NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
949 reportsMileage unknown · Sep 3, 2003
Service Brakes, Hydraulic
FAULTY PUMP CAUSING CONSUMER TO LOSE BRAKES. WHILE BRAKING THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHO INDICATED THAT THE PROBLEM WAS PROBABLY THE RECALLED PUMP AND IF IT WAS THE PUMP IT WOULD BE REPLACED UNDER A LIFETIME WARRANTY. THE DIAGNOSTIC TEST WERE DONE AND THE PUMP WAS FOUND TO BE DEFECTIVE. THE DEALER …
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FAULTY PUMP CAUSING CONSUMER TO LOSE BRAKES. WHILE BRAKING THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHO INDICATED THAT THE PROBLEM WAS PROBABLY THE RECALLED PUMP AND IF IT WAS THE PUMP IT WOULD BE REPLACED UNDER A LIFETIME WARRANTY. THE DIAGNOSTIC TEST WERE DONE AND THE PUMP WAS FOUND TO BE DEFECTIVE. THE DEALER REFUSED TO REPLACED THE PUMP UNLESS SHE AGREE TO HAVE $700 OF ADDITION WORK DONE. THE CONSUMER REQUEST A REFUND OF $68 FOR THE DIAGNOSTIC TEST AND PUMP REPLACEMENT. *NLM
NHTSA ODI #10038520
Mileage unknown · Aug 12, 2003
Service Brakes, Hydraulic
CONSUMER NOTICED THAT WHILE TRAVELING ABS BRAKES WORKED INTERMITTENTLY. DEALER HAS BEEN CONTACTED. *AK
NHTSA ODI #10033689
Mileage unknown · Aug 1, 2003
Service Brakes, Hydraulic
THE BRAKES ARE NOT WORKING CORRECTLY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. THE MECHANIC THOUGHT THE VEHICLE WAS ON RECALL AND REFERRED THE CONSUMER TO THE DEALER. THE DEALER STATED THE VEHICLE WAS NOT ON RECALL FOR THE BRAKES. THE VEHICLE HAS NOT BEEN DIAGNOSED, BUT THE CONSUMER STATED THE BRAKES WERE NOT SAFE. THE ABC BR…
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THE BRAKES ARE NOT WORKING CORRECTLY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. THE MECHANIC THOUGHT THE VEHICLE WAS ON RECALL AND REFERRED THE CONSUMER TO THE DEALER. THE DEALER STATED THE VEHICLE WAS NOT ON RECALL FOR THE BRAKES. THE VEHICLE HAS NOT BEEN DIAGNOSED, BUT THE CONSUMER STATED THE BRAKES WERE NOT SAFE. THE ABC BRAKE APPEAR TO BE WORKING FINE NOW. NONE OF THE ABOVE SYMPTOMS ARE PRESENT. *AK *CB
NHTSA ODI #10026516
Mileage unknown · Jul 21, 2003
Service Brakes, Hydraulic
CONSUMER STATES THAT WHEN TRYING TO APPLY THE BRAKES BRAKE PEDAL WILL GOES TO THE FLOOR, CAUSING EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. *AK
NHTSA ODI #10029684
91,800 miles · Jul 3, 2003
Engine And Engine CoolingSteering
DURING VEHICLE INSPECTION THE CONSUMER WAS INFORMED THAT STEERING COLUMN WAS EXCESSIVELY LOOSE. THE DEALER ALSO REPLACED THE FRONT COVER, TIMING CHAIN TENSIONER, WATER PUMP AND OIL PUMP. *AK *CB *NLM
NHTSA ODI #10022850
Mileage unknown · Jul 2, 2003
Steering
THE CONSUMER INQUIRED AS TO WHETHER OR NOT HIS COMPLAINT WAS ON FILE REGARDING AN EXCESSIVELY LOOSE STEERING COLUMN, BECAUSE HE NEVER RECEIVED ANY LETTER TO SIGN. *PH *JB
NHTSA ODI #10029535
90,000 miles · Jun 24, 2003
Power Train
WE HAVE A 1993 DODGE CARAVAN THAT HAS ALREADY HAD THE TRANSMISSION REPLACED ($1,000.00). NOW WE ARE BEING TOLD THAT THE TRANSMISSION NEEDS TO BE REPLACED AGAIN. THIS IS RIDICULOUS. THE TRANSMISSION IS ONLY THREE YEARS OLD. *JB
