IllustrationTL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2012 Chrysler Town And Country
Owner reports · Recalls · Investigations
More warning signs than most Town And Country years
Owner complaints for the 2012 Chrysler Town And Country are substantially higher than the model-year median of 216.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Town And Country years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
450–25K
7625–50K
7350–75K
5675–100K
97100–150K
25150K+
372 reports with mileage · 262 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 395 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 100 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports16 fire reports19 injury reports
What owners actually said
634 reportsA MONTH AFTER BUYING THE VAN, IT STARTED CUTTING OFF WHILE DRIVING CAUSING IT TO BE ALMOST IMPOSSIBLE TO STEER. LUCKILY I WAS WHERE I COULD PULL OVER EVERY TIME.IT WAS TAKEN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. ANOTHER TIME IT DID IT MY HUSBAND TOOK IT BACK FOR A RECALL PART BUT THEY TOLD US THAT PART HAD NOT…
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A MONTH AFTER BUYING THE VAN, IT STARTED CUTTING OFF WHILE DRIVING CAUSING IT TO BE ALMOST IMPOSSIBLE TO STEER. LUCKILY I WAS WHERE I COULD PULL OVER EVERY TIME.IT WAS TAKEN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. ANOTHER TIME IT DID IT MY HUSBAND TOOK IT BACK FOR A RECALL PART BUT THEY TOLD US THAT PART HAD NOTHING TO DO WITH IT CUTTING OFF. THE MOST SERIOUS TIME OCCURRED ON 4/29/14 DURING RUSH HOUR 5:00 PM)GETTING ON I85 IN GASTONIA, NC MERGING ONTO I85 AND THE VAN CUT OFF. I COULDN'T HAVE BEEN GOING OVER 25 MILES AND EVERYTHING SHUT DOWN. I WAS LUCKY TO GET IT IN THE EMERGENCY LANE. I HAVE NEVER BEEN SO SCARED IN ALL MY LIFE. I HAD MY DAUGHTER/GRANDDAUGHTER SCREAMING/CRYING. NO WAY ANY OF US WOULD HAVE SURVIVED IF I HAD MADE IT TO THE INNER LANE.THIS TIME A NEW LIGHT CAME ON THE DASH.TOLD IT WAS A THROTTLE LIGHT, MANY ATTEMPTS TO START THE VAN, IT DIDN'T START. I CALLED LAKE NORMAN (BOUGHT THERE)AND WAS TOLD THERE'S A PLACE IN GASTONIA. I CALLED AND EXPLAINED WHAT HAPPENED AND ASKED FOR A TOW TRUCK.THE VAN WAS TOWED TO GASTONIA CHRYSLER. THE SERVICE TECH TRIED TO START IT WITH NO LUCK. HE SAID WAS BETTER THEN IT STARTING AND RESETTING EVERYTHING. HE CALLED THE NEXT DAY AND EVERYTHING WAS READING RIGHT ON HIS MACHINES. HE TOLD ME HE WAS GOING TO DROP THE GAS TANK AND TAKE THE FUEL PUMP OUT. WHEN HE RAN IT THIS TIME THE FUEL PUMP HAD NO FUEL PRESSURE. HE ALSO SAID THERE WAS NO GAS, IN WHICH I HAD A LITTLE OVER A QUARTER OF A TANK ON THE FUEL GAUGE. HE SAID FUEL PUMP WAS DEFECTIVE. REPLACED IT AT $777.92. IT IS SEPT AND STARTING IT AGAIN THE JERKING LIKE THE ENGINE AND TRANSMISSION IS GONNA FALL OUT. THIS VAN ENGINES WERE RECALLED FOR DEBRIS IN ENGINE THRUOCT 2011. MY ENGINE WAS BUILT IN NOV. ENGINE NEEDS REPLACED. NOW MY STEREO TURNS OFF AND FUSES ARE GOOD.PLEASE HELP, I SEE OTHER RECALLS ON CHRYSLERS WITH SIMILAR PROBLEMS. *TR
THIS INCIDENT HAS HAPPENED ABOUT 10 TIMES NOW, SO I THOUGHT I SHOULD REPORT IT. I WILL START MY VEHICLE BY TAPPING THE BRAKE AND PRESSING THE ENGINE BUTTON. THE CAR IGNITION TURNS ON AS NORMAL. I PROCEED TO PUT THE VEHICLE IN REVERSE TO GET OUT OF THE PARKING SPACE AND THE ENGINE HAS DIED WITHOUT MY KNOWLEDGE. MY STEERING WH…
