NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,075 reports13,000 miles · Apr 18, 2007
Suspension
MAKE: DODGE MODEL: DURANGO YEAR: 2000, I ALWAYS HAD PROBLEMS WITH THE DURANGO SINCE ABOUT 13,000, (NOW HAVE 93,000. REPLACEMENT OF BALL JOINTS, BRAKE CALIPERS, AND CONTINUOUS CHECKS FOR CLICKING AND VIBRATION FEELING IN THE STEERING COLUMN. THIS HAS NOT BEEN RIGHT FROM THE START. I BELIEVE THERE IS SOMETHING DEFECTIVE WI…
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MAKE: DODGE MODEL: DURANGO YEAR: 2000, I ALWAYS HAD PROBLEMS WITH THE DURANGO SINCE ABOUT 13,000, (NOW HAVE 93,000. REPLACEMENT OF BALL JOINTS, BRAKE CALIPERS, AND CONTINUOUS CHECKS FOR CLICKING AND VIBRATION FEELING IN THE STEERING COLUMN. THIS HAS NOT BEEN RIGHT FROM THE START. I BELIEVE THERE IS SOMETHING DEFECTIVE WITH THE STEERING AND FRONT END. EACH TIME I TAKE IT TO THE DEALER FOR SERVICE THEY CAN NEVER DUPLICATE THE PROBLEM. I HAVE ENJOYED THE DURANGO, EXCEPT FOR THESE FRONT END PROBLEMS. THE STEERING MAKES NOISES AND HAS A FUNNY RESPONSE TO THE TURNING PROCESS. COULD YOU PLEASE REVIEW CLOSER. *AK
NHTSA ODI #10188240
79,000 miles · Apr 15, 2007
Engine And Engine CoolingEquipmentSteering
PROBLEMS WITH ENGINE AND ENGINE COMPONENTS OIL GAUGE NOT WORKING, TICKING IN MOTER OIL LEAKING. WAS TOLD I NEED NEW MOTER. ALSO STRANGE NOISES FROM STEERING COLOMN. TRUCK ONLY HAS 79,000 MILES I AM REQUESTING CHRYSLER RECALL THIS TRUCK AND STAND BEHIND THEIR COMPANY AND FIX WHAT IS WRONG WITH THESE ENGINES, ECT.*AK
NHTSA ODI #10187973
80,000 miles · Apr 5, 2007
SteeringSuspension
TL*THE CONTACT OWNS A 2000 DODGE DURANGO. THE VEHICLE WAS BROUGHT TO THE DEALER TO PERFORM RECALL 04V596000 REPAIRS. IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED THE STEERING ASSEMBLY SHIFTED AND THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE FORWARD. THE VEHICLE WAS INVOLVED IN COLLISIONS PRIOR TO IT BEING PURCHASED BY THE CONT…
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TL*THE CONTACT OWNS A 2000 DODGE DURANGO. THE VEHICLE WAS BROUGHT TO THE DEALER TO PERFORM RECALL 04V596000 REPAIRS. IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED THE STEERING ASSEMBLY SHIFTED AND THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE FORWARD. THE VEHICLE WAS INVOLVED IN COLLISIONS PRIOR TO IT BEING PURCHASED BY THE CONTACT, W3HICH MAY HAVE CONTRIBUTED TO THE FAILURE. THE DEALER DID NOT CORRECT THE FAILURE, AND THE VEHICLE HAS NOT BEEN DRIVEN FOR A YEAR. THE VEHICLE WAS TOWED FROM THE DEALER TO A RELATIVE'S HOME. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES WITH THE VEHICLE PRIOR TO THE RECALL REPAIR. THE CURRENT AND FAILURE MILEAGE WERE 80,000.*AK
NHTSA ODI #10187934
