NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
128 reportsClear category filter72,700 miles · Jul 17, 2014
EngineService BrakesSteering
MYSELF,MY HUSBAND,& 3 YOUNG CHILDREN WERE DRIVING HOME AT 45 MLS AN HOUR AND THE VEHICLE COMPLETELY TURNED OFF. WE LOST POWER STEERING, POWER BRAKES AND THE ENGINE SHUT OFF. WE HAD TO COAST TO A COMPLETE STOP( THANK GOD NO ONE WAS BEHIND US OR AROUND US) AND PUT THE VAN IN PARK AND IT TURNED BACK ON. SO WE STARTED DRIVING ON, ON…
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MYSELF,MY HUSBAND,& 3 YOUNG CHILDREN WERE DRIVING HOME AT 45 MLS AN HOUR AND THE VEHICLE COMPLETELY TURNED OFF. WE LOST POWER STEERING, POWER BRAKES AND THE ENGINE SHUT OFF. WE HAD TO COAST TO A COMPLETE STOP( THANK GOD NO ONE WAS BEHIND US OR AROUND US) AND PUT THE VAN IN PARK AND IT TURNED BACK ON. SO WE STARTED DRIVING ON, ONLY TO HAVE THE VAN SHUT OFF A SECOND TIME WHILE GOING UPHILL AGAIN AT 45 MLS PER HOUR. THE SAME THINGS HAPPENED, POWER STEERING,POWER BRAKES AND ENGINE CUTOFF! AGAIN WE WERE BLESSED THAT NO ONE WAS AROUND AS THERE IS NO WHERE TO PULL OVER! WE PUT THE VAN IN PARK,IT STARTED BACK UP AND MADE IT THE ONE MORE MILE HOME WITH NO PROBLEM. WE TOOK THE VAN TO SERVICE CENTER AT THE DEALERSHIP ( WE HAVE BUMPER TO BUMPER WARRANTY) THEY KEPT THE VEHICLE FOR ALMOST 4 WKS, WHILE THEY HAD IT, IT SHUT DOWN ON THEM ONCE BUT COULD NOT GET THE VANS COMPUTER TO "THROW A CODE" TO THEIR COMPUTER. THEY WANTED TO GIVE IT BACK WITHOUT DOING ANYTHING TO IT, WE ASKED THAT THEY AT LEAST ADDRESS THE RECALL ISSUE OF THE WIN MODULE (AS THIS IS DESCRIBED AS EXACTLY WHAT WAS HAPPENING)THEY DID THIS, HOWEVER, THE VAN HAS SHUT DOWN ON US TWO MORE TIMES! THEY KEPT THE VAN FOR A FEW DAYS AND REPLACED THE WIN MODULE AGAIN, ALTHOUGH THEY STILL DON'T KNOW FOR SURE THAT IT IS THE PROBLEM AS MY VAN WILL NOT " THROW A CODE"! I NOW HAVE A $400 A MONTH VAN PARKED IN MY DRIVEWAY AND AM IN LIMBO UNTIL CHRYSLER CORP GETS BACK TO ME! I REFUSE TO TRUST THEIR "BEST GUESS" WITH MY FAMILY AND OTHERS LIVES ON THE ROAD. *TR
NHTSA ODI #10611386
54,200 miles · Jul 3, 2014
Electrical SystemSteering
I HAD THE KEY FOB IN THE IGNITION AND WHEN I WENT TO TURN OFF VEHICLE IT WOULD NOT TURN OFF ALL THE WAY. THE KEY FOB SEEMED TO HAVE SEPARATED SOMEWHAT. I WRESTLED WITH GETTING THE VEHICLE TURNED OFF FOR A WHILE AND WAS FINALLY ABLE TO GET THE KEY OUT AND THE VEHICLE TURNED OFF. WHEN I WENT TO TURN THE VEHICLE BACK ON THE KEY…
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I HAD THE KEY FOB IN THE IGNITION AND WHEN I WENT TO TURN OFF VEHICLE IT WOULD NOT TURN OFF ALL THE WAY. THE KEY FOB SEEMED TO HAVE SEPARATED SOMEWHAT. I WRESTLED WITH GETTING THE VEHICLE TURNED OFF FOR A WHILE AND WAS FINALLY ABLE TO GET THE KEY OUT AND THE VEHICLE TURNED OFF. WHEN I WENT TO TURN THE VEHICLE BACK ON THE KEY FOB WOULD NOT WORK. THERE WAS POWER TO THE FOB. IT WOULD LOCK/UNLOCK DOORS AND THE BATTERY WAS FINE. THE KEY FOB WOULD NOT TURN AND COULD NOT GET THE CAR OUT OF PARK OR GET THE CAR TO DO ANYTHING. HAD THE VEHICLE TOWED TO THE DEALERSHIP. THEY TOLD ME