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THIS INCIDENT HAS HAPPENED ABOUT 10 TIMES NOW, SO I THOUGHT I SHOULD REPORT IT. I WILL START MY VEHICLE BY TAPPING THE BRAKE AND PRESSING THE ENGINE BUTTON. THE CAR IGNITION TURNS ON AS NORMAL. I PROCEED TO PUT THE VEHICLE IN REVERSE TO GET OUT OF THE PARKING SPACE AND THE ENGINE HAS DIED WITHOUT MY KNOWLEDGE. MY STEERING WHEEL CANNOT TURN AT ALL, THE GAS PEDAL DOES NOTHING, THE CAR IS DEAD AT THIS POINT. I HAVE TO SLAM ON THE BRAKE TO NOT SLIDE INTO TRAFFIC OR THE CAR PARKED BEHIND ME. I PUT THE CAR IN PARK AND "TURN OFF" THE ENGINE AND RESTART IT. THIS HAS HAPPENED SEVERAL TIMES, BUT IT ONLY OCCURS WHEN I'M STARTING UP THE VEHICLE, NOT WHEN I'M ALREADY GOING: IT HAS NEVER "DIED" OR "TURNED OFF" WHILE I WAS DRIVING IT. THIS JUST STARTED HAPPENING IN THE LAST FEW WEEKS AND IT HAS HAPPENED REGULARLY AND IT IS SCARY WHEN IT HAPPENS, SO I THOUGHT I SHOULD REPORT IT. *TR
THIS IS A MINIVAN. THE REAR HATCH/LIFTBACK INTERMITTENTLY FAILS TO OPERATE AT TIMES. THE HATCH CAN EITHER BE MANUALLY OPENED AND CLOSED, OR ELECTRICALLY OPENED AND CLOSED VIA THE REMOTE CONTROL OR VIA THE BUTTON AT THE REAR INSIDE OR A BUTTON ABOVE THE DASHBOARD. IF THE HATCH IS OPEN AND FAILS TO CLOSE ELECTRONICALLY, THEN TH…
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THIS IS A MINIVAN. THE REAR HATCH/LIFTBACK INTERMITTENTLY FAILS TO OPERATE AT TIMES. THE HATCH CAN EITHER BE MANUALLY OPENED AND CLOSED, OR ELECTRICALLY OPENED AND CLOSED VIA THE REMOTE CONTROL OR VIA THE BUTTON AT THE REAR INSIDE OR A BUTTON ABOVE THE DASHBOARD. IF THE HATCH IS OPEN AND FAILS TO CLOSE ELECTRONICALLY, THEN THE DOOR WILL NOT LATCH BY ANY MEANS, EVEN IF THE DOOR IS CLOSE MANUALLY. I HAVE HAD TO HOOK THE BOTTOM OF THE DOOR WITH A ROPE AND TIE IT SHUT, BUT THE DOOR IS NOT MECHANICALLY LATCHED. I HAVE HAD THE MINIVAN TO THE DEALER ON 3 SEPARATE OCCASIONS TO GET THIS PROBLEM FIXED UNDER WARRANTY AND THE PROBLEM IS STILL NOT FIXED. THE 1ST TIME THE VEHICLE WENT IN FOR REPAIRS THE CENTER WITNESSED THE PROBLEM AND REPLACED THE LATCH. NUMEROUS CODES WERE RECORDED IN THE BLACK BOX. NOT SURE IF CHRYSLER USED THESE CODES TO CONSIDER FURTHER PARTS REPLACEMENT, BUT THEY WON'T REPLACE ANYTHING AT THIS TIME. CHRYSLER IS NOT WILLING TO REPLACE ANY FURTHER COMPONENTS WITHOUT THE PROBLEM OCCURRING AT THE SERVICE CENTER. THE PROBLEM WAS WITNESS BY WIFE, 3 CHILDREN AND MYSELF. THE KIDS HAVE HAD TO CRAWL OVER THE REAR SEAT TO GET ACCESS TO THINGS IN THE REAR OF THE VAN DUE TO THE HATCH NOT WORKING. THE BIG CONCERN IS THE HATCH NOT LATCHING IN THE CLOSED POSITION WHEN TRAVELING. *TR
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE IS…
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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE WITH THE WINDSHIELD WIPER SWITCH IN THE OFF POSITION, THE WIPERS WOULD ERRONEOUSLY ACTIVATE AND THE INSTRUMENT PANEL LIGHTING FLASHED OFF AND ON. THE DEALER STATED THAT THE GROUND CABLE WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRE…
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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE WITH THE WINDSHIELD WIPER SWITCH IN THE OFF POSITION, THE WIPERS WOULD ERRONEOUSLY ACTIVATE AND THE INSTRUMENT PANEL LIGHTING FLASHED OFF AND ON. THE DEALER STATED THAT THE GROUND CABLE WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.