29,000 miles · Feb 22, 2007
SteeringSuspensionVisibility
I BOUGHT MY TRUCK USED AND HAD THEM DO A COMPLETE WORK UP ON IT WHEN I PURCHASED IT. EVERYTHING WAS FINE FOR 1 WEEK. AFTER THAT WEEK MY ENGINE LIGHT CAME ON. I TOOK IT BACK TO THE DEALER AND HAD THEM REPLACE THE "CANISTER" BECAUSE THAT'S WHAT THEY SAID WAS THE PROBLEM. 1 WEEK LATER IT RETURNED. I HAVE HAD IT CLEARED OUT ABO…
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I BOUGHT MY TRUCK USED AND HAD THEM DO A COMPLETE WORK UP ON IT WHEN I PURCHASED IT. EVERYTHING WAS FINE FOR 1 WEEK. AFTER THAT WEEK MY ENGINE LIGHT CAME ON. I TOOK IT BACK TO THE DEALER AND HAD THEM REPLACE THE "CANISTER" BECAUSE THAT'S WHAT THEY SAID WAS THE PROBLEM. 1 WEEK LATER IT RETURNED. I HAVE HAD IT CLEARED OUT ABOUT 100 TIMES. IT NOW KEEPS TELLING ME I HAVE A GAS LEAK. MY MECHANIC HAS LOOKED AT THIS TRUCK MORE THAN THE AVERAGE TIME. NOW I AM AT 130,000 MILES AND MY SUSPENSION IS COMPLETELY SHOT, POWER STEERING PUMP, AUTOMATIC LOCKS ARE SLOWLY MALFUNCTIONING (THEY MAKE A LOUD NOISE ON 2 OF THE DOORS), AND THE DRIVERS SIDE WINDOW DOESN'T ROLL DOWN. *JB
NHTSA ODI #10183277
94,000 miles · Feb 19, 2007
Electrical SystemLatches/locks/linkages
A FEW WEEKS AGO, IT STARTED WITH THE DOOR AJAR LIGHT, AND GATE OPEN LIGHT COMING ON WHEN NOTHING WAS OPEN. A LOT OF ICE BUILD UP (BAD SEALS) MADE THE DRIVER DOOR DIFFICULT TO LATCH. A WEEK AGO WE WERE DRIVING AND ALL OF THE LOCKS STARTED UNLOCKING REPEATEDLY. NOW WE CAN'T EVEN LOCK OUR TRUCK, IT UNLOCKS ITSELF. IT DOES THIS WHE…
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A FEW WEEKS AGO, IT STARTED WITH THE DOOR AJAR LIGHT, AND GATE OPEN LIGHT COMING ON WHEN NOTHING WAS OPEN. A LOT OF ICE BUILD UP (BAD SEALS) MADE THE DRIVER DOOR DIFFICULT TO LATCH. A WEEK AGO WE WERE DRIVING AND ALL OF THE LOCKS STARTED UNLOCKING REPEATEDLY. NOW WE CAN'T EVEN LOCK OUR TRUCK, IT UNLOCKS ITSELF. IT DOES THIS WHETHER THE VEHICLE IS ON OR NOT. IT ALSO TURNS ON THE INTERIOR LIGHTS. THE SWITCHES DO NOT WORK TO LOCK THE DOORS. WE HAVE TO REMOVE THE FUSE (WHICH ALSO CONTROLS THE WIPERS, BAD IDEA) TO STOP THE LOCKS FROM UNLOCKING. ALSO, IT ARMS THE SECURITY SYSTEM ( I THINK)AND MAKES IT SO THE TRUCK SHUTS OFF ON IT'S OWN. I FEEL EXTREMELY UNSAFE NOW THAT I MY VEHICLE UNLOCKS ITSELF AND SHUTS OFF. LAST NIGHT WE CAME OUT TO THE PARKING LOT TO DISCOVER IT UNLOCKED AND THE INTERIOR LIGHTS WERE TURNING ON AND OFF THE WHOLE TIME. I HAVE TO TAKE MY 3 YEAR OLD IN THIS VEHICLE. I KNOW THAT THIS IS A PROBLEM WITH A LOT OF DURANGOS AND CHRYSLER BETTER DO SOMETHING ABOUT IT NOW! THIS IS A HUGE SAFETY ISSUE, AND I CAN'T BELIEVE IT'S BEING IGNORED. *JB
NHTSA ODI #10182956
73,000 miles · Feb 9, 2007
Suspension