NHTSA ODI #10023694
Mileage unknown · Jun 18, 2003
Power Train
WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING TRANSMISSION WOULD SHIFT TO 2ND GEAR, AND CONSUMER WILL NOT BE ABLE TO SHIFT BACK TO DRIVE. DEALER NOTIFIED. *AK
NHTSA ODI #10024283
Mileage unknown · May 19, 2003
Service Brakes, Hydraulic
WHEN THE BRAKE PEDAL WAS APPLIED UNDER NORMAL DRIVING CONDITIONS THE ABS LIGHT AND BRAKE LIGHT ILLUMINATED INTERMITTENTLY AND THE VEHICLE EXPERIENCED LOSS OF BRAKING ABILITY. THE DEALER REPLACED THE MASTER CYLINDER SEVERAL TIMES BUT THE FAILURE CONTINUED TO OCCUR. *NLM
NHTSA ODI #10020098
Mileage unknown · Apr 22, 2003
Service Brakes, Hydraulic
THE DEALERSHIP CHARGED THE CONSUMER FOR THE ABS SKID SYSTEM RECALL 96 V 099 000. *JB
NHTSA ODI #10017316
Official recalls
8Oct 12, 2000
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH 2-SPOKE LUXURY WHEELS MANUFACTURED JULY 1992 THROUGH JUNE 1993; OR EQUIPPED WITH 4-SPOKE SPORT WHEELS MANUFACTURED FROM JULY 1992 THROUGH SEPTEMBER 1993. THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Consequence & remedy
Consequence: IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy: DEALERS WILL INSPECT THE STEERING WHEEL FOR CRACKS AND ANY WHEELS WITH CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
Sep 2, 1999
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Consequence & remedy
Consequence: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy: DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TORQUED.
Jul 16, 1999
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence & remedy
Consequence: THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
May 6, 1999
VEHICLE DESCRIPTION: MINI VANS. THE WIRING THAT INITIATES THE DRIVER AND/OR PASSENGER AIR BAG COULD ELECTRICALLY SHORT CIRCUIT TO GROUND. A SHORT CIRCUIT TO GROUND THAT EXISTS IMMEDIATELY AFTER TURNING THE IGNITION KEY TO THE "ON" OR "START" POSITION CAN CAUSE THE AIR BAG(S) TO INADVERTENTLY DEPLOY.
Consequence & remedy
Consequence: INADVERTENT AIR BAG DEPLOYMENT CAN INJURE A FRONT SEAT OCCUPANT.
Remedy: DEALERS WILL PERFORM AN ELECTRONIC DIAGNOSTIC CHECK. ANY SHORT CIRCUITS IDENTIFIED IN EITHER THE DRIVER'S OR PASSENGER SIDE AIR BAG INITIATOR WIRE CIRCUIT WILL BE REPAIRED.
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
Sep 9, 1997
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
Jun 13, 1996
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence & remedy
Consequence: IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy: DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS WILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.
Jun 4, 1993
THE 15 INCH WHEELS HAVE MALFORMED LUG NUT SEAT CONFIGURATION WHICH CAUSES POOR NUT-TO-WHEEL CONTACT AND CENTERING OF THE WHEEL DURING INSTALLATION.
Consequence & remedy
Consequence: POOR NUT-TO-WHEEL CONTACT DURING INSTALLATION CAN LEAD TOPOSSIBLE LOSS OF A WHEEL, RESULTING IN LOSS OF VEHICLE CONTROL AND AN ACCIDENT.