ON APRIL 12 2013 WAS THE FIRST PROBLEM THAT STARTED WITH THE VEHICLE. WHILE DRIVING THE WINDSHIELD WIPERS TURNED ON WHILE DRIVING. I WAS UNABLE TO TURN THEM OFF UNTIL I DISCONNECTED THE BATTERY. I HAVE HAD SEVERAL EXPERIENCE WITH THE VEHICLE TURNING OFF WHILE DRIVING GOING HIGHWAY SPEEDS. IT SOMETIMES WON'T EVEN START UP, JUST F…
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ON APRIL 12 2013 WAS THE FIRST PROBLEM THAT STARTED WITH THE VEHICLE. WHILE DRIVING THE WINDSHIELD WIPERS TURNED ON WHILE DRIVING. I WAS UNABLE TO TURN THEM OFF UNTIL I DISCONNECTED THE BATTERY. I HAVE HAD SEVERAL EXPERIENCE WITH THE VEHICLE TURNING OFF WHILE DRIVING GOING HIGHWAY SPEEDS. IT SOMETIMES WON'T EVEN START UP, JUST FLASHES BLIND SPOT UNAVAILABLE. ALSO THE ALARM GOES OFF AT RANDOM TIMES. THE SLIDING PASSENGER DOORS OPEN AND CLOSE WHEN VEHICLE IS OFF AND SITTING IN DRIVE WAY. BOTH DOORS WILL OPEN HALF WAY THEN SUDDENLY START TO CLOSE WITH NOTHING BLOCKING THE DOOR. POWER STOW AND GO MALFUNCTIONS ALL THE TIME!!!!. THE VEHICLE IS PUTTING OFF A VERY HEAVY GASOLINE SMELL NOW WHEN IT STARTS. I FEEL LIKE THIS CAR IS POSSESSED. CHRYSLER WILL NOT HELP ME WITH THIS SITUATION. THEY ARE PUTTING MY FAMILY IN DANGER EVERYDAY! *TR
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WIRES CONNECTED TO THE POWER OUTLET BURNED CAUSING SMOKE TO SEEP FROM THE AIR VENTS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE LED LIGHT STRIPS ADDED TO THE VEHICLE CAUSED THE FAILURE. THE VEHICLE …
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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WIRES CONNECTED TO THE POWER OUTLET BURNED CAUSING SMOKE TO SEEP FROM THE AIR VENTS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE LED LIGHT STRIPS ADDED TO THE VEHICLE CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 10/10/14*CN THE CONSUMER STATED THE AFTER MARKET LED STRIP IN THE FRONT HEADLIGHTS CAUSED THE ELECTRICAL WIRES TO BURN INSIDE THE VEHICLE. UPDATED 03/31/15 *JS
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NO…
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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PROBLEMS. *SMD THE CONSUMER EXPERIENCED A HEAVY VIBRATION AND A ROARING SOUND, WHEN BRAKING FROM HIGHWAY SPEEDS. THE SERVICE DEPT. STATED THE ROTORS WERE OUT-OF-ROUND. THE SERVICE DEPT. RESURFACED THE FRONT AND REAR ROTORS. FOUR MONTHS LATER, THE CONSUM…
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2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PROBLEMS. *SMD THE CONSUMER EXPERIENCED A HEAVY VIBRATION AND A ROARING SOUND, WHEN BRAKING FROM HIGHWAY SPEEDS. THE SERVICE DEPT. STATED THE ROTORS WERE OUT-OF-ROUND. THE SERVICE DEPT. RESURFACED THE FRONT AND REAR ROTORS. FOUR MONTHS LATER, THE CONSUMER EXPERIENCED THE SAME ISSUE WITH THE BRAKES. THE SERVICE DEPT. RESURFACED THE REAR ROTORS AND REPLACED THE REAR BRAKES. THREE MONTHS LATER, THE CONSUMER EXPERIENCED THE SAME BRAKE FAILURE. THE SERVICED RECOMMENDED ALL NEW ROTORS, FRONT AND BACK. HOWEVER, THE CONSUMER DECLINED THE REPAIR. THE SERVICE DEPT REPLACED THE ROTORS AT NO CHARGE, BUT THE CONSUMER HAD TO PAY FOR THE PARTS. *JB
Official recalls
525V876000 · Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor:
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
14V234000 · Electrical System
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
12V191000 · Equipment
May 2, 2012
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES, MANUFACTURED FROM MARCH 9, 2012 THROUGH MARCH 12, 2012. SOME VEHICLES MAY BE EQUIPPED WITH A RIGHT SIDE LIFTGATE PINCH SENSOR THAT DOES NOT FUNCTION PROPERLY. AS A RESULT, INCREASED FORCE MAY BE REQUIRED IN ORDER TO STOP THE POWER LIFTGATE DURING FINAL CLOSING STAGES.
Consequence & remedy
Consequence: THE POWER LIFTGATE DOOR MAY CLOSE ON AN APPENDAGE, INCREASING THE RISK OF INJURY.
Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE RIGHT SIDE LIFTGATE PINCH SENSORS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 18, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
12V141000 · Suspension:rear
Apr 3, 2012
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.
Consequence & remedy
Consequence: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
Remedy: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
11V487000 · Engine And Engine Cooling
Sep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
Consequence & remedy
Consequence: CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
Remedy: CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den