I NEEDED A NEW WIN MODULE. THIS WAS RECALLED AND FIXED IN 2012. THE DEALERSHIP SAID IT IS NOT THE SAME PROBLEM. I WAS TOLD ON THE RECALL THEY FIXED A COMPONENT OF THE WIN MODULE AND NOW I NEED A WHOLE NEW ONE FOR $800 AND CHRYSLER WILL NOT COVER THIS EVEN THOUGH IT IS THE EXACT SAME PROBLEM THAT THE RECALL SUPPOSEDLY FIXED. CAR IS ONLY 4 YEARS OLD WITH 54,000 MILES ON IT. THIS SHOULD NOT BE HAPPENING AND CHRYSLER SHOULD FIX IT. I CALLED CHRYSLER AND IT HAS BEEN ASSIGNED TO A CASE MANAGER. WE WILL SEE WHAT THE CASE MANAGER SAYS. I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS PROBLEM. FOR CHRYSLER TO FIX A PROBLEM ON A RECALL AND WHEN THAT FIX OBVIOUSLY DID NOT WORK BECAUSE SAME PROBLEM IS HAPPENING TO SAY IT'S NOT THE SAME THING IS COMPLETELY UNACCEPTABLE. *TR
NHTSA ODI #10608020
42,000 miles · Jun 25, 2014
Service BrakesSteering
WHEN DRIVING AT 45 MPH AND BRAKING FOR A STOP LIGHT, VEHICLE STEERING SHAKES LEFT TO RIGHT. I TOOK THE VEHICLE FOR INSPECTION AND WAS TOLD THE FRONT ROTORS WERE WARPED. SERVICE WAS DONE. THE SYMPTOM WENT AWAY FOR 2-3 MONTHS, TODAY IS 6/25/14 AND I HAVE THE SAME PROBLEM AGAIN. THE VEHICLE IS 52000 MILES NOW. I NEED A FIX ON THIS.…
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WHEN DRIVING AT 45 MPH AND BRAKING FOR A STOP LIGHT, VEHICLE STEERING SHAKES LEFT TO RIGHT. I TOOK THE VEHICLE FOR INSPECTION AND WAS TOLD THE FRONT ROTORS WERE WARPED. SERVICE WAS DONE. THE SYMPTOM WENT AWAY FOR 2-3 MONTHS, TODAY IS 6/25/14 AND I HAVE THE SAME PROBLEM AGAIN. THE VEHICLE IS 52000 MILES NOW. I NEED A FIX ON THIS. *TR
NHTSA ODI #10605968
60,000 miles · Jun 5, 2014
Steering
IT SEEMED TO START WHEN CAR IS COLD THAT WHEN YOU STARTED TO PULL OUT EITHER FORWARD OR REVERSE YOU COULDN'T TURN THE STEERING WHEEL TO LEFT IT SEEMED TO BE STUCK THEN WITH A LITTLE FORCE AND WHEN STARTING TO ROLL IT WOULD START TO MOVE. IT WOULD DO IT IN COLD WEATHER AND EVERY NOW AND THEN WHEN SLOWING DOWN MAKING LEFT TURN AN…
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IT SEEMED TO START WHEN CAR IS COLD THAT WHEN YOU STARTED TO PULL OUT EITHER FORWARD OR REVERSE YOU COULDN'T TURN THE STEERING WHEEL TO LEFT IT SEEMED TO BE STUCK THEN WITH A LITTLE FORCE AND WHEN STARTING TO ROLL IT WOULD START TO MOVE. IT WOULD DO IT IN COLD WEATHER AND EVERY NOW AND THEN WHEN SLOWING DOWN MAKING LEFT TURN AND I CHECKED POWER STEERING FLUID WAS GOOD BUT NOW IT SEEMS TO STILL BE DOING THE SAME THING AND ONLY WHEN TURNING STEERING WHEEL LEFT STILL HAPPENS IN THE MORNING AND IT DID START MAYBE BACK IN OCT. *TR
NHTSA ODI #10596305
48,000 miles · Apr 16, 2014
Electrical SystemEngineSteering
WHILE DRIVING AT SLOWER SPEEDS, MY 2010 CHRYSLER TOWN & COUNTRY WILL JUST SHUT DOWN. POWER STEERING IS LOST, ENGINE IS COMPLETELY SHUT OFF. THIS HAS HAPPENED ABOUT 5 TIMES OVER THE PAST MONTH. IN ALL CASES WE HAVE HAD TO PULL OFF THE ROAD (IF WE COULD), REMOVE THE KEY FROM THE IGNITION, THEN RESTART THE VEHICLE. WE ARE FEARFUL T…
