Electrical System. Review the 41 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 38 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 35 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

14 crash reports2 fire reports4 injury reports

Unknown Or Other complaints

57 reports

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74,000 miles · Oct 15, 2016

Unknown Or Other

MY HEATER ONLY BLOWS WARM AIR ON THE DRIVERS SIDE.

NHTSA ODI #10916232

90,000 miles · Oct 14, 2016

Unknown Or Other

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MY CAR BLOWS COLD AIR ON THE PASSENGER SIDE OF THE CAR. I TOOK IT IN JANUARY OF 2016 AND SPENT ALMOST $1K TO REPLACE HEATER CORE AND TOOK IT IN AGAIN OCTOBER 2016 FOR SAME ISSUE. THE REPAIR SHOP TOLD ME THAT THEY WOULD FLUSH IT REALLY WELL AND SPOKE TO A DODGE DEALER AND IT IS A KNOWN DESIGN FLAW BUT THERE IS NO FIX. THE BEST THEY COULD DO WAS FLUSH WITH MOPAR CLEANER AND REPLACE COOLANT (ANOTHER $200) AND HOPE FOR THE BEST. THIS WAS A FIX BUT WILL NOT RESOLVE THE ISSUE. I'VE OWNED THE CAR FOR 3YRS AND MAKE CAR PAYMENTS AND HAVE SPENT $1200 IN LAST 9MOS. GOT THE CAR BACK A WEEK AGO AND ALREADY BLOWING LUKEWARM ON PASSENGER SIDE AND WILL NO DOUBT BE BLOWING COLD BY WINTER. LOOKING ONLINE IT IS A KNOWN ISSUE AND COMPLAINT OF 2010-2012 AVENGERS. WHY IS THE ISSUE NOT BEING HANDLED AND HOW MUCH DO US CONSUMERS HAVE TO SPEND?? DODGE SHOULD STAND BEHIND THEIR PRODUCTS. IT'S NOT A "SAFETY" ISSUE BUT WHEN WEATHER DROPS TO 10 BELOW AND I'M LITERALLY FREEZING... HOW IS THIS NOT A SAFETY ISSUE? HOW MUCH MORE AM I GOING TO HAVE TO SPEND? I CAN'T AFFORD CONSTANT REPAIRS FOR SAME ISSUE. FIX THE ISSUE SO I CAN LOVE MY CAR AGAIN.

NHTSA ODI #10916077

95,000 miles · May 24, 2016

Unknown Or Other

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THERE WAS AN EXHAUST LEAK UNDER THE DRIVER'S SEAT WHICH CAUSED ME (ONLY DRIVER) TO BECOME VERY VERY SLEEPY. I WAS IN THE CAR FOR 5-10 MINUTES WHEN I FELT THE SLEEPINESS. I HAD TO OPEN WINDOWS FOR FRESH AIR IN ORDER TO MAKE IT TO WORK (20 MIN. DRIVE) WITHOUT HAVING TO PULL OVER. THE SLEEPINESS STARTED ABOUT 3 WEEKS BEFORE IT BECAME REALLY BAD. I WAS ON A 4 HOUR TRIP & AFTER AN HOUR I HAD TO REPEATELY PULL OVER, ONE TO SLEEP FOR ABOUT 30 MINUTES. AT THE TIME I DID NOT MAKE A CONNECTION WITH WHAT WAS HAPPENING. I ATTRIBUTED THE SLEEPINESS TO BEING TIRED BUT AFTER THE THIRD DAY OF SERIOUS SLEEPINESS, I THOUGHT THERE HAD TO BE SOMETHING WITH THE CAR BECAUSE IT ONLY HAPPENED IN THE CAR ALTHOUGH THERE WERE SEVERAL DAYS THAT I WAS ABNORMALLY SLEEPY AT WORK IN THE MORNING HOURS. I BELIEVE THAT WAS A CARRY OVER FROM THE TRIP TO WORK EACH MORNING.THERE IS A VOCATIONAL SCHOOL IN THE PUBLIC SCHOOL SYSTEM WHERE I WORK SO I TOOK IT TO THE TEACHER OF THE MECHANIC'S CLASS. THEY HAVE A MACHINE THAT SHOOTS SMOKE THROUGH THE EXHAUST SYSTEM & THERE WAS SMOKE COMING THROUGH A CRACK IN THE EXHAUST PIPE LOCATED DIRECTLY BENEATH THE DRIVER'S SEAT. I WENT TO THE DOCTOR FOR A BLOOD TEST TO MAKE SURE I DID NOT HAVE ANY CARBON MONOXIDE IN MY SYSTEM. THE RESULTS SHOWED ME AT A LEVEL 1, THE RANGE IS FROM 0-2. THE MECHANICS REPAIRED THE LEAK WITH A SPECIAL PUDDY. THE DRIVE TO WORK EVERYDAY IS A TWENTY MINUTE DRIVE EACH WAY ON A FOUR LANE HIGHWAY. THE FIRST INCIDENT WAS APRIL 23, 2016. THE OTHER INCIDENTS WERE THE WEEK OF MAY 16TH. I WAS EXPOSED TO THE FUMES FOR ABOUT THREE WEEKS BEFORE IT BECAME REALLY BAD.