Remedy: THE ROAD AND SPARE WHEELS WITH THE MALFORMED LUG NUT SEAT CONFIGURATION WILL BE REPLACED.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
13DP03002 · Steering Column Separation
Opened May 7, 2003 · Closed Jul 22, 2003
Status: closed (inferred from source dates) · Steering:column
MR. LARRY A. SACKEY SUBMITTED A PETITION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) BY LETTER DATED APRIL 18, 2003, REQUESTING THAT NHTSAFURTHER INVESTIGATE THE DEFECTIVE COLLAPSIBLE STEERING SHAFT SYSTEM ON 1987-1995 VEHICLES MANUFACTURED BY THE DAIMLERCHRYSLER CORPORATION.IN PART BECAUSE OF 49 CFR ? 30120(G), NHTSA HAS DECIDED TO LIMIT THE SCOPE OF THE PETITION VEHICLES TO 1993-1995 MODELS, EXCLUDING THE 1993 JEEP GRAND CHEROKEE AND 1994-1995 DODGE RAM SERIES TRUCKS THAT WERE RECALLED (93V210 & 96V230) FOR STEERING COLUMN FAILURE.IF THE ANALYSIS OF THESE VEHICLES HAD IDENTIFIED A POTENTIAL PROBLEM, THE SCOPE COULD HAVE BEEN EXPANDED IN AN INVESTIGATION.A REVIEW OF ODI'S DATA BASE SHOWS NO RECENT COMPLAINTS AND A LACK OF A COMPLAINT TREND CONCERNING THE SUBJECT ISSUE ON THE SUBJECT VEHICLES AS A WHOLE OR BY INDIVIDUAL MODELS.THEREFORE, THE PETITION IS DENIED.FOR DETAILS, SEE FEDERAL REGISTER NOTICE VOLUME 68, NO. 130, JULY 8, 2003.
RQ00011 · Steering Wheel Separation
Opened May 1, 2000 · Closed Apr 1, 2002
Status: closed (inferred from source dates) · Steering
There is no summary currently available
Additional source detail variants (2)
Steering
There is no summary currently available
Steering
There is no summary currently available
RQ99004 · Rear Liftgate Support
Opened Apr 19, 1999 · No close date supplied
Status: open (inferred from source dates) · Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Additional source detail variants (2)
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
Structure:body:hatchback/liftgate:support Device/strut
ON MAY 7, 1997, CHRYSLER FILED A DEFECT INFORMATION REPORT TO RECALL 436,000 1992 DODGE CARAVAN/GRAND CARAVAN, PLYMOUTH VOYAGER/GRAND VOYAGER AND CHRYSLER TOWN AND COUNTRY VEHICLES TO REPAIR THE LIFTGATE SUPPORTS; SAFETY RECALL 97V-079.ODI HAD INVESTIGATION THE REAR LIFTGATE SUPPORT PROBLEM FOR 1991-1993 CHRYSLER MINIVANS IN PE 96-035 AND EA96-027.AT THE TIME OF CLOSING EA96-027 ON MAY 16, 1997, A SAFETY RELATED DEFECT TREND HAD NOT BEEN IDENTIFIED ON THE 1991 AND 1993 MODELS.SINCE THE CLOSING OF EA96-027, ODI HAS RECEIVED 34 COMPLAINTS OF REAR LIFTGATE SUPPORT ATTACHING BOLT FAILURES, INCLUDING TEN INJURIES, ON THE SUBJECET VEHICLES.IT IS RECOMMENDED THAT A RECALL QUERY BE OPENED TO DETERMINE THE SCOPE OF LIFTGATE SUPPORT FAILURES ON THE SUBJECT VEHICLES.CLOSING NOTE: ON JULY 19, 1999, DAMILERCHRYSLER AGREED TO RECALL 1991, 1993, AND 1994 MODEL YEAR VEHICLES TO REMEDY REAR LIFTGATE SUPPORTS; SAFETY RECALL 99V-213.IT IS RECOMMENDED THAT RQ99-004 BE CLOSED.
EA97020 · Front Windshield Wiper
Opened Sep 30, 1997 · Closed Jul 27, 1999
Status: closed (inferred from source dates) · Visibility
ALLEGED FAILURES OF WINDSHIELD WIPER SYSTEMS
EA97005 · Safety Belt Anchorage Failures
Opened Apr 10, 1997 · Closed Dec 23, 1997
Status: closed (inferred from source dates) · Seat Belts:front:anchorage
There is no summary currently available
PE97013 · Windshield Wiper Failure
Opened Apr 2, 1997 · Closed Sep 30, 1997
Status: closed (inferred from source dates) · Visibility
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP97001 · Windshield Wiper Failure
Opened Mar 12, 1997 · Closed Apr 2, 1997
Status: closed (inferred from source dates) · Visibility
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ONLY CERTAIN MINIVANS WILL BE INVESTIGATED
EA96027 · Alleged Rear Liftgate Support Failure
Opened Oct 31, 1996 · Closed May 16, 1997
Status: closed (inferred from source dates) · Structure
THE RETAINER BOLT OF THE REAR LIFTGATE SUPPORT CYLINDERS MAY SHEAR RESULTING IN SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
PE96035 · Alleged Rear Liftgate Support Failure
Opened May 6, 1996 · Closed Oct 31, 1996
Status: closed (inferred from source dates) · Structure
THE RETAINER BOLT OF THE REAR LIFT GATE SUPPORT CYLINDERS MAY SHEER RESULTING IN THE SUDDEN COLLAPSE OF THE REAR HATCH DOOR.
