NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
15 reportsClear category filterMileage unknown · Oct 4, 2023
Electrical SystemEngineUnknown Or Other
I was just driving then out of nowhere. No warning No lights inmitted on dash no idea the engine will shut off. Replace alternator, Battery,Starter,3 PCM,still no luck. Noticed that PCM could have been the so that's why I went through 3 of em. New ,Use ,and Refurbish one. The dealership mechanic noticed that PCM would shut off a…
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I was just driving then out of nowhere. No warning No lights inmitted on dash no idea the engine will shut off. Replace alternator, Battery,Starter,3 PCM,still no luck. Noticed that PCM could have been the so that's why I went through 3 of em. New ,Use ,and Refurbish one. The dealership mechanic noticed that PCM would shut off and henced (no bus) would illuminate. Happened quite often scary part is that no warning of any source would appear on freeway residential anywhere. Engine will shut off while driving.
NHTSA ODI #11548329
224,000 miles · Aug 27, 2020
Unknown Or Other
I WAS IN THE FREEWAY RUNNING 65 MILES/HOUR AND SUDDENLY MY DURANGO JUST STALLED AND ENGINE JUST SHUT OFF WITHOUT WARNING.THERE WAS NO CODE SHOWING UP. I BROUGHT TO MECHANIC AND UNABLE TO FIND THE PROBLEM. THERE ARE TIMES THAT IT WILL SHUT OFF THE ENGINE AND I HAVE TO WAIT FOR 15-20 MINUTES AND IT WILL START AGAIN. THEN AFTERWARD…
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I WAS IN THE FREEWAY RUNNING 65 MILES/HOUR AND SUDDENLY MY DURANGO JUST STALLED AND ENGINE JUST SHUT OFF WITHOUT WARNING.THERE WAS NO CODE SHOWING UP. I BROUGHT TO MECHANIC AND UNABLE TO FIND THE PROBLEM. THERE ARE TIMES THAT IT WILL SHUT OFF THE ENGINE AND I HAVE TO WAIT FOR 15-20 MINUTES AND IT WILL START AGAIN. THEN AFTERWARDS, IT WILL DIE AGAIN. HELP!!!!!
NHTSA ODI #11351652
140,000 miles · Aug 18, 2020
Electronic Stability Control (esc)EngineUnknown Or Other
CAR GIVEN TO ME BY A FAMILY MEMBER IN NOV 2019 WITH 135K MILES, WAS THE ORIGINAL OWNER, VEHICLE WAS VERY WELL MAINTAINED. APPROXIMATELY FEB 2020, DRIVING 70 MPH DOWN INTERSTATE, CAR ACTED LIKE IT DIED-LOST ALL POWER FOR ABOUT 10 SECS, THEN IT CAME BACK TO LIFE. IT WAS ABOUT A MONTH LATER, IT DID IT AGAIN. MECHANIC REPLACED T…
