND TELEPHONIC NOTIFICATIONS TO OWNERS WHO DO NOT BRING THEIR VEHICLES IN FOR CORRECTIVE ACTION.NHTSA FIRMLY BELIEVES THAT THE CRASH PERFORMANCE OF THE LATCHES ON THESE MINIVANS RAISES SERIOUS SAFETY CONCERNS, AND THAT THE CAMPAIGN ADDRESSES THESE CONCERNS.THE CHRYSLER CORRECTIVE ACTION WILL INCREASE THE STRENGTH OF THE LIFTGATE LATCHES AND DECREASE THE POTENTIAL FOR INERTIAL UNLATCHING, THEREBY REDUCING THE RISK OF CRASH-RELATED OPENINGS OF THE LIFTGATE AND POSSIBLE OCCUPANT EJECTION THROUGH THE LIFTGATE OPENING.OWNERS OF CHRYSLER MINIVANS WILL GET A STRONGER, SAFER LATCH FREE OF CHARGE AT THE EARLIEST POSSIBLE TIME, WITHOUT THE NEED FOR FURTHER TECHNICAL INVESTIGATION AND COMPLEX AND TIME-CONSUMING LITIGATION WITH AN UNCERTAIN OUTCOME.BASED ON THE ABOVE, ODI IS CLOSING THIS INVESTIGATION.
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