2021 Dodge Durango

2021 Dodge Durango R/T power liftgate fails to recoil when an obstruction is met before latching. The liftgate will squeeze upon object and try to latch and then it just stalls. The problem has been demonstrated over and over again at two different dodge service centers. It has been replicated by technicians in the field. FCA Corporate is aware of my complaint. The field representative said this is normal. If this was a child’s hand or an animal’s paw, it would be crushed, until it stalls. The owners manual clearly states if anything obstructs the powerlift gate while it’s closing or opening the liftgate will automatically reverse to the closed or open position after multiple obstructions in the same cycle to liftgate will automatically stop and must be opened or closed manually. This happens on the first attempt not multiple attempts. There is nothing in the owners manual warning customers about this safety hazard. I am not excepting the answer this is operating as designed. This needs a full investigation and should be a recall on all dodge vehicles which my understanding is manufactured after 2011 until present, according to service manager. This can be duplicated using towels rolled up, cargo liner sticking out of trunk, or other objects like a beach chair bag is how we discovered it. Furthermore, if in a parking lot or at home and you are going into store/home it looks liked it’s latch. Your vehicle is liftgate is unlatched! You do get a warning message on dash obstruction detected, but the liftgate fails to recoil as it just try’s to squeeze itself locked. Then it just stalls. FCA executive agrees the instruction do not line up with the way it’s described to work. What will it take? A small child’s hand, a dogs leg, or someone’s fingers? Dealer said it was pinch sensors but now stated they are not the issue. It’s a poor design with power lift gate strut. Vehicle was in shop for 45 days.

The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 65 MPH, the rear roof spoiler detached from the vehicle. The contact was able to retrieve the spoiler from the side of the highway. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 5,000.

I PURCHASED A 2021 DODGE DURANGO GT FROM ARRIGO DODGE- FT PIERCE ON 12/31/20. THE PICTURE THEY HAD IN THE ADVERTISEMENT SHOWS A SPORT HOOD. THE VEHICLE WAS IN ANOTHER COUNTY SO THEY DELIVERED IT AT NIGHT TO MY HOME. BEFORE PURCHASING IT, I ASKED THE MANAGER TO DOUBLE CHECK TO MAKE SURE THE HOOD WAS IN FACT THE SPORT HOOD IN THE PICTURE ADVERTISED. HE CALLED & CHECKED AND CONFIRMED THAT THE HOOD WAS THE SPORT HOOD. IT WAS DELIVERED WITH A DIFFERENT HOOD. I BELIEVE THIS IS FALSE ADVERTISEMENT. I WANT THE HOOD THAT THEY PROMISED ME. NOW THE EVEN BIGGER ISSUES. I WAS WASHING MY VEHICLE WHEN I DISCOVERED A CRIMPED RUBBER PART ALONG THE DRIVER'S SIDE PASSENGER DOOR. THEN A PAINT DEFECT AROUND THE WINDOW. THEN THE DOOR BEING CROOKED AND NOT LINED WITH THE VEHICLE. WITH ALL THE DAMAGE TO THE DOOR, I BELIEVE THERE WAS TROUBLE ON THE PRODUCTION LINE. THERE IS ALSO A PIECE MISSING ON THE DRIVER'S DOOR PANEL AT THE LATCH TO OPEN THE DOOR. THE PART IS NOT THERE. THE BOLT IS EXPOSED. ON THE PASSENGER SIDE FRONT DOOR, WHEN OPENING, THERE IS A BLACK HOSE THAT COVERS ELECTRICAL WIRING. THAT PART IS PULLED AWAY FROM THE VEHICLE AND THE WIRES ARE HANGING. I PAID $49,000 FOR THIS VEHICLE. IT IS CLEARLY NOT PUT TOGETHER WELL. IT HAS DEFECTS EVERYWHERE. ARRIGO DODGE WANTS TO TRY TO REPAIR IT. THESE ISSUES ARE NOT REPAIRABLE, THESE ARE MANUFACTURING DEFECTS. I AM REQUESTING A REPLACEMENT VEHICLE WITH THE CORRECT HOOD AS ADVERTISED. I DID NOT SPEND ALMOST $50K FOR A DEFECTED VEHICLE THAT THEY WANT TO PATCH UP. PLEASE HELP ME.