NHTSA ODI #10870700

100,000 miles · Mar 30, 2016

Unknown Or Other

THE HEAT FROM THE PASSENGER SIDE DOES NOT WORK. THE AIR WORKS GREAT, BUT NO HEAT. THIS WAS JUST NOTICED A COUPLE OF WEEKS AGO. I TOOK THE CAR TO THE DEALER THAT I PURCHASED IT FROM AND THE COST WILL BE $1,002.80. I FEEL THIS SHOULD BE SOMETHING THAT IS FIXED WITHOUT ME HAVING TO PAY SO MUCH. I HAVE ONLY HAD THE CAR FOR 1 YEA…

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NHTSA ODI #10852393

75,000 miles · Feb 13, 2016

Unknown Or Other

MY 2011 DODGE AVENGER HEAT HAS A HEATING PROBLEM. THE PASSENGER SIDE HEAT/DEFROST ONLY BLOWS COLD AIR. I PUT THE FAN ON HIGH AND STILL ONLY COLD AIR. WHEN WARMING CAR UP WITH REMOTE START THE CAR IS NOT WARM AFTER 10 TO 15 MINUTES CAUSING THE PASSENGER SIDE WINDSHIELD TO NOT DEFROST. I DRIVE 50 MILES ONE WAY TO WORK AND AM FR…

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NHTSA ODI #10825949

53,000 miles · Dec 20, 2015

Unknown Or Other

DEFROSTER ONLY WORKS ON HIGH. DROVE FOR 40 MINUTES HAD TO KEEP FAN AND HEAT CONTROL ON FULL THE WHOLE TIME TO KEEP WINDSHIELD CLEANED OFF. SIDE WINDOWS NEVER CLEARED OFF.

NHTSA ODI #10811310

33,000 miles · Nov 19, 2015

EngineUnknown Or Other

PASSENGER DEFROST BLOWS COLD AIR WHICH MEANS IT IS NOT CLEARING THE WINDOWS IN INCLEMENT WEATHER. THE FROSTING OF WINDOWS HAS CREATED SAFETY ISSUES FOR ME BECAUSE ON A BUSY ROAD I HAVE ALMOST HAD AN ACCIDENT.

NHTSA ODI #10794956

Official recalls

16V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner

Sep 15, 2016

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence & remedy

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Additional source detail variants (3)

Seat Belts:pretensioner

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags:frontal:sensor/control MODULE-INACTIVE

Air Bags

13V282000 · Air Bags; Electrical System

Jul 2, 2013

Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.

Consequence & remedy

Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.

Additional source detail variants (2)

Air Bags

Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.

Electrical System

Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.

11V315000 · Steering:column

Jun 8, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.

Consequence & remedy

Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.

Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

Seats:front Assembly:head Restraint

PE12016 · Engine Stall

Opened Jun 18, 2012 · Closed Oct 15, 2012

Status: closed (inferred from source dates) · Engine

During PE12-016, Chrysler identified a condition in model year (MY) 2011 Chrysler 200 and Dodge Avenger vehicles equipped with 3.6L engines that may result in engine stall when stopped or travelling at very low speeds.According to Chrysler, this condition occurs when the Powertrain Control Module (PCM) initiates a purge monitor check while the engine is at idle which can result in an overly rich vapor condition and cause the engine to stall while stopped.Chrysler developed a software countermeasure to address the condition and has initiated a customer satisfaction campaign to reprogram the PCM on all affected vehicles. The bulletin was sent to dealers on September 28, 2012 and the owner letter mailing began on October 5, 2012.See the investigative file for copies of Chrysler's bulletin and owner letter.The Office of Defects Investigation (ODI) analyzed complaints related to engine stall that were provided by Chrysler or submitted to ODI from consumers.The predominant failure mode identified involved stalling when stopped or travelling at low speeds.The complaint counts shown in this resume include incidents in which enough detail was available to verify the symptoms were related to the defect condition identified by Chrysler.Two complaints alleged engine stall resulting in collisions, one involving very minor damage and one involving a single vehicle road departure crash in which the vehicle was totalled.In the first incident, the vehicle stalled while stopped at an intersection and rolled back into a following vehicle resulting in a minor scratch in the rear bumper.In the second incident, the vehicle was totalled from damage sustained from striking a tree after failing to negotiate a sharp turn in wet road conditions.The police report does not include any references to stalling as a cause or contributor, but cites excessive speed entering the turn.Although there was evidence or prior history with stalling when stopped, there is no evidence that engine stall was a factor in the crash.The condition that is causing the majority of stalling incidents in the subject vehicles occurs at a stop or very low speed and allows the vehicle to be restarted immediately.The condition represents a low risk to motor vehicle safety and is adequately addressed by Chrysler's service campaign. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.):10458865, 10458713, 10456385, 10456270, 10452622, 10452327, 10451870, 10451243, 10450745, 10450609, 10449370, 10448136, 10446374, 10443383, 10428753, 10463086, 10463085, 10462966, 10462908, 10462901, 10462851, 10462772, 10462720, 10462702, 10462691.