PE96008 · Safety Blt Latch Operation
Opened Jan 25, 1996 · Closed Jun 28, 1996
Status: closed (inferred from source dates) · Seat Belts
There is no summary currently available
EA94028 · Abs Braking System Fails
Opened Jul 29, 1994 · Closed Jun 24, 1996
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
PE94024 · Abs Braking System Fails
Opened Mar 7, 1994 · Closed Jul 29, 1994
Status: closed (inferred from source dates) · Service Brakes, Hydraulic
There is no summary currently available
EA94005 · Liftgate Latches
Opened Jan 31, 1994 · Closed Oct 25, 1995
Status: closed (inferred from source dates) · Structure
LIFTGATE LATCHES IN THE SUBJECT VEHICLES HAVE FAILED IN LOW AND MODERATE SPEED IMPACTS RESULTING IN OCCUPANT EJECTIONS, INJURIES, AND FATALITIES.THERE ARE TWO FAILURE MODES ASSOCIATED WITH LATCH FAILURE: FORK BOLT-DETENT LEVER BYPASS, AND INERTIAL UNLATCHING.NHTSA ANALYSES OF CHRYSLER AND PEER MINIVANS TOOK THE FORM OF STATIC AND DYNAMIC CRASH TESTING, ENGINEERING EVALUATIONS, COMPLAINT AND FIELD ANALYSES, AND REAL WORLD DATA ANALYSES.A TECHNICAL REPORT DISCUSSING THESE ANALYSES CAN BE FOUND IN THE ENGINEERING ANALYSIS TECHNICAL REPORT IN THE PUBLIC VIEWING FILE.CHRYSLER HAS ADVISED NHTSA THAT IT WILL CONDUCT A CAMPAIGN TO REPLACE THE LATCHES ON ALL THE SUBJECT VEHICLES.THE CHRYSLER CAMPAIGN WILL CONSIST OF NOTIFICATION LETTERS TO ALL OWNERS; FREE REPLACEMENT OF ALL LATCHES WITH STRONGER, SAFER LATCHES REGARDLESS OF THE AGE OF THE MINIVANS; NATIONAL ADVERTISING TO PROMOTE CUSTOMER AWARENESS OF THE CAMPAIGN; QUARTERLY REPORTS REGARDING CAMPAIGN COMPLETION RATES; AS WELL AS ADDITIONAL MEASURES TO ENSURE A HIGH COMPLETION RATE, ABOVE AND BEYOND THE ACTIONS THAT NORMALLY WOULD BE TAKEN IN A FORMAL SAFETY RECALL.THESE INCLUDE FOLLOW UP WRITTEN AND TELEPHONIC NOTIFICATIONS TO OWNERS WHO DO NOT BRING THEIR VEHICLES IN FOR CORRECTIVE ACTION.NHTSA FIRMLY BELIEVES THAT THE CRASH PERFORMANCE OF THE LATCHES ON THESE MINIVANS RAISES SERIOUS SAFETY CONCERNS, AND THAT THE CAMPAIGN ADDRESSES THESE CONCERNS.THE CHRYSLER CORRECTIVE ACTION WILL INCREASE THE STRENGTH OF THE LIFTGATE LATCHES AND DECREASE THE POTENTIAL FOR INERTIAL UNLATCHING, THEREBY REDUCING THE RISK OF CRASH-RELATED OPENINGS OF THE LIFTGATE AND POSSIBLE OCCUPANT EJECTION THROUGH THE LIFTGATE OPENING.OWNERS OF CHRYSLER MINIVANS WILL GET A STRONGER, SAFER LATCH FREE OF CHARGE AT THE EARLIEST POSSIBLE TIME, WITHOUT THE NEED FOR FURTHER TECHNICAL INVESTIGATION AND COMPLEX AND TIME-CONSUMING LITIGATION WITH AN UNCERTAIN OUTCOME.BASED ON THE ABOVE, ODI IS CLOSING THIS INVESTIGATION.
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