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CAR GIVEN TO ME BY A FAMILY MEMBER IN NOV 2019 WITH 135K MILES, WAS THE ORIGINAL OWNER, VEHICLE WAS VERY WELL MAINTAINED. APPROXIMATELY FEB 2020, DRIVING 70 MPH DOWN INTERSTATE, CAR ACTED LIKE IT DIED-LOST ALL POWER FOR ABOUT 10 SECS, THEN IT CAME BACK TO LIFE. IT WAS ABOUT A MONTH LATER, IT DID IT AGAIN. MECHANIC REPLACED THROTTLE BODY POSITION SENSOR(?). SOON AFTER, VEHICLE STARTED TO JUST DIE WHILE DRIVING. NO NOISE, RATTLES, NO CHECK ENGINE LIGHTS, JUST WOULD SHUT OFF LIKE THE KEY WAS TURNED OFF. DIDN'T MATTER THE TERRAIN OR SPEED, JUST WHILE DRIVING. INITIALLY IT WOULD IMMEDIATELY RESTART. IT SEEMS TO HAVE GOTTEN WORSE SINCE THE HOTTER WEATHER. AND IT SHUTS DOWN AFTER DRIVING ABOUT 20 MINS WHEN THE ENGINE HAS REALLY WARMED UP. I FINALLY NOTICED A NO BUS MESSAGE ON THE ODOMETER-WHICH FROM RESEARCHING MEANS THE COMPUTER ISN'T COMMUNICATING. MECHANIC UNABLE TO PULL A CODE, SAID IT'S CLEARING ITSELF OUT RIGHT AFTER IT THROWS IT. TODAY WENT IN, AND WE GOT LUCKY AND HOOKED MACHINE WHILE CAR WAS RUNNING AND IT DIED. AND THE SCANNER WOULD NOT RECOGNIZE NOR COMMUNICATE WITH THE PCM. NUMEROUS ISSUES WITH DODGE/CHRYSLER VEHICLES FOR THIS EXACT SAME PROBLEM. AND IT DOESN'T SEEM TO HAVE A SINGLE FIX FOR IT. SOME A NEW PCM WORKED, SOME OTHER SENSORS, ONE SAID JUST LOOSENING THE SCREWS ON THE PCM WORKED FOR HIM, SOME NOTHING WORKED. THIS IS SO DANGEROUS, CAR JUST SHUTTING OFF WITHOUT WARNING WHILE YOU'RE DRIVING. I CAN NOT BELIEVE THIS HASN'T BEEN A RECALL ISSUE AFTER 20 YEARS. I SEE A LOT OF THIS MODEL OF VEHICLE ON THE ROAD STILL, BUT IT DOESN'T SEEM LIMITED TO JUST THE DURANGOS EITHER. IT ALMOST SEEMS AS IF SOMETHING NEAR THE PCM OR THE WIRES TO IT ARE GETTING TOO HOT AND CAUSING AN ISSUE OR EVEN BURNING OUT THE PCM. DID A RESET BY UNHOOKING BATTERY CABLE, AND THE CAR RESTARTED THIS LAST TIME. THIS IS DANGEROUS FOR EVERYONE.
NHTSA ODI #11349978
152,000 miles · Aug 19, 2019
Unknown Or Other
DRIVING DOWN THE ROAD AND THE TRUCK RANDOMLY DIES. SHUTS OFF. NO POWER ANYTHING. THREW IT IN NEUTRAL AND STARTED BACK UP. HAS DONE THIS ON MULTIPLE OCCASIONS.
NHTSA ODI #11245051
123,000 miles · Dec 29, 2017
Unknown Or Other
ROOF RACK IS MADE OF PLASTIC. THERE ARE NO REINFORCEMENT BARS EMBEDDED IN THE PLASTIC. WHEN LUGGAGE OR PLASTIC KAYAKS ARE MOUNTED TO THE TOP, THE ROOF RACK BREAKS - LEADING TO POOR ANCHORAGE OF MATERIALS ON THE TOP ROOF AND DEATH OR INJURY TO THE PASSENGERS IN THE FOLLOWING VEHICLES. THIS EVENT HAPPENED WHERE THE ROOF RACK CAME…
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ROOF RACK IS MADE OF PLASTIC. THERE ARE NO REINFORCEMENT BARS EMBEDDED IN THE PLASTIC. WHEN LUGGAGE OR PLASTIC KAYAKS ARE MOUNTED TO THE TOP, THE ROOF RACK BREAKS - LEADING TO POOR ANCHORAGE OF MATERIALS ON THE TOP ROOF AND DEATH OR INJURY TO THE PASSENGERS IN THE FOLLOWING VEHICLES. THIS EVENT HAPPENED WHERE THE ROOF RACK CAME APART AND DAMAGED THE DURANGO AND POTENTIALLY THE CAR FOLLOWING. WE WALKED THE TRUCK TO THE CLOSEST AUTOZONE AND THE MANAGER HELPED US BY USING METAL TIE BANDS TO SECURE IT.