TL* - THE CONTACT CALLED REGARDING A 2000 DODGE DURANGO. THE CONTACT STATED THAT THE RIGHT FRONT WHEEL CAME OFF THE VEHICLE. WHILE TRAVELING AT 25 MPH. THE ROAD CONDITIONS WERE DRY. THE FAILURE MILEAGE WAS 73,000. THERE WERE NO INJURIES. THE TIRE ON THE VEHICLE ROLLED OUT INTO THE HIGHWAY AND STRUCK ANOTHER VEHICLE CAUSING …
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TL* - THE CONTACT CALLED REGARDING A 2000 DODGE DURANGO. THE CONTACT STATED THAT THE RIGHT FRONT WHEEL CAME OFF THE VEHICLE. WHILE TRAVELING AT 25 MPH. THE ROAD CONDITIONS WERE DRY. THE FAILURE MILEAGE WAS 73,000. THERE WERE NO INJURIES. THE TIRE ON THE VEHICLE ROLLED OUT INTO THE HIGHWAY AND STRUCK ANOTHER VEHICLE CAUSING DAMAGE TO THAT VEHICLE. A POLICE REPORT FILED. THE VEHICLE WAS TOWED TO A CHRYSLER DODGE DEALER, WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. ALSO, THERE WAS ALSO MINOR DAMAGE TO THE FRONT BUMPER .
NHTSA ODI #10182112
84,000 miles · Feb 6, 2007
Engine And Engine Cooling
WITHOUT WARNING, WELL MAINTAINED 2000 DODGE DURANGO SUFFERED SUDDEN ENGINE FAILURE. 2 REPAIR SHOPS DECLARE ENGINE WORTHLESS AND MUST BE REPLACED. LEARN HUNDREDS OF DURANGO OWNERS EXPERIENCING SAME PROBLEMS. CONTACT DAIMLER CHRYSLER. THEIR RESPONSE UNSATISFACTORY. CURRENTLY CONTACTING SEVERAL CONSUMER AGENCIES, ATTORNEY GENERAL …
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WITHOUT WARNING, WELL MAINTAINED 2000 DODGE DURANGO SUFFERED SUDDEN ENGINE FAILURE. 2 REPAIR SHOPS DECLARE ENGINE WORTHLESS AND MUST BE REPLACED. LEARN HUNDREDS OF DURANGO OWNERS EXPERIENCING SAME PROBLEMS. CONTACT DAIMLER CHRYSLER. THEIR RESPONSE UNSATISFACTORY. CURRENTLY CONTACTING SEVERAL CONSUMER AGENCIES, ATTORNEY GENERAL OFFICE & LOCAL SENATORS. PROBLEM CURRENTLY PENDING RESOLUTION. *NM
NHTSA ODI #10181778
Mileage unknown · Jan 30, 2007
Service Brakes, HydraulicCrash
DODGE DURANGO'S WITH TWO WHEEL ANTI-LOCK BRAKE SYSTEM PROBLEMS**CC THE REAR BRAKES LOCKED WHICH CAUSED THE AXLE TO BOUNCE SEVERELY. THE BACK OF THE VEHICLE STARTED SWERVING TO THE SIDE. THE REAR AXLE BOUNCE AND THE VEHICLES INSTABILITY SEEMED TO REDUCE THE EFFECTIVENESS OF THE FRONT BRAKES. THE ULTIMATE RESULT WAS A VERY SLIG…
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DODGE DURANGO'S WITH TWO WHEEL ANTI-LOCK BRAKE SYSTEM PROBLEMS**CC THE REAR BRAKES LOCKED WHICH CAUSED THE AXLE TO BOUNCE SEVERELY. THE BACK OF THE VEHICLE STARTED SWERVING TO THE SIDE. THE REAR AXLE BOUNCE AND THE VEHICLES INSTABILITY SEEMED TO REDUCE THE EFFECTIVENESS OF THE FRONT BRAKES. THE ULTIMATE RESULT WAS A VERY SLIGHT BUMPER IMPACT WITH A SEMI-TRAILER. *JB
NHTSA ODI #10181612
127,000 miles · Jan 2, 2007
Suspension