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WHILE DRIVING AT SLOWER SPEEDS, MY 2010 CHRYSLER TOWN & COUNTRY WILL JUST SHUT DOWN. POWER STEERING IS LOST, ENGINE IS COMPLETELY SHUT OFF. THIS HAS HAPPENED ABOUT 5 TIMES OVER THE PAST MONTH. IN ALL CASES WE HAVE HAD TO PULL OFF THE ROAD (IF WE COULD), REMOVE THE KEY FROM THE IGNITION, THEN RESTART THE VEHICLE. WE ARE FEARFUL THIS WILL HAPPEN AT A HIGHER RATE OF SPEED AND WE WILL GET IN AN ACCIDENT. WE TOOK THE VEHICLE TO THE DEALERSHIP AND THE DIAGNOSTICS TEST DID NOT FIND ANYTHING. THE TECHNICIAN HAS BEEN DRIVING THE VEHICLE AROUND FOR A COUPLE OF DAYS TO TRY AND DUPLICATE THE SITUATION WITH NO SUCCESS. WE ARE NOT SURE WHAT TO DO FROM HERE AS WE ARE NOW VERY UNCOMFORTABLE DRIVING THIS VEHICLE. ANY HELP WOULD BE APPRECIATED. *TT
NHTSA ODI #10583144
41,000 miles · Apr 1, 2014
Electrical SystemEngineSteering
I WAS TURNING A SLOW CURVE AND I AM NOT SURE WHAT CAUSED IT, BUT MY ENGINE TURNED OFF, MY POWER STEERING AND GAS PEDAL FAILED. MY BRAKES DIDN'T SEEM TO WORK AS WELL AND I HAD TO COME TO A SLOWED STOP AND FORCE MY STEERING TO TURN ONTO AN OFF ROAD SO I DIDN'T CAUSE AN ACCIDENT. WHEN I CAME TO A STOP I TURNED THE ENGINE OFF AND …
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I WAS TURNING A SLOW CURVE AND I AM NOT SURE WHAT CAUSED IT, BUT MY ENGINE TURNED OFF, MY POWER STEERING AND GAS PEDAL FAILED. MY BRAKES DIDN'T SEEM TO WORK AS WELL AND I HAD TO COME TO A SLOWED STOP AND FORCE MY STEERING TO TURN ONTO AN OFF ROAD SO I DIDN'T CAUSE AN ACCIDENT. WHEN I CAME TO A STOP I TURNED THE ENGINE OFF AND BACK ON AND THE CAR STARTED UP RIGHT AWAY AND I HAVE NOT HAD AN ISSUE SINCE. I AM NOT SURE IF I BUMPED THE KEYS IN THE IGNITION OR NOT. UNFORTUNATELY, I HAVE HAD A FEW FAMILY EMERGENCIES AND HAVE HAD TO RESCHEDULE THE APPT TO GET MY CAR LOOKED AT AND DO NOT KNOW THE ISSUE. I AM CONCERNED THAT IT HAS TO DO WITH THE RECALLS OF CARS WITH FAULTY KEY/IGNITION ISSUES. I JUST BOUGHT THIS CAR THAT WAS SUPPOSEDLY CERTIFIED BACK IN NOVEMBER OF 2013 WITH ONLY APPROX. 37,000 MILES ON IT. SHOULD I GIVE THIS BACK AS A LEMON AND GET A DIFFERENT VEHICLE? *TR
NHTSA ODI #10576111
Mileage unknown · Mar 28, 2014
EngineSteeringWheelsCrash
WHILE BEGINNING TO DRIVE THE CAR DISPLAY LIGHT OF THE DASH BOARD WILL SHOW A SLIPPERY SIGN AND THE STEERING WILL LOCK UP AND ENGINE TURNS OFF. YOU CAN NOT STEER THE CAR - YOU HAVE TO BRAKE, PLACE IN PARK AND START THE ENGINE BACK UP. THIS HAPPENS TWICE OR SO A WEEK. HAPPENS ALSO WHEN GOING OVER A BUMP AND IN DRY CONDITIONS(M…
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WHILE BEGINNING TO DRIVE THE CAR DISPLAY LIGHT OF THE DASH BOARD WILL SHOW A SLIPPERY SIGN AND THE STEERING WILL LOCK UP AND ENGINE TURNS OFF. YOU CAN NOT STEER THE CAR - YOU HAVE TO BRAKE, PLACE IN PARK AND START THE ENGINE BACK UP. THIS HAPPENS TWICE OR SO A WEEK. HAPPENS ALSO WHEN GOING OVER A BUMP AND IN DRY CONDITIONS(MEANING IT'S NOT WET WHEN LIGHT IS DISPLAYED SLIPPERY). - ALREADY HAD THE RECALL L25 DONE IN AUGUST 2011. THIS IS A HUGE PROBLEM FOR CRASHING THE CAR (SINCE YOU CAN NOT STEER)! ALREADY CAUSED AN ACCIDENT FOR ME IN WET PAVEMENT(02/2014). *TR
NHTSA ODI #10575322
78,000 miles · Mar 23, 2014