NHTSA ODI #11057380
Mileage unknown · May 2, 2017
EngineUnknown Or Other
HEAD GASKET LEAK CREATED A HEATER CORE ISSUE WHERE COOLANT WOULD "MIST" THROUGH THE VENTS. THIS POSED A HEALTH RISK TO MY CHILDREN AND I WHO HAVE ASTHMA. AND THERE'S NO TELLING THE LONG TERM EFFECTS OF INHALING COOLANT MIST. DUE TO COST, WE HAD TO REROUTE THE HEATER CORE, THUS DISABLING IT AND GOING WITHOUT HEAT AND DEFROST DUR…
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HEAD GASKET LEAK CREATED A HEATER CORE ISSUE WHERE COOLANT WOULD "MIST" THROUGH THE VENTS. THIS POSED A HEALTH RISK TO MY CHILDREN AND I WHO HAVE ASTHMA. AND THERE'S NO TELLING THE LONG TERM EFFECTS OF INHALING COOLANT MIST. DUE TO COST, WE HAD TO REROUTE THE HEATER CORE, THUS DISABLING IT AND GOING WITHOUT HEAT AND DEFROST DURING THE WINTER MONTHS. SINCE THEN, THE GASKET ISSUE IS NOW CAUSING EVEN MORE ISSUES OF SMOKING UNDER THE HOOD, SMOKE OUT THE TAIL PIPE, AND COOLANT OVERHEATING. IT IS MY UNDERSTANDING HEAD GASKETS ARE A COMMON PROBLEM WITH DURANGOS. IT'S ABOUT TIME THEY ISSUE A RECALL AND FIX IT. I'M GREATLY CONCERNED ABOUT MY CHILDREN'S HEALTH AND SAFETY, PLUS THE ENVIRONMENTAL IMPACT FROM THE EMISSIONS CHANGE DUE TO THE GASKET.
NHTSA ODI #10983189
Mileage unknown · Jan 8, 2016
Unknown Or Other
CLUNKING NOISE FILLS LIKE SOMETHING TRYING TO SEPARATE. START AFTER DRIVING ABOUT 10 MILES.
NHTSA ODI #10818861
131,000 miles · Jun 15, 2014
EngineUnknown Or Other
I WAS DRIVING ON THE INTERSTATE SPEED LIMIT 75 AND THE ENGINE JUST SHUT OFF. NO STEERING, NO BRAKES, NO CODES, NO WARNING LIGHTS NOTHING. THANK GOODNESS IT WAS IN THE EVENING AND LIGHT TRAFFIC, GOT FINALLY STOPPED AND HAD TO WAIT 2HRS BEFORE RESTARTING, WENT ABOUT ANOTHER 5 MILES AND DID IT AGAIN. FINALLY GOT TO WHERE I WA…
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I WAS DRIVING ON THE INTERSTATE SPEED LIMIT 75 AND THE ENGINE JUST SHUT OFF. NO STEERING, NO BRAKES, NO CODES, NO WARNING LIGHTS NOTHING. THANK GOODNESS IT WAS IN THE EVENING AND LIGHT TRAFFIC, GOT FINALLY STOPPED AND HAD TO WAIT 2HRS BEFORE RESTARTING, WENT ABOUT ANOTHER 5 MILES AND DID IT AGAIN. FINALLY GOT TO WHERE I WAS GOING AND THEN THE NEXT DAY HAD TO TRAVEL AGAIN ON INTERSTATE AND IT DID IT AGAIN AND HAD TO WAIT 45 MINUTES TO RESTART. WHEN I FINALLY GOT HOME I SEARCH THE INTERNET FOR THIS PROBLEM AND THERE A MANY MANY SITES THAT PEOPLE HAVE HAD THE SAME PROBLEM!!!! A RECALL NEEDS TO BE DONE AND THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT. *JS
NHTSA ODI #10598384
81,900 miles · Jun 2, 2011
Engine And Engine CoolingUnknown Or Other