TL* - THE CONTACT TOOK THE CAR TO SEARS BECAUSE THE VEHICLE WAS MAKING A POPPING NOISE. THE NOISE OCCURRED SINCE HE PURCHASED THE VEHICLE. THERE WERE NO WARNING LIGHTS INDICATING SERVICE WAS NEEDED ON THE VEHICLE . THE CONTACT STATED THE REPAIR WAS PREVIOUSLY DONE INCORRECTLY THE DEALER'S DISTRICT MANAGER DENIED THE REPAIR, ALT…
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TL* - THE CONTACT TOOK THE CAR TO SEARS BECAUSE THE VEHICLE WAS MAKING A POPPING NOISE. THE NOISE OCCURRED SINCE HE PURCHASED THE VEHICLE. THERE WERE NO WARNING LIGHTS INDICATING SERVICE WAS NEEDED ON THE VEHICLE . THE CONTACT STATED THE REPAIR WAS PREVIOUSLY DONE INCORRECTLY THE DEALER'S DISTRICT MANAGER DENIED THE REPAIR, ALTHOUGH APPROVAL WAS GIVEN BY THE MANUFACTURER . *AK
NHTSA ODI #10177585
Mileage unknown · Dec 29, 2006
Engine And Engine Cooling
WE HAVE A 2000 DODGE DURANGO WITH A 5.9 ENGINE WITH OVER 82,000 MILES THE FIRST TIME IT HAPPEN WE WERE GOING DOWN THE RIVER TO OUR CABIN WHEN IT LOST OIL PRESSURE, SO WE CHANGED THE OIL WITH CHECK THE GAUGES. SO NOW IT HAPPEN AGAIN THE OIL PRESSURE DROPPED AGAIN CHANGED THE OIL THE LIGHT CAME ON CHECK GAUGES AFTER THE OIL WAS CH…
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WE HAVE A 2000 DODGE DURANGO WITH A 5.9 ENGINE WITH OVER 82,000 MILES THE FIRST TIME IT HAPPEN WE WERE GOING DOWN THE RIVER TO OUR CABIN WHEN IT LOST OIL PRESSURE, SO WE CHANGED THE OIL WITH CHECK THE GAUGES. SO NOW IT HAPPEN AGAIN THE OIL PRESSURE DROPPED AGAIN CHANGED THE OIL THE LIGHT CAME ON CHECK GAUGES AFTER THE OIL WAS CHANGED AND IT HEATED UP THIS TIME BUT I DID GET IT BACK HOME. SO I DECIDED TO LOOK UP CAR COMPLAINTS.COM 14 COMPLAINTS WAS THERE ABOUT OIL SLUDGE. HOPE SOMETHING CAN BE DONE THIS ISN'T RIGHT. THANKS SO MUCH
NHTSA ODI #10177365
Official recalls
2Dec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
Consequence & remedy
Consequence: EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
May 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
PE99074 · Steering Wheel/shaft Spline Attachment
Opened Dec 13, 1999 · Closed Feb 24, 2000
Status: closed (inferred from source dates) · Steering
THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS ABLE TO STOP WITHOUT IMPACTING ANYTHING.BASED ON OUR INVESTIGATION AND THE MANUFACTURER'S RESPONSE, ODI IS CLOSING THIS INVESTIGATION BECAUSE THE SINGLE KNOWN COMPLAINT APPEARS TO BE AN ISOLATED INCIDENT.FURTHER, CHRYSLER HAS NO OTHER WARRANTY CLAIMS AND HAS NOT ISSUED ANY SERVICE BULLETINS.IN SUMMARY, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTTINUE TO MONITOR THIS MATTER CLOSELY, AND THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THESE MODELS IF WARRANTED BY THE CIRCUMSTANCES.
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