Electrical SystemEngineSteering
MY WIFE AND I PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY WITH A MANUFACTURE DATE OF 11/10, ABOUT 2 WEEKS AGO, AND WE IMMEDIATELY WERE HAVING ISSUES WITH THE VEHICLES ENGINE BEING SHUT OFF WHILE DRIVING. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THE SAME MODEL VEHICLE MANUFACTURED BETWEEN AUGUST 3, 2009 AND JUNE 17, 201…
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MY WIFE AND I PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY WITH A MANUFACTURE DATE OF 11/10, ABOUT 2 WEEKS AGO, AND WE IMMEDIATELY WERE HAVING ISSUES WITH THE VEHICLES ENGINE BEING SHUT OFF WHILE DRIVING. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THE SAME MODEL VEHICLE MANUFACTURED BETWEEN AUGUST 3, 2009 AND JUNE 17, 2010 WERE RECALLED DUE TO THIS SAME ISSUE. APPARENTLY THEY WERE BUILT WITH IGNITIONS THAT COULD ACCIDENTALLY SWITCH FROM THE "RUN" POSITION TO "ACCESSORY," THEREBY CAUSING THE ENGINE TO SHUT OFF. BUT MY SAME EXACT MODEL VEHICLE IS NOT COVERED BY THIS RECALL BECAUSE IT DOES NOT FALL WITHIN THE MANUFACTURE DATE FOR THE RECALL. I AM HIGHLY UPSET AT THIS BECAUSE MY WIFE IS THE MAIN OPERATOR OF THIS VEHICLE AND MY SON IS WITH HER IN THE VAN. I WANT SOME ANSWERS ABOUT THIS ISSUE, AND A REASON WHY MY VAN IS NOT IN THE RECALL WHEN IT IS OBVIOUS THAT ALL VANS OF THIS MODEL YEAR ARE AFFECTED, I REFUSE TO PAY TO HAVE THIS FIXED WHEN IT IS OBVIOUS THIS IS A MANUFACTURERS DEFECT. YOUR RECALL I.D. IS NHTSA CAMPAIGN ID: 11V139000. THANK YOU. *TR
NHTSA ODI #10574282
51,000 miles · Mar 21, 2014
SteeringCrashInjury
THE VEHICLE SHUTS OFF WHILE DRIVING. THIS CAUSED AN ACCIDENT. THIS COULD HAVE BEEN DEATH. THE DEALERSHIP WANTS TO CHARGE ME $680 TO FIX IT. YES, THIS IS AN EGR VALVE ISSUE. THIS IS NOT AS THOUGH THE SUNROOF WONT OPEN. THE CAR TURNS COMPLETELY OFF LEAVING NO STEERING IN THE MIDDLE OF DRIVING, STEERING AND TURNING. THIS IS UN…
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THE VEHICLE SHUTS OFF WHILE DRIVING. THIS CAUSED AN ACCIDENT. THIS COULD HAVE BEEN DEATH. THE DEALERSHIP WANTS TO CHARGE ME $680 TO FIX IT. YES, THIS IS AN EGR VALVE ISSUE. THIS IS NOT AS THOUGH THE SUNROOF WONT OPEN. THE CAR TURNS COMPLETELY OFF LEAVING NO STEERING IN THE MIDDLE OF DRIVING, STEERING AND TURNING. THIS IS UNBELIEVEABLE THAT THIS IS NOT BEING ADDRESSED AS OF YET BY CHRYSLER. I WILL BE TAKING THE COMPANY TO COURT IF THIS IS NOT ADDRESSED BY MARCH 29, 2014. I CARRY INFANT BABIES IN MY CAR. THIS IS MY WARNING TO CHRYSLER. FIX MY VAN'S EGR AND THROTTLE SO AN INNOCENT LIFE IS NOT TAKEN FROM THIS EARTH. *TR
NHTSA ODI #10573985
108,000 miles · Mar 14, 2014
EngineService BrakesSteering
THIS CAR SHUTS DOWN OF BEING DRIVEN ABOUT TWO HOURS. IT SHUTS DOWN AT THE END OF A TRIP AS I COME INTO TOWN AND TAKE MY FOOT OFF OF THE GAS. THE DEALERSHIP HAS TEST DROVE THE CAR MULTIPLE TIMES AND THEY CANNOT FIND WHAT THE PROBLEM IS. IT IS NOW APPARENT THIS IS A MUCH LARGER PROBLEM. *TR
NHTSA ODI #10569327
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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