I BOUGHT THE S.U.V MARCH 14,2011 AND 2 WEEKS LATER IT STALLED ON THE FREEWAY AFTER GETTING OUT OF COLLEGE ABOUT 4:25PM. HEAVY TRAFFIC, I TAUGHT I WAS GOING TO GET REAR ENDED. ITS HAPPEN 5 X SINCE TWICE ON FREE WAY ON 3 X IN TOWN.. I WAS NEVER GOING OVER 35 MPH WHEN IT ACCOURS..IT JUST SHUTS OFF WITH NO WARNING OF ANYTHING. TAY…
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I BOUGHT THE S.U.V MARCH 14,2011 AND 2 WEEKS LATER IT STALLED ON THE FREEWAY AFTER GETTING OUT OF COLLEGE ABOUT 4:25PM. HEAVY TRAFFIC, I TAUGHT I WAS GOING TO GET REAR ENDED. ITS HAPPEN 5 X SINCE TWICE ON FREE WAY ON 3 X IN TOWN.. I WAS NEVER GOING OVER 35 MPH WHEN IT ACCOURS..IT JUST SHUTS OFF WITH NO WARNING OF ANYTHING. TAYLOR DEALERS, WHICH I BOUGHT THE CAR FROM TOOK IT TO THERE SHOP AND THEY COULD NOT FIND ANYTHING NO CODES OR ANY SIGNS OF PROBLEMS WITH TRUCK THEY HAD THE TRUCK ABOUT A MONTH.. AFTER THE 3X IT STALLED I TOOK IT STRAIGHT TO SAN DIEGO TO THE MECHANIC OF TAYLOR MOTORS AND THEY RAN THE CODES AGAIN AND NOTHING SHOWS AND THEY SAID NOTHING THEY CAN DO BECAUSE THEY NEED TO SEE THE PROBLEM OR THE STALLING NEED TO HAPPEN WHILE THEY DRIVE AND IT NEVER HAPPENS. SO ON OR ABOUT MAY 11, 2011 I CALLED DODGE CORPARATE OFFICE AND EXPLAINED THE SITUATION AND I EXPLAINED ITS A SERIOUS SAFETY ISSUES THEY HAVE A CASE MANAGEMENT JUDY ON IT BUT NO WORD SINCE I EXPLAINED AND THEY CAN'T GET THE TRUCK TO STALL..THEY INTRUCTED ME TO TAKE THE TRUCK TO THERE DEALERSHIP.. THEY CAN'T FIND OUT THE ISSUE EITHER, MY TRUCKS IS STILL AT THE DEALERS WHILE THEY TRY TO FIGURE OUT THE PROBLEM BUT AS OF TODAY THEY STILL CAN'T FIGURE OUT WHAT COULD BE THE PROBLEM.. IT SEEMS THAT IT HAPPENS ON HOT DAYS OR DRIVING AROUND A LOT.. I EXPLAINED THAT IT HAPPENS PERIODICKLY... ITS REALLY SCARY BECAUSE IT JUST SHUTS OF WITH NO WARNING OR ANYTHING UNTIL U RELIZE THAT UR PRESSING GAS PEDAL AND ITS NOT GOING. I SEEN ONLINE ABOUT THIS TRUCK HAVING PROBLEMS IN OTHER STATES AS WELL AND NO ONE HAS DONE NOTHING.. I HOPE THERE NOT WAITING FOR A SERIOUS DRASTIC ACCIDENT TO ACCOUR IN ORDER TO RECALL THE TRUCK OR FIX THE ISSUE.. NO CAR SHOULD JUST TURN OFF WITHOUT WARNING..I READ SOME PERSON HAD SAME ISSUE AND IT WAS THE COIL TO CLOSE TO EXHAUST MANIFOLD. IT CAUSES COIL TO GET TO HOT AND SHUT TRUCK OFF
NHTSA ODI #10404982
38,000 miles · Jan 15, 2004
Power TrainService Brakes, HydraulicUnknown Or Other
WHEN DRIVING THE SUV, THERE IS A LOUD NOISE THE WHOLE TIME WHEN DRIVING THIS VEHICLE, THE DEALER SAID IT NOT UNDER THE EXTENDED WARRANTY THAT WE PURCHASED, ALSO THE WINDOW IN THE BACK LEFT SIDE WILL NOT LET UP OR DOWN. IT HAS BEEN VERY DIFFICULT I AM ONLY HAD THIS VEHICLE FOR 5 MONTHS.
NHTSA ODI #10069536
Official recalls
2Dec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
Consequence & remedy
Consequence: EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
May 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
Consequence & remedy
Consequence: WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4EA03023 · Upper Ball Joint Separation
Opened Nov 19, 2003 · Closed Feb 11, 2005
Status: closed (inferred from source dates) · Suspension; Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Additional source detail variants (5)
Suspension
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Arm
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
Suspension:front:control Arm:upper Ball Joint
DAIMLERCHRYSLER CORPORATION (DCC) IS RECALLING THE TARGET POPULATION OF APPROXIMATELY 600,000 MY 2000 THROUGH 2003 DURANGO AND DAKOTA VEHICLES WITH FOUR-WHEEL DRIVE TO REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS WITH REDESIGNED PARTS THAT DO NOT HAVE THE JOINT INTEGRITY CONCERNS AND HAVE SUBSTANTIALLY IMPROVED JOINT RETENTION CAPACITY (NHTSA RECALL NO. 04V-596).THOUGH DCC DOES NOT ADMIT TO A SAFETY-DEFECT IN THE SUBJECT COMPONENTS, ODI BELIEVES THAT THE FACTS IN THIS INVESTIGATION SHOW OTHERWISE.BECAUSE OF THE LOW RATES OF SEPARATION INCIDENTS IN THE REMAINING SUBJECT VEHICLES, A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED IN THOSE POPULATIONS AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS IN THOSE VEHICLES.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
PE03032 · Front Susp. Upper Ball Joint Failure
Opened Jul 16, 2003 · Closed Nov 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:upper Arm; Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Additional source detail variants (4)
Suspension:front
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Arm
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
Suspension:front:control Arm:upper Ball Joint
IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATING FROM THE VEHICLE.SINCE OPENING THE PE, ODI HAS RECEIVED 23 ADDITIONAL COMPLAINTS RELATED TO BALL JOINT SEPARATION. DAIMLERCHRYSLER HAS IDENTIFIED A WEAROUT CONCERN IN THE SUBJECT BALL JOINTS THAT IS BELIEVED TO OCCUR AFTER WATER INTRUSION EVACUATES THE JOINT LUBRICANT.DAIMLERCHRYSLER DOES NOT BELIEVE THE CONDITION POSES AN UNREASONABLE RISK TO SAFETY BECAUSE THE SUSPENSION DESIGN IN THE SUBJECT VEHICLES SIGNIFICANTLY REDUCES THE LIKELIHOOD OF JOINT SEPARATION.OVER 99 PERCENT OF THE FAILURES ARE RELATED TO WORN BALL JOINTS (E.G., NOISE COMPLAINTS).DAIMLERCHRYSLER REVISED THE REPAIR PROCEDURE IN AUGUST 2003 TO ALLOW THE UPPER BALL JOINTS TO BE SERVICED SEPARATELY FROM THE UPPER CONTROL ARM AND REDUCE REPAIR COSTS. DAIMLERCHRYSLER CHANGED THE SUPPLIER OF THE SUBJECT BALL JOINTS FROM TRW TO NEW CASTLE MACHINING & FORGE FOR MY 2000 VEHICLES.MY 2000 DURANGO VEHICLES ACCOUNT FOR 25 OF THE 37 SEPARATION COMPLAINTS.THE UPPER BALL JOINT WAS REDESIGNED IN MY 2003.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE ALLEGED DEFECT IN MY 2000-02 DURANGO VEHICLES.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
PE99074 · Steering Wheel/shaft Spline Attachment
Opened Dec 13, 1999 · Closed Feb 24, 2000
Status: closed (inferred from source dates) · Steering
THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS ABLE TO STOP WITHOUT IMPACTING ANYTHING.BASED ON OUR INVESTIGATION AND THE MANUFACTURER'S RESPONSE, ODI IS CLOSING THIS INVESTIGATION BECAUSE THE SINGLE KNOWN COMPLAINT APPEARS TO BE AN ISOLATED INCIDENT.FURTHER, CHRYSLER HAS NO OTHER WARRANTY CLAIMS AND HAS NOT ISSUED ANY SERVICE BULLETINS.IN SUMMARY, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTTINUE TO MONITOR THIS MATTER CLOSELY, AND THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THESE MODELS IF WARRANTED BY THE CIRCUMSTANCES.
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